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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. cuyahoga

    cuyahoga New Member

    Nov 15, 2002
    Just had two Comcast techs install the CableCARDS in my S3 tonight. Excellent installers, very cool and knowledgeable.

    The first installer wasn't happy with the coax cable going into the S3. He said something about the center of the cable not being right. He replaced the connectors on it, then the CableCARDs seemed happier and the madness began. Went through a bunch of cards but finally got two that worked. The dispatcher on the phone that put the CableCARDS data in the system had done one other TiVo S3 install in my area (Bucks County, PA).

    No idea on pricing. I figure I'd fight (if there is a fight) that fight when my first bill comes in.
  2. Harrypr

    Harrypr New Member

    Dec 27, 2003

    I was so sorry to read of all the crap you've had to endure with Comcast. I have had many "negative" experiences in the past with them and will be flabbergasted if I luck out this time. I am in the Midtown/Buckhead area of Atlanta. I ordered my Tivo online today from Tivo.com and have a appointment scheduled from 8-11am on Wednesday, Oct 4th. I requested that a notation be placed on my order that I needed 2 cablecards for a Tivo Series 3 install, and repeated this again. The CR seemed to understand and said she was making the proper notation. When they call me the morning they come, I will make sure that the Tech does indeed have CABLECARDS with him. I actually have one in my TV now, so If push comes to shove, I'll be ok if he at least brings one with him. I truly wish you luck on October 5th! I was quoted the $15.70 delivery charge and was told that there was no actual charge for the cards themselves. I guess I'll find out once my bill arrives.... Harry
  3. jt4421

    jt4421 New Member

    Jun 14, 2002
    No problems here. Went to comcast office and picked up two cablecards, no questions asked, no charges. Got two cards in 5 minutes.... Bravo Comcast. Now we will see if they work....
  4. jfh3

    jfh3 New Member

    Apr 15, 2004
    May have already been answered, but yes. Each card has a seperate host/data pair, so as far as the Comcast computer system knows, each card is in a totally seperate box (or host).

    A conditional access specialist MIGHT be able to tell that the cards on an account are actually in one box, but I doubt it.
  5. jfh3

    jfh3 New Member

    Apr 15, 2004

    This date may have pushed out in some areas - the Comcast cable card guru that my installer spoke to this morning said that he was originally expecting the M-stream cards in late October, but now doesn't expect them before the first of the year.
  6. jfh3

    jfh3 New Member

    Apr 15, 2004
  7. cfaulkner

    cfaulkner New Member

    Feb 16, 2003
    I too received different stories. On call one to Comcast 800 number (on Sunday) I was told that I would be charge for all cards. On call two (on Monday) I was told that the cards are free and that I could even do into my local office (Boulder, CO) and pick them up for a self install. I rushed away from work and to my local office (10 miles away) only to find out that they do not keep the cards in stock. Only the installers have them. I asked three times if the cards are free and was told yes all three times. My install in scheduled for tomorrow and my TiVo arrives today (out for UPS delivery right now). One of the four CSR in my local office did know that there cablecards could support the new TiVo.

    Something else interesting. The rep that was helping me mentioned the Comcast is buying TiVo. Hmmmm!

    I guess the moral of the story is, if you don't get the answer you want the first time, try back another time. If you do end up paying for the cards, call back weeks or months later. The policy may change but I doubt they would stop billing you without your intervention.
  8. amjustice

    amjustice FINALY HD w/Series3

    Mar 9, 2006
  9. sharding

    sharding New Member

    Feb 11, 2001
    A quick follow-up:

    I turned in my Comcast 3412 box this morning. I asked how it would change my bill, and she said it would remove $9.95 (plus tax). I asked if there were any new charges going on, or any charges for the cable cards. She said no. Unfortunately, she couldn't give me a print out of all of the charges I'll be getting (though she did manually add them up on a calculator for me). So I guess I'll still need to wait until next month's bill to feel completely confident in how they're charging this.
  10. maharg18

    maharg18 New Member

    Dec 3, 2002
    Fully expecting to be turned down, I went over to the local (Chattanooga) Comcast office today, and asked for 2 cable cards. Amazingly, the woman behind the counter said "Sure, not problem!", and five minutes later I walked out with 2 cards in my hand.

    Of course, I neglected to find out how much they are going to charge me, as I was so shocked to actually be getting them that it slipped my mind!

    My S3 should arrive tonight, so we'll see how the activation process goes..
  11. jkalles

    jkalles New Member

    Feb 10, 2003
    Not to rub salt in the wounds of those having problems, but I stopped by my local Comcast office today. I told them my account number and said I needed two cable cards. She pulled them out of a drawer, typed some numbers off the cards into my account and handed them over. I asked if I need to call any numbers or anything to get them activated. She said they should be ready as soon as I install them. No money, 3 minutes tops, couldn't have been easier. So now I just need the Tivo to arrive to see if the installation will go as flawlessly.
  12. sharding

    sharding New Member

    Feb 11, 2001
    I could be mistaken, but I don't think this is possible. I'm pretty sure they're going to have to send pairing signals to the cards once you get them into the TiVo...
  13. AVSman

    AVSman New Member

    Mar 17, 2006
    Thought I'd share my experience:

    The first two attempts to initialize/activate the CableCards failed. The third time worked, when I suggested to the CSR that we activate them one at a time. (I had physically inserted both, then requested both be activated. Some other folks here indicated this worked for them, but it didn't work for me.)

