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Offical CableCARD threads

Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Sep 21, 2006.

  1. magnum68

    magnum68 New Member

    Aug 22, 2004
    No luck, two guys came. One of them had tivo experience. Brought three extra cards and he was on the phone with dispatch for a while and dispatch told him that all cards were bad. Even the tech didn't buy that. I just gave up and asked him if they had a dual tuner DVR in thier truck. They did so I'm going to use that for now. Way too much of a headache with these cablecards. Sorry Tivo but I will not use the series 3 until this cablecard dilema goes away. I am happy with Comcats's dual tuner DVR, for now! :eek:
  2. CharlesH

    CharlesH Member TCF Club

    Aug 29, 2002
    Since there is no communication path from the cablecards in the TiVo back to the cable system, I wonder how their end knows anything about the state of the cards? :confused: Unless it is actually instead talking about some sort of internal consistency check in their databases?
  3. srjtr7

    srjtr7 New Member

    Sep 9, 2002
    Just got 4 cable cards for my 2 Tivo HD's

    I have Fios in Arlington, MA.

    Tech showed up, put in 1 card in each. Broke out his laptop and entered the cards.

    Checked the cannels.

    Put in 2nd cards...registered on laptop and tested channels.

    Ran the guided setup ...and everything went perfect.

    I have not seen an pixels yet. What channels should I look on??
  4. andrewket

    andrewket Member

    Jan 27, 2002
    Northern VA...
    I've got 3 TivoHDs up and running with 5 S-cable cards. The first card we tried to install was bad, and we had a few typos inputting all the data onto Verizon's provisioning system, but after that was rectified all went smoothly.

    It's so nice to have my Tivos back. Now if Verizon would just get M-cards I would be happy.

  5. Sep 2, 2007 #105 of 250

    dubluv tivo lover

    Mar 3, 2006
  6. Sep 3, 2007 #106 of 250

    holligl Member

    Dec 28, 2004
    Did you take it back through a Guided set-up? I had a Comcast setup last Saturday (suburban Chicago). The tech showed up without any cable cards, even though I told Comcast on the order I needed 1 M-card, and a Standard cable card for my Mitsubishi 231. After explaining what was needed, he left and came back with three M-cards. After several hours (their techs apparently wait in the phone queue just like we do) he still could not get all the channels or HD. (We tried one of the M-Cards in the Mitsubishi, which seems to recognize it, but it would not raise the Cable Card Menu to do the pairing. Plan to exchange and try a standard card.)

    At this point he is checking all the cable signals, replaced some splitters, and left me another one for the attic. He is indicating the signal isn't good enough for digital, and I will have to get an amplifier.

    He leaves, I run the Guided Set-up, and low and behold all the TiVo channels are working perfectly. I don't know if Comcast gave it another hit, or the Guided set-up was all that was needed. (Don't touch anything!)
  7. Sep 7, 2007 #107 of 250

    ChromeAce Early Adopter

    Sep 20, 2002
    Please add Atlantic Broadband to your list.
  8. Sep 8, 2007 #108 of 250

    aaronwt UHD Addict

    Jan 31, 2002
    I just had 4 Motorola cablecards installed in two TiVo HD boxes with FIOS TV. It took some time but they are working. At least the tech was able to do everything from his noteook pc. With Comcast they had to keep relaying info over the phone. Anyway it's working great so far. I'll be looking forward to December when I get my Series 3 boxes switched from Comcast to FIOS. I might do it sooner if everything works out OK for the rest of the month.
  9. magnum68

    magnum68 New Member

    Aug 22, 2004
    I am thinking of buying a cablecard, maybe off ebay. I've had two bad experiences with the comcast techs not being able to get their cards working with my S3. So I don't want to waste my time with them. Has anyone ever bought their own cablecard and contacted comcast to have it activated? If so, was it successful?

  10. TheMightyTick

    TheMightyTick New Member

    Aug 14, 2007
    After waiting 3 days shy of one month for SuddenLink to get a shipment of cable cards, I have a successful cablecard install on my TiVo HD on the first attempt. They used Motorola S cards. It took about 1.5 hours. Here are some quick notes:

    The first card installed and was activated, but when I would test the channels, I would get the channel names, but no video or audio on any channel. Not knowing what to do we went on to the next card, hoping that the audio and video would show up later on the first card. The second card was installed and activated but would never show the channel names. The installer had the cable company hit the cards again. Then both cards got stuck on channel 3.

