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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. amjustice

    amjustice FINALY HD w/Series3

    Mar 9, 2006
    Montgomery, IL
    There seems to already be a lot of CableCard talk on many threads so in an attempt to keep them consolidated by company here is an official thread for Comcast, I just made this thread since I am a Comcast customer, if others want to make official threads for their cable companies go for it! Making one thread for each cable company should ease everyones diging through 100 different threads for cablecard info.

    Some relevant info that I have read about comcast so far is the following:
    -If you explain to Comcast that both cable cards are for one device people have been successful in no additional monthly charge, one user reported getting good success with calling comcasts 800 number and speaking with a cable card department
    -Others have had good luck with going to their local comcast office and getting cable cards directly from them, this saves the installation fee and is quicker

    Myself...I called Comcast and got the same spiel as most others have heard, free card for the first one and additional charge for the second of 5.95 (may not be exact, I didn't write it down) and installation charges for both the install of both the first and second cable cards of 20something bucks and 15something bucks. I realize now that I left out some details about my device that may have lead on to these extra charges, I am out of town now but plan on hitting my local Comcast office on Saturday and just trying to get them to give me the cards and I will do the install, or I will call back and try and speak to someone who understands and get the second (additional outlet) monthly charge dropped as well as the installation costs. BTW I live in the Chicago area since some people have experienced different things with the different areas of Comcast. Let me know your thoughts on my experience, what you have heard and try and keep comcast details on this thread so we can all have an easier time keeping up with what others have heard. Also post your region so we know which flavor of comcast you are dealing with.
  2. GoHokies!

    GoHokies! O2->CO2 Converter

    Sep 21, 2005
    That's a good idea on the company specific threads...

    Comcast Anne Arundel County (Maryland) has no cable cards at their customer "service centers" - the lady was really polite, and tried to be helpful (and even offered to have her boss talk to the lady that told me a CC would be available for pickup). She told me that the Cards are centrally located in their warehouse, and were only taken from there when a Tech came by to get them to go do an install.

    She told me that it would cost me $19.xx for both cards, $14.95 for the first card (of which I think $9.95 is for the HD package and $4.95 for the card), and 4.95 for the second card.
  3. wdave

    wdave New Member

    Jul 16, 2000
    Stevenson, MD
    Howard County, MD told me $17 for install and $4.95 per card. Earliest appointment is two Saturdays from now.
  4. Omnius

    Omnius New Member

    May 30, 2006
    When I called the local Atlanta Comcast office to set up a cable card install I was told that both cards would be no charge, except I would still have to pay $5 for the HD package if I wanted those channels. They would not allow a self install, but the truck roll to install both cards would only be $15.70. I tried to be very specific and make sure she knew what she was saying. Supposedly it really is $15.70 total, and not once for each card. She didn't mention anything about additional outlet charges either. However, I don't have much faith in what she was telling me so I'm basically expecting to have to call them back up and fight with them either when the installer arrives or when I get my next bill.
  5. nhaigh

    nhaigh New Member

    Jul 16, 2001
    Lawrenceville, NJ, USA
    I'm in NJ and called comcast. The CRS knew about the S3 and was clear there was no charge for either cards. I am to pay $7.95/m as I am keeping the old STB on another TV - that will be dropped if I return it. The truck roll is $9.95.

    The net outcome is cards free and no monthly charge if there is only one TV with digital service.
  6. classicX

    classicX Don't scream.

    This is what I was told as well. I am in Toms River, NJ.

    I haven't tested it though, as I don't have an S3. I can probably go to my local office and ask for them.

    Everyone - try calling your LOCAL office - some offices are different from others. Be sure to ask the person if they are actually in that location.
  7. debbie6754

    debbie6754 New Member

    Nov 1, 2002
    New Jersey
    I am in Woodbridge, NJ. Comcast told me the cost is $1 per month for each card. You can't pick them up, the tech has to bring them. No install cost.
  8. nhaigh

    nhaigh New Member

    Jul 16, 2001
    Lawrenceville, NJ, USA
    They are installing mine on Saturday (assuming the TiVo does in fact arrive tomorrow!). I guess I don't know what will actually arrive on my bill though ;)
  9. mickeymammoth

    mickeymammoth New Member

    May 9, 2002
    Boulder, CO
    In Boulder, CO, I went to the local office to order new service (switching from DirecTV). 2 HD cablecards were no charge (they seemed to differentiate between cable cards used for HD vs. ones used for SD--maybe just so they know in their system. I'm not aware of any hardware differences). At first, the computer didn't like that I had 2 cards for 1 outlet, but she changed something and it took. They didn't have them in stock, so they had to schedule an installer for $25 or so. They could install them the next day. I told her I wouldn't have the Tivo by then, and she said they could just hand me the cards, no big deal. Also, there was no $5 charge for HD--that charge is for the rental of an HD receiver or something. So you shouldn't be paying that with the S3. They make that part of it pretty unclear, but since there are several of us who seem to NOT be paying that, but still getting HD (in theory), I would go with it.

