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Not recording -- "Someone modified the season pass?!?!"

Discussion in 'DirecTV Receiver with TiVo' started by islander, Dec 18, 2006.

  1. disco

    disco Father of Sam.

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    Mar 27, 2000
    Lake...
    Another option, if you're not comfortable with disabling error logging to tvlog, is to setup a cron job to clear the logs at a certain interval (I recommend every 6 hours). I believe zippered units automatically do this once a week. Even though I did the syslog.conf edit, I also changed the cron job to clear logs every night at 10:45pm.

    /var/spool/cron/crontabs/root
    Code:
    45 4 * * *  /busybox/wipelogs; echo "`date` logs wiped" >> /var/log/cronlog-main
     
  2. luckytwn

    luckytwn New Member

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    Nov 28, 2002
    I just got off the phone with a supervisor in Advanced Technologies named Bill who was very knowledgeable about the situation. He told me they are working very fast to correct it but so far they haven't solved the problem. He is also dealing with the problem as he has a HR10-250 at home. He said they believe the problem started when 6.3b rolled out. He also admitted that the deletion of SP and WL will do nothing to help and that service reps were supposed to know that now but he also admitted that they have some problems in that area.

    From what he told me the idea of SP and WL deletion was a quick fix they hoped would work and so they informed reps to tell customers but they quickly concluded it would not work and the order was supposed to be rescinded.

    He also reminded me that they have 3-4 million Tivo users so that this is a very serious problem for them and that they are getting a flood of calls on the issue. Obviously the one thing that everyone is going to call for is when your Tivo is not properly recording your shows.

    Having spoken to Bill, I do believe they are very anxious to solve the problem and they are working with Tivo to get it done. How quick that will be is anyone's guess.
     
  3. srs5694

    srs5694 New Member

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    Oct 14, 2001
    Woonsocket,...
    The point of my question was whether somebody with an unhacked DirecTiVo could pull the drive and implement just that one change and have it "stick." If so, it might be worth doing, even for people with unhacked units, particularly if no official fix emerges soon. My impression is that you (like me) have a hacked unit, so our experience doesn't address my question. If I'm mistaken and you successfully made this change to an unhacked DirecTiVo, please correct me.
     
  4. srs5694

    srs5694 New Member

    1,035
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    Oct 14, 2001
    Woonsocket,...
    The implication of this statement is that the problem is related to a bug in 6.3b. This is clearly not the case. I've got the problem on my Series 1 Sony SAT-T60, which is running software version 3.5-01-1-011. My unit's main TiVo software hasn't been updated for months (maybe over a year -- most of the files in /etc are dated 8/29/05), although I've fiddled with my hacks much more recently (most recently trying to work around this problem). Thus, it's certainly not a new bug in a new software version. The problem may have manifested at about the time 6.3b was released, but based on my own experience and all the reports here, I'm 100% certain that there's no causal link between the two. (It's possible that DirecTV made changes to its data stream to support 6.3b and that these changes caused a dormant bug to awaken, but that's not a causal link in the sense I mean.)
     
  5. Jumi

    Jumi New Member

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    Sep 27, 2003
    I was the 4th person to post on this topic. SDVR-80 Series 2 unhacked with 144 hours running v 6.2 always plugged into phone. I first had the SP & WL problems on 12/18 and a spontaneous reboot on 12/20 fixed it. After an update on 12/22 the problems returned until another self-fix about 12/23. Since then it has been OK even though it reboots at least once a week.

    I turned tv on about 9 this am and saw that today's Imus was in two pieces. Here is the timeline:

    1/12 3:06am Service Data Download
    1/12 7:10am Spontaneous reboot while recording Imus
    1/12 8:00am Service Connection
    1/12 8:15am Indexing

    After all this the SPs and WLs are still OK.

    I called DTV a couple of days ago and got 3 months without TiVo fee after being referred to Retention by the Level 2 Tech.
     
  6. Sartori

    Sartori New Member

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    Feb 5, 2005

    Oh yeah, okay, I'll get right on that..... Hmm lets see, where is that in the menu....I don't see that option on mine
     
  7. Marrelli

    Marrelli New Member

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    Jan 12, 2007
    Reading thru many of the posts here, I just want to get the right procedure for a non-hacked Tivo to temporarily fix the proble. From what I got from a few posts:

    1. Reboot unit
    2. Force a call

    I did both of these last night and my SPs were fixed today. Does anyone know whether both these stepped are needed? Or just one of these steps and which one?
     
  8. disco

    disco Father of Sam.

    6,223
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    Mar 27, 2000
    Lake...
    If you hacked with Zipper, then it should have installed TiVoWeb & Hackman. Hackman has a "secret" way to edit config files: click on the date near the bottom, default password is "password".

    If this is all Greek, I apologize...I understand the frustration that unhacked users may be experiencing and hope DirecTV gets this resolved for everyone very soon.
     
  9. sbourgeo

    sbourgeo Hepcat Daddio

    7,630
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    Nov 10, 2000
    New England
    I doubt it. The syslog.conf changes will probably get wiped out if you haven't disabled initrd.
     
