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Not recording -- "Someone modified the season pass?!?!"

Discussion in 'DirecTV Receiver with TiVo' started by islander, Dec 18, 2006.

  1. Jan 5, 2007 #281 of 862

    srs5694 New Member

    Oct 14, 2001
    Oh, and my /var/log/tvlog file is huge, too -- about 50MB. I tried deleting it and then creating a new blank log, but I suspect the TiVo software is keeping the old file open, so that may not have much effect if it keeps growing.
  2. Jan 5, 2007 #282 of 862

    dswallow Save the Moderatоr TCF Club

    Dec 3, 2000
    If you manually delete it, you need to reboot the unit. The file still exists because it was open when you deleted it and until syslogd closes it, it'll just be around on your hard disk and no longer visible with ls.
  3. Jan 5, 2007 #283 of 862

    div/0! New Member

    Jan 4, 2005
    I'll add my voice to the chorus of affected users - 2-year-old R10 here, didn't realize it until The Office failed to record. I forced a daily call and restarted, but it looks like I'm going to have to monitor this thing until further notice.

    Here's a question: has anyone requested a refund of their DVR fee until this is resolved? The extra effort that people with any more than a handful of Season Passes will need to put in is ridiculous, and the equipment is clearly not functioning as advertised because of something related to the DTV guide data and/or the TiVo software. Thoughts?
  4. Jan 5, 2007 #284 of 862

    drew2k Drew != Drawn

    Jun 9, 2003
    Long Island, NY
    I have never thought of that, but it's a good way of getting a point across that the customers shouldn't be paying for a service that's not working. It wouldn't benefit the TC Premiere customers, but it's worth trying. (Can their billing systems actually waive the DVR fee? If not, I would guess DirecTV would just give a $5 credit with a label such as "customer discount". That is, if you get them to give you the credit in the first place!)
  5. Jan 5, 2007 #285 of 862

    MNoelH McGruber

    Mar 17, 2005
    Houston, Texas
    After complaining, I received $5 off for the next 6 months.
  6. Jan 5, 2007 #286 of 862

    dswallow Save the Moderatоr TCF Club

    Dec 3, 2000
    I was just gonna say that if you complained, they'd probably give you Showtime free for 6 months or something. No need to credit the DVR fee itself. :)
  7. Jan 5, 2007 #287 of 862

    Cudahy New Member

    Mar 21, 2001
    There doesn't seem to be a consistent pattern in the problems listed..
    When my wishlists dissapear(as they did again yesterday)no season passes are removed. The ToDo list just loses the programs that were Wishlists that are not manually recorded.
    Is it possible that people who say they are losing "season passes" are just losing programs that are actually Wishlists? I've never understood why they have two different processes that do the same thing.
  8. Jan 5, 2007 #288 of 862

    dswallow Save the Moderatоr TCF Club

    Dec 3, 2000
    On the HR10-250 that experienced this last night I have only season passes and no wishlists; all but 3 items disappeared from the ToDo list; when it resolved itself, there were about 15 items, including items inbetween the 3 that had remained (i.e., it wasn't just the "next 3" or "last 3" that remained).
  9. Jan 5, 2007 #289 of 862

    MacQ2 New Member

    Oct 17, 2006
    A SP is easy to setup with just a couple clicks from the guide. To set that up as a Wish List means entering each letter in the WL Title. Further, a Season Pass is restricted to recording on just the channel it's setup for. A WL searches across all received channels. Of course, this can be good or bad depending on your situation - but it's nice to have both options.

    And, like the previous poster, I mostly use SPs and I am losing items from the ToDo list and have had some programs not recorded. I am not confused by the different types of recording methods.

    As I noted in an earlier post, the only seemingly sure way to avoid these current problems is to do the manual recording by date/channel/start and end time as told to me by DirecTV. This is not the same as manually selecting a pgm to record from the guide - it's the crude manual recording mode.
  10. Jan 5, 2007 #290 of 862

    TheDewAddict tciddAweDehT

    Aug 21, 2002
    I just noticed none of my stuff from Thursday recorded. I'll call DirecTV tomorrow and complain. If this keeps up, I won't be paying my $5 monthly fee, since the system isn't working like it should.
  11. Jan 6, 2007 #291 of 862

    LittleNoodle New Member

    Jan 6, 2007
    I called to complain tonight. CSR apologized and said they are aware of the issue. It is a bug in the TiVo software and they are doing everything they can to fix it, blah blah blah... She took my email address and said they would contact me via email as soon as the problem is resolved or if they have further instructions. And to help me out she would credit me for 1 month of the DVR fee. Yipee...
  12. Jan 6, 2007 #292 of 862

    cwerdna Proud Tivolutionary

    Feb 22, 2001
    SF Bay Area, CA
    FWW, I spoke too soon at http://www.tivocommunity.com/tivo-vb/showthread.php?p=4705866#post4705866. The problem has returned for some of my SPs which I luckily caught.

