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Official Adelphia CableCard Thread.

Discussion in 'TiVo Series3 HDTV DVRs' started by fredtwd, Sep 23, 2006.

  1. fredtwd

    fredtwd New Member

    40
    0
    Sep 18, 2006
    Southern NH
    Thought I'd start an Adelphia CableCard thread. You can find information about Adelphia CableCard problems so far in:

    threadid 316143
    titled "Adelphia refusing to install CableCARDs in S3 TiVO"

    (sorry this is my first post and I cannot post a URL until after my fifth post).

    It's T - 15-135 minutes until my install person is suppose to be here with my CableCards. I'll post an update later on.

    Best of luck to all new Adelphia S3 owners.
     
  2. bbwebb

    bbwebb New Member

    24
    0
    May 1, 2002
    Winchester, VA
    I had my Cable Cards installed this past Tuesday without any significant issues. The installer was here about 90 minutes trying to activate the cards but they finally figured it out. If the installer or dispatch give you any problems ask them to conference in Video Ops. One of the techs from Video Ops was the one who finally figured out how to authorize my cards and he mentioned that his manager sent an email out about a week ago to give everyone a heads up that the S3 was on it's way.

    Good Luck
    Bill
     
  3. generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    This is for Burlington, VT:
    My Adelphia guy was here yesterday. I had to tell him 3 or 4 times that both cable cards were for the same device before he finally got it. Installing the cable cards went fine, but after the installer called the office and had them activated, I wasn't getting all the channels. Apparently, after activation, they have to send a code to the cards to tell them what channels you subscribe to. Nobody in the office new how to do that, so the installer started calling other people at Adelphia. After 5 calls, he finally got somebody who knew how to do it. After the installer was on the phone for about an hour, they finally got it all worked out. Everything works great now.

    They charged $25 for the trip and the cable cards are $1.75/mo for the first one and $3.75/mo for the second one. Not sure about the reasoning behind charging more for the second.
     
  4. rubendn

    rubendn New Member

    9
    0
    Sep 23, 2006
    This post is for Adelphia in Miami (Kendall), FL which is transitioning over to Comcast.

    I had no problems placing the order for two cable cards (even while telling them it was for an S3). Both times I did call the first thing they did ask me when I inquired about the cable cards was: "Do you know the disadvantages of using a cable card?" I said yes and left it at that.

    Two techs showed up this morning. They had no idea what the S3 was and said they have never seen one nor been trained on it.

    We inserted both cable cards into the S3 and they called in the HOST ID and CARD ID's to their tech center. The first card in Slot 1 started working right away. The card in Slot 2 would not work. After about 45 minutes they decided to try a third card that they had but had no luck again. They told me they were going to have to schedule a higher level technician to come out. Their center told me that I had to call TIVO to find out what was the problem.

    I called TIVO and they weren't any help. They basically told me it is the cable companies problem not theirs.

    I called Adelphia customer service and they realized the tech had missed one number on the Host ID. She entered the correct ID and resent the signal but it still did not work. The only thing that changed was on the status screen it now says that it is activated but the PowerKey Status shows "WAITING FOR EMMs" which they had no idea what thatwas. Customer Service said they would have to send out another Tech next Saturday with a new cable card that it probably was a defective CC.

    Using it with 1 CC until next Saturday.
     
  5. generaltso

    generaltso Member

    964
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    Nov 3, 2003
    Vermont
    From what I could gather from my install, "Waiting for EMMs" means that they've activated the card, but they haven't sent the signal that tells the card which channels your subscribe to.
     
  6. fredtwd

    fredtwd New Member

    40
    0
    Sep 18, 2006
    Southern NH
    This post is for Londonderry, NH.

    First comment is that I was not charged for the call to have the CableCards installed. I had seen another post that said there was a service charge (althought the tech said that when the change over to Comcast, that will likely change).

    The install went without a hitch. The tech was here for a little less than one hour.

    When he walked in it was clear he had never seen nor heard of the Series 3. He was very confused by the fact that I had the series 3 and a cable box hooked up (keep it for VOD for now). He looked at the back to see how it was hooked up (which is a rats nest, although I tried very hard not to let it become so). He thought the series 3 was hooked up directly to the TV and I tried to explain that everything goes into my A/V receiver and from there, one cable goes to the TV.