    Later, I called up Comcast because I had forgotten to order HBO, and they talked me into getting the whole package--phone, internet, video. That pushed my installation out, so I'm not doing that today after all. And here I went and paid for overnight shipping on the Tivo because I thought I'd need it ASAP! I stressed that my original order had the cable cards for free, etc. and he said he'd maintain that. Also, free installation now since I'm switching from DirecTV. There were a bunch of other deals for new service, but I liked the simplicity of the 12-month package. It's possible if I pieced it together I could get it cheaper, but who knows. My work pays for my Internet, so I wasn't that sensitive to deals on that part...

    SO hoping they don't screw me over later.
  10. amjustice

    amjustice FINALY HD w/Series3

    Mar 9, 2006
    Montgomery, IL
    I cant say anything about their phone but here in Chicago I have had nothing but great experiences with thier internet service. We continually get 5+mbps and the service rarely goes down. I am happy with it....at least until fiber rolls into town!
  11. nhey

    nhey New Member

    Jul 4, 2004

    I also live in Lawrenceville. I called Comcast. The guy told me the 2 cablecards are free but he said he didn't know how to enter the request into the computer for 2 cards. I have 2 Motorola HD-DVRs, and told him to enter 1 cablecard for each as a replacement for both, and that when the guy arrives, I'd tell him both are for the TIVO and I'm keeping one of the HD-DVRs.

    The earliest installation he offered was next Tuesday. I'm surprised you got a Saturday installation. What phone number did you call?
  12. atl Tivo

    atl Tivo New Member

    Apr 14, 2003
    The Hardrive of My TIVO

    I live in Atlanta as well. I was told $29.99 per card but got them to waive one of the installs when I explained the cards were going into the same machine. Also when did you get your install date. Mine is 10/10. :( That is the earliest they had. I guess everyone and thier mother is getting cable cards over the next month.
  13. inaka

    inaka New Member

    Nov 26, 2001
    Oakland, CA
    I called for Comcast in Antioch, CA and when I asked about cable cards, the rep immediately said, "Oh, do you need this for the TiVo Series 3?" Sounds like they must be getting flooded with calls.

    I was told:

    1st cable card: FREE
    2nd cable card: $6.95/mo
    Tech Delivery: $15.99 (one time charge)

    They don't ship the cards, and you can't pick them up here, so they need to "deliver" them not install them. (That's what the rep said on the phone.)
  14. Mahty

    Mahty New Member

    Jan 6, 2006

    Here in San Francisco, I got pretty much the same story and prices a few minutes ago (although two days ago I was told that there was no charge for the CableCards.) But when I pointed out to the CSR that I am already (and, for a long time, have been) paying for a first CableCard (the CableCard in my HDTV) in lieu of a set-top box, she said that this was a new policy since the beginning of the month. She then said that she adjusted my account accordingly (meaning that my bill will now be at least $6.95 less per month? We'll see).

    I certainly have no confidence in any Comcast CSR information. (For example, if indeed the Comcast policy changed as of 1 Sep 2006, why hadn't my monthly bill automatically been reduced already? Do current CableCard customers have to individually call in to get their monthly charges reduced?)

    I'd like to hear what other Comcast/San Francisco customers know regarding CCs for the S3.
  15. pyrosas

    pyrosas New Member

    Sep 13, 2006
    Bay Area, CA
    San Francisco

    The second rep I chatted to seems to know what she is talking about it. The first one was kinda clueless. Still don't know why the install fee is so much, compare to other people in the area.

    Install Fee: 27.99
    Both cards free of a monthly fee.
    Getting it installed on the 23rd.
  16. jtbarrett

    jtbarrett New Member

    Jun 16, 2004
    My results from 1-800-Comcast in the Sacramento area:

    Two CableCards = Free
    Installation = $13.99 total for both
    HD Service Fee = $5/month

    I tried to talk them out of the HD fee, but they insisted that it was required for the CableCards if I wanted to get HD channels. Since the cards are free and the "install" is cheaper than many are quoting, I decided not to fight too hard.
  17. talmania

    talmania New Member

    Sep 6, 2006
    Portland, Oregon area:

    16.95 for installation
    No monthly fee (this will be my 2nd and 3rd cable card)

    Not bad at all.
  18. mahk

    mahk New Member

    Mar 1, 2005
    Anyone get their cards in the Boston area yet? Curious how things here will compare with everyone else's experience.

    Thanks in advance!
  19. cmaasfamily

    cmaasfamily New Member

    Jan 26, 2006
    In Alpharetta, $15.xx for truck roll to install, no self installs. Oct. 12th was first appointment.

    No fee for cards. $5.95/mo additional digital outlet fee, (not required in my case because the outlet in question is already digital.)

    I have Digital Basic Service. HD channels are included and available with your cablecard (I have two already in TV's), so do NOT accept $5 additional HD fee if you are on a Digital package already. And HD locals are included in Basic service anyway. They disclose that via an obscure asterisk hidden on the channel listings. YMMV.
  20. jfh3

    jfh3 New Member

    Apr 15, 2004
    Denver area
    Where is the Boulder office you went to?

    Seems like other Colorado offices didn't get the memo.

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