    I realized that DirecTivo wasn't going to record the new ep of Desperate Housewives at 9 pm Sunday because of the stupid "someone modified the season pass" according to View Record History. When I do View upcoming episodes, the new ep doesn't even show up. If I go to Live TV and browse the guide from there for Sunday at 9 pm, I do see DH listed. When I checked it, it said it wasn't going to be recorded (despite no apparent conflict), my DH SP is up very high (near the top) in the SPM. I then forced it to record that ep.

    My keyword == STAR TREK wishlist is again returning no eps! I believe that WL was working fine last night. I've forced a phone call now and will force a reboot very soon.

    If anyone at TiVo wants/needs my service number, I'd be glad to PM them.

    edit: My forced reboot >1 hour ago didn't help. TiVo last indexed on 1/5 at 5:52 pm Pacific so it's not surprising. Hope I don't miss any important shows while I'm at CES.
  13. Jan 6, 2007 #293 of 862

    Televisionary Member

    Oct 24, 2000
    An excellent question! While it has already been addressed in this thread, I'd like to have a try...

    (1) Season Passes are good for recording every episode of a given show on one channel. That's all they do. Want to watch "Desperate Housewives" every time it's on Channel 5? A Season Pass is perfect for that.

    (2) Wishlists work on all channels simultaneously, and have many ways to match the shows you want. I can't list them all in a small space, but I would say they're limited by your imagination, and they are one of the features that make TiVos a superior brand. Here are some simple ones.

    For instance, imagine what you'd like to watch. Shirley Temple movies? Easy: make an "Actor" wishlist and enter her name. Steven Speilberg-directed movies? Make a "Director" wishlist, and enter his name. Anything involving Lance Armstrong? Make a "Keyword" wishlist, and enter his name. Got a hobby you'd like to see shows about? Again, a "Keyword" wishlist will scan every show on every channel you get, and match every show that mentions your hobby anywhere in the show data.

    Wishlists are so powerful, it takes a bit of practice and study to get them just right. For instance, quotation marks force a wishlist to match phrases. For instance, a Keyword wishlist LANCE ARMSTRONG will match a show about Neil Armstrong, with an actor named Lance Bass. To avoid that, use the quotes: "LANCE ARMSTRONG".

    There's even more, but I hope you can see how flexible and useful Wishlists are compared to Season Passes.

  14. Jan 6, 2007 #294 of 862

    cwerdna Proud Tivolutionary

    Feb 22, 2001
    SF Bay Area, CA
    I'm not sure what you mean by "wishlists disappear". Are you saying that the wishlists themselves are gone from Search by Wishlist (Tivo + 3) or just that the search results are empty? For me, when the weirdness happens, the perfectly valid wishlists like keyword==Star Trek return 0 results instead of 80+ for no reasaon.

    I'm not sure what you mean by "losing" season passes or season passes "removed" either. When the above happens, I notice a bunch of shows that should record say that they won't be recorded (via view recording history), because "someone modified the season pass". Also, view upcoming episodes returns bogus info (many episodes that ARE coming up and can be seen via live TV guide) are missing. The season passes are still present in season pass manager.

    I use season passes for virtually all of my shows and I have over 60 SPs. Almost none (fewer than 10 are ARWL's (auto-record wish lists).

    When you want a specific show and you care about it on specific channels, SPs are the better way to go. If you made ARWLs and it airs on several channels, the ARWL could have internal conflicts and you can't easily prioritize which one wins. You should in this case set SPs for each of the channels and set the priority appropriately in season pass manager.

    Televisionary explained other uses of ARWLs pretty well. I've used them to catch a few shows that I have no idea when they'll air and aren't coming up in the next 2 weeks. Most of my wishlists are NOT ARWLs and are just saved searches for me to check on when I feel like it.
  15. Jan 6, 2007 #295 of 862

    tem Well-Known Member

    Oct 6, 2003
    So forcing a call, rebooting and waiting for reindexing seemed to work for me. Last night it was totally farked and this AM everything is back to normal.

