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Not recording -- "Someone modified the season pass?!?!"

Discussion in 'DirecTV Receiver with TiVo' started by islander, Dec 18, 2006.

  1. Jan 8, 2007 #361 of 862

    DemRoyer New Member

    Jan 2, 2007
    I posted a note last week about this issue, saying that the problem with my SPs and WLs was fixed by forcing a reindex by either restarting my R10 or forcing a phone call to the DVR service. In addition, I decided to unplug my phone line to see if any of the random phone connections to DirecTV were prompting my problem to come back. Maybe it's too soon to tell, but the problem hasn't come back since I unplugged my phone line (6 days and counting). The problem had come back within a day or 2 previously, so I'm going to keep my fingers crossed that the problem stays away for the time being. Of course if what the DirecTV CSRs are saying is right, I won't get the fix without plugging my phone line back in (Catch-22 anyone?).

    Whether this is wishful thinking on my part or not, the problem was definitely temporarily fixed for me by forcing a reindex, so I would recommend that anyone try that route first before doing anything drastic like deleting their SPs or wiping out their recorded programs.
  2. Jan 8, 2007 #362 of 862

    xtivoox New Member

    Mar 4, 2004
    tried to force call > "you cannot begin a new connection... see system information for status of download." great the fix must be eminent... only system info. does not indicate anything is downloading?
  3. Jan 8, 2007 #363 of 862

    dswallow Save the ModeratŠ¾r TCF Club

    Dec 3, 2000
    You realize that the lifetime service is part of your DirecTV account now, and not tied to the specific receiver, right?

    Granted, I wouldn't want an HR20 either, but I just wanted to make sure you weren't basing your decision on erroneous info.
  4. Jan 8, 2007 #364 of 862

    biker Outlaw

    Jan 8, 2001
    That happen to me. I rebooted and was able to call in.
  5. Jan 9, 2007 #365 of 862

    69800 New Member

    Dec 21, 2002
    Nowhere Idaho
    I am on the phone with dtv NOtechsupport. she tells me she has been there for12 years and this is the first she has heard of this problem. I tell here 500 more people on this web site. she says must be my r-10 and she would like to send me a new but can't. I hope I wake up from this nightmare soon.

  6. Jan 9, 2007 #366 of 862
    Gordon Gekko

    Gordon Gekko New Member

    Apr 2, 2005
    Same thing happened here. Two weeks ago had the problem with certain season passes not being recorded, gave it a couple of days and it fixed itself. Then tonight I saw that the same thing was going on, I specifically checked the to do list and Two and a Half Men was listed to record. I went to check it 5 minutes after it started and it was not recording.

    So I came back here and read all of the baloney that Directv was telling everybody, I decided to call to add to the list of disgruntled customers. They bumped me up two levels, the rep said that I could either do a reboot, if that didn't work I could erase all of the SP's and then put them back in. He took down my email address saying Directv was actively trying to fix this and they would email me when they solved the problem.

    I'd like to call into retention and get some sort of a credit but I doubt I will considering I am already receiving a credit from another screw up and I don't think they allow 2 credits at once.

    At this point I don't know what to do, the bad thing is even shows that say they will record don't record, so you can't even manually put something in to record.
  7. Jan 9, 2007 #367 of 862

    srs5694 New Member

    Oct 14, 2001
    FWIW, I just went to do this on my unit (a Series 1 Sony SAT-T60). It seems to have a slightly different log file configuration compared to what you've listed. Instead of the single line noted in the message you quoted, this is what mine has:

    local0.=info    -/var/log/tvlog
    local0.=notice  -/var/log/tvlog
    local0.=warn    -/var/log/tvlog
    Going on the principle of "it's better not to log anything than to have these problems," I've commented them all out and rebooted. Now I just have to wait a few days to see if it helps any....