    In other words, I took both out, unplugged the S3, plugged it back in, and after it booted I installed ONE CableCard. I had her activate it. It worked. Then I installed the second one, and had her activate it. Success again!

    Just waiting to see what my cable bill will really look like next month...
  14. JoBeth66

    JoBeth66 Temp

    Feb 15, 2002
    No love in the CableCard world tonight. :(

    Got a call from the supervisor I spoke with on Saturday, of COURSE he calls on the house phone, while I'm at work (twice) even though he has my cell # as the primary contact number. First message was long and rambly and yelling at me essentially for 'going behind his back' and calling another rep when he TOLD me he was looking into it, and that he was cancelling my appointment for today because Comcast DOES NOT support TiVos and these cablecards are in testing in my area for TiVos and NO I cannot get them. (Funny thing is, he promised me a call back YESTERDAY MORNING, not at 2:30 today!)

    The 2nd message he left was that he was going to 'approve me' for a cablecard testing location, so they WOULD roll the cards today, but no guarantee that they would work.

    Then I get a call from the installer @ 4. He has the cards, however, they're bad - he hasn't been able to get them to work anywhere they've tried them, they don't phone home, essentially, and they can't get a signal through to them, so they have to order new ones, he's going to try to set me up an appointment for Friday. :(

    Now I'm trying to get that supervisor on the line again, but no one at Comcast seems to be able to find him, and the number on my caller ID just drops me into a voice mail hell, and his name's not recognized.
  15. Turtleboy

    Turtleboy Active Member TC Club

    Mar 24, 2001
    Where is the Office? Thanks.
  16. jkalles

    jkalles New Member

    Feb 10, 2003
    The Comcast office I picked them up from is the one in Redmond, Washington. After reading through the boards it seems like the Seattle area is one of the lucky places you can just walk into an office and pick them up.
  17. mchief

    mchief Morey

    Sep 10, 2005
    I just got my HDTV CC working after a week of ...

    Mark from the head end called me and had the card working in 2 minutes. Amazing. I asked him what they were doing with the S3. He said he had only had 1 and the install went without any problems - up and running. (Alexandria, VA). The key appears to be, as usual, getting to the right prople.
  18. SueAnn

    SueAnn Minion

    Oct 23, 2004
    We called Comcast today to schedule installation of the cards and the VERY friendly phone representative told us to "bring in your current DVR and pick up the cards you need"

    Hubby disconnected the box and headed over only to find himself at the Comcast office with 7 other people who were in the same situation - they do not hand out the cards over the counter. Needless to say the CSR at Comcast was not happy.

    We are scheduled for next Thursday install.
  19. HomieG

    HomieG Nowhere Man...

    Feb 17, 2003
    Those of you who think you got accurate information on CableCARD charges from Comcast should check your next few bills closely. While not on an S3, here's what happened to me. When I got Comcast service in June, they told me three times that the first CableCARD would be free. Asked if there were any other charges. They said no. Three times. And I told them all three times that this CableCARD was in addition to the HD-DVR. So I ordered that, CableCARD and also their HD-DVR. Everything was find on billing until the most recent bill.

    My install had the CableCARD in the same TV as the DVR. Why you ask? Couple of reasons. I'm concerned about what I've read in terms of their DVR reliability, and when I had a problem, they would schedule a repair visit two weeks out. So CableCARD would give me access to the entire digital package, including the encrypted QAM channels, during that wait. Also, this setup would allow me to watch one program on live TV, and record two others. Hey, card was free, with no additional charges, three times they told me.

    All of a sudden I'm getting charged an additional outlet fee. Two weeks ago they tell me they didn't know why it's on the bill and would issue a credit, and that I won't see it charged again. You guessed it, no credit, and charged again. Contact them again, and they say more than one digitial device, set-top box or CableCARD, doesn't matter, there will be a $5.99 additional outlet fee per month, even if that device is installed in the same TV as the other digital device. In essence, this is the same thing as two CableCARDs on one DVR, like in the S3 case.

    I'm not saying this will happen to those of you with S3's, but it may. Obviously I hope it doesn't, but if what they're saying applies, more than one device, while the device may be at no charge, there is an additional digital outlet fee each month, and that might apply to dual CableCARDS for the S3's.

    My 2nd device, the CableCARD, is going back tomorrow. They'll never see a penny of the charges being paid by me, for the CableCARD, and I'm assuming that will be another battle.

    As a point of reference, I'm in the Atlanta Comcrap system. As others have posted, rates and fees, and terms, may vary by area.
  20. rshrieve

    rshrieve New Member

    Aug 17, 2003
    My S3 is due to be delivered Thursday, 9/21 and I called the local Comcast office here is San Francisco about cable cards.

    The rep on the phone was friendly and said they "give away the cards for free". I asked for two for my new Tivo dual tuner S3 and he said "no problem". They do require installation by one of their techs ($16) and we scheduled that for Friday, 9/22.

    The CSR also said that if I turn in my two Comcast boxes [which I will no longer need] I will save $11.95 per month --$6.95 for the digital box and $5.00 for the HD box. Sounds too good to be true that I will lower my Comcast costs by nearly $144 per year.

    I will wait and see if all this is true. It all sounds pretty easy compared with what a lot of you are going through with Comcast.

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