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Official Adelphia CableCard Thread.

Discussion in 'TiVo Series3 HDTV DVRs' started by fredtwd, Sep 23, 2006.

  1. tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    No charge for the truck run. I got the channels fine for a few days. Now today they are gone again. I have an appoinment for my second S3 CC install set for tomorrow. I asked them to bring more CC's to test the first S3 that is having issues. I called TiVo on this too. They asked me to have Adelphia try new CC's and re-provision my CC's and if that does not fix the issue to call back and RMA the S3 for a new one.
     
  2. cheerdude

    cheerdude Reed & Juliet's CPA

    10,146
    0
    Feb 27, 2001
    Las Vegas, NV
    Finally got the notification that Comcast is taking over Adelphia here... starting with the cable channels on October 31st.

    What would be the best way to handle this with the cable cards? Is it as simple as doing another guided setup?

    Is there any way to be sure that TiVo has the correct guide data?
     
  3. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD

    I *imagine* it would be completely transparent to CableCard users - hope they don't plan to do a truck run and reinstall at their expense for every CC TV && TiVo-owning customer! Watch and see, and contact them IF you have issues.
     
  4. fchamber

    fchamber New Member

    12
    0
    Oct 26, 2006
    I got my S3 yesterday, and have CC install scheduled for tomorrow with AdelCast. Before they get here, I have a stupid question. I set up the box last night to use cable w/o cablecard, and it works fine for the basic cable channels. But when I try tuning to the HD channels, it not only refuses to tune to them, but tunes to another channel instead. For example, if I tune to channel 770, it thinks for a second and then puts me on channel 2. 771 goes to channel 3, etc. (Oddly, this behavior starts right at 770, the first HD channel I should be getting--it tries to tune to 769 and below when I enter them.) I don't expect to actually get those channels w/o the CC's, but shouldn't it try rather than moving to another channel? Will installing CC's automatically change this behavior somehow? My worry is that I won't be able to test the CC's without going through guided setup, which I'm guessing the tech isn't going to want to wait for.

    FWIW, I'm in Vermont in the Burlington area--there are a few posts here from folks nearby--did any of you have similar issues before getting your cablecards, or did I do something wrong?

    Thanks,

    FC
     
  5. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Don't worry about that tuning weirdness. I'm in Colchester, and I had the same type of thing happening before I got the cable cards installed. Once the cards were up and running, the channels worked correctly.

    Since you're in the Burlington area, you can help us with a problem that we've been seeing with the audio stream on four channels. Check out this thread and please post back once you've got your cable cards installed and can verify if you get sound on the four channels listed (111, 120, 123, & 163).

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=320081

    I've been working with TiVo and Adelphia to try to remedy this problem. Thanks!
     
  6. tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    I don't get sound on 163. I have not tried the other channels, I will tonight. If i can get one of my S3's to actually get those channels to stay.
     
  7. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    163 may be a different channel in your area. These are the channels that don't have sound for me:

    -National Geographic
    -Fuse
    -DIY
    -Lifetime Movies
     
  8. tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    For me 163 is Lifetime Movie Network, and I do get sound on those other channels.
     
  9. fchamber

    fchamber New Member

    12
    0
    Oct 26, 2006
    First, thanks to generaltso--your answer to my question was exactly right. Once the CC's were in, the tivo suddenly did know about channels above 769. In fact, while the installer was here, the tivo was more or less well behaved. We had to have the home office hit the first card twice, but at that point both cards worked with all channels we checked under "Test Channels". Once (if) I get everything working, I'll try to check out the channels you're having trouble with, though I'm not sure if I'll be able to get them, since I'm on a pretty basic plan with the exception of HD.

    Once the installer left, I re-ran guided setup, and now I get a gray screen on EVERY channel--from basic cable all the way up through HD. When I go back into the test channels screen, it's now showing a very limited list of channels, skipping most of basic cable and all of HD, and even there it gray screens everything.

    If I go into the "SA CableCard CP Screen" screen (these are SA cards, BTW), I see the following statuses (I edited out the ones that didn't look interesting):

    Auth Status: CP Auth Received
    Decryption Status: No ECMs detected
    PowerKey Status: Not Ready - Waiting for EMMs
    EID: 0x0

    That "PowerKey Status", in particular, looks worrisome. Any idea what I need to do here? I'm guessing I need Adelphia to send another signal of some sort to both cards, but does anyone know what I need to ask them to do? It's odd that the cards did seem to work for a few minutes while the installer was here and then they just stopped. Speaking of Adelphia, does anyone have a phone # I can call to get someone who could actually do this? The installer gave the impression that my only choice if I had any problems was to call and make another appointment and have someone come out again.

    Thanks,

    FChamber
     
  10. tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    PowerKey Status: Not Ready - Waiting for EMMs

    I think that means the codes for premium channels are not being recieved by the CC's.
     
  11. fchamber

    fchamber New Member

    12
    0
    Oct 26, 2006
    I just tried restarting the tivo (I'd held off for an hour or so, worrying that Adelphia might get around to sending some signal and with my luck they'd do just as I was rebooting). At first after it came up, same thing--gray screen on every channel. After a couple of minutes, though, it mysteriously started working. Now I get every channel I expect to that I've checked except for ESPN, which I can live w/o since the HD version comes in fine. I went back in and checked the CC statuses, and both now show Decryption Status as OK and PowerKey Status as Ready. Not sure if was the reboot or Adelphia, but it's working for now. Doesn't really instill a lot of faith in the stability of the whole setup, but I'm hopeful now...

