1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 20, 2006 #221 of 9367
    jcddc

    jcddc New Member

    24
    0
    Sep 20, 2006
    rabaileyva, I think the difference between your experience and mine shows how thoroughly different Comcast's policies can be across jurisdictions. We're in adjacent towns, but you're getting a free install and cards immediately, while I'm paying $21 plus $10 per month and waiting two weeks.
     
  2. Sep 20, 2006 #222 of 9367
    Gregor

    Gregor Active Member

    46,750
    15
    Feb 18, 2002
    Who did you speak with at Comcast? I called their 800 # and was told flatly that "Comcast does not support cable cards in Tivo" by a supervisor. She did say she would research the matter and get back to me, so I'm expecting a call back, say when hell freezes over.

    The local Comcast office was much more accomodating and after much discussion with a tech manager, agreed to schedule an appointment with their "cable card guru" on Monday, warning all the while that "this may not work".
     
  3. Sep 20, 2006 #223 of 9367
    Bighouse

    Bighouse 200 Club Member

    1,768
    8
    Sep 3, 2004
    Guerneville, CA
    Wow- did they also extend your Series 1 subscription for a year???
     
  4. Sep 20, 2006 #224 of 9367
    geekmedic

    geekmedic TiVo Fanatic TCF Club

    522
    0
    Apr 4, 2003
    Atlanta, GA USA
    For those of you not getting satisfaction from Comcast, call one of the executive assistants at their corporate headquarters. It's a long distance number, but well worth it. 215-665-1700

    When the contractor didn't bring CableCards, I was told it would be Monday before I could get an appointment. One call to their corporate headquarters and someone is coming tomorrow morning at 8 am.
     
  5. Sep 20, 2006 #225 of 9367
    sharding

    sharding New Member

    250
    0
    Feb 11, 2001
    Seattle/East...
    I think you get different call centers for 1-800-COMCAST depending on where you call from. When I call in, I get people in a call center less than 20 miles from my house.
     
  6. Sep 20, 2006 #226 of 9367
    Gregor

    Gregor Active Member

    46,750
    15
    Feb 18, 2002
    Thanks, that's my next phone call if my appointment on Monday doesn't pan out.
     
  7. Sep 20, 2006 #227 of 9367
    ellinj

    ellinj Seems Very Friendly TCF Club

    12,361
    8
    Feb 26, 2002
    RI
    Sorry it didn't work out for you Gregor, I'm kind of glad now it will be about a month until I can order my Series 3, Hopefully by then the cable card issues will have ironed themselves out.
     
  8. Sep 20, 2006 #228 of 9367
    Gregor

    Gregor Active Member

    46,750
    15
    Feb 18, 2002
    I think so. Apparently the one I have is the first one in the area. I'll have to leave a note for the installer at the office, as the one cable card I have is apparently bad.

    We'll see what happens Monday.
     
  9. Sep 20, 2006 #229 of 9367
    Desktop Icon

    Desktop Icon New Member

    11
    0
    Sep 20, 2006
    Seattle
    I guess I can be considered a late adopter since I didn't place my VIP order until 9/14 (gasp!) and opted for ground shipping (double gasp!). Given that I won't receive my S3 until tomorrow (9/21), I really should have just sat this one out and waited for the S4.

    But anyway...

    Just wanted to report an absolutely flawless card pickup from the Seattle Comcast office on Aurora. Even though I don't have the S3 yet, I was nearby so I thought I'd stop in and see if they'd give me the cards. I got the impression that they've handled several S3 people before me so everything went quickly and smoothly. She even handed me two cards before I told her that I needed to have two of them.

    All fingers are crossed that tomorrow's installation will be just as easy.
     
  10. Sep 20, 2006 #230 of 9367
    amjustice

    amjustice FINALY HD w/Series3

    267
    0
    Mar 9, 2006
    Montgomery, IL
    Thats funny I ordered mine on the 12th and its coming tomorrow too, oh and I elected for 2nd day shipping, oh yeah thats probably because they screwed up my order. LOVE IT!
     
  11. Sep 20, 2006 #231 of 9367
    daveinchicago

    daveinchicago New Member

    1
    0
    Sep 20, 2006
    I had been browsing this thread while on the phone with a CSR for Comcast here in Chicago. After a few conversations between the CSR and the supervisor, I got this pricing:

    First card free.
    Second card $5.99 per month.

    $15.99 per card activation/installation.

    I have my appointment scheduled for Tuesday and will report back (time permitting) if my bill shows anything different.
     
  12. Sep 20, 2006 #232 of 9367
    gostan

    gostan Member

    81
    0
    Oct 6, 2002
    Boston
    Comcast's independent contractor installer showed up at 3 PM for a 1-3 PM appointment. I guess I was lucky.

