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Offical CableCARD threads

Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Sep 21, 2006.

  1. Brighton Line

    Brighton Line Member

    143
    0
    Mar 15, 2006
    Brooklyn, NY
    My friend on Long Island was repeatitly told he could do the cards himself, even cancelled the install visit. He was told to go to the local office. He even called the office and they said yes they had cards.
    Nope, went there and they looked at him like he had two heads. Cards had to be installed by their tech's with a truck roll.
    Good luck, and I hope it isn't another "Check is in the mail" :)
     
  2. bumgarb

    bumgarb New Member

    7
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    Aug 26, 2008
    Well, it does appear that something is screwed up.

    I got a phone call today (8/27) in which they said they were calling about my appointment for 8/26 (yesterday). I didn't have an appointment yesterday... I called and order the cards yesterday... but not appointment was made.

    Then I got home and there was a note saying a tech stopped by at 1030 (on 8/27). Again, I didn't schedule an appointment (because they are suppose to be mailing the cards). Somehow, I managed to get next day service without even having an appointment.

    So I called the number and the rep said that he didn't see an appointment on my account. He instructed me to call Billing to see what is going on. Of course, I can't do that until tomorrow because they are closed.

    So... am I suppose to sit around waiting for them to show up, without an appointment? Do they think I have ESP?

    They are really not going to like it when I start calling about my missing $200 AMEX card. LOL.

    -bumgarb
     
  3. Sep 2, 2008 #183 of 250
    bumgarb

    bumgarb New Member

    7
    0
    Aug 26, 2008
    So, I did end up having a tech come out. He was able to do the installation rather quickly. And, the installation fee is waived due to the confusion of mail versus tech.

    However, there does seem to be an issue. I only get HD on one tuner. It doesn't appear that I'm getting HD through both cablecards. I get SD through both, but not HD.

    Are there any Verizon FIOS customers out there who can confirm that they have 2 s-cablecards that both tune HD channels?

    Thanks,

    bumgarb
     
  4. Sep 3, 2008 #184 of 250
    esjones

    esjones New Member

    38
    0
    Oct 20, 2007
    Hi all... I'm on the verge of ordering my TiVo HD, and have a question about M-Cards. Is there anyone here on TWC in Dayton Ohio (actually, I'm on what they call their "Southwestern Ohio" system but it is served out of Dayton) who has an M-Card for their TiVo HD?

    I just spoke on the phone with a CSR who didn't know what an M-Card was. (Thought it meant two-way.) Before I get insistent with them, I'd like to know for sure that they have M-Cards available.

    Many thanks.

    - Earl
     
  5. Sep 5, 2008 #185 of 250
    mbruns

    mbruns New Member

    6
    0
    Mar 14, 2007
    Hi Earl,

    I have Time Warner in Columbus. It's not Dayton, but I imagine the system is similar.

    Trust me, it's virtually impossible to talk to a CSR who has a clue about Cablecards. Time Warner will have M-Cards in stock. I upgraded to a Tivo-HD in January. It took 3 truck rolls, but they got it working.

    A few hints:
    1) Make sure the CSR writes on the order that you have a TivoHD, and need 1 M-Card, not 2 S-Cards. The CSR probably won't know what it means, make sure they write it down.
    2) Print out the Cablecard form from the tivo website and have it ready when the installer arrives.
    3) If the installer is the least bit unsure, call Tivo support and ask for Cablecard support. Have them on speaker, they'll walk the installer through the process.

    The bad news:
    Everything is copy-protected, and Time Warner is starting to move their channels to SDV. No-one in Columbus knows what a Tuning Adapter is.

    The good news:
    It works, the picture quality is excellent, and you have the Tivo interface.

    Mike
    ------------------------------------------------------
    P.S. I'm not intentionally slamming the CSRs. They just get no training on Cablecards. I hate the system where a monopoly can totally ignore the FCC and open standards with impunity.
     
  6. Sep 5, 2008 #186 of 250
    esjones

    esjones New Member

    38
    0
    Oct 20, 2007
    Mike -

    Thanks for the advice. I went so far as to tell the CSR the model number of the CableCARD that I want (Scientific Atlanta PKM800) based on my web research, and that I wanted a TWC employee rather than a contractor to come out and do the install. Made him write it all down and put it in the service call record.

    TiVo HD should be here on Tuesday, and my CableCARD installation appt. is Friday.

    I'll report on how it goes.

    - Earl
     
  7. Sep 5, 2008 #187 of 250
    jmaditto

    jmaditto New Member

    143
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    Jul 29, 2007
    Columbia, SC
    Tell them to call the National TW CC Hotline if they have any issues. review all the FAQ's on CC installs and print out pages or have a computer ready t to look up stuff when they are onsite. Good luck.
     
  8. esjones

    esjones New Member

    38
    0
    Oct 20, 2007
    I got my TiVo HD on Tuesday, and had scheduled the TWC installer to come out today. Good thing, too, since it took a couple of days for the TiVo software to be updated to the latest version. (Out of the box, it was at 8-point-something).

    I had asked for a TWC employee, not a contractor, to come out, and told them not only that I wanted an M-Card, but also gave the CSR the Scientific Atlanta model number that I heard was in use in the Dayton market.