    Thanks,

    FChamber
     
  12. Underclaw

    Underclaw New Member

    8
    0
    Oct 27, 2006
    Well, I've finally got something to post. It's not pretty...

    Called earlier this week and scheduled install of 2 CCs for Friday afternoon. Told 'em it was going in a Tivo Series 3. Not a sound (thought that was good) from rep. Tech shows up today, and the first problem: he has 1 card. Claims that is what work order said. Won't go to back to office to get another because he has other appts.

    He asks what TV it is going in, and I say it's going in a Tivo. "Our stuff is not compatible with Tivo" was the response. But I was prepared to defend. Dropped Cablelabs certification reference, told him that Adelphia IS aware of CC installs in Tivo and that he should probably call the Video Ops Center. Tech got EXTREMELY defensive. Said he did not need to call any center, and besides he had never heard of such a thing. He went to his truck to call his supervisor.

    I got on the phone to Adelphia. Got a rep and I explained that I had a tech there to install 2 cablecards, he only brought 1, and he is balking at doing the work even though it is a certifed device. She asks what kind of TV is it going in. I say not in a TV but a Tivo. "It won't work with Tivo" she says. I explain to her that, yes, it will, it is a new unit, but it is certified, and there have been other installs with Adelphia. She wants to talk to tech, but he is down in my basement. She then tells me that cablecards CANNOT go in Tivos. She knows this. I ask for a supervisor right away, and she continues to argue. Not 1 minute but 2 more minutes. FINALLY, she gets a supervisor. Supervisor is unaware of CCs in Tivos, but is willing to check for procedure. Finds some info! And confirms I asked for 2 cards! Meanwhile, the tech has agreed to try to install with my help. We get the CC install screen up, but it flashed too quickly to read anything, and shows some error info. Tech reseats the card...BOOM, Tivo reboots and comes up with an error.
    Error now points to defective cablecard! Can't do anything more, but by this time the tech has come around and dropped his defensiveness. He apologizes and says that they don't get any information about these types of installs. Asks about the Tivo and I list all the features. He says "Wow, that is really cool. I don't think Adelphia really wants us to be installing things in other hardware". <personal opinion, not policy>.

    Anyway, to be continued, they are sending someone else out tomorrow with 2 new cards. BTW, called into Tivo to explain problem with card seating and not ejecting. Right away he asked me if it was a Scientific Atlanta card. Apparently these cards are slightly larger than other manufacturers and they do not fit so well in the slot. THEY ARE CONSIDERING SAYING YOU CANNOT USE SCIENTIFIC ATLANTA CARDS in their boxes!

    Wish me luck tomorrow....

    UC
     
  13. tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    I have (2) S3's and the SA CC's fit just fine in mine.
     
  14. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    Ahh - mine's scheduled for an Adel-Castic CablceCard installation early next week, I'll keep everyone posted.

    The local office was still labelled Adelphia today, although their software, pricing, info etc has changed to Comcast ... and the Adelphia bill website has vanished (replaced by links to Comcast or TW)
     
  15. Underclaw

    Underclaw New Member

    8
    0
    Oct 27, 2006
    2 Techs came out today. Tried 3 different SA cablecards in slot. Tivo kept rebooting and reporting error. Tivo will have to be RMA'd. :mad:
     
  16. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Fchamber, if you have any more problems with your cable cards, don't call the regular customer support number.....it's useless. There's actually a group of techs in South Burlington that man a technical troubleshooting line (not that Adelphia will actually tell you that). The number is (866) 662-1049. That's who I've been working with on the "no audio on four channels" issue.
     
  17. fchamber

    fchamber New Member

    12
    0
    Oct 26, 2006
    Thanks for the phone #, generaltso--everything's working (mostly) at the moment, but I'm writing that one down. The people I've talked to at Adelcast so far have all been pretty clueless about cablecards.

    On another topic, I'm finding that everything I try to record on INHD and INHD2 has the copy never flag set (i.e. it auto-deletes 90 minutes after the show starts). Is anyone else seeing this? If so, has anyone tried taking it up with Adelphia (or INHD, not sure who to complain to)? I haven't looked into this far enough, but I get the impression from other threads that this might be illegal, and it is certainly annoying.

    Thanks,

    FC
     
  18. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    I've just confirmed that I have the same problem with anything recorded on INHD or INHD2. That pretty much makes those channels useless. I guess we should start by complaining to Adelphia. I'm sure they'll say it's a problem with the TiVo.
     
  19. fchamber

    fchamber New Member

    12
    0
    Oct 26, 2006
    Agreed and agreed--this flag makes INHD* useless, and Adelphia will probably try to blame Tivo. From what reading I've done, though, Tivo is just doing what they are legally required to do for cable card compliance, so the problem is most likely with adelphia or INHD.

    -FC
     
  20. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Yup, the DRM flag on those channels is the real problem. The question is does this flag come from Adelphia or INHD. I guess we should see if anyone on a different cable system is having the same problem.

    By the way FC, did you get a chance to check audio on those four channels (111, 120, 123, 163)?
     

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