    He kept saying "I don't think its going to work the way you think it will." I told him I did a lot of research and to install the Cards. He was a very nice guy, but did not understand what I had. My crappy SA 8300HD DVR was sitting on my chair disconnected and he was telling how good they are. I tried to explain why they are inferior (e.g. searching for a show and having to know the date and the alphabetical listing, the issues around trying to watch a show that has already started to record). He did not get it and I stopped trying to explain it.

    Just a quick note. I hooked it up the night before the install with the cable going straight into the S3. I was worried based on a post that this would effect a smooth install of the CableCards as I had already gone throught the Setup. It did not. I wanted to make sure I had the Software Update before the tech came out. I had to force a couple of connections to Tivo before I got it (the 1st downloaded the full guide and the following one got the update -- I believe when I called right back after the guide update, that I did not get the system update, I had to wait a little and try again).

    Best of luck to all.
     
  7. fredtwd

    fredtwd New Member

    40
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    Sep 18, 2006
    Southern NH
    Just an update... the CableCards worked great from Sat noon until sometime Monday after 8:30am (the last show recorded). When I turned on the Tivo tonight at 8:00pm, both CableCards were showing grey screens. Testing the channels, all I was getting the the local public access channels. I called 888 number and got a not-so-friendly person, she sent signals to the CableCards, but no go. Had me reboot the Tivo and no go. Then set up an appointment for sometime Monday between 8am-5pm!

    I checked it at 9:30pm and both cards are working again. Any ideas why this happened? I forced the software update prior to the CableCard install, so that would not have triggered it.

    Thanks.
     
  8. Cloud

    Cloud New Member

    62
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    Oct 16, 2003
    Glad to hear that!!! I'm in Essex VT and having them come install my CC's on Wed....

     
  9. rubendn

    rubendn New Member

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    Sep 23, 2006
    Update to above thread...

    The one card that was working stopped working at about 11 am on Sunday. It now says upgrading CableCard Firmware. It has said this for 36 hours. They resent the signal a couple of times and rebooted numerous times.

    Had to setup another appt for Saturday to replace both CableCards.

    To top it off, I lost some of the high def channels through my Cable Company HD DVR.

    Frustrating...
     
  10. generaltso

    generaltso Member

    964
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    Nov 3, 2003
    Vermont
    Nice to see a fellow Vermonter in here Cloud! I'm actually in Colchester.

    Just make sure that you check a good sampling of your channels on both tuners before the Adelphia guy leaves. The local office knows how to activate the cards, but they don't really know how to send the EMM signals to the cards that unlock the encrypted channels. He may have to keep calling different people before he finds somebody who even knows what that means. Good luck!
     
  11. Greeby

    Greeby Clueless Loser

    29
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    Dec 15, 2001
    New Freedom, PA
    The cable tech just called to say he was on the way.

    I am in Miramar, FL.

    Pray for me. :)
     
  12. Greeby

    Greeby Clueless Loser

    29
    0
    Dec 15, 2001
    New Freedom, PA
    Well...strike one...

    Tech shows up with 1 card for a 4 card install. Calls his boss who knows about the Series 3. Boss goes on and on about how cable cards don't work and he doubts that this guy can get them working....

    Anyway he just went to pick up 3 more cards.

    Sux 2 B me
     
  13. Greeby

    Greeby Clueless Loser

    29
    0
    Dec 15, 2001
    New Freedom, PA
    So after 5 grueling hours and 4 techs later...I have 2 cards working in one box and one out of 2 in the other.

    The conditional access screen on the non working card shows "unknown". I'm guessing they typed in a wrong number somewhere in the set-up.

    Tech is scheduled for Thursday to "fix" the non-working card.

    sigh...
     
  14. Cloud

    Cloud New Member

    62
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    Oct 16, 2003
    My installers showed up.... I handed them the directions. Install on our end took less then 5 min. The head office took 30 more min to figure out how to activate them. Both cards up and working in under 40 min after they made a few phone calls. All channels working fine..... The boys from the truck had never seen a CC TiVo before. It took a while for the lady in the head office to hand the phone to a guy that had done a TiVo before that knew what he was doing.

