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Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Sep 21, 2006.
I don't understand why they couldn't receive those packages/channels.
Interesting- But then you OWN it. I don't recall ever seeing other providers doing that. Awfully LONG payback compared to teh typicle less than $2/mpnth rental of the device itself.
I forgot installation...
Official Eatel Installation Thread
In Ascension Parish (County) Louisiana there is a company called Eatel that has traditionally been the phone company. They now have fiber installed to most houses and the new FiberEdge product provides phone, TV and Internet service. They offer the SA8300 which I have used for 2 years now. I was concerned that they would not have cable cards but they do.
The cable cards are offered without installation and can be picked up at one of their two locations. They have them in stock and it takes about 5 minutes to complete the transaction. They charge $3.50/month per card and there is no additional outlet fee for them. I have not discussed lowering the price based on the fact they are in a single device.
Installation was fairly easy. You put the cards in and then have to call to get them activated. Their repair department in open until 10:00pm 7 days/week so you can get them activated on the weekend. The first card activated immediately, but the second one required 2 additional phone calls to get setup. I get the impression that they are somewhat familiar with the cards but have not had a lot of them installed. The technicians I spoke with did not know about the Series 3.
Both tuners and cards are working fine. You are able to get all of the analog and digital regular channels, all of the HD channels and all of the premium channels. You can not get the new video on demand (as expected). You can get pay previews including Tigervision (for LSU Sports).
I'm happy to finally be back onto a Tivo. My wife loved the Eatel but missed the Tivo.
I was just on the phone with a Starstream rep and they are just a couple weeks away from having CableCards available - they have finished testing and just need to get the cards and service into their system. It does not appear that they have tested with a Series 3 so I may be the first guinea pig as I have scheduled a Dec 11 install date. I'll post my experience.
I had my two CC installed yesterday with no problem. The cable guy said afterward it was his first Tivo although when he was doing it he acted like he did them all the time. I made it extremely easy for him-- I turned the Tivo around and had it on the right menu, etc. He seemed to know his way around a Tivo, though.
What surprised me was that I did not have a standard config leading up to my Tivo. I had a bypass filter that chops out channels 75-80 so that I can keep a Tivo in the basement and broadcast it on channel 78 and the HD Tivo was on the other side of this bypass and yet the install still worked. Unfortunately with frequency harmonics, a bypass filter for 75-80 also knocks out channel 750 which is HBOHD so I still had to bypass the bypass filter for the HDTivo directly to the outside world. (The other TV's still get the basement Tivo)
The cable guy said the reason why CCs had such a bad rep was that the cable companies were forced to provide them, so they were rushed into service and the first wave didn't work very well and all he could do was call in the numbers and wait for the other end to figure out the problem.
Cable Company: Insight Communications - Northern Illinois
Well bought my tivo last sunday. Took several calls before I could get them to send anyone out at all. But finally I did get an appt.
Tonight I had an Insight Communication installer out. He had never installed cards in a Tivo before but was very helpful. We got to the point where he was to call and activate the cards and when he got on the phone with them, he mentioned he was installing into a Tivo. The guy on the other end basically said right away we don't work with Tivos. I'm sorry it doesn't work. And I can't activate it.
So, the installer radio'd his boss who said yes there was a memo and we don't work with tivo. You must not have been there that day. I asked if I could speak to him and I asked him if we could not please just try and if it didn't work, that would be ok. He said I'm sorry ma'am even if I wanted to I have no authority over the people who would authorize it and they won't do it. He suggested I get the cable pvr but I told him I did not want to do that. I liked tivo and I was willing to pay to rent the cards, I just wanted to use my own equipment. He apologized but again the tivo was not compatible with their cards.
So after begging them to call them back and say its a tv and being told no, the installer left with his cards. After not really attempting anything.
So, after years of waiting for Tivo and deciding to go with cable even though I'd prefer Dish Network so i could keep my tivo...having less hd channels but keeping Tivo features...I was going to give in and get dish's pvr.
I called Tivo - to assure that the receiver was cancelled. I got a nice rep named Jeremy. I explained what happened. He asked what cable company I had and put me on hold. Then he came back and said we're going to call your cable company with you o nthe phone if that is ok. I said sure.
My cable rep got on the phone and Jeremy said Hi I'm jeremy from Tivo, and sue is a customer of ours. You are familiar with Tivo aren't you? she said yes. We explained the situation that happened with the rep who just left... and she said can you hold while I talk with my supervisor. Then she gets back on the phone and apologizes and says I'd like to set up another service call and send another rep out there for you to install the cards.
So this saturday we'll try again.
Read my experience with Insight. You may want to call Tivo and see if they can help you and your cable installer.
I think the key is, when you get this crap form CableCos, is to just ask for a suprvisor and tell them nicely that you're going to double check with the FCC about their lack of cable card support and see how quickly their tone changes. Unless they're so small they have an exemption, that should get their attention pretty quickly.
Just added a thread to discuss experiences with Allegiance Communications:
Just added another new thread:
I recently heard from them and they said the cable cards are ready. I've ordered my S3 and will order cable card installation when the S3 arrives. My email is gwtamblinATyahoo. Let me know how it goes with you and I'll do the same.
My S3 arrived last week. Set it up over the weekend. The cable guy installed the cards yesterday. Everything is working GREAT! I am their first install.
Thank you for allowing me to come to your home to install your S3 Tivo w/Cable Cards. Please contact me via email if you have any problems. Enjoy your new Tivo!
Please contact Starstream offices via phone, ask for Ken J. to arrange for install of your cable card. In reading this forum, you stated you had an install arranged for December 11th, however i do not believe that your card was installed. Please let me know if this is the case, and we can get a card out to you for your Tivo.
I just posted one for Grande Communications:
Hi, I would also like to see a thread for Bresnan, they seem to be confused as to what cable cards are here in Cheyenne, Wy
Just in case anyone wanted to share their cablecard feedback directly with Tivo:
(One failed install today, next try Sunday...)
I just got a letter from TWC saying they are increasing prices 5% across the board. Cable card price went from 1.75 first card 4.75 each additional to 2.50 first card and 5.50 each additional.
Also they have lowered the price of their DVR by 1.00.
I just hooked up my tivo 3 with 2 cards. I also have the hd cable box with card and tivo 2 hppked to that. I haven't checked the recording on my tivo 3 yet but my tivo 2 now records only audio and the video is blocked? I do ahve the hdmi hooked up direct to the back of my sony lcd tv but NOT to the cable box. Is there any renmedy to this crap? I mean why did I bother getting an Hd recorder if I cant record in Hd? How is giving me the run around cable of woodbury LI or Tivo? ANYONE please help or give any direction...
I just posted a thread for US Cable: