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Not recording -- "Someone modified the season pass?!?!"

Discussion in 'DirecTV Receiver with TiVo' started by islander, Dec 18, 2006.

  1. Jan 4, 2007 #241 of 862

    goony New Member

    Nov 19, 2003
    DirecTV isn't saying... a wild guess is that they changed something in the guide data to fix a problem with the non-Tivo DVRs and it unexpectedly screwed up the Tivo-based DVRs. By the time the shouting was loud enough from the DTivo users they couldn't undo what they did else receive complaints from everyone else along the lines of "Hey, you fixed this for a few days and now it is broke again"... or the guide data change was related to the approaching year 2007 and there was no way to undo it else lots of boxes would be hard broken.

    They may have decided to just leave the change in place and then see how many DTivo users complained; they may also have looked at it as an opportunity to convince some of the DTivo users that a "new technology R15 box" would fix their problem.

    Has anyone heard of DirecTV convincing a DTivo user that they needed a whole new R15 DVR to replace their misbehaving DTivo?
  2. Jan 4, 2007 #242 of 862
    John T Smith

    John T Smith New Member

    Jun 17, 2004
    Vancouver WA
    I called and sent them an email using the link I've posted elsewhere

    I also found their physical address and have a letter in today's mail pickup... just in case the HQ types don't know that the tech types are "quietly" trying to fix a problem they themselves caused

    DirecTv - Corporate HQ
    2230 East Imperial Hwy
    El Segundo CA 90245
  3. Jan 4, 2007 #243 of 862

    dscott72 New Member

    Mar 30, 2006
    Newnan, GA
    I just checked my series 2 unit and all the season passes have returned to normal as far as I can tell. I didn't do anything special to correct the issue.
  4. Jan 4, 2007 #244 of 862

    Sartori New Member

    Feb 5, 2005

    Well things are still screwed up on my R10:( CSI Thursday was in the to do list for about a week and now today it was gone. So I had to manually put it in for tonight. ER is still there but not saying that won't dissapear too.

    I'm calling them now!!
  5. Jan 4, 2007 #245 of 862

    Sartori New Member

    Feb 5, 2005
    Well I just got off the phone with a tech. Kinda funny his is doing the same thing:)

    Anyway he said Tivo is looking into the problem and it will be fixed through a software download from the phone line.

    You can take that or leave it....

    No definate timeframe on a fix either....

    Also said reboots, reentering the season passes, forcing a phone call doesnt work...
  6. Jan 4, 2007 #246 of 862

    tivonerd New Member

    Apr 3, 2002
    I have a HR10-250. I get the “season pass was modified” or “no upcoming episodes” message on some of my season passes. It comes and goes. Mostly hits the 6pm news. Rebooting and/or clearing the to-do list does not help.

    This is ridiculous!! First the audio drop-out problem (which I still have), then the reboot problem (which I still have) now this!! WTF!!?? If they keep “improving” this software I’m gonna go nuts!! My messages will read “that program was not recorded because someone in your household hit me with a baseball bat”

    I've got a second drive on order (400gb) and I'm planning on going back to 3.5. Do ya think that'll help?
  7. Jan 4, 2007 #247 of 862
  8. Jan 4, 2007 #248 of 862

    bjstewa New Member

    Nov 24, 2006
    Unfortunately, their version of the 30-second skip is not good. It takes about 3 seconds to go 30 seconds ahead as it is just a glorified FF mode. I've been testing it out for about a week and I hate just about everything about the R15.

  9. Jan 4, 2007 #249 of 862

    Tele-TV New Member

    May 3, 2004
    The Amazing...
    Hey guys/Happy New Year,


    I just checked my Sony SAT-T60 recordings for these 2 shows, and got a message saying someone modified the Season Pass and they were erased from my To Do List. Sorry if this has already been posted.
  10. Jan 4, 2007 #250 of 862

    chrishicks Tivo Junkie

    Dec 30, 2003
    with all the issues we've been having reading this brought a smile to my face. :D
  11. Jan 4, 2007 #251 of 862

    WillyWanker New Member

    Jan 4, 2007
    Having problems too, both with completely empty WishLists and individual episodes "detaching" from their Season Passes (episodes show up in the program guide by channel/date, but don't appear in the Season Pass upcoming episode lists).

