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Offical CableCARD threads

Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Sep 21, 2006.

  1. Bantha Fodder

    Bantha Fodder New Member

    Aug 14, 2007
    Verizon appears to be rolling out M-cards, at least in the Seattle area. I just got FiOS TV installed yesterday, and my TivoHD is now running on a single M-card. $3.99/mo.

    My story is here. I've posted this in a couple of other threads; I hope that doesn't get counted as spam. If so, I apologize.
  2. BimmerDob

    BimmerDob New Member

    Jul 3, 2003
  3. jhernandez86

    jhernandez86 New Member

    Dec 3, 2008
    Just got a new HD Tivo, and last week Time warner cable came over to install the two cards. One work and the other one did not work on the first try. But after an hour of hard work, the technician was able to have both of them working. The funny thing is that now I have more HD channels than bwith the cable box.

    I am not sure what is causing this, but hey, now I have about 15 new HD channels.
  4. falc122727

    falc122727 New Member

    Jan 21, 2004
    Had my M-Card installed by Comcast of Gloucester Co, NJ on 12/24. Whole process took about 15 minutes. Tivo went into guided set-up on it's own, but all is well.

    In only one day my Hard drive is filling up with HD content. Good thing my new 1TB drive arives next week.
  5. CiP

    CiP New Member

    Jan 25, 2003
    Does anyone that has Service Electric Cable as their cable provider and using cablecards having issues with channel lineups updating correctly? I have 3 TiVo HD's and 2 TiVo Series 3's. The channel lineups are incorrect in zip code 08865. I have tried updating many times. Some channels say, "To Be Announced" and others are not the channels they say they are. For example, 515 says it National Geographic HD and is really the Weather Channel HD and 516 says it's A&E HD however it is National Geographic HD.
  6. kevinivey

    kevinivey New Member

    Nov 7, 2002
    Columbia, SC
    I have TWC here in Columbia, SC. The subcontracter showed up theis morning with a single S card, and he had never done a cable card install before. I told him that it was the srong card .He called the dispatcher and she said they did not have any M cards in stock. I said I had a 8300 HDC that has a M card in it ,and he was supposed to pick it up. I convinced him to put it ,and it came right up. Called the dispatcher ,and was told that it had to stay with the box. The next Saturday install is the January 17th. I guess we will try again.:rolleyes:

    oops almost forgot, he forgot to take back the remote with 8300 he picked up.
  7. hamav8tor

    hamav8tor New Member

    Jan 8, 2009
    Had my own (first) experience with a CableCARD instal today in a TiVo HD XL in the Londonderry NH market. Specifically requested an m-card and was told no problem. Installation tech (outsourced) showed up with two s-cards. Great. Was told they are out of stock.

    He installed them - took about an hour by the time he was done and two phone calls to the NOC.

    Things *basically* work but some of the channels just don't work. We switched to Digital Starter and channels like CNN HD (which show up in the TiVo Guide) just don't work, but they are advertised as part of the package.

    Tech (real Comcast tech this time) coming back in a few days to troubleshoot. Ca't believe that something that is supposed to be so mainstream at this point is still this hard.
  8. Krazy Pat

    Krazy Pat New Member

    Jan 11, 2009
    please post a suddenlink for cable card
    They came out and i got some good info to post thanks.
  9. Krazy Pat

    Krazy Pat New Member

    Jan 11, 2009
    suddenlink truck showed up today and inserted a multicard today, he took about 30min to find out that the card was bad so he put another in we went to the cable card setting agian and the card poped up with all the info and took off right away, after he called into the pop and they sent the info, no problems and all my shows came on, records, and watch other show no problem,
    He did tell me that there are a big rush to get cards out and that motorola is pushing bad or corrupted cards so make sure the guy has extra cards becuse of this issue, as well as it only took about 20 min total after the other card went in. so i am running one multi in my tivo series 3 hd reciever no problems except cant use the junk like on demand and interactive dont use them anyway.
  10. leecow

    leecow New Member

    Oct 4, 2004
    Thought I'd add a clean HD cutover success story to the dialog to perhaps help new folks not despair ;)

    I've made what can only be described as a staged transition to HD. I fell into a good TV deal, exchanged the SD cablebox for HD and enjoyed the setup along with my S2 while reading here and other places about various TivoHD experiences.

