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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
Cool, thanks. I suppose that explains why I was able to move the cable cards from one TiVo to another and have them continue working seamlessly
Damn, I got excited reading Mike Farrington's post about calling Comcast and getting them to do a Superhit. I called and asked for a supervisor who turned out to be up in CC's. Anyway, he ran a superhit, but my EMM and ECM's on both cards are still zero's. I also asked about no VOD/PPV on the account, he confirmed it wasnt and confirmed the cards were good for digital/premium channels. I am stumped why after removing them last night (I know I know dumb move) that I cant get them back up. Truckroll on the 21st....too far away!
Does this have to do with the new pricing? Previously the Cable cards cost zero. Now the new price list shows "Dual Cable Cards for a non-Comcast DVR" is a $1.50 charge. So now they are going to get an extra $4.50 out of me. At least I'm locked into the programming monthly charge of $29.95 until the end of the year. At least I hope I am. It used to be $83.96 and is going up to $86.65. It's a sweet deal for me until the end of the year.
Nothing to do with the new pricing. The new prices seem to be pretty much universal in Comcast-land; we have the same increase come March. We've had paired cablecard-host throughout.
I bought my S3 in Sep. 06 and have been running fine w/ both cable cards installed until a couple weeks ago I lost all the non-local digital channels (ESPN/TNT/HBO/etc..). The local HD channels (NBC/CBS/PBS/etc..) work fine.
Comcast service rep came and re-installed new cards and tried for over an hour to get it working w/ someone over the phone. Their summary conclusion was that it's a "Tivo" problem. I've called supervisors and they claim to be working on it which I interpret "working on it" means putting forth the effort to say "working on it" each time I call.
Does anyone have a technical cookbook solution to this problem posted (I know it's not uncommon) so I can at least verify they've tried all avenues?
I had essentially the same problem at first, but only on the second CableCARD. I had no luck getting it fixed over the phone, so someone came out. He ended up determining that the second card wasn't authorized for "digital plus". I was a bit distracted by our Super Bowl party at the time so I wasn't really able to watch or listen to anything technical he did or said.
Follow-up on my situation: i made an appointment for a second truck roll after the first guy flaked on me. I asked the CSR to put into the job notes that I needed a Tivo Series 3 expert. The morning of the appointment, Comcast called me at home, and between the manager and the person at the head-end, we walked through removing, reinserting, and ultimately repairing both cards. About 4 hits per card later, I was up and in business. Good news all around - go Comcast!
Well I thought it was too good to be true.
Comcast tech arrived 2 minutes before beginning of scheduled time. He stated that he had set up two previous TIVOs. He said one was easy and the other did not work and the customer was mad. He brought three cards and we tried them all. After some time I found out that the TIVO was displaying a message about a firmware update. After some discussion about the cards we decided that he would return next weekend with new cards (in original packaging). The cards he was given did look a bit used. As some one else observed, they probably recycle non working cards in the hope that they will start working as if by magic. Thanks to this forum, I had low expectations. Now I just hope he can obtain the new cards for next weekend.
My six cards were used also. One even had a big dent in it. But they all worked once they input the proper info at the head end. So far they have all been working flawlessly for the last 5 or 6 weeks.
Things have gotten considerably better in my Comcast area. When I first got my S3 in Sept, I had to go to the headend service center and talk the local tech manager into at least trying to make it work.
I had to replace my S3 under warranty and when I called today, they just had to set up a service call for a tech as they couldn't do it over the phone with a customer.
They'll be here on Wed, and I'll report back then.
Oh my goodness. Techs left about an hour or so ago. Two came by - one to help out his buddy, who seemed to have it all in hand by himself, anyway.
For some reason, 'corporate' was all over my account to make sure everything went right. I think one of the execs that I sent the letters to actually may have read my letter.
Anyway, there were some hiccups with trying to get the first card authorized. Then they took everything off my account and restarted and we got both cards working. The second card wouldn't get the premiums, though.
And, then they noticed my two digital boxes on my other TV's had gone to 'bricks' (not activated).
They managed to sort out the two boxes and get them working, then the two cablecards went out completely.
A re-boot of the TiVo, though, and they were working. Dunno if it was the reboot, or all the activity that seemed to be going on at the head office - three people on two lines and lots of chatter.
It was about two hours, but a lot was waiting, especially when my two digital boxes went brick. But even though it was this guy's first or second TiVo install, it went fairly smoothly, and the techs were very nice and went above and beyond what they needed to do to make sure it went right.
