1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. subat0mic

    subat0mic New Member

    87
    0
    Jan 7, 2007
    Chicago,...
    -> got my bill, here's what's on it for my 2 cable cards

    $1.50 per month charge for "Tivo service" (they really have tivo listed on my bill, funny!)
    - and all the other crap for the 3 package deal with phone, internet, cable.

    no additional outlet charges, no HD charges.
    :cool: :) :p :D :cool: :cool: :cool:


    :eek: the funny thing is that I just noticed the contractor stole my old surfboard modem that I owned. probably thought we were renting it when he was upgrading us to phone service...... so now we're charged $3 a month for the new modem and don't have the old modem to sell...
     
  2. kosherbacon

    kosherbacon New Member

    78
    0
    Sep 12, 2005
    Philadelphia...
    finally got my digital cable straighened out, finally. Took 12 calls to Comcast and 4 site visits. I HIGHLY recommend calling the executive assistants. The professionalism, level of expertise, and ownership of your issues is the polar opposite of the 800-COMCAST folks. :up: :up: :up: :up: :up:

    Call them 215-665-1700
     
  3. Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    Is that number for customers nationwide?
     
  4. lkinley

    lkinley Member

    45
    0
    Mar 28, 2002
    Poulsbo, WA
    I think they are working fine, as my entire lineup is digital on the S3. This is verified by checking the channel status (QAM256) and the fact that all my recordings make no mention of a quality setting.

    I have everything I want, no complaints here. It was nice to watch the AFC and NFC championship games today TiVo-style in HD!

    -Lance
     
  5. lkinley

    lkinley Member

    45
    0
    Mar 28, 2002
    Poulsbo, WA
    I cannot find a single analog channel in my lineup... I think they are working just fine.

    -Lance
     
  6. dconner

    dconner New Member

    106
    0
    Mar 13, 2004
    Northern...
    I'm really not sure what to do anymore. After three service visits (plus waiting around fruitlessly for one Comcast no-show), there's no sign that anything anybody has done has had the slightest effect. According to Comcast's system, the SA CableCards are showing all the responses they're supposed to. According to *my* system, the CableCards are doing precisely nothing, and all encrypted channels are non-viewable.

    I have a feeling I could keep arranging service visits for the rest of my life, and every one would have exactly the same result.

    Maybe I should just keep badgering them to send an actual competent professional, and hope that happens eventually? Any tips on how to increase the chances of that happening?
     
  7. kosherbacon

    kosherbacon New Member

    78
    0
    Sep 12, 2005
    Philadelphia...
    I wrote: Call them 215-665-1700

    The number is a local Philadelphia number, but that's where Comcast is based. I think that it is a nationwide number, but I could be wrong. read back through this thread--I got the number earlier in this thread and i think that the implication was that it was nationwide.
     
  8. kosherbacon

    kosherbacon New Member

    78
    0
    Sep 12, 2005
    Philadelphia...
    PS--They are so professional and knowledgeable at that number, I'm sure that they will be able to find a local number for you if they can only serve the Philadelphia metro area.
     
  9. cluemeister

    cluemeister New Member

    32
    0
    Dec 23, 2003
    Summary: NH area. I called on Dec. 26th, and have waited 27 days for the cards.

    Today a tech showed up (the cablecard guy was sick), and installed his first cablecards. Put in two at once, and then had to back up and do one at a time.

    Had to check the line, and then call back in. Got a more knowledgeable rep, and was walked through it.

    6 hours later, I have all my channels, and two successful cablecards!
     
  10. Espo

    Espo New Member

    61
    0
    Jan 7, 2003
    Columbia,MD
    Dont get too happy yet. If they're using SA cards, chances are that 1 of them will fail within the next couple of days.
     
  11. PaulS

    PaulS Member

    674
    1
    Sep 16, 2002
    Southern NH

    Hmmm... I'm also in the southern NH area. I originally had an install for 1/9/2007, but the Adelphia/Comcast installer said that they were out of them due to some sort of "recall". I just called 800-COMCAST to reschedule an appointment, and the computer wouldn't let the CSR set an appointment, leading her to believe that they're still out of stock. So, my 3-week old S3 remains SD-only....
     
  12. jjamezz

    jjamezz self-proclaimedIdiot

    15
    0
    Jul 19, 2005
    Riverton, UT
    Mr. Dconner...

    This sounds like you have an identical problem I detailed in an earlier post... MY SOLUTION was carried out by a contract-installer that visited my home, identified that all cable cards (CC's) were functioning identically (in that they would not receive several scrambled channels - not all like you are experiencing... but keep reading, perhaps it's the same cause & solution)...

    On recognizing that the behavior was identical on all 4 CC's and that that behavior was therefore very unlikely to be caused by FOUR IDENTICAL MALFUNCTIONS as the CSR had ASS-U-MEd.... he called the head end and spoke with a person knowlegable on the types of encryption in use & the settings involved.

    Each channel can be encrypted with any number of different 'standards-based methods'... per my second hand listening in...

    The guy on the 'head-end' asked which channels were having problems & also requested if there were any specific scrambled/encrypted channels that WERE working...

    The 'head-end' guy then changed the encryption standard/settings being used to send out one of the channels that I could not receive... on doing this, that channel was almost immediately coming in clearly. He repeated this on the remaining channels & all were 'better.'


