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Not recording -- "Someone modified the season pass?!?!"

Discussion in 'DirecTV Receiver with TiVo' started by islander, Dec 18, 2006.

  1. chrishicks

    chrishicks Tivo Junkie

    570
    0
    Dec 30, 2003
    MI
    so I was over at my parents yesterday and they had a reboot as well after about 10min. after the service data download. this has happened 2 times in the last 4 days for both of us. now, all of our units are recording something(I'm guessing another service data download - red light but not recording any program). this is the first time that I can remember that it did this in the afternoon and not very late at night(usually between 2:00 to 3:00am). I'm guessing I'll be seeing more reboots in my future.

    now for a question, are all these reboots bad for our tivos?
     
  2. DogGone46

    DogGone46 New Member

    3
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    Dec 25, 2006
    At least 1 month before DirecTV fixes Wishlist/Season Pass!

    Wishlists not generating. Don't bother restarting or resetting your system. It doesn't help. This seems to be a random problem. Sometimes it happens to one receiver in our house, while the other receiver is OK.

    I called DirecTV yesterday. You need to call them too, because until they get a certain number of complaints they don't "register it as a problem." The closest DirecTV got to knowing about this problem is one that is related to Season Passes. They are working on a permanent fix for the Season Pass problem, but it will be at least a month before it is downloaded to the customers. CALL DIRECTV AND SPEED THINGS UP!
     
  3. drew2k

    drew2k Drew != Drawn

    4,864
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    Jun 9, 2003
    Long Island, NY
    DogGoneIt! Although the end of your message has some merit, please stop posting the exact same message across several threads. You already started a new thread for this, so no need to repeat it in every other thread that mentions a SP/WL problem.
     
  4. Bill99

    Bill99 New Member

    93
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    Dec 31, 2003
    I'm having the same problem also. Mine automatically rebooted at about 2:45am Friday and I did not notice the problem until today (Monday).

    Tonight I forced a phone call which caused no change. A couple of hours later it reindexed. Now, after re-indexing, everything appears more normal. I haven't checked every one of the season passes, but before the call and re-indexing I had only about 10 season passes show up and now I have about 50 which could be about right for me. It's actually hard to tell exactly because what may be missing due to the repeats during the holidays.

    Everyone force a phone call, wait for re-indexing and report back what happened.
     
  5. chrishicks

    chrishicks Tivo Junkie

    570
    0
    Dec 30, 2003
    MI
    I forced a call on both my units a few days ago and I am still having issues with reboots.
     
  6. Rik

    Rik New Member

    190
    0
    Dec 29, 2000
    Milford,...
    Just jumping in an adding to the list. Same issues - nothing showing in my season passes on my HDTivo. Set up a SP for Knights of Prosperity a couple of days ago and it picked up the premier on Jan 4th. Now it's gone and the SP shows no eps.
     
  7. jsevinsk

    jsevinsk New Member

    3
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    Mar 14, 2002
    Shrewsbury, MA
    Is there a way to clear out the guide data and force a download without deleting the season passes?
     
  8. heySkippy

    heySkippy oldweakandpathetic

    19,971
    38
    Jul 2, 2001
    Sarasota, FL
    I called DTV a couple days ago to ***** and the tech made of point of telling me several times that this problem affects DVRs with TiVo software, emphasizing the TiVo part.

    While he didn't try to "upgrade" me to a pair of R15s, it did make me wonder if DTV is trying to sabatoge DirecTiVos and kick adoption of their own DVR into gear.
     
  9. Rik

    Rik New Member

    190
    0
    Dec 29, 2000
    Milford,...
    Just got off the phone with DirecTV's so called "advanced" technical support. Disregarding my indication that I had already tried resets and removing of SP and adding back she had me do it again. When it did not work she indicated that she will escalate the problem again but seemed to really think that these steps would work. I repeatedly told her that I had done this several times and that many others were experiencing the same issues. She said that if the issues were not reported on the DirecTV technical forums they were likely not being seen. Another clueless csr.
     
  10. gilliane

    gilliane New Member

    29
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    Jun 3, 2002
    I'm really glad this place is here, because at least now I know it's not a physical problem with my directivo (only one of our recorders is having the problem). Luckily I noticed the problem before I missed anything, and I've added everything in manually for the next week or so. So thanks :)
     
  11. cara

    cara New Member

    11
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    Aug 26, 2006
    It really bothers me to think that Direct TV would have a attitude about people with TIVO. I was a TIVO customer before I was a Direct TV customer. I am very loyal to TIVO. IF FORCED TO CHOOSE I CHOOSE TIVO!
     
  12. Rik

    Rik New Member

    190
    0
    Dec 29, 2000
    Milford,...
    The DirecTV csr pretty much told me that they only forums they monitor are the DirecTV forums. I just added a post in the HD Dvr section with the topic: "Season Pass / Wishlists not picking up shows that are in guide". I would suggest / ask that others add their two cents to this or one of the other topics referencing this issue. If their forum is the only place we can gain any attention to this matter - let's inundate them with complaints of the issue.
     
  13. drew2k

    drew2k Drew != Drawn

    4,864
    0
    Jun 9, 2003
    Long Island, NY
    Can you post a link to that thread? Makes it easier for the lazy among us (ok, me!) ;)
     
  14. Rik

    Rik New Member

    190
    0
    Dec 29, 2000
    Milford,...

    Sure thing. DirecTV Technical Assistance
     
  15. daperlman

    daperlman check the rhime

    9,200
    0
    Jan 25, 2002
    Southeast
  16. jsevinsk

    jsevinsk New Member

    3
    0
    Mar 14, 2002
    Shrewsbury, MA
    My to-do list is back. I don't know if forcing the phone call or unplugging it did the trick, but neither one helped immediately. But after waiting a couple of hours, it came back.
     
  17. daperlman

    daperlman check the rhime

    9,200
    0
    Jan 25, 2002
    Southeast
    Well I have had this issue on one box for over one week. If you all are having as big on an issue - or any issue at all, please do your part to call or email D* or simply post in this thread http://forums.directv.com/pe/action...read?rootPostID=10183158&returnExpertiseCode= and politely explain that this is a widespread issue that you would like resolved. Thus far it is apparent that Direct TV has yet to prioritize the fix.
     
  18. CCpalmtree

    CCpalmtree New Member

    4
    0
    Dec 26, 2006
    We started experiencing this issue last week. A few reboots it corrects itself and then happens again. I was petrified that my unit was failing as I absolutely cannot stand the Directv DVRs. (I have one in my bedroom and barely use it to record anything.) Thanks for posting this and letting me know that I am not alone. I have posted in the Directv forum and will also call them.
     
  19. jmf243

    jmf243 New Member

    21
    0
    Jun 16, 2003
    Pine Grove...
    This happened to me today. Got a phone call at work from my wife stating that the Young and the Restless did not record for her today. When I came home the to do list was empty ( I have 80 SPs). I've tried resetting and now will try forcing a call. The last service data download was at 2:30 this AM and the last indexing was at 12:39PM this afternoon.
     
  20. chrishicks

    chrishicks Tivo Junkie

    570
    0
    Dec 30, 2003
    MI
    thats what I said a few pages back. :)
     

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