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Not recording -- "Someone modified the season pass?!?!"

Discussion in 'DirecTV Receiver with TiVo' started by islander, Dec 18, 2006.

  1. toolkit

    toolkit New Member

    Jan 10, 2002
    I would not post the number. If you call Bill back, maybe you can suggest he look at this board. But having a thousand people call this one guy only means he won't get anything else done.
  2. goony

    goony New Member

    Nov 19, 2003
    Ah, I see.

    In theory, you should be able to

    1) Pull the DTivo drive and temporarily connect it in PC (for safety, disconnect the existing hard drive(s))

    2) Boot a Linux CD of some kind (Knoppix, Fedora rescue disc, Tivo mfstools disc, etc.)

    3) Create a temporary mount point

    4) Mount the correct partition to the directory created in step 3

    5) Edit the /etc/syslog.conf file using vi or other available editor

    6) Unmount the partition

    7) Shutdown PC

    8) Re-install into the DTivo

    Most of the above require some basic Linux/Unix skills, knowing how to figure out which drive is the connected DTivo drive, etc.

    If I understand the Tivo box at all, it should only overwrite the /etc/syslog.conf file if a new software install occurs.
  3. spanishannouncetable

    spanishannouncetable This space for rent

    Dec 12, 2001
    Mount Airy,...
    Routinely the phone call still reports anonymous viewer data and other TiVo-specific info every time it calls out to TiVo. It just does it every 8 days or so instead of every day like it used to.

    It may also be used to trigger an indexing, as does a restart. Doing both practically insures it.
  4. bengalfreak

    bengalfreak Active Member

    Oct 20, 2002

    Zipper does not install Hackman any longer.
  5. srs5694

    srs5694 New Member

    Oct 14, 2001
    Certainly that's how DirecTV is presenting it. In reality, we'll probably never know where blame really belongs. Suppose for the sake of argument that it was an (unknown to us) change in the data stream that's triggered the problem. Whether blame belongs on DirecTV's or TiVo's shoulders depends on whether the change was inside or outside of the range of things that the TiVo software should have been designed to handle. This was probably laid out in some sort of specification document TiVo was given when they first designed the DirecTiVo. ("Guide data looks like this...") If the recent change was within those parameters, then it's reasonable to call this problem a TiVo bug. If the change violate that standard, then it gets dicier -- certainly the TiVo software can't be expected to behave as intended when fed garbage data (according to its original design specs), but how badly it can be expected to behave before it's called a "software bug" is a matter of interpretation. (Of course, the design specs might also cover this by saying what the software should do if fed garbage data.) It's also entirely possible that the design specs were incomplete or ambiguous about some key point, leading to an implementation by TiVo that wasn't quite what the DirecTV people had intended.
  6. Hyperion

    Hyperion New Member

    Jul 25, 2006
    From the consumer's perspective, a completely irrelevant issue. I paid TiVo for lifetime service, DTV assumed responsibilities for delivery of programming information. I now look to DTV as the sole responsible party. If in a subsequent claim DTV wants to implead TiVo, that's their problem.

    So far, I was given $10 off / month for six months. Oh, and the tech supervisor said that the new software "fix" was delivered by satellite to all receivers yesterday. yeah, right. :up:

    Nearly 30,000 views and 525 posts. How many millions do you suppose are affected?
  7. goony

    goony New Member

    Nov 19, 2003
    They must be using the DirecTV creative definition of all - none of my 4 DTivo boxes have received a download (I just now checked).
  8. drew2k

    drew2k Drew != Drawn

    Jun 9, 2003
    Long Island, NY
    Good news!

    I received a PM from Earl: TiVo and DirecTV have identified the cause (or causes) of the problem(s) that prevented some/many season passes and wishlists to not record, and they are taking active measures to correct the problem!

    I'm hoping Earl will pop in some time soon to post any details he has ...

    But in the meantime, just remember: if you lose upcoming items in your To Do list, try to restart your receiver and wait for re-indexing to occur within 1 to 3 hours. For many people, this repopulates the To Do list. (Yes, it's annoying to have to babysit, but "restart" is a simple action to take.)
  9. luckytwn

    luckytwn New Member

    Nov 28, 2002

    According to Bill at DirecTV, there are over 3 million subs with Tivos and they are potentially all affected. He said they have been getting just a ton of calls about the issue. Hardly a surprise considering if there is any issue that a sub is going to call about it's a Tivo owner whose Tivo is not recording shows as scheduled.

