1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. andrews144

    andrews144 New Member

    6
    0
    Feb 11, 2005
    Columbia, MD
    I had similar problems. Take a look at my postings over the last month or so. The main problem with me seems to have been low signal strength combined with bad cable cards. Since I've had my home re-cabled (new cable run to my house plus new cable run into my home), and then had both CC's replaced, my S3 works most of the time. About once every week or three I loose all but the OTA channels on CC#2 - a cold boot with power off for several minutes fixes this for at least a week or so.

    I'm starting to wonder if I need to ask Tivo to send me a new S3, but hate to have to go through entering all my wishlist, season pass, etc. info.
     
  2. Corran Horn

    Corran Horn New Member

    144
    0
    Feb 12, 2002
    Wood Dale, IL
    Ok...Card in Slot 1 is fully up and running. Slot 2 is getting the most basic channels with video and sound. The 'conditional' menu shows the MISSING_PROGRAM_REKEY error that I've seen around here. I just called Comcast and told them it needed to be 'intialized' as I've seen it before, and even though I explained it from what she was saying I think she was simply populating the card with my package (or whatever) and did not do the initialization. As such, I'm still having the same problem.

    Anybody know exactly what dept to talk to so I can get somebody who knows what I need? I wish I could talk to the 'next day' guy from Friday...he knew all about CC's and the S3.
     
  3. bucklebuddy

    bucklebuddy New Member

    1
    0
    May 18, 2005
    Memphis, TN
    Hey guys. New to digital TV (fought it as long as I could) and am told by Comcast that if I use a card in the TV or a Tivo box I will not be able to access their Video on Demand feature. Anyone else verify this or is there a work around?

    Ben
     
  4. ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,419
    0
    May 24, 2002
    Baltimore
    Yup, that's correct.
     
  5. geekseeker

    geekseeker New Member

    2
    0
    May 24, 2005
    =================================================


    Thanks for this technique ...it works for me although there is a little delay in resyncing at times ...still it beats resetting and rebooting. :)
     
  6. AaRdVarK3

    AaRdVarK3 New Member

    85
    0
    Aug 12, 2003
    I've posted my experience with Comcast (who just recently took over Adelphia) over here:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=340628

    Does anyone know where I can go from here. I'm pretty frustrated with the current state of things. I called TiVo, and they said I just need to keep pursuing it with Comcast. The biggest frustration for me is that Comcast doesn't seem to escalate the problem to somebody who could actually debug it. Instead, I just keep getting their first round of representatives or their supervisors.
     
  7. Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    Sounds like line noise to me. If you're barely getting EMMs/ECMs, it sounds like the FDC (Forward Data Carrier) signal isn't getting through. Request a senior tech come out to your house and check the signal all the way out to the pedistal. I'm no expert, so don't take my opinion as gospel.
     
  8. AaRdVarK3

    AaRdVarK3 New Member

    85
    0
    Aug 12, 2003
    The problem is that their own cable box works like a champ. All signal strength indicators indicate a full strength signal. I'll keep that in mind if I can get someone with technical expertise on the phone.
     
  9. rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    I've gotten no love from Comcast.

    Five calls, promises that a supervisor will call me, and nothing. Emails promising to escalate to "Marketing" without any time frames or further contact info to follow up.

    Well, I've filed with both the FCC and the local franchise office. I've also sent off six typed and hand-signed letters to the corporate heads, copying the FCC and their general counsel.

    Let's see what happens next. I'll probably transfer my lifetime from the Series 1 to the Series 3 (still in its box, seal not broken). If Comcast comes through, I'll be able to use it until I transfer to FIOS. If comcast fails me, as I suspect they will, well, Lifetime Series 3's are going for over $1200 on eBay.

    I doubt Comcast will ever get their act together.
     
  10. Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    It can work, I'm proof of that. You just have to find a knowledgeable NOC engineer and call them twice a week until they're sick of hearing from you (but not so sick that they avoid your calls). Ask to have your ticket escalated to the NOC. When you find someone good, make sure you get their direct phone number. It took me 5.5 weeks to finally get my problem solved. Very frustrating indeed. If they just can't seem to get it done on their own, you should eventually ask that they escalate this to S.A. or Motorola.
     
  11. Corran Horn

    Corran Horn New Member

    144
    0
    Feb 12, 2002
    Wood Dale, IL
    Well, I'm up and running. My CSR from Friday (who activated Card 1 and scheduled the tech to replace Card 2) followed up with me tonight. He initialized Card 2 and activated it, and SUCCESS! I'm up and running on both cards, HD and everything!

    He was great throughout, very knowledgeable, and knew exactly how to solve my problem. There is hope out there!
     
  12. HORUS

    HORUS New Member

    36
    0
    Jan 14, 2007
    NJ
    I share your frustrations in Monmouth County, NJ. As of last week I just got my cards installed and as of Friday they have stopped malfunctioning. I hope this gives you some hope. I called every day for two weeks before I got someone to schedule an appointment for me. Seems like you just have to find someone who is willing to make the appointment for you. They have the cards but they have a lot of problems getting them to work properly. It took me two days of tech support after the cards were installed to get them to stop giving me cp authorization errors. If you scan this thread you'll also notice that someone in Long Branch, NJ recently got his card. So between the two of us we are proof positive that the cards are out there. Keep trying, you'll finally get someone to see the light of day or forget that they are supposed to tell you that they are out of stock when they are not. Good Luck! By the way I think when I made my appointment I called the local # found on my bill. I got nowhere calling the 800# and I think someone recommended the 800# to me at first.
     
