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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Mar 6, 2007 #2321 of 9367
    rich_t

    rich_t New Member

    4
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    Feb 15, 2007
    Located in Erial, Nj. Any idea of the outcome?
     
  2. Mar 7, 2007 #2322 of 9367
    ChrisNJ

    ChrisNJ New Member

    45
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    Mar 6, 2007
    Collingswood...
    Seems to be working now. It was on the "updating firmware" screen for a few hours last night but when I turned it on this morning the message was gone and I was able to flip through the channels.
     
  3. Mar 7, 2007 #2323 of 9367
    KevinG

    KevinG Member

    303
    0
    Sep 3, 2003
    Mt. Laurel, NJ.
    Yeah, it seems to take MUCH longer than 40 minutes. But ended up being fine.
     
  4. Mar 7, 2007 #2324 of 9367
    PressureDrop

    PressureDrop New Member

    11
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    Sep 20, 2004
    Stone...
    My wife loves, LOVES TV and TiVo. We currently have two Toshiba DVD players with integrated TiVo series2. The cable boxes have been funny on changing the channels sometimes here lately and I am a big time "gotta have the newest toy" sort of guy - So I ordered a 300-hr TiVo Series3 HD for my wife's birthday (which is this Sunday) and it should be arriving today via UPS :) Once it gets here, installed, and setup we will likely be ditching one of the two Toshiba units (and the Comcast set top box too!).

    I just got off the phone with a very nice and helpful man at 404-COMCAST and he has an appointment scheduled for tomorrow for a tech to come out and install two cable cards!

    The pricing I was given is an installation charge ($16?) and the first card is free, second card is 5.99 - HD will be on both. So it looks like I will be paying $16 and then an extra $6 per month for dual tuner HD TiVo heaven :D

    Once all is installed, setup, and working I will re-post with an update (hopefully no horror story but this IS a cable company ;) ).

    Stay tuned
    -Zac-
     
  5. Mar 7, 2007 #2325 of 9367
    rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    Who's in Monmouth County with Comcast? Did you get SA Cable Cards, or Motorola?

    Apparently, the channel dropping issue is limited to SA cards, so if Monmouth County has Motorola cards, I'll know I can call the tech and ask them to get me some non-SA cards.
     
  6. Mar 7, 2007 #2326 of 9367
    Gregor

    Gregor Active Member

    46,758
    15
    Feb 18, 2002
    If you have a set-top box you can tell what kind of cards you'll get.
     
  7. Mar 7, 2007 #2327 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,978
    32
    Dec 3, 2000
    Long...
    Comcast of Monmouth County uses Scientific Atlanta equipment; I suppose there could possible be Motorola head-ends in existence within the system, but everyone I've seen so far in this area always has Scientific Atlanta equipment.

    You'll have one or the other; they're not compatible.
     
  8. Mar 7, 2007 #2328 of 9367
    rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    So, Doug Swallow - are you experiencing the channel drop-out issue?

    I'm rebooting daily to fix it, and it's getting old quickly.
     
  9. Mar 7, 2007 #2329 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,978
    32
    Dec 3, 2000
    Long...
    My CableCARD 1 has been deciding to issue authorization failures every couple of days that are fixed by a reboot, though until I reboot it gets channels 2-23 fine and I'm pretty sure everything is digital simulcast; CableCARD 2 has never had a problem once. I've been trying to document things so when I call my Comcast contact I have a bit more to offer in terms of detail. I'll probably call him tomorrow. I've been a bit busy with different things and hadn't wanted to deal with a truck roll just yet.
     
  10. Mar 7, 2007 #2330 of 9367
    Mike in NJ

    Mike in NJ New Member

    20
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    Sep 12, 2006
    NJ
    My attempted install (Union County, NJ):

    Comcast Tech arrived with two brand new cards. He said not to have high hopes as "Tivo installs almost never work". Popped card first card into slot 1, immediately got a 161-4. I cleared it, and it came back again and again and again. No MMI screen. After 10 minutes, popped the card out and tried the second one in slot 1. Same behavior. Popped the first card into slot 2 (both slots filled now) and same behavior. Repeating 161-4 errors and no MMI.

    Tech said that they couldn't activate the cards without the info from the MMI screen so we were stuck. He reluctantly left cards with me and said he'd be back at the end of the day to get them. He said the cards were brand new and that something must be wrong with the unit.

    I called Tivo and after 30 minutes of reboots, card removals and insertions, etc. was told that the problem had to be the cards and that I would need to get the cable company to send me some new ones.

    Going to leave the cards in the unit for a couple of hours to see what happens. If I can't get an MMI screen for at least one of the cards by the end of the day, I'm returning the S3. This is too hard.
     
  11. Mar 7, 2007 #2331 of 9367
    Gregor

    Gregor Active Member

    46,758
    15
    Feb 18, 2002
    It's probably not your Tivo.

    As I understand it, the MMI info is echoed back from the conditional access system.

    I would put one card in and leave it in to see if it comes up.
     
  12. Mar 7, 2007 #2332 of 9367
    bbock727

    bbock727 New Member

    70
    0
    Feb 28, 2004
    Longbranch NJ
    Ive been getting CP failure the past few days also. Reboots fix the problem, but it keeps screwing up recordings and its getting pretty damn frustrating!
     
  13. Mar 8, 2007 #2333 of 9367
    Mike in NJ

    Mike in NJ New Member

    20
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    Sep 12, 2006
    NJ
    When tech arrived to retrieve the cards I asked what I needed to do to get two more cards to try. I also asked him whether there was any way he could test cards before bringing them. He said he would look into that.