    The guy I got was named Kris, and he is the one you should ask for if you have TWC technical issues in the Dayton market. He told me, "whenever I see an order come through for CableCARDs, I automatically pick up two S-cards and an M-card to be covered."

    The M-Card was installed and TiVo recognized it right away. Kris tapped the pairing information into his handheld and in a few seconds, the card started receiving a firmware download. This is a SLOW process.

    When that wrapped up, the TiVo showed the card was activated, but no digital channels appeared. Kris measured the signal strength at the TiVo, and determined that the splitter I had put at the wall outlet to feed both the TV and TiVo was attenuating the signal too much.

    We got rid of the splitter, but still no digital channels. We then did Guided Setup, while Kris tapped instructions into the handheld again to tell the system to recognize the card.

    That did the trick. Overall, the house call took over an hour, but the CableCARD works fine.

    I'll share Kris' full name by PM if you want to ask for him.

    - Earl
     
  9. Nosmo Rex

    Nosmo Rex New Member

    20
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    Feb 13, 2003
    Beaverton,...
    Anyone have any recent experience with Verizon multistream cards, specifically in the Portland/Beaverton area? I'm thinking of pulling the plug on Comcast, and switching to Verizon. I did an online chat with Verizon customer service, and as far as she knew, they only had S-Cards. I told her that it didn't appear that I could order cablecards of any kind online, but she said that the the installer would have cablecards "in stock" when they arrived. Sounds sketchy to me.
     
  10. oregonman

    oregonman Member

    85
    0
    Jul 1, 2002
    Portland OR
    I'm in the same boat and the same area as you are. I would like to get FIOS, but it is really hard to get info from verizon. I called today and they said that they only have S cards and they are $3.99 per month each. I didn't really get the feeling that he really knew anything about Tivo or cable cards, so I don't have any confidence in the answer. I chatted with an online order agent and they said that there is no way to order cable cards online. He said that I can order the bundle online and then order the cable card from the local office, but I suspect that it would involve a service charge for the install.
     
  11. Gregor

    Gregor Active Member

    46,750
    15
    Feb 18, 2002
    I had to do the same, ordered online and add cable cards via a phone call. Verizon charged me $19.95 for every additional outlet over 3, and 1 cable card = 1 outlet.
     
  12. oregonman

    oregonman Member

    85
    0
    Jul 1, 2002
    Portland OR
    That sounds like the regular price for an install with them defining 1 cable card = 1 outlet. A few questions:

    Are you in the Portland, OR area or elsewhwere? It seems like different areas have differing levels of cometency if filling orders. Were you able to call before the install and add the cable cards to your order or did you do it after your inital installation? When you ordered online, what did you put in the correct number of outlets/cards in the TVs commected part or did you leave out the cable cards? Thanks.
     
  13. thomb

    thomb New Member

    60
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    Jan 22, 2008
    Mill Creek, WA
    The rep you spoke with was correct :eek::eek::eek:. Verizon does not have M-cards and the S-cards are $3.99 each / month. You must order them over the phone, so don't bother with the online order. You are better off doing everything over the phone. They waived the install fee for me last week when I switched (Seattle area).
     
  14. Gregor

    Gregor Active Member

    46,750
    15
    Feb 18, 2002
    I'm in SE PA.

    I had to call before the install and add cable cards, so the techs showed up with them to do the install.

    I left out the cable cards on the online form.
     
  15. oregonman

    oregonman Member

    85
    0
    Jul 1, 2002
    Portland OR
    Thanks for the info. I'll try it that way since it worked for you.
     
  16. oregonman

    oregonman Member

    85
    0
    Jul 1, 2002
    Portland OR
    Did you get the online rate going over the phone? Online it says there is an extra discount of $10 per month for ordering online. The person I spoke to over the phone said you have to order online to get that discount.
     
  17. Nosmo Rex

    Nosmo Rex New Member

    20
    0
    Feb 13, 2003
    Beaverton,...
    My Verizon installation is this Friday. I got a VM from a Verizon guy saying he had done a survey and that he would have to "dig a trench" to the house from the street. My wife has a lot of nice landscaping that is likely to be in the way, so I am concerned as to what exactly they plan on doing. I really don't want them tearing up my driveway or digging up a bunch of plants. I need to call and see what the deal is.

    On a side note (and I realize this has probably been answered elsewhere), since I am changing from Comcast to Verizon (and therefore getting a new channel lineup), will my season passes fix themselves, or will I have to rebuild them?
     
  18. DerickA

    DerickA New Member

    1
    0
    Nov 17, 2008
    I just bought an S3 and am awaiting the cablecards to be installed, but is there anyway to change the channels without them? I try and the screen goes grey. Only channel 3 comes up, but when I change the channels on the cable box it works.

    Do I have to wait for the cablecards, or is there a way around this?
     
  19. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    The S3 won't work with a cable box. So all you can do right now is connect the coax directly to your S3 and watch the analog channels.
     
  20. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    Wow, you are so right. I would have tried to overthink this obvious answer. Just like the old tv/vcr button. :D
     

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