    While it's frustrating to listen to the morons who populate the lower levels of DirecTV customer support make stuff up, give out stale info, and generally treat the customers with far less respect than I expect a customer to receive, etc I did get the sense that in the upper levels there was significant concern over the issue and they are truly working to get it resolved ASAP.
  10. snoop

    snoop Member

    Oct 9, 2002
    Posted this in another thread before seeing this one.

    I've had this problem prior to december, although its been only occasional and I've seen others post the same problem appearing sporadically. I put up a thread about it months ago hoping for some collusion with other users but it wasnt responded to.

    So its not a dormant bug or something that just appeared; i've had it here and there before. Its just worse now.

    I called directv just now and advanced tech support said they still arent completely sure what the problem is but they hope to identify it and have it fixed by the end of the month (january).

    They gave me a $20/mo six month credit.

    I'm still not gonna ask them to replace the directivo units with r15's.
  11. snoop

    snoop Member

    Oct 9, 2002
  12. NFLnut

    NFLnut This Space For Rent

    Apr 22, 2000
    Van Down By...

    Agreeance. Remember, we want these guys working the problem, not answering phone calls. It would be MUCH more fruitful if the people in Advanced Tech (or whatever they're called) would just read these forums and find out for themselves. My guess is that they are actually being flooded with WAY more info than they need.

    As to reading the forums .. I know that Earl ("ebonovic" at theis forum)over at the dbstalk forum has stated that they indeed DO read the forum regarding the HR20 and all of its warts (and there are a LOT)! So to think that they are reading these forums would not be a stretch.
  13. amcanzo

    amcanzo Member

    Nov 12, 2004
    I cleared my log at about 10:15 pm today 1/12/2007.
    It is now 11:15pm and the errors are NO LONGER in the log!
    Could it be they have fixed it??? :) :)
    my log is only 14506
  14. srs5694

    srs5694 New Member

    Oct 14, 2001
    I'm not positive, but I believe the error messages appear in spurts, perhaps during some sort of regular activity (indexing, downloading new guide data, or whatever). I wouldn't start celebrating just yet.
  15. OLdDog

    OLdDog Reformed Druid

    Dec 15, 2001
    If the problem was really that there was bad data, say an empty field that needed data or a field that was too big, then yes they could have fixed it by simply correcting the data stream and the problem would go away as the updated data was downloaded from the sat.

    However, if the fix requires a software update then the new software would have the be downloaded from the sat and a phone call would be needed to tell the DTiVo to install the new software. Those with hacked units would have to take whatever steps they needed to in order to get the fix on their units.

    From the nature of the problem I believe the data was/is the problem so the fix will be a simple new data download which happens continuously and once all the corrupt data is replaced this problem will be no more.
  16. goony

    goony New Member

    Nov 19, 2003
    There seem to be a few reports in the "rebooting topic" that the errors that were filling the logs have ceased.

    It would be nice to receive an explanation as to what they did (or un-did) to make things normal.
  17. tbeckner

    tbeckner TiVo Fan

    Oct 26, 2001
    Bend, OR, USA
    Whatever it was, it didn't require a reboot, because the error is no longer being logged on my five highly hacked boxes and until I rebooted them, none of them had rebooted.

    Guide Data or a simple Switch/Flag? You Vote!
  18. goony

    goony New Member

    Nov 19, 2003
    I just re-enabled the /var/log/tvlog file via edit of /etc/syslog.conf on my box that previously was experiencing the fastest buildup of errors:

    old: #local0.info;local0.!err     -/var/log/tvlog
    new:  local0.info;local0.!err     -/var/log/tvlog
    After a reboot I have been watching the tvlog file for 15 minutes... no further errors.

    Note to all: There has been no software change on this box whatsoever, the box is set to not install any software upgrades and has no attached phone line. The only change that would have fixed this issue is something in the DirecTV satellite data stream.
  19. ForrestB

    ForrestB New Member

    Apr 8, 2004
    The problem looks like it's fixed - I cleared my tvlog on both of my Tivo's and there's no more error messages!
  20. Win Joy Jr

    Win Joy Jr Active Member

    Oct 1, 2001
    It should be interesting...

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