    The tech called me later and told me that he had found a TV with a cablecard slot at the office, and that neither of the cards I had returned to him were working. He said he had gotten two more cards from the warehouse and had verified that they were functional, and that he's be bringing them by my house today and leaving them in the mailbox. I guess I'll see how they work this evening.

    I suspect the problem may be related to the card firmware updates that seem to be happening elsewhere in NJ. A Tivo customer support page (search for MMI) indicates that a lack of an MMI screen could indicate that the cable company may be updating the CC firmware, and that removing the card in this situation could permanently damage the card. Since these cards are known to be working, if I don't get an MMI screen with the first new card this evening I will leave it in the slot for a day and see if anything eventually happens.
     
  14. Mar 8, 2007 #2334 of 9367
    PressureDrop

    PressureDrop New Member

    11
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    Sep 20, 2004
    Stone...
    So this morning Wendell called to confirm his appointment to come today he then stated that he was on his way and arrived just before the start of the appointment window! Great start to the day :)
    After wrestling with the first card for almost an hour it finally did its thing and the TiVo then asked to repeat the guided setup but he did not know that it needed to be done so the first card got a couple phone calls and was removed and re-inserted then it prompted for the guided setup again and this time I was sitting on the couch and said "lets do that" so it took about 15 minutes and then worked fine! All channels (and MAN do I love the HDTV 16:9 stuff!) working as they should (finally - It only took an hour for the card to start getting all channels).

    Card2: Multiple failures and they all said 161-1 so he finally got someone to bring him some more cards and when the other person arrived it turned out to be his supervisor (Joshua) who was also very nice and had some "secret" phone numbers to call to get the 2nd card activated. Once activated we tested the channels and they worked (all 950 of them :eek: ) and I was given the paper to sign and then they left.

    I feel bad that the poor guy had to waste 3+ hours of his day on a simple dual cable card install but at least he wasn't having to sit on a ladder or sweat so I guess that's as good as a crap day for an installer can get. I initially had a bad attitude at paying $17 for a 'simple' two card install but after sitting here with the guy for thee and a half hours I feel I got my monies worth!

    I am doing the last guided setup as I type this and as soon as its complete organizing program info then I will have for sure 100% confirmation that all is well and my wife's birthday present is working as it should :)
     
  15. Mar 8, 2007 #2335 of 9367
    PressureDrop

    PressureDrop New Member

    11
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    Sep 20, 2004
    Stone...
    AWESOME! I love this thing. I don't even mind that it took 3+ hours for the tech to get it working - Its worth it.

    I had to test it out by recording two things while watching the TiVo videos that come on it - Perfection.
     
  16. Mar 9, 2007 #2336 of 9367
    rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    Amazing.

    So, I wrote a formal letter to the Comcast executives. I get this woman, Cory Branch, who leaves me a voice mail from her cell phone (I can barely understand her name and half of what she says).

    I call her back and leave a message that day.

    No call, so I call and leave a second message.

    No call.

    So, now, two weeks later (on March 7), I get a letter in the mail stating that "Since attempted calls have shown the number you provided to be disconnected, we will close this issue if we don't hear from you by March 7."

    So, what do I do? Call her number again.

    Two days later? No call.

    Now, claiming my number to be disconnected is indigenous for the simple fact that I have Comcast as my phone service.

    But I offer this up as a perfect example of why we all are so frustrated with Comcast.

    And this is supposed to be someone looking after the Executive Office.
     
  17. Mar 9, 2007 #2337 of 9367
    ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,419
    0
    May 24, 2002
    Baltimore
    Wow. That's freakin hilarious, in a really sick, devious way.
     
  18. Mar 9, 2007 #2338 of 9367
    ac3dd

    ac3dd New Member

    178
    0
    Mar 2, 2002
    A CableCard success story here (at least until I see the bill).

    I called Comcast about two weeks ago to set up the appointment. Today was the earliest appointment they could give me (compared to a 2-day wait when I was getting one of their DVRs several months ago). The lady on the phone was a bit confused as to why I wanted two cards, but she agreed to set up the appointment for the 2 cards (apparently she hadn't heard of TiVo, or at least not the CableCard-enabled TiVo).

    The tech had never done a TiVo-CableCard install before, and he said CableCards are not compatible with TiVo. I insisted that there are people with CableCards working in their TiVo and turned it around and showed him the CableCard slots. So he said OK, let's try it. He proceeded to put the card in the top slot (number 2), and I pointed out to him in the instructions that the bottom slot should be used first.

    He called in the numbers for the cards, I went through the Tivo CableCard screens, and bingo the first card is working. Second card didn't work though. He called in again, rinse repeat, and it worked. All done in less than 15 minutes. He took back the Comcast DVR when he was leaving. After he left, I redid the guided setup.

    The lady on the phone said there was no monthly fee for the cards, but I'll only believe that when I see the bill. If it is too high I'll drop a premium channel, or perhaps tell them to take back the cards altogether.
     
  19. Mar 9, 2007 #2339 of 9367
    Gregor

    Gregor Active Member

    46,758
    15
    Feb 18, 2002
    Depends on your location. I didn't get charged for the cards.
     
  20. Mike in NJ

    Mike in NJ New Member

    20
    0
    Sep 12, 2006
    NJ
    The cards worked, but what an ordeal to get Comcast to activate them. It took 3 separate calls - over 1 hour each - to get someone to finally transfer me to "dispatch" who has the ability to activate the cards. :eek: Twenty minutes later, both cards were working perfectly. :)
     

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