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Official Adelphia CableCard Thread.

Discussion in 'TiVo Series3 HDTV DVRs' started by fredtwd, Sep 23, 2006.

  1. fchamber

    fchamber New Member

    12
    0
    Oct 26, 2006
    Yeah, sorry, I just checked and I don't get any of those channels (I'm subscribed to just broadcast cable + HD, which gives me more channels than you'd expect, but none of those).

    -FC
     
  2. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    And you get all the HD channels? I thought that you had to subscribe to digital cable to get the HD channels (besides the local CBS & PBS).
     
  3. fchamber

    fchamber New Member

    12
    0
    Oct 26, 2006
    Yup. I had one CSR tell me I needed the digital plan to get HD, but I called again and got a different (better) answer :) I was relieved that they didn't bring that up again when I got the CC's installed. So far so good, anyway--guess I should wait for my next bill from them.

    -FC
     
  4. tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    I live in PA and have Adelphia. They are now Comcast. I see I am not getting some channels today 121 (The Golf Channel) and some other channels are wrong in the guide. I know Adelphia is transitioning to Comcast. Will my channel lineup change? Is this the start of that change? I called Adelphia's 800 number but they have no idea.
     
  5. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    Botched (and overpriced, 9.50 for 2 cards instead of the 3.50 I heard!) CableCard install by (someone who seemed to be a VERY competent Independent contractor) Adelphia this AM.

    One got a hit, the second didn't, and only the free-QAM channels showed up so far on the one.

    Of course, I couldn't wait around (left 30 minutes after install) so perhaps the remaining channels have magically appeared (on both cards!).

    Update later this evening ...

    Already got a couple of automated calls/emails from Comcast about the impending changes in lineup, channels, billing etc etc. *shudder*
     
  6. Underclaw

    Underclaw New Member

    8
    0
    Oct 27, 2006
    Well, I guess the 3rd time's the charm, but it was just a little less harrowing than previous.

    I received a new S3 box yesterday and had set up another CC install for today. Tech shows up with 1 cablecard (specifically asked for 2 each order request). Tech was confused why I would need 2. Told him it was going in Tivo Series 3 and I would need the 2nd card. He started to go back to office. Called his supervisor and came back. Said "Bad News, it's not compatible with Tivo". I explained the same things I did (see post from a week ago) before. He was reasonable though, and agreed to tough it out.

    CC installs went fairly smooth. The worst was waiting while the S3 downloaded program data and ORGANIZED following CC setup. Like waiting for water to boil. When channels came up, was not getting HBO, ESPN channels. Tech had to call to Atlanta, and after reviewing how the channels were authorized from there they found something that was obviously not coded right. After about 10 minutes of waiting, they were able to get the channels to come through.

    Need a beer to get rid of this headache....

    UC
     
  7. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    Why? Drowning Adelphia techs in alcohol could lead to MORE headaches!

    Congrats ... just joking. My Adelphia tech on day two was excellent! No ill-will towards them!
     
  8. RichA

    RichA New Member

    2
    0
    Nov 8, 2006
    Ready to move ahead with an S3 purchase, so I stopped by my local Boca Raton Adelcastic office today to check on pricing. As we started to talk about cablecards, the clerk immediately told me I did not want one of those (not a good sign). I explained that not only did I want one of them, I wanted two for a Tivo S3 box, she and her partner explained that their policy was to only install those cards in a TV, not in an S3. They do not install them in Tivos since that takes away from their DVR sales. They went on to explain they just had a customer who had talked to "management" with the same issue and was refused.

    Before I start down this ugly path, does anyone have any words of advice, numbers to call or documents from Comcast? :mad:
     
  9. cheerdude

    cheerdude Reed & Juliet's CPA

    10,146
    0
    Feb 27, 2001
    Las Vegas, NV
    Just call and arrange for installation of 2 CableCards. To prepare for the question of "What TV", find a TV that is CableCard ready... and give that number.

    I did my installation with Adelphia on the first weekend of availability and had no problems. Only issue was when they switched to Comcast... and that took one phone call to their customer service to fix.
     