    Oh, It was Adelphia but Comcast guys showed up to do the install since they bought Adelphia out.
     
  15. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    I'm itching to do this, but can't afford an S3 yet (yeah, woe is me)

    My local Adelphia office has stacks of Cable Cards lying around (front office fellow's words, not confirmed by me!) and would be happy to hand me "up to two" to self-install. $1.75 pm each.

    Would anyone like to donate to the 'help-ashu-buy-an-S3-so-he-can-test-NoVA-Adelphia-CableCards-fund'? :)
     
  16. Laggan

    Laggan New Member

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    0
    Sep 26, 2006
    Virginia
    It wasn't bad at all. The tech came out and, while he had never seen a device that took two cable cards, he seemed quite confident that it wouldn't be a problem. He first checked out all of the cable in the house, starting with the main entry location. He replaced several connectors, a ground box, etc. and ran a short new run of wire to replace a bit that he said was not up to current specs. Then he tested the outlet where the S3 would be hooked up to be sure it had a strong signal.

    I had spent quite a bit of time in these forums and so I had added a set of notes to the back of the installer's instructions describing the most common things that had caused problems for other installers. He was quite sharp and took that all to heart and then we went through the instructions together and installed the first card. He activated it and it seemed to work (jumped straight to an HD channel to test it), so we installed the second card. It also worked on HD.

    It wasn't all perfect, though. I had to run through the guided setup to really test it out and he couldn't wait around while I did, so he gave me his cell phone number and said to call if there were any problems. After guided setup, it turned out that there were problems. The regular bottom 99 channels worked, and regular network HD channels worked, but none of the digital channels or HD Plus worked.

    I called him and he was great. I had mentioned earlier that one person here said the video ops people at Adelphia knew something about getting these things activated properly, so he called them and worked it all out. The cable cards apparently still had some programming in them from the last user and they were able to send through the corrections over the cable without another visit. He called me on my cell phone and said it should all work and, when I got home, it did.

    That was only yesterday, but so far, so good. Everything's working exactly as it should and the S3 is happily recording my HD shows. All in all, it was a pretty painless experience.
     
  17. generaltso

    generaltso Member

    964
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    Nov 3, 2003
    Vermont
    Cloud (or anyone else in the Vermont Adelphia area), can you get audio from the following channels?

    111 - Fuse
    120 - National Geographic
    123 - DIY
    163 - Lifetime Movies
     
  18. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    Thanks Laggan ... this gives me hope!

    I stopped by my local AdelCast office today, and notwithstanding the Adelphia signs, the lady behind the counter insisted the CableCard policy had changed (what with Comcast reworking the system) and required a truck run, with a waiting list of only two days. And all but promised to waive the $25 truck run fee since I had previously been promised a no-charge installation (really, an over-the-counter pickup, which they no longer allow).

    Could you PM me your location with a tinier bit more accuracy? I'm in Loudoun county.

    FWIW, I was told cable boxes and HD DVRs could still be over-the-counter-ed. Maybe I'll just get another 6412.



    NOT!
     
  19. tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    I figured I'd put this in this thread to see if I can get some help.

    Here is my thread.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=322630

    The Adelphia technician left my house after about 2 hours of trying to get my SA CC's to work 100%.

    He got them both activated pretty fast over the phone.

    The CRS was a little weirded out by having two CC's in one box. She kept asking for the TV model I have. We kept telling her that the TV does not matter as the CC's are going in a TiVo. She kept saying that our TiVo's don't need CC's.

    Whatever, she thinks the SA 8300 is a TiVo.

    Anyway. All my channels work except for the HD preminum package channels. I get my HD locals and HBO HD just fine. It is the rest of the channels that don't tune in (just a black screen)

    The tech told me to call Adelphia and tell them to look into it. I did that and the CSR said that he will send a tech out tomorrow.

    I don't think there is anything for the tech to do but call a CSR and have them hit the cards again.

    What should I do?
     
  20. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD

    Give it a day or so ... many folks' channels (in other Cable provider threads, of course) just automagically showed up in a couple of days!

    Did Adelpiha charge you for a truck run/installation?
     

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