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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. dswallow

    dswallow Save the Moderatоr TCF Club

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    Dec 3, 2000
    Long...
    It's not really uncommon for channels that should be encrypted to not be encrypted at times or even most of the time. It might just be that whiel you can tune the channels, your service level stops channel maps or guide info about those channels... I always hate training a new TiVo though -- for some reason they all go through a period where for a few days they record lots of Spanish language suggestions and then eventually I go through and remove every one of those from channels I receive. ;)
     
  2. dswallow

    dswallow Save the Moderatоr TCF Club

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    Dec 3, 2000
    Long...
    Finally.

    The Comcast tech arrived at 9:40am and sat in his truck apparently filling out paperwork for about 4 or 5 minutes. While he was coming in, I explained the history and that this was to have him replace 2 CableCARDs not install 2 more. I showed him where it all was and he proceeded to actually do everything according to the instructions without even looking at the instructions. Then he's on the phone with the tech center and I can tell they're wanting him to do both cards at once from the way he's reacting and what he's saying. But he stood his ground and did one at a time, and everything worked.

    He started doing this at 9:47am. Both cards were done and channels were tested at 10:04am.

    If you're in Comcast/Monmouth County territory, you can specifically request David/Tech #233 to do your CableCARD install.

    Naturally I now enter the waiting period to ensure nothing gets screwed up again, but at least things are promising this time.

    Initial install: 1/18
    First CableCARD install: 1/22
    Internet died: 1/22
    Phone died: 1/22
    CableCARDs didn't work: 1/22
    Date I got fed up trying to get internet and phone fixed and sent fax to Comcast HQ: 1/29 4:30pm
    Date internet got fixed: 1/29 just before midnight
    Date phone got fixed: 2/5
    Date internet stopped working reliably/intermittent high packet loss: 2/16
    Date internet got fixed: 2/20
    Date CableCARDs got reinstalled/fixed: 2/21

    I've been really patient. I really have. It's taken just over one month to get to this point. I'll of course have to sort out billing once I receive my first bill, but at least I now have a contact who's worked with me ever since the fax I sent to Comcast to get things straightened out so I'm not particularly worried about that part.

    Now we wait a week or so and then I can cancel DirecTV if everything remains working in the meantime. And then I'll probably get a second Series3 going.
     
  3. synch22

    synch22 New Member

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    Dec 30, 2003
    I am getting my Tivo tomorrow, and Comcast is telling me in Seattle I dont need a truck roll for cable card hookup? Is he correct, I think he is trying to get me to keep the HD DVR... he says i can bring in the hd dvr and pick up the cable cards. They have it figured out in Seattle he claims.

    Also I want to try the system out before I attempt to transfer lifetime, I have 7 days correct? Thanks
     
  4. Gregor

    Gregor Active Member

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    Feb 18, 2002

    Yes you have 7 days to try it out, great if they will do all the cable card numbers over the phone.
     
  5. Gregor

    Gregor Active Member

    46,746
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    Feb 18, 2002
    Comcast showed up today, on time. The installer spent some time outside checking signal levels.

    Unfortunately he sat on hold for nearly 1/2 hour waiting for a rep to setup the first card. Right after he set it up the conditional access system went down and he was unable to give them the 2nd set. HBO was out on the first card, but I got all the other channels. He promised to call in the 2nd set later, and when I got home card #2 was working, but with no HBO.

    I'll give it a chance to settle and call in the morning if HBO isn't there it's still working on the set top box, the installer thought it might have been due to the conditional access being down.
     
  6. drew00001

    drew00001 New Member

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    Jan 13, 2007
    My understanding is that it all depends on the intelligence and/or ability of the CS when you pickup the cards. I picked up my first two cards from Redmond, WA. Both worked perfectly w/out a roll. Soon thereafter, I had to get new cablecards when I switched accounts. This time, the cablecards did not immediately work, and the phone CS ordered a truck roll. The truck driver told me that it was possible to fix this without a roll. :mad:
     
  7. Gregor

    Gregor Active Member

    46,746
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    Feb 18, 2002
    It sure is. I had to replace my Tivo under warranty and all the tech did was phone the numbers in. They don't need a tech to read numbers off a screen and repeat them over the phone, but it's their dime. I wasn't being charged for the re-install and I was pretty sure I'd have to pay for it.
     
  8. synch22

    synch22 New Member

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    Dec 30, 2003
    I tried for 3 cablecards, 1 for TV 2 for the TIVO they said thats a no go. So what if I dont want to use the Tivo interface and use TV can I still do that?
     
  9. dswallow

    dswallow Save the Moderatоr TCF Club

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    Long...
    There should be no reason why they'd not give you all the CableCARDs you need for your equipment -- except maybe just that they're in short supply right now so you may not actually be able to get them, but not for any reason except there's none to be gotten at the time you're asking.
     
