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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. KevinG

    KevinG Member

    303
    0
    Sep 3, 2003
    Mt. Laurel, NJ.
    Sure, any names you might remember could be helpful...I'm getting the same tech again, but the cards might be good this time.

    My installation fee was waived, but no one is able to tell me what my bill will look like with any certainty...
     
  2. Octagon

    Octagon New Member

    6
    0
    Sep 24, 2003
    Yes, I sent you the tech's name in a private message. Good luck to you and I hope they get you up and running today.
     
  3. jeffsinsfo

    jeffsinsfo Member

    131
    0
    Oct 15, 2005
    San Francisco
    Though it sounds like your area had other problems (system changes leading to firmware update loops), this part of your post confirms my experience: It isn't so much the field techs that are the key to getting the cable cards working properly; it's getting someone in the office who understands how to enter the cable card data properly so the appropriate channels get authorized. It's just silly that Comcast seems unable to train more of their in-office employees how to do this properly. It shouldn't take multiple visits to a customer's home to get something working properly, particularly when the problem has nothing to do with the installation at the home but rather improper coding at Comcast's office.

     
  4. KevinG

    KevinG Member

    303
    0
    Sep 3, 2003
    Mt. Laurel, NJ.
    Thanks, responded...But, for public knowledge, did the new cards ever try to do a firmware update? I'm told the tech has 6 cards with him for tonight...It would be nice to quickly eliminate the ones that try to update their firmware if that is avoidable.

    Thanks again.
     
  5. djnewlin

    djnewlin New Member

    46
    0
    Apr 4, 2004
    Chicago suburb
    Just got my Comcast bill today, for the month of January. I was especially interested, since this was to be the month that the new CableCard rates went into effect.

    I have three TiVo Series 3 boxes, each with 2 CableCards. Here is what my bill has:

    2/5 - 3/4 T3a/owdig $7.49
    2/5 - 3/4 T3a/owdig $7.49
    2/5 - 3/4 T3ddvrcards $1.50

    So here is my read on this:

    My first TiVo Series 3 ("T3") outlet is free, since I subscribe to Digital as part of my Package. And the first CableCard is free. So that leaves $1.50 ("T3ddvrcards $1.50").

    My second "T3" is charged the $5.99 "Digital Additional Outlet Service" plus $1.50 for the second CC (assumes the first CC per outlet is free) = $7.49 ("T3a/owdig $7.49").

    My third TiVo Series 3 ("T3") is the same as the second "T3" = $7.49.

    Comments?

    Doug
     
  6. Octagon

    Octagon New Member

    6
    0
    Sep 24, 2003
    Good point. Neither the new card or my old #1 card needed firmware updates. We did reinstall my old #2 card again as a test and it did attempt to do a firmware update. We ejected it right away because I know that card will loop forever. The tech did say that before the recent problems, the firmware updates did work and took about 18 minutes (but they have not worked for the past six weeks).

    All that being said, my #2 card could have been bad and if they fixed things at the office firmware updates may work now. Hopefully you wont need to find out.
     
  7. HORUS

    HORUS New Member

    36
    0
    Jan 14, 2007
    NJ
    I just got off the phone with Comcast and they are still telling me that they have no cable cards in stock and don't know exactly when to expect them. The CSR was told to tell me to call back in a week and a half to check on their status. FYI, I'm in Monmouth County-NJ
     
  8. bbock727

    bbock727 New Member

    70
    0
    Feb 28, 2004
    Longbranch NJ
    Im in Monmouth County, NJ also Horus. I just scheduled mine about 2 days ago. I would try scheduling it through 1800Comcast. By chance do you have their price quotes?
     
  9. HORUS

    HORUS New Member

    36
    0
    Jan 14, 2007
    NJ
    I havn't gotten as far as pricing yet. I figure I'd hammer that out with them after I got my cards, which I can't seem to be able to get my hands on. I've been calling 800-266-2278 at least 1/2 dozen times and I get the no cc's in stock almost as if it's on their script. If you have another # for me to try I'd welcome it.
     