    In any case, he had no clue about Tivo at all, so I gave him a bit of an education. He thought that the Comcast DVR was great and was concerned about installing 2 cable card because one alone was always extremely difficutl. We walked through the cable card installation together. I controlled the Series 3 remote and prompts and he spoke to the office. We set up cc one and tested it, and then set up cc two and tested it.

    I ran the guided set-up again and went back to work. After work, I turned on the system and, low and behold, all works perfectly.

    The only issue that I had was when the installer got put on hold on his telephone by Comcast and he complained that "if this did not get completed quickly, then he would have to leave as he had 3 more installs to complete. A bit of massaging his ego kept him in place. Apparently, Comcast schedules 4 appointments in each 2 hour block here in the Boston area. So, please have some patience and empathy with your Comcast installer.

    Again, this guy did not know too much about the cable cards, so I suspect that the cards that come with the installer are the real key to a successful installation. Luckily, the two he brought to my house worked perfectly once authorized.

    Stan
     
  13. Sep 20, 2006 #233 of 9367
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Not mostly BS - totally BS.

    The $9.95 was for the DVR rental - there was no outlet fee because it was the first box on your package and the digital packages include the box for "free".
     
  14. Sep 20, 2006 #234 of 9367
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    If you are calling 800-COMCAST, remember to ask the CSR which call center they are in. There are 25 (IIRC) across the country and I think one in Canada. Although they generally try to route calls to the closest to you geographically, if there is high call volume, you could be talking to a rep that knows little about your area.
     
  15. Sep 20, 2006 #235 of 9367
    maharg18

    maharg18 Active Member

    3,636
    0
    Dec 3, 2002
    Chattanooga, TN
    My install experience so far...

    I pick up 2 cards yesterday at my local Comcast office, no questions asked.

    Tonight, I call the number provided, and get connected to a very rude woman who basically tells me that the local Comcast people are idiots for giving me the cards, and that I MUST have a professional install. I asked why I couldn't do it.

    She said, "well, they have to hook it up to a computer-thingy".

    I said, "I don't think so, you just have to send a signal down to activate it".

    She says "Well, that's not going to work, let me transfer you to the cable internet department!". Obviously at this point she was already tired of me.

    So, I get connected to a very nice guy in the internet department, and try as he might he was unable to get me fully configured. He sent the initialization signal multiple times, but I still keep coming up with "MISSING_PROGRAM_REKEY".

    He tries totally removing the cards from my account and starting over, same thing. So now I sit here waiting for a "tech" to show up Friday between 8 - 12. Hopefully he will know what he's doing.
     
  16. Sep 21, 2006 #236 of 9367
  17. Sep 21, 2006 #237 of 9367
    amjustice

    amjustice FINALY HD w/Series3

    267
    0
    Mar 9, 2006
    Montgomery, IL
    Call back and get them to take the second card fee off, explain that it isnt really a second outlet and that both cards are going to the same box. There is no reason you should have to pay an extra monthly charge for that card
     
  18. Sep 21, 2006 #238 of 9367
    Bodshal

    Bodshal Penguin-tastic!

    158
    0
    Jan 4, 2005
    Cedar...
    Hm, noticed one small problem with my cable cards. They map the channel for INHD to NFLNET HD. The mapping for the NFL channel itself is fine. Bah. No doubt it's a mapping issue, so I'll have to convince Comcast it's their problem. It's the only such problem I've found so far though.

    (Not least because I value INHD more than any sports channel)

    Chris.
     
  19. Sep 21, 2006 #239 of 9367
    geekmedic

    geekmedic TiVo Fanatic TCF Club

    522
    0
    Apr 4, 2003
    Atlanta, GA USA
    Two cards from Comcast New England (New Haven, CT area)... first is free, second is $2.75/month. $15 install fee.

    Both cards are working great. I did have some glitches in the installation (mainly from getting them to bring the cards). See the Comcast Connecticut thread if you're interested.
     
  20. Sep 21, 2006 #240 of 9367
    dorktivo

    dorktivo New Member

    33
    0
    Jul 2, 2002
    Went to Comcast. Dropped off the comcast digital hd pvr, picked up two cablecards. No charge for either cards, no monthly fee for them. Went home, powered up the S3 with only one card loaded, did the guided setup. Rebooted the unit, popped in the second card. I called Comcast to do a reset of the cablecards, the guy did that, rebooted the S3, all is well.

    I don't see that anybody here did a self-install. It's about as easy as it gets.

    The lady giving me the cards asked bout why someone would spend $800 for a box when you can rent theirs for $10. Also, she asked what do you do if the box dies, does Tivo replace it for free? In defense of Comcast, I have had two boxes die, and they just replace them. It's hard to argue with the logic that it is more cost-effective to rent the Comcast box. Without Tivo-To-Go and Multi-Room-Viewing, about the only thing I can do with this is stream audio and pictures, but my Xbox can do that already, and the Xbox does it better: it can stream music and pictures at the same time...the pictures are also pseudo-animated.
     

Share This Page