    After about a week of research and dragging my feet, I ordered the HD which arrived on time via UPS from the Tivo mothership. Installation and set up were without incident. The next day I popped into the Comcast office (Lynnwood) to pick up an MCard. Folks in the Lynnwood office were very helpful and had no problem handing over the card. Later that evening I installed the card without a hitch and the Comcast CSR was quite pleasant and seems to have hit all the right buttons on her end to activate the card. Channels worked as advertised and all guide data was filled out by the time I got home from work the next day. The TivoHD has since picked up the latest firmware udpate, rebooted and all is well.

    Almost makes me comfortable enough to risk Netflix. :rolleyes:
  11. Jgzog

    Jgzog New Member

    May 18, 2009
    Chapel Hill, NC
    Chapel Hill, NC - Time Warner Connection

    I added an HD Tivo with network connection to my home system and it is working fine so far. Have a second S2 Tivo in another room under monthly billing via Tivo and the interaction between the two is neat, but only time will tell if it is worth the extra $12.50/mo. Getting this set up and the network system working was not easy but it is clicking right now.

    I don't particularly miss HD, but having seen a local TW announcement of impending channel changes figure it's time to get a cable card and join the digital/HD world. From TW's own announcements plus Tivo's info it looks like I'll need one Multistream Card plus a tuning adapter to provide the two way communication needed for upcoming Switched Digital Video.

    So far, have:

    1. Visited the local TW office to see about getting the M card and installation appointment. Nice folks but the person I talked with admitted knowing very little about cablecards and suggested I call TW directly.

    2. Called the local TW office and the representative said that I would need two M cards to provide for the needed two way commo but he did not think I needed the tuning adapter. (This didn't gibe with what I've read here and elsewhere and I told him so.) The rep quoted the price of $42.50 per card for installation and $2.50/month for each card. (Installation price for inserting a card and calling it in to calibrate it seems high for what I'm reading on this forum.)

    Nice guy but I don't think he knew much about cablecards or tuning adapters, but he agreed to set an appointment with a technician tomorrow and was confident the tech would know what to do. He was much more interested in selling me TW's set top box, DVR, etc., which, to me, does not compete withTivo's service, so far.

    3. I'm waiting to see what the technician has to say tomorrow. My guess is that if he is an experienced TW tech it should work out fine.

    Do I have it right about the basic components needed: one M card plus one tuning adapter*, competent installer, and functioning cable system? (* And, that the Tuning Adapter is not needed except for SDV?)

    Maybe what I'll learn is that - "If it ain't broke, don't fix it!" was the way I should have gone.
  12. 2manydvds

    2manydvds New Member

    Oct 12, 2006
    I have a question about Comcast's charges for a TivoHD. We have an HD box from Comcast, which we have been using for a year and are still using. Recently I purchased a TivoHD for a second HD TV and had without incident(amazing as that sounds) a M-card installed. Fine. However, I notice my monthly bill increased $14, $7 for additional HD service and an additional $7 for digital service. Why am I paying so much for an additional box that I bought? Is this the future? $14 per HDTV. This sucks big time!
  13. husky55

    husky55 New Member

    Feb 2, 2008
    Madison, CT
    I have the same setup. HD service is charged for both the Comcast box and TivoHD, $7 or about. The $7 digital access is for the Tivo to access Comcast network ( it sucks) and the M card is supposed to be free of charge. In any case, Camcast is not shy charging money for their service. I am paying in excess of $100/mo no matter what I do.
  14. 2manydvds

    2manydvds New Member

    Oct 12, 2006
    Thanks for the info. Our cable bill is over $130 with internet and no premium channels. Dummy me, I thought that the extra charge for HD was for the special box to receive it and I was already paying for "digital" service. What really got me was the fact that all channels are going to "digital" and HD, anyway. To say HD is gonna cost you extra because it's special makes me wonder if color programming was extra when it started? Wasn't Comcast supposed to offer "a la carte" service? As Comcast moves popular channels up into the digital domain, they are making cable service less affordable. Maybe I should be looking at satellite service, but I know my Tivos won't be compatible and one of them is an older Humax w/DVD that has lifetime service on it.