  10. Hubbins

    Hubbins New Member

    4
    0
    Jan 30, 2007
    Another poor experience from Comcast Chicago. Three visits, 11 cablecards, and no success. They keep claiming that the Host ID is invalid and cannot be entered into their system. My understanding is the host id is fixed and associated with each tuner in the S3. It would be like saying your network card MAC address is invalid. How can it be invalid? It is what it is? They claimed it must be a "bad batch of cablecards". I asked them what I should do at this point and they suggested calling back in a few months and maybe they'd have some more cablecards.... There were about seven people at comcast involved in total. Nobody knew what these things were or what the numbers meant. After about 10 minutes of googling I knew more than they did and was explaning the terms to the tech. They kept claiming the host id was provisioned by Motorola and they messed up by putting the same host id on all the cablecards. WTF....

    So, the S3's headed back to the store. I can't get past the comcast barrier.

    I got a chance to play with it on the local unscrambled channels and it's a great machine. However, the barrier to entry is just going to be way to high for most people and I wish Tivo the best of luck, but I think there are too many forces (the cable companies) that are going to get in their way.
     
  11. Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    I was talking to an Comcast Engineer who had handled S3 CableCARD issues in the past. He was surprised that my HostIDs started with "0-350" instead of something like "0-160". He claimed that devices are authorized in their system by the range of the HostID (and make/model don't really matter). He never did solve my problem though. If they give you any grief about your HostID being invalid (not within a recognized and approved range), then have them call TiVo to verify the range.

    Does anybody know what the different ranges of S3's HostID's are?
     
  12. Corran Horn

    Corran Horn New Member

    144
    0
    Feb 12, 2002
    Wood Dale, IL
    yuck, Hubbins. What part of Chicago? I'm in Wood Dale and I hope I have a better experience.
     
  13. Brainiac 5

    Brainiac 5 New Member

    451
    0
    Aug 24, 2003
    Columbia,...
    I wonder if, confused fellows that they are, they were trying to put the host ID in as the CableCARD serial number or some such thing...
     
  14. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    From http://broadband.motorola.com/catalog/product_documents/CableCARDpaper_sept03.pdf

    Host ID = EEE-FFF-GGG-HHH-c
    - EEE = This is the manufacturer ID
    - FFF-GGG-HHH = A unique value assigned to a Host device
    - c = the Luhn digit, which is a checksum defined by the OpenCable Copy protection
    specification
     
  15. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    My host IDs are 016-. According to Doug below, its the first 3 digits which give the manufacturer. I'd expect all TiVos to have the same manufacturer ID, so it doesn't sound right if yours say 035.

    It might even really be invalid if they have a list of valid IDs.
     
  16. Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    Huh... Well then. This could explain a lot of my problems. I guess I should give TiVo a call. Does anybody know who 035 belongs to?
     
  17. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    My Host ID is 0-350-XXX-XXX-XXX.

    Slightly different format over what the Motorola book shows.

    (Scientific Atlanta CableCARDs are in mine)
     
  18. edubbrulez

    edubbrulez Member

    431
    0
    Mar 4, 2004
    SE, PA
    Boy seems like Comcast really doesn't want to come out to my house tomorrow AM to troubleshoot the problem. I have received three calls (one automated, the other two were the SAME person) confirming my appointment. Anyone have any idea on my CableCard Slot 2 problem?
     
  19. Hubbins

    Hubbins New Member

    4
    0
    Jan 30, 2007
    I'm in the city, near NW side.
     
  20. KevinG

    KevinG Member

    303
    0
    Sep 3, 2003
    Mt. Laurel, NJ.
    No luck. Tech just left. Had 6 cards, none worked. The central office said that it was a rates problem, but one that they were unable to fix, and it had to be handled by customer service. They knew this earlier in the day but didn't bother to cancel this appointment, nor stop me from taking off a half day from work. They said a rep would call me tonight after 5 to explain the situation, and to follow up. I'm not holding my breath.

    I'm packing up the Tivo tomorrow after work (have to watch Heroes tonight which it recorded last night OTA in HD).

    -Kevin
     

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