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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Mar 2, 2007 #2301 of 9367
    mattack

    mattack Active Member

    20,743
    4
    Apr 9, 2001
    sunnyvale
    did you have to pay for installation?

    I actually asked two questions via comcast's email support page from their web page today and got quick answers.. (Both were things that I think should've been in the FAQ but weren't.)

    I asked if it would really be only $1.50 more for two cablecards, and they said yes plus installation charge. So I'm hoping they really won't charge for installation.. yes I know I should really call them up, but it's probably way too late to do it for my already-scheduled Monday vacation so I'll call in a few weeks.. But if I have to pay for installation I really may not do it..
     
  2. Mar 3, 2007 #2302 of 9367
    mooneydriver

    mooneydriver New Member

    21
    0
    Feb 17, 2007
    The installation was supposed to be free of charge. The call center had told me that I can do a self-install by picking up cards from the local Comcast office, and the local office waived the install charge when they heard that the call center gave me wrong information and I had to drive all the way there for nothing. Of course, we'll see what shows up in the monthly bill! The price should be $1.50 for the CableCards (and no second outlet charge even thought I still hold on to the Motorola DVR).

    (also, even if you have to pay for installation, it should be $17 or something -- not a big deal considering you paid 50 times more for the Tivo!)
     
  3. Mar 3, 2007 #2303 of 9367
    broken TiVo

    broken TiVo New Member

    20
    0
    May 11, 2004

    Did you get this resolved? I am having this exact problem in Orang Park.
     
  4. Mar 3, 2007 #2304 of 9367
    karmamule

    karmamule New Member

    10
    0
    Mar 3, 2007
    I finally made the leap and ordered my Series 3, and it should be arriving Monday. After wading through about half of the posts in this thread I was interested to see what Comcast would say to me. (FYI, I live in Waltham MA, just outside of Boston).

    I gave them a call and I first asked if I could pick up and install myself, or was a visit necessary. She put me on hold to find out, and said a visit was required.

    She then said the cards would be $2.75/mo each. I mentioned the Comcast FAQ page on pricing, and she then put me on hold again, and after a few minutes came back and said that was 2006 pricing and hadn't been updated yet.

    Given that this is replacing a second Moto HD PVR that we're currently paying $17/mo for (we're well beyond any promo period for reduced rates), I can live with that. They set up an appointment for this Tuesday the 6th, and I'll let you all know how it turns out..... Wish me luck! :eek:

    -Eddie
     
  5. Mar 3, 2007 #2305 of 9367
    synch22

    synch22 New Member

    335
    0
    Dec 30, 2003
    does anyone know how it works if i upgrade or downgrade channels in my package. Will the cable cards need to be reinstalled? Say i drop HBO and add Max or something like that?
     
  6. Mar 3, 2007 #2306 of 9367
    robyn55

    robyn55 New Member

    2
    0
    Mar 3, 2007
    I live in Ponte Vedra. I have two sets with cablecards - no TIVO. Lost our Encore channels about 10 days ago (or perhaps a little more).

    The bottom line is that this is a Comcast problem. It has lost all the Encore stations - as well as some other premium stations (which I don't get) - on its cablecards - not only in the greater Jacksonville area - but in other parts of the country.

    About the best you can do is hassle Comcast to get things working again - and demand credit for the service you're not getting. Robyn
     
  7. Mar 3, 2007 #2307 of 9367
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    It's just like a cablebox. You would need to call in a request like that either way. The only thing you can't do with cableCARDS and TiVo is order Pay Per View (PPV), or watch Video On Demand (VOD) or watch a Switched Digital Video (SDV) channel. In most cases, you can order PPV with a phone call as well.
     
  8. Mar 3, 2007 #2308 of 9367
    broken TiVo

    broken TiVo New Member

    20
    0
    May 11, 2004

    Thanks for the reply Robyn.
    I hope they get it figured out soon.
     
  9. Mar 3, 2007 #2309 of 9367
    moonie

    moonie New Member

    1
    0
    Mar 3, 2007
    why do they charge so diff..? i dont get it...
     
  10. Mar 3, 2007 #2310 of 9367
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    What I think has happened is a combination of things. First there is regulation. Anytime there is regulation, it seems like there are problems. Then there are the local agreements. Then there there is the Grandfathering of prices when Comcast takes over. It gets to the point where no one can really answer your question. Maybe someone can, but I'd be very surprised if we get the answer here.
     
  11. Mar 4, 2007 #2311 of 9367
    TripFoeYa

    TripFoeYa New Member

    20
    0
    Jan 1, 2007
    Anyone else experiencing TNT HD with always saying "To Be Announced" as the title and " No Information Available" as the description?

    I called Tivo and they said it wasn't a Comcast issue and that 8.1.1 would fix it. Well that did not happen.

    I just want to know if I am the only one with this issue and if not if any steps were taken to correct the issue.

    Thanks
     
  12. Mar 5, 2007 #2312 of 9367
    Gregor

    Gregor Active Member

    46,748
    15
    Feb 18, 2002
    Comcast fixed the cable card issue on my S3 today. Cable card 1 would only get basic cable and cable card 2 got all the channels I subscribe to.