    The installer said this was a good sign as he sees this happen on the cable provided DVRs and cable boxes he installs. He said that once the order is closed out then everything typically works. It was late on a Friday and he had to go and just suggested I wait and see if it would work at some point over the weekend and if not, call for help Monday. I didn't like being left, but the installer was not solving the problem so I understood. He made a comment that when installers get a job to install a cablecard, they usually try to push it off onto another installer. He said it could take anywhere from 15 minutes to 3 hours!

    After he left I waited maybe 10 minutes and got nothing. The cablecard statuses were all OK, so I decided to simply choose to restart the TiVo HD from the menus. Once it rebooted, everything started working perfectly.

    I think if I had known that a reboot was required, it could have cut the install time in half or even less (since the installer reworked some of my cable splitters). At one point the installer wanted me to get out of the cablecard channel test screen and use the reguler TiVo channel tuning. I didn't think it was a good idea because it must connect and get all the program guide and such, but he insisted. It ended up taking maybe 20 to 25 minutes!! And you cannot cancel it!

    I did get really annoyed that I asked for cablecards to be installed in my TiVo HD on Aug 10 and was told that as a policy, SuddenLink only supports installing cablecards in TVs and their own equipment. I told them that that policy would probably make me not be a customer of theirs soon. Then that night I found out about the FCC cablecard mandate and went back the next day. They promptly scheduled an install for 2 days later. Got a call on install day, 10 minutes after the window opened, from the installer saying that they were all out of cards and it would be 2 or 3 days to get some more in. After waiting 1 week I heard nothing and called and they said they are still on order. I was beginning to worry about them just delaying things to avoid installing in my TiVo HD.

    I waited 1 more week and heard nothing and called and was told they were still on order and then I demanded to know when they would be expected to arrive and was told Aug 31. I went on Aug 30 to the cable office to complain and such and luckily the warehouse manager showed up to say that the cablecards had arrived the day before. The scheduled the install for Sep 7, which was successful, thankfully.
  11. clcbmason

    clcbmason New Member

    Sep 16, 2007
    Chapel Hill NC
    Time Warner Cable- Chapel Hill

    So I got my HD from Amazon and made and appt. to have the cards installed. I asked the woman who books appts. to have the guy bring two S cards and an M card just in case. He got to my house and told me that he had never heard of M cards and neither had the guy at the place where he picks up equipment for jobs. He DID bring two S cards so I thought that we would be good to go. He puts them in and calls TW to get them activated and is surprised when the supervisor of the techs asks to speak with me. So I get on the techs cell phone and this guy proceeds to tell me that I should have specified that these were going in a Tivo HD ( I did) and that the FCC has started fining them because they have been using S cards in the Tivos. I was floored. He had no answers as to why they would single out Tivo owners...yada yada yada!
    Long story short he said that they would "track down an M card" and make another appt. So that is where I stand. This is getting frustrating to say the least. They said they would call me first thing Monday the 17th although I am not holding my breath. I did get a hold of a customer service supervisor and the install will be free b/c of the screwup.

    BTW I called Tivo to see what they thought of the FCC thing and the tech said it was horses**t.
  12. johnb73

    johnb73 New Member

    Aug 16, 2007
    Note on Cablecards and Tivo3 problems:

    Just to have my experience written down for the record, and hopefully this is a good place for it.

    I was having what I thought were problems with TWC cable in NY. On the 2nd tuner, with 2 SA cards installed, I would get what I thought was the usual pixelation/macroblocking issues that I read about all over these forums. However, it wasnt until a Wikipedia visit that I realized I was not having pixelation or macroblocking, but simple video data errors. I had lived with this problem since installation, mostly attributing it to "bad channels" because the video corruption/audio loss seems to be occurring on certain cable channels that we frequented. The funny thing was that the 1st tuner was fine, and both cards where the exact same SA cards. I also thought for a while that it was a signal strength problem, because the Tivo meter showed 99% on the 1tuner and sometimes 89% on the "bad channels". But, once I realized that it was just simple data errors, I recalled the cablecard setup screen.