  13. rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    Just spoke with a supervisor "Rosie" in Louisiana. (called my local office, but got routed out due to call volume)

    For the first time, I was given the option to get on a waiting list. Every time I asked to get on a list, I was told there was none.

    But, she could not get me off the phone fast enough. She didn't want to talk to me about it and simply kept saying that my area "Has an Alert on the account that there are no CableCards."

    Again, no answer when I asked why don't they just transfer overstock from one office to another, or to how installs were scheduled in the area when an Alert is on.

    Of course my name being on a waiting list, I asked what number and how long, and there was no answer there, either.
     
  14. HORUS

    HORUS New Member

    36
    0
    Jan 14, 2007
    NJ
    Read your quote again. Since when does a company refer to a geographic area of theirs as an account? If you ask me I'd say one of their customer service reps. noted your account. I'd put money on it that they don't refer to counties of New Jersey or areas of theirs as an account. I had two or three CSR put me on a wait list, what a bunch of bs, I wouldn't hold your breath waiting for them to call you back. I speculate that with all the incopetence trying to get these to program that they don't want to waste time in the field for their technicians to trouble shoot these devices. It's a shame that TIVO is in a working relationship with this company because they'll never put the screws to them because they want their DVR business.(Hopefully I'm wrong on this point) Good luck getting this resolved. FCC really needs to step up to the plate in this area, hopefully they've got some people there that have a spine. Good luck!
     
  15. rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    Looks like they're going to schedule me now. I am guessing they have a very long file for me, because I didn't mention on this call I needed it for a TiVo, but the supervisor said immediately that they need to bring 6 cards because not all are compatable with TiVo.

    I wasn't going to argue.

    She also made it clear the cost would be $6 PER CARD, plus the $16 install fee.

    Again, I figure not worth arguing right now to get it scheduled. I will call back after its all installed and talk to the billing people to get it straight.

    Let's see if she comes back off hold.

    Funny - the first person said "We have no cards." She hemmed and hawed about passing me to a supervisor, saying "She's going to tell you the same thing." But after 10 minutes, the supervisor immediately came on saying she can schedule me.

    I don't know what's going on in that office, but we'll see if I get any love. I think they're leaving me on hold to see if I'll give up waiting to shedule a date.
     
  16. rich_t

    rich_t New Member

    4
    0
    Feb 15, 2007
    To good to be true?

    After reading all the horror stories in this thread, I decided to take the plunge and attempt to schedule cable card installation. As I am located in Camden county NJ, it was with some misgivings that I called Comcast on my local number. After about 10 minutes on hold I was answered by a CSR in accented English. After some discourse about the type of TV, she stated she did not know about any “TIVO”, only TV. At this point I requested she find me someone who did. Without further conversation, I was placed back on hold. After another 10 minute wait, I was connected to another CSR who spoke English more clearly. It took her about one half an hour to place the order for the two cable cards and the tech visit. She kept apologizing for the wait, but stated that she wanted to get the order entered correctly. I was pleasant and patient throughout the transaction. She finally got me scheduled for tech visit this Sunday. At this point I asked how much this was going to cost me. Her reply was “there is no charge for the two cable cards”. I said, oh just the tech visit charge then. Her reply was a shocker. She said that since I had been so patient with her, she was waiving the service visit charges. I have my doubts that this will all turn out as promised, but I can hope. I will post a follow up after Sunday.
     
  17. peter.h.cho

    peter.h.cho New Member

    1
    0
    Nov 13, 2006
    I live in Bucks County, PA Comcast, Central bucks. I requested two cable cards for the S3 and they have dispatch a tech to install. They sure are confused when you try to order it. First guy showed up with no cable card, dispatched for digital trouble shooting. I went down to the local office to pick up the card, and you can't pick it up. Tried to order it there and they didn't have the proper billing codes to schedule it and suggested I call the 800 number to schedule. They came and installed the cards. The cards are not decoding all hd channels, particularly the premium channels. The tech thinks its the cards, and rescheduled another visit. I then called the 800 number to reauthorize the cards, but the same problem. any one have the same issues?

    Peter
     
  18. Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    It is a very common problem. First, see if you get EMMs when they hit the card and ECMs when you sitting on an encrypted channel. If those are coming in fine, then check for "CP Auth Received". If you're not getting that, tell them to have a look at your rate codes. Make sure the CableCARDs are authorized for your digital and premiums. Make sure the box IS NOT enabled for PPV/VOD. Have them rehit the cards. Have them remove and readd your cards to your account to force an initialization hit (also called a superhit). If you go through all of that with a knowledgeable CSR and it still doesn't work, ask to have it escalated to one of the head end engineers.

    Good luck. It could turn into a long battle. It took me almost 6 weeks to get it straightened out. See some of my previous posts in this thread.
     
  19. sharding

    sharding New Member

    250
    0
    Feb 11, 2001
    Seattle/East...
    I got a phone message from Comcast today, saying that they need me to call in so they can "update ID numbers found on my cable card" to "ensure continued access."

    Have any of you received this message? If so, do you know exactly what they're doing and what information they need? Is it all stuff I can get from the menus, or do I need to physically pull the cards out? This setup has been working great, so I'm paranoid about changing anything...
     
  20. Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    Comcast never paired your cards, and now they're scrambling to get every card paired. They hired a 3rd party call center to get everyone's CableCARD# and HostIDs in order to bind the cards to your S3. Its legit, just go with it.
     

Share This Page