    Card 1 was showing "Missing_Program_Rekey" on cable card 1 and "Subscribed" on cable card 2 on the conditional access screen.

    They sent a "Maintenance" hit to CC1 which shuts down the card and re-initializes it. This generated a 161-4 error which we cleared, and then the card started working after a few moments.

    Unfortunately a subscriber can't ask for this hit, it has to come from rolling the truck. It took 3 truck rolls to get the cards installed and working after my replacement S3 was delivered.
     
  13. Mar 5, 2007 #2313 of 9367
    Gregor

    Gregor Active Member

    46,748
    15
    Feb 18, 2002
    You might try filing a program guide problem with Tivo. It seems to be more that than anything.

    http://customersupport.tivo.com/LineUpForm.aspx
     
  14. Mar 5, 2007 #2314 of 9367
    CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    When I had a card in that state, I managed to get them to send an "Initialize" hit by calling CS and being insistent that I needed that particular kind of hit. Don't know if that is the same as a "Maintenance" hit. Obviously, with Comcast, YMMV :rolleyes: The CSR did say that they usually aren't allowed to send that kind of hit, so I don't know why they did it for me.
     
  15. Mar 6, 2007 #2315 of 9367
    rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    I got a call from my local Board of Public Utilities to ask me about the complaint I filed a month ago. He said Comcast said it was being addressed and asked me to confirm. I told him that they did deliver the cards, and I was working on other issues with them. He didn't give me any other procedure for following up or anything, though.

    As for the rest of my experience.. I think I got too positive too soon.

    The woman who contacted me about my telephony modem charges, and to make sure the cable cards got installed OK hasn't called me back again to update me on the modem charges.

    I got a call from some woman "From the Executive Office." She called from her cell phone and left me a message, sounding a bit annoyed that she had to make the call. I have called her back and left two messages saying I got her message and she should call me back. Nothing, coming up on a week now. I have to believe this is in response to my letter blitz to the CEO and his staff. Thing is - if she talked to me last week, I probably would have let her off easy.

    Now, she hasn't returned my calls, my Cable Cards are going "CP Fail" pretty much every day, requiring a reboot of the TiVo (and missed recordings) and this is someone representing the executives? And I was home all last week, which would have made things easier as opposed to trying to deal with this from work now.

    Oh, joy. I feel another letter coming on end of this week.
     
  16. Mar 6, 2007 #2316 of 9367
    Gregor

    Gregor Active Member

    46,748
    15
    Feb 18, 2002
    That sounds consistent with what I was told. CSRs can send a 'little' hit as the onsite tech described it but the 'big' or 'maintenance' hit can only be sent by at the request of the onsite tech.

    I'm sure there's different terminology going around on the different headends.

    My experience with the 1st Tivo was once it worked it was rock-solid. This one has been more problematic, and I believe it was due to the backend not setup correctly. The onsite tech said they very rarely do Cable Cards and this was only the second Tivo he'd seen. The other two techs said it was the first one they'd seen in the area.
     
  17. Mar 6, 2007 #2317 of 9367
    Gregor

    Gregor Active Member

    46,748
    15
    Feb 18, 2002
    I have no clue. My cable cards were free and I have no additional outlet charge, which goes against everything I was told.
     
  18. Mar 6, 2007 #2318 of 9367
    karmamule

    karmamule New Member

    10
    0
    Mar 3, 2007
    Just to follow up...so far my luck is holding out! My Comcast installer showed up a bit early (after calling first...), and while he hadn't done a Series 3 install before he was good about reading through the TiVo sheet. The bulk of the visit was just him reading all the related cable cards numbers to one guy, getting transferred to someone else, waiting on hold for about 15 minutes, then reading all the numbers again to someone else.

    The second guy he got on the phone was familiar with Series 3s, and warned us we'd see the 161-4 error (which we did), but not to worry. We then tested and got all the channels, so at least it looks like both my cable cards are good. (At least for now). This is a good thing, because they were the only two he had!

    I'll cross my fingers that things KEEP working over the next few weeks, but at least right now it seems I've got the initial set up done without a hitch...

    Thanks again for everyone and all the great info here to help make things as smooth as possible! Now to dive in, set up my season passes, rate some shows, and bask in the joy of being back in TiVo heaven after a year and a half of Motorola PVR hell... :D

    -Eddie
     
  19. Mar 6, 2007 #2319 of 9367
    rich_t

    rich_t New Member

    4
    0
    Feb 15, 2007
    Well, I had both CableCards working after third Comcast visit last Thursday. When I turned it on tonight, it displayed the message that CableCard1 and 2 were doing a firmware update as "required by your cable provider. This may take up to 40 minutes. While the upgrade is in progress, you will not be able to watch or record live TV." This message has been on screen for about two hours that I know of. Has any one else had this problem?
     
  20. Mar 6, 2007 #2320 of 9367
    ChrisNJ

    ChrisNJ New Member

    45
    0
    Mar 6, 2007
    Collingswood...
    Where are you located? There are a few people in South Jersey who are getting this message today. See the thread titled "Firmware Update? (Comcast Cablecard)"
     

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