    OK, I'm vented.
  15. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    You are being charged incorrectly - there should be NO charge for 'HD service' on a Tivo, that fee is only supposed to be charged if you rent one of their STBs. I would dispute this charge all the way to Comcast exec relations in Philly.
  16. WSeverino

    WSeverino New Member

    May 17, 2009
    Just had the tech out at my house in Marietta, GA. He first showed up with 1 M-Card and 2 S-Cards. I was like WTF! I requested 2 M-Cards. Needless to say the first M-Card installed perfectly and works like a champ. He couldn't get the 2 S-Cards to work so he went up to the local Comcast office and they actually had an M-Card. He comes back and wow it worked right out of the chute! Everything set-up perfectly.
  17. hillstrubl

    hillstrubl New Member

    Aug 10, 2006
    Ordered/Installed Tivo HD to replace Comcast's HD DVR, called them to inquire about cable cards. I was instructed to drive over to their Michigan Ave. billing center to make the swap. I was given a single MultiStream card. After installing it and calling to activate only the broadcast channels in HD and regular analog cable channels worked. I gave it 2 full days, 2 more activation phone calls and several restarts to no avail.

    Went back in to swap for a different MultiStream card (was given a 2nd Single Stream card for no apparent reason), activated it and voila all is well!

    Got a free SD Comcast box that I put alongside it for OnDemand/PPV or if we want to watch a 3rd thing while 2 more are recording on the Tivo.

    Current monthly charges for equipment - $0/mo for both cards (will return the Single stream soon) $0 for comcast SD box.
  18. dandare

    dandare New Member

    Jun 10, 2009
    I am in Vero Beach, FL and just switched to Comcast from DirecTV and purchased a new Tivo Series 3 HDDVR rather than suffer using the Comcast DVR. When ordering the service at the local Comcast Office I explained I did not want a receiver, just a Multi-Stream cable card and I made sure that is what was requested on the order.
    When the installer arrived we went through the order and he explained that he did not have any M-Cards on the truck so would have to install two single channel cards. I figured this was not too much of a problem as I could perhaps get an M-Card from the local office at a later date.
    I proceeded to setup the Tivo ready for the installer to insert the cable cards. The installer was really appreciative of this as he explained most customers who want to use Tivo just leave the box next to the TV and expect him to set everything up.
    The two single channel cards installed relatively smoothly and while activating the cards the installer told me that the female customer service rep he was speaking to told him that I would not be charged for either of the cards. In addition to this, she also gave me a deal on the internet service ($24.95/6 Months) and I was also going to get a credit due to the installer running late.
    When I received my first bill from Comcast I find that they are charging me an additional outlet fee of $6.50 (I only have one TV) and $13.90 for HDTV service! There was no charge for any of the cable cards.
    When I called Customer Service I was able to get the $6.50 taken off as they had apparently got me down as having two outlets. The HDTV fee however was a different matter - apparently in this area they charge the HDTV fee for each device and class two single channel cards as two devices. When I protested that I had requested an M-Channel card but the installer told me he only had single channel cards on his truck, I was told that they did not have M-Cards in this market yet and that they were still being tested. Then I asked if I did have an M-Card then would I be only charged for one HDTV access fee? to which the response was "pricing has not be finalized for the M-Cards".
    I was obviously not happy and was put through to a manager who repeated the same information.
    This is crazy as if I had a Comcast DVR I would only get charged one HD access fee.
  19. windracer

    windracer joined the 10k club

    Jan 3, 2003
    St. Pete, FL
    Brighthouse does the same thing over here in St. Pete. I'm being charged $2.95 x 4 for the four single-stream CableCARDs I have in my two TiVos plus the $0.95 additional digital outlet fee three times. It's a crazy racket ... as soon as FIOS is available in my area I'll seriously consider switching.
  20. dandare

    dandare New Member

    Jun 10, 2009
    I thought I read somewhere that the FCC requires the cable operators to supply the first cable card for free?

    I foolishly tried speaking with a different customer service agent last night. I explained the charges and he justified the charges by saying that the cable cards are the same as a set top box without all of the plastic, therefore I am being charged as if I have two set top boxes - this is crazy.

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