I'm very happy with them. Now, I just have to make sure the billing goes right. Techs and install - a far cry from the rude and unhelpful people that I had to go through to get the cards in the first place.
From the errors and everything, though, I could totally see how someone would think it was the TiVo causing the problems and not the cards.
Oh - and should I re-run guided setup now?
I've been keeping tabs on this thread for a while now, trying to see how successful the Oakland, CA installs have been, and have only seen a couple.
I just placed an order for my Series 3 last night and am expecting it to arrive on Thursday. I called Comcast this morning and a very, very nice and knowledgeable CSR scheduled me for a Saturday morning truck roll. She even gave me the option to get it on Friday, but it was close to an prior appointment so I opted for Saturday.
I don't know if she didn't know about the updates to the CC prices yet or not, but she told me very explicitly that the two CCs will be free and that the truck roll will also be free. Since I'll be returning my crappy HD DVR, I'll be saving something like $9.95 for the rental fee. If I call later and cancel the HD package (since I'll most likely move to OTA for the HD content as most of the HD content I record is from network stations), I'll save another $5/month. This will bring my cable package price down to $47, reduced from $87 to about $62 earlier in the year via a very polite inquiry on the phone. (Basically, I just asked if I can somehow reduce my bill and they knocked $25 off right away.)
Now my fingers are crossed for a successful Comcast visit. I will report back later, especially with what I end up getting charged for the CCs. If I get charged $1.50 for the second one, I won't be upset. I hope I join the lucky ranks for whom the truck roll goes without a hitch. If not, at least I have great people to commiserate and share information with.
I'm not sure if having 8.1 prior to install mattered or if it was a knowledgeable person on the other end of the phone, but my install this afternoon took 20 minutes with a tech. who had never installed CCs before. There's no reason Comcast shouldn't allow self-install on these.
I got the 8.1.1 update yesterday 2/19 and half of the Comcast Music Choice channels (in the 400's) work. Channels like 423(80's) and 422 (90's) are just a blank screen without any sound. So check your music channels to see if you guys have the same problem. I did check my mom's channels on her 6412 STB and ALL of them work on the Motorola box.
BTW I checked Con. Access screen on the CableCard menus and they are the same status that it was on 8.0.1c (State:Subscribed and Host Val.: Valid). Please post your results or PM me.
Almost all of my MusicChoice channels come in just fine. My cable system has them in 401-458. I get everthing just fine except 450-458. Also, oddly, those stations have next to no guide info. All the other stations give a generic description, most of my missing ones have no description. Also, 450-458 all appear to be spanish language. I wonder if they are only available when you order the spanish package or something. But the channels don't show as being encrypted, so that's probably not the case. I think they have been orphaned on my system.
According to the channel lineup in my area, those spanish music channels would only be part of the "Selecto" package, a tier that's purchased separately from anything else.
So, the bill finally arrived, and, as expected it was WAY more than I expected. It turns out that they had upgraded me (without my consent) from my $33 cable TV package (part of the triple play) to a $68.90 package called "Digital plus".
The cable cards are effectively free:
$7.95 A/O fee
-$8.40 credit for cable cards ($4.20 each) for not getting the guide or VOD
$5.00 HDTV Digital converter charge (since the cards can get HD that I didn't get before)
So, net-net, the cards cost me $4.55/month...but the new package is over $35 more per month!
To be fair, it has added HD Discovery, INHD, UHD, etc...all of the high def (non-premium) that isn't the local networks (which I received before, of course). But that seems like a hefty price for those few things, and I didn't ask for them!!!
What's even more interesting is that triple play offers a "Triple play preferred plus" which gets me all of that plus HBO, Showtime and Startz for only $30 more than my $33. So, more than $5 less per month for more channels...but, of course, they didn't upgrade me to that!
I called to complain...and here is the answer: "The dual cable card Tivos won't work unless you are subscribed to a digital package." Someone please kill me.
Which makes sense, except I don't have encryption issues on those channels. In my area, it wouldn't surprise me if they just haven't bothered setting it up properly. I moved from one of the most ethnically diverse cities in Massachusetts to some sort or rural whiter-than-white farmland area on the MD/PA border. Sigh. I can't get any decent food around here. No good Lebanese, Italian, Mexican, Japanese or Indian place anywhere nearby. There's a so-so Chinese place, but that's about it. Can't even get pita bread in my grocery store!!