    On another matter, I called DirecTV when this problem recurred this evening. The first rep was clueless and connected me to the DVR group. The rep there tried to point the finger at TiVo, implying it was their fault and that TiVo was falling down on the job. When I (admittedly angrily) told her that I paid my money to DirecTV and it was therefore a DirecTV problem, I was put on hold and the call was ultimately dropped. I called back and talked to another first-tier rep, who this time put me on hold to "research" the issue rather than transfer me to the DVR group. When she got back, she at least didn't try to pass the buck like a politician, but she did say that a fix was due "in a few weeks." When I demanded a refund of my DVR fee, she said that she couldn't do that, but she could give me a $5 discount for three months. I took that, but reading recent posts, it seems I might have been able to hold out for more. Oh, well....
  8. Jan 9, 2007 #368 of 862

    dswallow Save the ModeratŠ¾r TCF Club

    Dec 3, 2000
    Doesn't it make you wonder why the CSR's can behave like such mathematical idiots? You asked for the $5.99 fee to be refunded for a month. They say that's not possible. So instead, the offer you $15 spread over 3 months. Purely on a revenue basis, the CSR should have their pay docked for the difference.
  9. Jan 9, 2007 #369 of 862

    goony New Member

    Nov 19, 2003
    Must have been one of them on the NBC primetime gameshow "1 -vs- 100" the other night.

    The contestant was asked "How many six-packs of beer would you need to have the number of bottles in the song 99 bottles of beer on the wall?"

    A. Less than 15
    B. 15
    C. More than 15

    The contestant knew that 10 six-packs would be 60 bottles, but then decided to "punt" and use one of the 'lifeline' type things to help them answer the question. Is this what our education system turns out these days?!?!?
  10. Jan 9, 2007 #370 of 862

    Harleypeyton New Member

    Jan 9, 2007
    Started on one box. Then moved like a virus to two more. Made the tech support calls, and the best I got was "this is a known issue." Garsh. Thanks.

    Manual record still works. But Season Pass is not worth the risk at the moment. Here's hoping that fix arrives soon. Unless of course this is just a little intentional Tivo-killing designed to sell a few more of DirecTV's own awful DVRs.
  11. Jan 9, 2007 #371 of 862

    goony New Member

    Nov 19, 2003
    I just finished a thread in another forum where people were speaking of class-action lawsuit against DirecTV due to R15 freezing, bugs galore, etc. along with their being hung up on by support people after 45 minutes of hold and then reporting their problems.

    They must have a real quality control issue as some people claim there are no issues with their R15s whatsoever.
  12. Jan 9, 2007 #372 of 862

    Harleypeyton New Member

    Jan 9, 2007
    As bad a new product rollout as I can recall. They've made some excuses and some promises. (It's all about a software upgrade, etc.) But bottom line, the boxes are a disaster. Which is why I stocked up on a couple extra Tivo/DTV boxes from Ebay. But now, interestingly enuf, even those aren't immune to screwups.

    And rebooting is only a temporary fix. Best to simply record using the manual date/time function.
  13. Jan 9, 2007 #373 of 862

    JohnB1000 Well-Known Member

    Dec 6, 2004

    FYI: I'm having the exact same problem discussed in this thread on all 3 of my TIVO/DIRECTV boxes :)
  14. Jan 9, 2007 #374 of 862

    mcollett New Member

    Aug 8, 2004
    I want to add my name to the list of those affected by the Season Pass issue. It started about 1/1/07. I am running a HR10-250, had little or no problems until I noticed nothing being in the ToDo list after 12/31.

    I had it cleared up until this morning when I rebooted the box, and now upcoming shows like "House", "Scrubs", and "Las Vegas" are no longer in the ToDo list. I forced it to make a call after the reboot, but it hasn't fixed anything. It did do an indexing at 11:53am this morning, but we still have issues.

    My mom (running some SD Tivo) definitely has seen the issue as well, and my sister is complaining that she might have it. 3 different hardware types, so definitely a software issue.
  15. Jan 9, 2007 #375 of 862

    Sartori New Member

    Feb 5, 2005
    Just some more info too those guys that suggested that rebooting and or forcing a call fixes the problem.

    It didn't fix it, I rebooted it last night before I went to bed and ER was on the to do list for this week, this morning gone......

    So...... let me make this clear....

