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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. cjett

    cjett New Member

    34
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    Jan 9, 2003
    Mine as well pl1... Mine is exactly the same.

    They stick new rate plans in your bills whenever they update them - so, keep an eye out for them.

    Also, as others have mentioned, and what I did... let them setup the account with cable cards and the install however they want to get it done... don't distract the schedulers with "what you should be charged". Get everything working, wait for your first bill, then hammering them on the pricing.

    cjett
     
  2. Mike Farrington

    Mike Farrington Active Member

    3,778
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    Nov 16, 2000
    I spent an hour on the phone with TiVo trying to get to someone who knew whether or not "035" was a valid manufacturer code for the HostID. It turns out the "035" is valid.

    I guess that there are different manufacturing codes depending on which one of TiVo's outsourcers manufactured the device.

    -Mike
     
  3. bbock727

    bbock727 New Member

    70
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    Feb 28, 2004
    Longbranch NJ
    Anyone have any luck w/ pricing in the past few days? I spoke to an executive assistant who was very nice, she escalated my problem and I was supposed to get a call back, thats the last i heard from Comcast.
     
  4. edubbrulez

    edubbrulez Member

    431
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    Mar 4, 2004
    SE, PA
    The tech came this morning around 7:20 am to work on the CableCard slot 2 problem.

    Turns out the previous tech supplied the wrong CableCard(tm) number for the CableCard in slot 2. He added an extra number. The tech was not surprised by this (nor was I - its a lot of numbers to get right). Once the tech and the person at the headend figured this out, the correction was made, and another hit was sent. Took them less than 10 minutes to fix. All is well now.

    One thing that was interesting though was that the tech checked the signal strength on my line in many places (outside the house, at the wall in the living room and in the basement at the Internet connection). He spent most of the time doing this (50 minutes). Guess I can't fault him for being through. Connectors are the root of all evil...

    Erik
     
  5. Feb 1, 2007 #2085 of 9367
    peterod33

    peterod33 New Member

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    Feb 1, 2007
    I have my TivoS3 with 2 cable cards in DC with Comcast - guided setup went fine, I added the cable cards okay, called Comcast and they sent the signal to activate the cards.

    Now I can flip channels okay, but nearly all of them are blank - just a black screen.

    For reasons I cannot imagine, CNN/36 works fine. I also get CNBC - but without sound! The Bloomberg channel in the hundreds works fine and all the channels between, say, 200 & 215 work great - including several HD channels. But NGC, Discovery, TNT etc - which are just above 215 - do not work.

    Is this odd? They're sending a tech on Saturday but I have low expectations for that experience. Any info is most appreciated!!!

    -peter
     
  6. Feb 1, 2007 #2086 of 9367
    azitnay

    azitnay New Member

    2,977
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    Jan 20, 2003
    Washington,...
    I'm having a somewhat similar experience with one of my two CableCARDs... CableCARD 1 gets all the channels I would expect it to get, but CableCARD 2 only gets a handful. I didn't think to test the sub-100 channels (I might have tested several of them and found them to be working), but I do know that it only gets one of the 100 tier of channels, and your 200 tier experience sounds like it mirrors mine (below 215, which is mostly HD locals, work, most of the rest don't). The 300 tier (HBO, Showtime, etc.) also doesn't work.

    I tried to resolve it over the phone last night, but no dice... So now I have to wait for my Sunday morning service call. I'm hoping it's just a case of a faulty CableCARD, and replacement will do the trick.

    Have you verified that your problem affects both CableCARDs, and not just one of them? The easiest way to do that is to use the "Test Channels" option on the CableCARD menu for each CableCARD separately.

    BTW, your post seems to imply that you were able to pick up the CableCARDs and install them yourself... Is that true? I was under the impression that Comcast of DC wouldn't let you do that.

    Drew

    P.S. Be sure to post on how your Saturday service call experience goes. If nothing else, it'll either give me hope or dash it :).
     
  7. Feb 1, 2007 #2087 of 9367
    peterod33

    peterod33 New Member

    3
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    Feb 1, 2007
    it's definitely both cards - i think i get exactly the same results :(

    I did go pick them up from the 900 michigan ave se office - i had phoned them and argued a bit, as i was getting different answers, but they let me pick them up no problem.

    we'll see how saturday goes :(
     
  8. Feb 1, 2007 #2088 of 9367
    dconner

    dconner New Member

    106
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    Mar 13, 2004
    Northern...
    This sounds like the standard "Magic of Washington-Area Comcast" scenario that I've been experiencing. Sounds exactly like my setup, where I get all the unencrypted analog channels (i.e., 1-100ish, except for HBO), and all the unencrypted digital channels (200-220, corresponding to the "over the air" stations and their associated digital-only channels.)