    The contract-installer/technician stated (after ending his call) that he was lucky to contact a guy 'with a clue' because that guy had worked with him in the field previously...

    ... further, he stated that the CCs are not able to decode/decrypt all the standards of scrambling / encryption that the STBs (set top boxes) can... and that the head-end tech would be making it known which standards to avoid throughout our area

    I hope this helps you out in Northern VA!!

    All the best from out West -- "UTAH CHAPTER!" (movie line anyone?)
     
  13. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Figure if you don't, very few people will. If very few people do, then authorities won't care. And I say that without even focusing on what you're actually referring to -- it wouldn't matter.
     
  14. dconner

    dconner New Member

    106
    0
    Mar 13, 2004
    Northern...
    I think this will be the tricky part for me, because the Comcast Northern Virginia head end refuses to answer the phone number given techs to call, so the "guy with a clue" is always unavailable. I think my best bet might be to raise hell and try to get a Comcast employee to visit, then hope that employee has a "back channel" to reach the hypothetical guy at the office with a clue.
     
  15. KevinG

    KevinG Member

    303
    0
    Sep 3, 2003
    Mt. Laurel, NJ.
    HELP!

    I'm in S. Jersey, trying to get a reasonable rate quote for my 2 cable cards, and I'm finding it impossible.

    1-800-Comcast was basically telling me it would be $5 for HD for each card, $7.95 for an A/O, and $4.50 for each card.

    I already have a DVR from them, so the A/O is expected.

    That would be a total of $26.95. No way.

    So, I called the "executive assistant" at headquarters. She had a regional call me back. That person was aware of the Tivo Series 3, but claimed it would be $14.75 for the first CC. And $7.95 for the 2nd CC. With a rebate of $4.20 off of each one. Total of $14.30. Still too high.

    I expect to pay for an A/O, and one CC. A total somewhere around $10. Is this possible?

    What if I only want basic service to my 2 cable cards in the tivo? Is that possible?

    Thanks for any insight.
    -Kevin
     
  16. BoyScout

    BoyScout New Member

    226
    0
    Aug 9, 2002
    Utah

    How do you know if they are SA cards? I picked my cards up from the local shop and they were saying something about "regular" cards and "TiVo" cards, they gave me the "regular" cards and said they would work just fine in the S3.

    BoyScout
     
  17. BoyScout

    BoyScout New Member

    226
    0
    Aug 9, 2002
    Utah
    I thought I would relate my experience with Comcast here. We used to have the predecessor to Comcast over 6 years ago and changed from them because of lousy customer service.

    My Comcast installer didn't even speak English let alone know how to install cable cards. BTW, he didn't even BRING the cable cards.

    Installation starts at 3:30 PM last Friday. At 9 PM I told him we were going to bed and he would have to come back manana. He asked what time and I said 9 AM. I futzed around with the internet for a couple hours and got it working at about midnite.

    9 AM comes around, no Comcast tech. 10 AM I call Comcast and ask WTF? The tech's supervisor calls at 11 AM and says he'll be right there. 1 PM he shows up. Still no cable cards, but he finishes the install in about a half hour.

    We go down to the local Comcast shop to pick up the cable cards and a forgotten receiver. The receiver installs and activates without a hitch. But the instructions I got from the Cable company to install the cable cards aren't working.

    Several calls to Comcast later and no joy. The CSR from Comcast asks me if I am sure that the cable is connected. I told him I didn't do the install personally, but the tech tested the line from point to point. I trace back the cable and sure enough, the tech must have disconnected this branch of cable. I connected it and started getting the lower channels. But no digital channels.

    A few more hours with no joy, I schedule a tech to come Sunday morning to help. I'm frustrated, so I go over everything on my own that we have done so far. I even got the instructions from the S3 out. ;-)

    We had been trying everything including one card at a time, but I slide one card in and leave it and go to bed. Another midnite bedtime. I get up to get a glass of water at about 2 AM and out of curiosty, check to see what the cable card is doing. Still no download, BUT I am getting the digital channels. So, I slide in the second card and go to bed.

    In the morning, still no indication of cable card download, but I am getting digital signals on both cards.

    So, the install only took 45 hours.........

    I am sure that it really didn't need to be so hard. A tech that had all the equipment and could understand and speak English would have helped. I'm sure the whole process could have been completed in say......4 hours???

    BTW, Comcast DID waive my installation charge.

    BoyScout
     
  18. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    SA = Scientific Atlanta

    Motorola being the other brand. It'll be pretty well labeled on the card itself as well as in some of the CableCARD diagnostic/info screens.
     
  19. KevinG

    KevinG Member

    303
    0
    Sep 3, 2003
    Mt. Laurel, NJ.

    Quoting my own post here...

    Comcast called back. She couldn't explain why, but the price now is $10.75 total/month, with free installation for all of my "trouble."

    $10.75 plus TIVO fees monthly (but paid for in advance) makes me wonder if I should just stick with the provided DVR...

    Can someone confirm that this is what I should be paying?

    Thanks.
    -Kevin
     
  20. BoyScout

    BoyScout New Member

    226
    0
    Aug 9, 2002
    Utah


    Ahhhh! I do remember Motorola on one card. I don't remember what was on the other card (they were different). Are those the only two choices?

    Is there a problem having two different brand cards (other than the SA infant mortality)?

    BoyScout
     

Share This Page