    I was actually amazed DTV acknowledged the problem last night when I called. The L1 tech said it was the 3rd or 4th call he'd had that night but the advanced guy said he couldn't say how many people are affected by this. I was like "do the math, dude".
  16. Jan 6, 2007 #296 of 862

    DarthOverlord New Member

    Jan 23, 2006
    Can someone tell me if this problem affects hacked DirectTivo or just virgin ones? I tried to set a season pass for my kids for Wow Wow Wubzy and it only gives me single episode options, yet I can season pass it on my other Tivos.
  17. Jan 6, 2007 #297 of 862

    beardad New Member

    Oct 20, 2003
    Bedford, TX
    I haven't posted in a while but came here because of the same problems everyone else seems to have with season pass and deleted recordings by "someone in your household." I still get audio drops for a few seconds at a time and sometimes the HDMI acts strange.
    The TV comes on and all I get is colored horizontal lines. I go through the selected input to the TV and when returning to HDMI 1 input it is all normal. I am suspicious of my RCA DLP TV. Has anyone else had this issue on other Brands? It doesn't seem to happen on the other HDMI Toshiba TV sets but they have only one HDMI input and the RCA has two HDMI inputs.

    Before any says anything about RCA, I will not purchase another RCA product again. This is the third RCA Big Screen I have owned in a little over three years. Thanks to Extended Warranties. The First 65"on had Four Shop repairs before RCA Replaced it with a newer 65" inch until it was repaired twice and on the third attempted repair the parts were no longer available. (The second model was only two years old when it quit the last time) I settled for an 61" DLP and I am satisfied except it is a 720P with the previous ones 1080i. Sorry to bore anyone but I felt I had to defend my dumb mistake on RCA rather than Samsung or Sony purchases.
  18. Jan 6, 2007 #298 of 862

    dishrich Member

    Jan 16, 2002
    Springfield, IL
    Now that it appears we are now (at least for the time being, until D* fixes their ****!) are going to have to start "babysitting" our DVR's, can someone explain (or point me to a post) what we should be seeing on the indexing part of the service info screen?

    To tell you the truth, (obviously) I haven't really paid attention to this part of D-Tivo's, because once they get past their initial indexing on startup, I've never had to deal with this sort of thing, NEITHER on mine or any clients Tivo's. I guess it's something I'd better know more about now. :rolleyes:

    As far as all this BS with the SP problem, I'm about ready to chuck the whole lot of D* & switch to a S3 Tivo w/cable. (even if it means loosing my lifetime D* DVR!) If THIS is what it's coming down to having a DVR from D*, then IMHO, there is no point of having DVR service from D*, if you can't even rely on it to do simple SP's, let alone wishlists. I still can't believe how D* has now taken a perfectly good working DVR that you could pretty much rely on, to one that you cannot rely on AT ALL now! :mad:
  19. Jan 6, 2007 #299 of 862
    John T Smith

    John T Smith New Member

    Jun 17, 2004
    Vancouver WA
  20. Jan 6, 2007 #300 of 862

    ddhawk New Member

    Mar 14, 2002
    Abington, MA
    OK, add me to the list of affected users if DirecTivo (DSR6000). I first noticed it last Saturday when I looked at "View upcoming episodes" and all the upcoming episodes weren't listed. I got suspicious and looked at my to-do list and sure enough, many season pass recordings were missing from the to-do list. I believe that when people are saying that they are losing season passes they mean that their to-do list isn't correctly populated with the season pass upsoming episodes. The season passes themselves are still on the season pass list and the wishlist list has not been affected, only the to-do list. As well as, not being able to see upcoming show lists correctly. Other than on the guide.

    I hesitate to write the following in fear that I won't continue to have success with this method, but here goes. What has worked for me is to go to the To-do list, "View recording history", then go through the list and find the items where it says that "someone has modified the season pass", go to "more recording options" and then "record this episode also".

    I have also gone to the to-do list after everything looked straightened out and for each season pass item (double check mark), I would go to recording options, not change anything, but hit select on "Record with these options", this didn't change anything about the recording, but it changed it from a double check mark recording to a single check mark recording and I have not lost or missed any single check mark recordings in my to-do list. I do have a few Manual recordings, like for the morning news, so I wake up to the news, and I haven't lost those. The "Manual:..." items ar the only double check mark items on my to-do list right now. I am checking daily as the guide data grows to another day and changing the new doubles into singles.

    So I originally noticed the problem Saturday 12/30, and it was back OK on Sunday or Monday, I can't recall, then it was messed up again on Wednesday 1/3, and back to normal on Friday 1/5 after a re-indexing after a service call.

    I have not had a problem with the single checkmark recordings, either from using the method described above, or from selecting a program off the guide and recording it that way.

    Obviously, this is a real pain in the a**, and you don't get the real benefit from the season pass, if shows move or whatever. But so far I haven't missed anything by being dilligent about babysitting the thing. I hope we don't have to continue to babysit our DTivos for much longer, this is getting real old , real fast.

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