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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. natureboy

    natureboy New Member

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    Feb 10, 2007

    Thanks for your help. Will give that a try.
     
  2. funshop

    funshop New Member

    9
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    Oct 28, 2006
    I have had this problem on and off since I got the first S3. Even when the cards were checked and put in the Comcast head end, no permanent solution. I have gone through two S3s and now have found a temporary solution.

    Go to the settings area and select Channels. Then, test the signal strength of the cable channels. Select yes to stop live recording. Then, select the channel you could not see. It will come up with no problem. Then, select Live TV.
     
  3. Corran Horn

    Corran Horn New Member

    144
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    Feb 12, 2002
    Wood Dale, IL
    After my issues of yesterday I called Comcast last night. Their 'same day' service called me back around 7pm and I got somebody who was VERY knowledgeable about the Series3. We moved the card in slot 2 to slot 1 and got it working. Tech was supposed to come out this morning with another card, but he must have missed that notation in the work order. He'll be coming back in a few hours and hopefully everything will work out.

    here's a question...once I get these both up and running, I want to upgrade my cable package. How will that be handled? Will it futz up my cards somehow, or be seamless? (like DirecTV)
     
  4. cherrytree

    cherrytree New Member

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    Feb 10, 2007
    I live in Boston and just ordered Comcast's triple play today. Along with the two CableCards to be installed in my S3, I am getting a digital cable box for VOD. The CSR stated that to receive VOD in HD, I need only the digital cable box and not the HD cable box.

    Intuitively, I would think that to receive VOD in HD, I would need an HD cable box. Is the CSR correct in stating that the regular digital cable box, along with the two CC's, would suffice?

    Separately, the CSR stated that Comcast of Boston would be offering Tivo-enabled DVRs beginning in March 2007. I certainly don't know if this is correct. When I visited the TiVo booth at CES this year, I believe they said that it would be offered beginning in May.

    However, Boston is a market where Comcast typically trials services first, Comcast Mobile Access being an example. Perhaps the CSR is correct with the March date.
     
  5. Mike Farrington

    Mike Farrington Active Member

    3,778
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    Nov 16, 2000
    If you want HD PPV/VOD, you will need the HD set top box. The good news is that they usually loan those out for free when you are using CableCARDs. As for the Comcast/TiVo, even May seems a little optimistic.
     
  6. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Not here. I'm near Boston and for a digital only box, it costs us $5/mo plus an A/O fee of $3.51/Mo. The HD box is $10/mo plus the A/O fee. And for $15 plus the A/O fee, you get the HD DVR. Once I got my bill, I returned the HD box and got a $13.51/mo credit.

    You know that Comcast is not consistant with their pricing, If they are giving out free boxes, they are making it up in A/O fees or some other crap. :thumbsdown: But, that pricing is consistent in "this" area as I have the billing insert for two towns about 20 miles apart.
     
  7. Mike Farrington

    Mike Farrington Active Member

    3,778
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    Nov 16, 2000
    Generally speaking, they don't want to lose PPV revenue and will provide one STB for free (to be used on the same TV as the CableCARDs). Of course, pricing varies wildly from location to location. However, this freely provided STB is mentioned in the FAQs on the Comcast website.
     
  8. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Makes sense to me. I'd take it for free. I like VOD and PPV.
     
  9. btwyx

    btwyx Substantive Member

    11,331
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    Jan 16, 2003
    Mountain...
    They'll give me the STB for free, but then charge a $6-95 additional outlet fee. They may want PPV revenue, but they're too stupid to make it easy for the customer.
     
  10. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    There you go. That's what I'm talking about! They get you one way or another. Nothing is really free.
     
  11. Mike Farrington

    Mike Farrington Active Member

    3,778
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    Nov 16, 2000
    I'm not 100% certain, but I think the A/O fee only applies when your package is replicated to another STB. Have them take the digitals and premiums off the STB and maybe you can avoid the A/O fee.
     
  12. btwyx

    btwyx Substantive Member

    11,331
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    Jan 16, 2003
    Mountain...
    I decided to do without the STB at that point. Its their loss I can't order PPV.
     
  13. cherrytree

    cherrytree New Member

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    Feb 10, 2007
    Thanks for the reply Mike. Can you guide to me the Comcast FAQ that mentions the freely provided STB. I couldn't find it anywhere among the FAQs on Comcast's site.