  10. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    Supposedly you can let TiVo do all that. TiVo has specially trained reps to talk to the cable companies. Get a phone number of somebody to call at your local cable company, then call TiVo to set up a conference call. It should be one of the options in the standard TiVo help menu when you call the normal number.
     
  11. Necro

    Necro New Member

    95
    0
    Sep 26, 2006
    Euharlee, Ga
    Yup. Call Tivo and tell them what happened. They will get ahold of Adelphia for you and get tell them like it is. They are required by the gov't to supply cable cards to any cable card certified device. It was done to create competition. If they are worried about it, tell them to make a DVR better than TIVO! lol
     
  12. Wendell

    Wendell I HD Tivo, Do You?

    26
    0
    Feb 18, 2001
    Fredericksbu...
    I am in Fredericksburg, VA and Adelphia still serves my area. When I called and asked for two CableCards for a Tivo, I was told Tivos did not use CableCards. LOL. After telling the person, it was fairly new and did in fact use CableCards along with having built in tuners, I was then told I needed a cable box. Hmm, OK, how about just sending out someone with the cards, which they agreed. Cable guy shows up and I put in the cards. I pull up the screens which have the HOST Id, etc and he makes the call. They wanted to know what the TV model was. He told them the CableCards were installed in a Tivo. They still wanted to know what TV model it was. So, he gave the model number of my plasma screen. They were happy and went ahead with the activation process. One card, worked fine and decoded the encrypted channels as it should. The second card did not activate immediately, but did eventually. Everything seems to be working fine. Strange pricing though, charging more for the second CableCard than the first.
     
  13. tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    Adelphia does charge more for the second card and so on... Why I have no idea. I have 4 CC's.
     
  14. Wendell

    Wendell I HD Tivo, Do You?

    26
    0
    Feb 18, 2001
    Fredericksbu...
    I will probably add a second Series 3. What does Adelphia charge for the 3 and 4th cablecard? Does it keep going up? :thumbsdown:
     
  15. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    When you find out, tell us :)

    I stopped by asking about an abruot bandwidth cap, and they said my nett bill for 2 CCs went up $2.xx this month. But I won't see the bill until the Comcast transition is complete anyway.
     
  16. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    It's official, my Adelphia service has now been converted to Comcast. I wish that it was a smooth transition, but it wasn't. Last night, one of my cable cards stopped working. The other one seems fine. I called Adelphia.....I mean Comcast to report the problem. They said that my account appears to have been extremely screwed up in the transition to Comcast's system. Now my account shows no cable cards, but it does show a digital cable box. Apparently the one cable card that still works is actually provisioned as a cable box somehow. Now I have to wait a day or two for them to fix my account. Once that's done, I need to work with a tech at the head end to pair the cable cards from scratch. The last time they tried to do this, they couldn't figure it out and ended up replacing the cable cards. Something tells me that's how this will end up too.
     
  17. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    Scheisse!

    I got home a whilea go to my internet being down. Again! Bad timing considering Iw as about toc all TiVo for a VIP lifetime transfer to the S3 (which took the CS reps over 2 hours to figure out, on hold, over multipls calls ... they NEED to figure out that process. rant coming later)

    Well, I called Adelphia, ended up connected to Comcast, and they re-enabled my internet, and the speeds are back up to the high 5MBPS/512+k range (had dropped to 1MB/128k since the CableCard install!)

    Oh, and I triple-checked - the CbaleCards still work :)
     
  18. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Both my cable cards are back in business. The other card actually started working right away when they fixed my account today. The downtime was annoying, but at least it didn't take an act of Congress to get it fixed.

    I can't wait to see how ridiculously screwed up my first Comcast bill will be.
     
  19. Cloud

    Cloud New Member

    62
    0
    Oct 16, 2003
    LOL, I'm a day behind you... I was converted today and both cards stopped working. I called, they sent a signal. Still nothing. They want to send a tech out. OMG how stupid are these people.
     
  20. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Call 1-866-662-1049 and talk to Adam. I don't know what he did exactly to straighten out my account, but within 18 hours everything started working again.
     

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