    You probably have "Waiting for CP Auth" on the cablecard status screens. I've gotten the same result on each of my 5 service visits.

    Hey, it sounds like you made this first attempt yourself - did they give you the cards without requiring a service visit? That'd be new.

    BTW, for the second time in a row, and 5th visit overall, Comcast again lied to me about sending out a trained Comcast employee, and sent yet another clueless contractor (this one probably the most clueless of the bunch.)

    I don't think the installers are really the issue, though, for whatever that's worth. When I called Comcast after the latest disaster, I think I actually got through to some halfway intelligent people, and they seem to realize that there's a configuration problem of some sort. (Early on, their assumption seemed to be that every single one of the dozen CableCards that have passed through my TiVo must be defective - an implausible deduction, I think.)

    This appears to be something of a step in the right direction, though they don't yet seem to perceive the problem as a systematic one with TiVo Series 3s. They're looking at it as "why isn't this working for this individual, when it works for everyone else?" issue. I asked if any of the other people with working CableCards had TiVos, and he said yes, but I doubt that's accurate.

    I'm hoping the problem *might* finally trickle up to a Comcast engineer who sees it as an engineering problem and fixes whatever it is.

    Edit: Hmm, Azitnay actually is getting *some* encrypted channels on one CableCard, which seems to be highly unusual for our area. I wonder if maybe there really *is* a huge run of hundreds or thousands of SA CableCards that are defective and/or improperly configured for Comcast's system?

    Does anyone know how many "head ends" there are for Comcast in the region? Is there just one for the whole area, or would they have, like, a dozen scattered around the various communities?
     
  9. Feb 1, 2007 #2089 of 9367
    David_SG

    David_SG New Member

    14
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    Jan 4, 2007
    McLean, VA
    I'm a Comcast subscriber in Arlington, VA. First install - cable card in slot 1 went fine - got all channels, including high def and HBO. Cable card in slot 2 was slightly problematic - didn't get a lot of the digital channels, including my HBO.

    So I called and asked if they could reconfigure my second cable card remotely - they said no, and sent over another technician. Of course, all those guys did was call the tech office and somebody configured it remotely and everything worked fine - they said it was an issue of not having the correct codes.

    So for one month, had flawless service - got all channels on both cards, including HD channels. Then over the past month, I've started having pixelization problems on the network HD channels - Fox, ABC, CBS, etc. The upper HD channels typically work fine, including ESPN, Discovery, TNT, and HBO, although lately I've seen some pixelization issues on HBO HD, as well as some of the standard digital channels. I called Tivo about this - they said it was probably a cable card issue. So I've got another visit from Comcast scheduled for tomorrow.

    Incidentally, my pixelation problems started when I moved the Tivo from a semi-open shelf to an enclosed cabinet. I asked the Tivo technician if a lack of ventilation could be causing my problems, but he seemed quite adamant that if that was the problem, I would be experiencing it on all channels - not just a few HD channels. I will likely drill a hole in the back of my entertainment center anyway to get some more air back there.

    Anyway, will keep everyone posted.
     
  10. Feb 1, 2007 #2090 of 9367
    dconner

    dconner New Member

    106
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    Mar 13, 2004
    Northern...
    Success!!!!

    I finally got in touch with a good tech in the Comcast office who called me tonight, and asked for the CableCard ID numbers and Host ID numbers. I gave him the numbers, he entered them, and suddenly I'm getting everything I'm supposed to, on both cards!

    Neither he nor I is exactly sure why this didn't happen before, but it seems like it might mainly be neither the contractors nor the CSRs understanding that those numbers have to be input manually.

    Dunno, but I'm just glad it's finally working!
     
  11. Feb 1, 2007 #2091 of 9367
    Heinrich

    Heinrich New Member

    96
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    Feb 28, 2002
    My experience was insane and documented here there and yonder.

    Cablecard 1 - worked great

    Cablecard 2 - never worked except analog

    HOWEVER even when Cablecard 1 worked, when "activated" analog channels looked from that point on like someone vomited on my TV screen.