    I also appreciate the suggestion of having Comcast remove all the non-VOD/PPV channels from the STB to avoid an A/O charge. It would be quite a victory if I can avoid paying a cent more for an STB.
     
  14. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,978
    32
    Dec 3, 2000
    Long...
    http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2540

    I'm not sure it's a current FAQ; I can't find a way to get to it except directly by that URL, so it could be a leftover one that only exists in the database these things are pulled from and isn't meant to be seen anymore. It might possibly be market-specific, too.
     
  15. jmr50

    jmr50 New Member

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    Dec 27, 2003
    I'm trying to play the same CSR roulette right now in Loudoun. The installer left the "Washington Area Network Operations" number scribbled on my pink copy of the install order, and I've quietly pondered calling that, but fear they won't talk to end-users. I'm stuck with 2 unpaired cards because he forgot to remove the trap before calling them in, then ran off as soon as he saw analog cable guide. Lovely, eh? Thoughts?
     
  16. KevinG

    KevinG Member

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    Sep 3, 2003
    Mt. Laurel, NJ.
    Well, I guess my celebrating was a bit premature.

    Sure, my dual cards continue to work just fine, but I just checked the status of my bill for the current month. Recall I was quoted around $10 for the 2 cable cards (with no real justification for how that $10 was broken down) Either way, that was acceptable...

    We are on the "triple play" for $99/month, and there's some additional for the HD DVR which brings us to $120.98. Here's what my account looks like now:

    Balance at Start of Last Billing Period $120.98
    Payments cr $120.98
    Comcast Package Services $204.87
    Digital Voice Addl. Charges $1.47
    Taxes, Surcharges & Fees $4.61
    Total Currently Due:* $210.95

    $204.87?! WTF?

    I'm absolutely certain that when they try to fix this my cards will stop working...Monday is going to be fun. :-(

    -Kevin
     
  17. lachacg

    lachacg Go Giants!

    307
    1
    Jan 11, 2003
    NJ
    Here up in north NJ, Comcast charges me $10 for the cable cards ($5 each) using an HDTV Fee. The cards themselves are "free", but they won't get rid of this fee. FIOS can't get here soon enough.

    Although, I'll give them credit where credit is due. They came Christmas Eve day, before my Giants game started, to install the two cablecards in the S3. Flawless installation in about an hour. The tech definitely had done it before.
     
  18. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    You can get a complete breakdown by going to "RECENT ACTIVITY", or if the bill has already been produced, "VIEW MY BILL>VIEW PAPER STATEMENT". Remember also they bill in advance, so you might have two months on there. A partial current month and the whole next month. That's why, whenever I have ANYTHING done to add charges (like installing the cableCARDs), I pay on-line immediately so I don't get a double whammy the next month.
     
  19. hantman

    hantman New Member

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    Feb 3, 2007
    After months of fear and trepidation, I finally made the leap and wanted to let everyone know that it CAN be easy (so far). Comcast came out yesterday (I demanded a Comcast tech and had to mention two cards a few times before they got it). The tech called til he got the right person, stuck the two cards in basically at once, got the hits sent, ignored the 161-4 errors, waited a few minutes and voila! In and out in 30 minutes, all channels working. I cleared the TiVo and did the guided set up before he arrived, then just went to the cable card screen. After it was all done, ran guided setup again and all is well.

    I fear I will be overcharged and that it won't work forever, but as of now it was the easiest visit from Comcast ever. Just wanted to give everyone hope!
     
  20. cherrytree

    cherrytree New Member

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    Feb 10, 2007
    Thanks for the link Doug.

    On the issue of whether an HD STB is necessary to watch VOD, the following note in the Comcast CableCard FAQs seems to indicate that an HD STB is not necessary, and that a regular digital STB will suffice:

    "**Note: ON DEMAND HDTV services require the use of a Comcast digital cable set-top box"

    This matters to me because it would be the difference between being charged $3.79/month vs. $8.79/month for an STB. Of course, I'm still hoping I won't be charged anything.

    Lachacg, the $5/CC HDTV fee is truly disgusting. That HDTV fee doesn't even exist in the Boston market. I believe the theory is that, when individually rented, an HD STB should cost $5 more per month than a regular STB ($8.79 vs. $3.79). That somehow a $5 HD set-top box premium is being applied to a CableCard is ridiculous.
     

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