    Rebooting and or forcing a call does not, I repeat, does not alway fix the problem in peoples cases. So let me make this clear

    Quit saying that this will fix the problem, It doesn't!!!
  16. Jan 9, 2007 #376 of 862

    sandoo23 New Member

    Jan 9, 2007
    First, thank god for this forum. If I hadn't read this thread, I probably would have let them talk me into their piece o' crap, non-tivo dvr.

    The fact that DirecTv has known about this issue since mid-December and has failed to:

    1) properly notify their tech support reps
    2) fix it

    is completely ridiculous.

    Experiencing the same problems...shows dropping off the "to be recorded list", checking the season pass for upcoming episodes only to have it say "none" when a check of the onscreen guide shows episodes coming that should be recorded, typing in names of shows that are airing in the next few days only to not have them appear on a title search, etc.

    After 45 minutes last night with a well meaning but clueless, first-tier tech person I was still solution free.

    Tried deleting and redoing a season pass...no go.

    Rebooted machine....no go.

    Forced a call...no go.

    Only after I did *all* of that, did I try something on my own. Instead of deleting a season pass, I went into a season pass and said I wanted to change a recording option. After getting to that screen I didn't change anything and had it resave. Only then did I see that it started finding shows and adding them back to the "to be recorded" as they should have been in the first place.

    I fear this is only temporary and am now continually checking my "to be recorded" several times a day...ocd style.

    I hope this is a successful "work around" until they get off their DirecTv duffs and actually fix this glitch.
  17. Jan 9, 2007 #377 of 862

    tv_watcher New Member

    Jan 4, 2007
    This all started for me around the 22nd. When I first few times I called DirecTV, they had me do the reset, then delete the season passes with reset, and then the delete all DVR related items. None of that worked for very long. The last time I called (on Jan 1st), they didn't let me know this was a problem for everyone and I hadn't found this forum yet. They told me to do the "Clear and Delete Everything" option because my Tivo was likely bad and this was the last option before buying new equipment, so I did it. So after several hours, my receiver came back on like when you first hook it up. It is now 8 days later and I have not had the problem again. All of my Season Passes are working.

    I have another R10 which I did not do this with and it still has the problem. I reset and call in everyday and it fixes it for a day or two.

    Anyway, I can't say the "Clear and Delete Everything" will work forever, but it has outlasted a lot of the other temp fixes so I thought I'd mention it. I did lose a lot of programs on my hard drive when I did it and I'm not sure I would have done it if I'd known it was a universal Tivo problem, but those that don't keep shows may want to try it.
  18. Jan 9, 2007 #378 of 862

    KLINK Member

    Aug 17, 2004
    Look for east boston under " This Old House Hour".
  19. Jan 9, 2007 #379 of 862

    rescuefire New Member

    Jul 7, 2006
    I have recently had some of the same problems. My R10 is resetting itself and in the Season Pass manager there are no "upcoming showings" listed. Although when I use the guide and go day by day I can choose the programs to record and it does add them to the "To Do" list. Not sure if they are actually recording yet or not, I just did that last night.

    I called DTV and got a tech that actually was honest and knew a bit about this problem. She stated that it in fact is a software problem and that "they are working on it". She couldn't give me a definite date as to when this problem will be solved all she could say was that they are working on it and it should be resolved soon (sure sure).

    I also explained that my R10 is useful as just a DVR now and not a TIVO machine and that I'm a little pissed that I'm paying for the Tivo service. By the end of the conversation I had a $100 credit on my account and numerous apologies about my inconvenience. Love the credit HATE that I have to keep checking the guide just to get my shows recorded!!! So, hang in there, is about all I can say. Lets see if DTV really gets this resolved quickly.

    Just to add a quick note here. I was told that DTV and Tivo are not "under contract" anymore but DTV will still be supporting the Tivo service since so many of us still have the Tivo service and not the Direct TV version of Tivo. No clue if it's true or not.
  20. Jan 9, 2007 #380 of 862

    mitchb2 New Member

    Sep 30, 2000
    Almost every day for the past week, my 30-second skip has become disabled...which tells me the Tivo is rebooting almost every night. Why?

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