    Got a new Tivo series 3 manufacture date 01/15/07, plugged in both cablecards they both look great including analog channels except the CP Config screen says "WAITING CP AUTHORIZATION" and the Cablecard ID screen says "to activate call 804...xxx" I'm worried that when they are 'hit' the anlog channels will look like crap
     
  12. Feb 1, 2007 #2092 of 9367
    Mike Farrington

    Mike Farrington Active Member

    3,778
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    Nov 16, 2000
    Damn. I was keeping an eye on your story, hoping your success might lead to my success. I know that my problem getting CP Auth isn't that they are not entering these numbers into their system. Is there anything else you can think of that they might have done?
     
  13. Feb 1, 2007 #2093 of 9367
    Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    Appeal: According to Comcast, there is another person in Carroll County Maryland with an S3 who is having the same issues as me. If you're reading this, can you make yourself known here. Maybe we can pool our knowledge, or at the very least point to each other's problems whenever a TiVo engineer pulls the classic "there must be something wrong with your TiVo".
     
  14. Feb 1, 2007 #2094 of 9367
    dconner

    dconner New Member

    106
    0
    Mar 13, 2004
    Northern...
    Looking back at your posts, maybe your Comcast guy just didn't really understand the inputs or what has to be done with them? There are two numbers (per cablecard), too, not just the Host ID. The other just has "CableCard(tm)" before the number, which is the same number of digits. Mine both begin with "0-010".

    For whatever it's worth, I noticed that both pairs of numbers only differed in the last 3 digits for my cards.
     
  15. Feb 1, 2007 #2095 of 9367
    Corran Horn

    Corran Horn New Member

    144
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    Feb 12, 2002
    Wood Dale, IL
    Went to the local office to pick up CC's. Even though they said they did when I called earlier in the week, today they said they don't issue cards. Tech is coming next Friday. (though they did offer tomorrow, I can't make it)
     
  16. Feb 1, 2007 #2096 of 9367
    Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    Yes, the HostID hardly differs between slot1 and slot2. Trust me, they had the numbers. I sat with the guys through 2 contractor visits and 3 lead techs. I also spent countless hours on the phone over the past month with CSRs and NOC engineers. I've heard and read of the HostIDs so many times that I've just about memorized them.

    Did they mention anything about changing your rate codes? Did they have you verify anything odd, like perhaps the MAC address?
     
  17. Feb 1, 2007 #2097 of 9367
    dconner

    dconner New Member

    106
    0
    Mar 13, 2004
    Northern...
    Ah, OK, I didn't understand how thoroughly you'd been through all that. No, it was all remarkably straightforward once I was actually talking to a real technician. The call probably took a total of 5 minutes, and he didn't ask for anything other than the four Host ID and (serial? What is the "first" number, exactly?) numbers.
     
  18. Feb 2, 2007 #2098 of 9367
    David_SG

    David_SG New Member

    14
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    Jan 4, 2007
    McLean, VA
    Update on my pixelization issue if anyone is interested. Comcast technician came over today. Of course, all my channels were operating flawlessly at the time, so he said he really couldn't do anything unless he saw the pixelization in person. But he did measure my signal, and said it was considerably stronger than it should be, and that might be causing my issues. So he was going to check with his boss to see if they could adjust it. He also said he could come back and swap out all the coax in my apartment - figure it couldn't hurt. And he's going to install a cable card directly in my TV as well so at least I will be able to tell if it is a general signal problem into my apartment or if it is a cable card / tivo problem.
     
  19. Feb 3, 2007 #2099 of 9367
    peterod33

    peterod33 New Member

    3
    0
    Feb 1, 2007
    I live in Washington, DC - after having no luck on the phone with the office, a terrific "in house" (Comcast employee, not a contractor) named Garry came out today. :up:

    He got the right lady on the phone - Miss Debra - she's the only one, I'm told, who knows how to do cable cards. She sent the right series of hits and activations and everything works perfectly now!

    I don't get UniversalHD for some reason, but that's okay - everything on there sucks anyways ;)

    If you live in DC - not the DC area, but the former "District Cablevision" Comcast DC - make sure you get Debra!

    -peter
     
  20. Feb 3, 2007 #2100 of 9367
    rcr2

    rcr2 It's you, not me.

    104
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    Feb 3, 2007
    Monmouth...
    I've also called today and Comcast is saying they have no cards and have no idea when they will have them.

    They said that they had a problem with them being too hard to update and are looking for a new manufacturer, so they won't give you a cable card even if they had one.

    Being that I just bought the Series 3, after calling Comcast last week to be sure they would provide me with two cablecards, I'm going to end up just sending the thing back, I fear.
     

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