    When you configure the cablecard, there is the SP diganostic screen (the first screen viewable on the list). This had a field for "Decryption". On the 1st card, it said "OK" and on the second it said "No ECM detected" or something close. Now, of course, my tech knowledge told me ECM = error correcting module. Ah-a! Did I feel silly after almost a year of living with the corruption. So I just ejected the card and reinserted it until the 2nd card read "Decryption=OK" and I have been ok since. I might get an artifact once per show, but the improvement is dramatic making all shows watchable once more. Hopefully this helps people out there like me who have been combing these forms for months upon months trying to find the solution.

    some key words for those google searchers;
    tivo3 HD pixelation corrupt video error audio loss
  13. Patranus

    Patranus New Member

    Sep 15, 2007

    Had 2 cable cards installed Wed. Didn't work. Tech came on Friday, 1 worked 90% of the channels, the other worked with 10% of the channels.

    Just got off the phone with Comcast. Have to have a 3rd tech come out.

    I was also informed that they will be taking away some HD channels which were "grandfathered" into my plan and still charge me the same amount per month.

    Kinda wish I never bought my TiVo and switched to Direct TV - But now love my TiVo and would never consider getting ride of it. ARRRRRRRRR!!!!!!!!!!!!!!
  14. t-shady

    t-shady New Member

    Sep 17, 2007
    For those of you that have Service Electric of Lehigh Valley, PA (SECTV)

    I picked up my 2 cablecards for my HD Tivo with no issues. They are $2.95/mo to rent and require a $25/ea deposit. I didn't realize, but they are multi-cards so you only need 1 of them for your HD Tivo. I will have to return my un-used card.

    Installation was incredibly painless. I popped the card in and called the service department to activate the card (they provide the card number on your receipt). I was up and running in less than 5 minutes. SECTV does not provide onDemand, but you can still order pay-per-view with the cablecard.

  15. George Cifranci

    George Cifranci Viva La Tivo!

    Jan 30, 2003

    For what its worth TWC in Columbus, Ohio has M-Cards and installed one in my Tivo Series 3 (to replace a S-Card that went bad). Still running in S-Card in slot 2 though. So at least they have no issues with putting M-Cards in Tivo's.

    However, there seems to be an issue with Scientific Atlanta M-Cards and the Tivo Series 3 that I am working with a CableCard guru at TW Columbus with (they have a Tivo Series 3 in their shop as well).
  16. ji0005

    ji0005 Member

    Sep 28, 2007
    Chicago, IL
    Just an FYI, I called today to setup an appointment for a cable card install for my new Tivo HD, and they informed me that all Chicago offices (not sure about burbs) will now allow the customer to pickup cards. So I headed over and grabbed one.
  17. mrdazzo7

    mrdazzo7 Active Member

    Jan 8, 2006
    Man i WISH Cablevision did the same thing... I hate the idea of having an installer come, because not only do I have to wait around for a 'window' of four hours, but I don't own the house I live in so I hate having random people come in to do stuff to my TV (haha). Would so much rather pick up the cards and activate myself, since I can follow the Tivo directions and get it done, unlike some of the cocky techs who refuse to read then spend two hours getting no where. Hopefully my experience isn't that bad.
  18. johnnylundy

    johnnylundy New Member

    Feb 2, 2005
    My Comcast tech had two comments:

    1. "Hey, I didn't know you had to insert the cards one at a time."

    2. "I'm on a CableCARD job. I really kind of hate these things because they usually don't work."

    No wonder they "don't work" if he doesn't know how to install them.

    I insisted that he follow the TiVo directions. It worked fine.
  19. Oct 2, 2007 #119 of 250

    Joybob New Member

    Oct 2, 2007
    What's the point?

    I just got my S3 box and it's so much better than the box the cable company gives.

    That aside, I stole the M-card from the cable companies box and stuck it in the tivo and it works fine. My question is; is there any point to having an M-card vs. a S-card. I thought a S3 couldn't handle multi-stream from 1 card. If that's the case why is it so much more expensive than the Tivo HD? Is this something they can fix with an update?
  20. Oct 7, 2007 #120 of 250

    magnum68 New Member

    Aug 22, 2004
    So you stole the cablecard that belongs to the cable company? You must be a great role model to your kids.

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