  10. John T Smith

    John T Smith New Member

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    Jun 17, 2004
    Vancouver WA
    Actually, I have read that the order is force a call and then restart... but I have not forced a call, only restarted (via clear thumb ratings) and that works as well

    I think the KEY here is that a restart wipes out the error log and then forces a reindex of the data so "lost" SP's start working again... until the next time the error log fills up and there is (a) no space for indexes or (b) I don't understand the Linux tech talk so really don't know if there is a "b" for this or not
     
  11. chrishicks

    chrishicks Tivo Junkie

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    Dec 30, 2003
    MI
    spoke too soon. just had a reboot sometime after I posted this. :(
     
  12. BobCamp1

    BobCamp1 Well-Known Member

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    May 15, 2002
    That's what I was thinking.... GPS uses # of weeks since start of epoch and # of seconds since midnight from the start of the week. It's up to the receiver to convert this to UTC date/time. There have been bugs, including but not limited to the last GPS rollover, where certain weeks/seconds combinations were not being decoded correctly by certain Motorola GPS receivers.

    Also, just because the receiver knows how to timestamp log entries doesn't mean that the code parsing the guide data is behaving properly. In fact, I've experienced a bug just like this before. Sometimes these bugs are a result of a variable being declared as one type with one subroutine and a different type with another subroutine.

    But you're right in the fact that we have no evidence to indicate what the problem is (or isn't). In any event, it's being treated as a dormant (until now) bug with all the receivers that are running Tivo code. Not a bug with the guide data.
     
  13. Marrelli

    Marrelli New Member

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    Jan 12, 2007
    For the reboot, I did the quicker "Restart DVR" option. So, hopefully a forced phone call is not needed.
     
  14. Cudahy

    Cudahy New Member

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    Mar 21, 2001
    Cudahy,...
    Reading these threads over the last 3 weeks I've noticed dozens of posters contacting Directv(I have twice)but no one has mentioned contacting TIVO itself - on this specifically TIVO forum. Strange.
     
  15. mitchb2

    mitchb2 New Member

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    Sep 30, 2000
    Well done! Thanks for this update!
     
  16. NFLnut

    NFLnut This Space For Rent

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    Apr 22, 2000
    Van Down By...

    One of my afflicted DSR6000's is stuck at software version 2.5.2, so I can also serve to ixnay that theory!

    Last night, not only did it have the "Someone in your household .." nonsense, but until I forced a reboot, the Recording History also stated that all of my season passes were on channels I don't receive (which is false because aside from the pr0n channels, I am a sucker who pays DirecTV too many clams for every channel!). I went to Live TV and the Guide only showed 6 channels: a soccer channel in the 600s, and five XM channels. After a forced reboot, all channels were back, but the recordings weren't!
     
  17. jmahone

    jmahone New Member

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    Aug 1, 2002
    Annapolis, MD
    Okay, I have read countless threads over the years on this forum, and I am embarassed to say that I cannot recall what the phone call does these days. I know that at one point, the phone call was used to trigger the installation of firmware upgrades, which arrived prior through the data channel during the overnight. Is this still how the phone call works? I also understood that guide data comes through the data channel, as well, rather than the phone connection. I thought that the phone connection is necessary only to inform DirecTV of PPVs ordered, but again, that might be old or simply incorrect information.

    I remember that at some point, the phone call no longer became necessary, strictly speaking, for continued happiness in using TiVo functionality, so I unplugged two of my three DTiVos so that I didn't have to worry about zapping the modems and unwanted firmware releases. The only DTiVo I have that currently exhibits the problem at hand is our R10, which is the one that is plugged into the phone line. One of my DTiVos has not called home in over a year, and the third has not called home since before this issue became a problem.

    I'm not necessarily correlating the phone connection with this issue, but I am trying to understand how it could be related. It sounds like the leading candidate actually is the /var log (forget the actual path and log name) filling up, possibly causing the /var filesystem to fill up. As has been mentioned before, filling up any filesystem is bad news, but especially certain ones, like /var and other OS-critical ones.

    So, what does the phone call home do these days? Is the relationship between the phone call and re-indexing simply that indexing occurs after a successful phone call in the maintenance process, and that the log(s) get cleared?

    TIA,
    Jerry
     
  18. toolkit

    toolkit New Member

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    Jan 10, 2002
    Northern...
    Maybe that's because we are not TiVo customers (at least not for the boxes that are affected). We are DirecTV customers. We pay DirecTV (and they pass a very small percentage of that on to TiVo), so we call DirecTV. If DirecTV thinks this is caused by a problem in the TiVo software, I'm sure they have been in contact with TiVo. And having a million DirecTV customers call the TiVo support people probably isn't going to help. On the other hand, having a lot of people call DirecTV may be exactly what is needed to get DirecTV's attention.
     
  19. luckytwn

    luckytwn New Member

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    Nov 28, 2002
    Bill, the supervisor in advanced technologies, I have his direct number. I don't really know if it's appropriate to post publicly, but at the same time it seems like people on this board have info that might be helpful for them to know. Especially in regards to it just not being a 6.3b issue.

    What does the board think in terms of the etiquette in posting the number? After all, this is a work number and it is his job and this is a serious problem.

    What do people think? Or maybe the better choice if someone else wants to call that they PM me?
     
  20. John T Smith

    John T Smith New Member

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    Jun 17, 2004
    Vancouver WA
    That would be what I would suggest... too many calls, and the number might be turned off, or simply added to the telephone tree to make it difficult to reach a real person
     

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