  10. synch22

    synch22 New Member

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    Dec 30, 2003
    Yeah I will try later. The CS guy gave me the "Wow how much did the S3 cost you? Our HD DVR does the same thing". I told him I know and please dont mention the price to me, I want TIVO. So he had me scheduled for a rollout and they were bringing a HDDVR. I tried to cancel and have the Tech bring cable cards. He said it was a no go with that time slot. Lol, they are hooking up the HD DVR they want to see if I get swayed. I have to go to comcast and do self install if I do the Tivo because I refuse to wait around on a weekday.
     
  11. KevinG

    KevinG Member

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    Sep 3, 2003
    Mt. Laurel, NJ.
    Sorry if this is the wrong thread to post on, but I know the Comcast people are in here...

    Watched Heroes last night recorded on Monday. There were a few spots where the pixelization and audio dropouts got so bad that it was unwatchable. 8.1 is on the machine now, but wasn't when this was recorded. Anyone else experience the same thing? I'm in S. Jersey (Garden State Comcast).

    There is some chance that this also recorded on my SA8300, so I'll check that tonight to see if it was in the signal, or is a cablecard/tivo problem. The only other thought I had was bad sectors on the Hard Drive that had not been mapped out yet. Possible?

    -Kevin
     
  12. rcr2

    rcr2 It's you, not me.

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    Feb 3, 2007
    Monmouth...
    Kevin G:

    There isn't any reason to have Cable Cards unless you need the encripted channels, which you can only get on the Digital Plus package. Unless you just want dual-tuner functionality for the channels up to 23, plus the local HD channels. But the S3 seems to be a bit of overkill for just that.
     
  13. dswallow

    dswallow Save the Moderatоr TCF Club

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    There is plenty of reason, unfortunately. Principally digital channel mapping issues which can't be resolved without the CableCARD, at least as cable companies are apparently (not) providing PSIP data at the moment. Though technically without a digital package I suppose you should not be entitled to the digitally transmitted channels that are simulcasts of the analog ones which don't require a "digital" package.
     
  14. LooseWiring

    LooseWiring Active Member

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    Jan 6, 2003
    Miami, FL
    Joules and I looked at our bill today for the next month and we are now being charged $6.95 for "HDTV Add'l Outlet(s)" after having 2 CableCards installed into our Series 3.

    We were not told of this prior to our ordering. We only have 1 HDTV.

    I called Comcast and complained that the charge is completely unreasonable considering it is just a multi-card device and not an "Add'l Outlet(s)"

    We do have two items on the bill for "Cable Card Tracking" but they are listed as ".00" under charges.

    Is this right/legal? Has anyone succesfully fought this before? I have spoken with 2 CSR's and a supervisor and the only action I am getting is the supervisor promising to look into this.

    TIA
     
  15. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    You should be able to get as many cable cards as you need for each cc device from Comcast. I have six cablecards for my S3 boxes. I don't have any for my Tvs though, but I could have if I wanted them.
     
  16. azitnay

    azitnay New Member

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    Washington,...
    Comcast's new FAQ entry (http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=2651) is pretty clear on this in my opinion:

    Since they make it pretty clear that two CableCARDs in a single Series3 is considered a single outlet, I see no way that they can justify charging an additional outlet fee for a Series3 any more.

    So, as long as you don't have any other CableCARDs or cable boxes around, I'd keep complaining, and reference their FAQ.

    Drew
     
  17. KevinG

    KevinG Member

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    Sep 3, 2003
    Mt. Laurel, NJ.
    Yeah, ultimately it was all about being able to Tivo the HD locals for me...I do get them OTA pretty well, but I didn't want to have to worry about bad weather, etc. weakening the signal. So, the cable cards were required... I really don't need the digital simulcast stuff, but I guess I don't have a choice!

    Anyway, they are going to put me into the $129.99 triple play package. That includes HBO (which I would get for the Sopranos when it comes back anyway), Showtime, and Starz. I still think this information should have been offered when I inquired about the cost of cable cards.
     
  18. LooseWiring

    LooseWiring Active Member

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    Jan 6, 2003
    Miami, FL
    I quoted this same FAQ to them. They are denying that's how it works.
     
  19. Warlord46

    Warlord46 New Member

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    Dec 2, 2006
    Miami, FL
    See my post in message 1579 [correction - post 1578 on page 53}. I too live in Miami, and have complained to the local county complaint office (305-375-4222). They say that the County does not control rates, Comcast can charge anything it wants. All the County does is limit their rate increases to once a year. The County has no control over the fact that our local Comcast is trying to make use of cable cards prohibitively expensive as compared to their own set-top boxes. I sent a complaint to the FCC, and they kicked it back and told me to complain to local authorities.

    It appears our choices are to pay all the exorbitant charges, mothball our S3s and rent Comcast boxes, or mothball our S3s and go satellite. If I have to mothball my S3s, I'm certainly not staying with Comcast.
     
  20. Warlord46

    Warlord46 New Member

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    Dec 2, 2006
    Miami, FL
    Unfortunately, there is a disclaimer at the bottom of that page that allows local Comcast subsidiaries to ignore it. And in Miami, Florida, they do.
     

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