    2 days ago everything was fine as I checked thru all my WishLists. Today, all gone, and lots of episodes from my Season Passes are gone too (had to manually re-add them in the to-do list).

    Going to call DTV now to add my voice to the unsatisfied customer list. I have no workaround for the missing WishLists, but at least you can go thru the to-do list (look at the shows it WON'T be recording) and reschedule any episodes that got detached.

    And oh hell no they better not tell me to erase everything and start again, cause I have over 60 Season Passes and at least as many WishLists.
  12. Jan 4, 2007 #252 of 862

    mlctvt New Member

    Jan 1, 2007
    Essex, CT
    I just recently had problems or at least noticed them. Last night on 1/3/07 I viewed my "to do" list and noticed new 2007 programs scheduled to record. Example ER tonight 1/4 at 10pm. Tonight I looked at the "to do" list and this and many other programs were no longer there. Most missing shows are CBS and NBC new episodes for 2007. Tonight ER would not even show if I searched upcoming episodes, I could only find it by searching by channel and time. Same goes for the CSI programs scheduled next week, I had to search channel and time just to find them. I've tried a reboot and a forced phone call and neither fixed the problem. Anyone else have this problem? It looks like the program guide is screwed up or missing the new episodes.
  13. Jan 4, 2007 #253 of 862

    Cabinwood Well-Known Member TCF Club

    Mar 11, 2000
    North Georgia
    Wow, I went through the schedule for the next week and I'd say that almost a half of my season passes weren't going to record. I guess I'd better call DTV and add my voice to the list.
  14. Jan 4, 2007 #254 of 862

    Cudahy New Member

    Mar 21, 2001
    The wishlists on our Directivo and HDtivo dissapeared around Dec.22 and reappeared on New Years eve just before midnight. I've been checking everyday and there's been no problem since then. If I hadn't been reading this board I would assume that it was an end of the year bug. I'm guessing that there is more than one bug involved.
  15. Jan 4, 2007 #255 of 862

    deanooh New Member

    Mar 12, 2006
    SO far so good for three days now ....

    So for the past three days I have looked and looked at my two hr10-250's, and for the last three days all the symptoms of missing ToDo's and missing data for the programing list are gone..
    So I I am happy for now.. Im keeping my fingers crossed and keep checking it every few hours for more symptoms.

  16. Jan 4, 2007 #256 of 862

    JBM New Member

    Mar 21, 2003
    Just got home & found that CSI & Shark weren't recorded tonight.
    History shows that message:
    This program was not recorded because someone in your household modified the season pass, wishlist or autorecording that scheduled it.

    Humm - seems to be a common problem. They were there in the to do list a couple of days ago.

    Anyone heard of any fixes for this or acknowledgment by DirecTv?
  17. Jan 5, 2007 #257 of 862

    MacQ2 New Member

    Oct 17, 2006
    I have had these problems for several weeks and been following this thread and monitoring my TIVOs. On my main TIVO I had recently done a Daily Call and power-off reset and things seemed fine for several days. I checked everything at 5pm Thurs night and all looked good but yet CSI did not record as it should have. Argh!

    So, I called DirecTV and this is what the tech said. Don't gripe at me if you disagree with some info - I'm just passing along his comments:

    They acknowledge a problem and are awaiting a software fix. The TIVO software will be updated and be delivered over the phone line during a daily call. I specifically asked if the software wasn't delivered via satellite and then activated by the daily call and he said no, a plain DirecTV receiver gets its software updates via satellite but the TIVO software can only be downloaded during the telephone call to TIVO. There is no estimated date for a fix.

    He suggested two work-arounds until then:

    1) He said this has helped some people, at least temporarily: Delete and re-add a Season Pass.

    2) To guarantee a recording, he said to use the Manual record by Time/Channel. Mind you, this is not the same as using the guide and manually selecting a program to record. This is the record option where you specify the channel, date, and start and end times manually.

    <end of DirecTV comments>

    I will start forcing daily calls daily in hopes to get the update as soon as possible. And, of course, monitoring this thread and forum. Please anyone post updated software versions.

    Delete/re-add SPs seems pointless and many of mine aren't in the next 10 days of guide data and I don't want to convert them to Wish List items.

    I thought I was safe checking at 5pm for a 9pm recording but I guess not. So, I will be making manual recordings until the fix arrives.
  18. Jan 5, 2007 #258 of 862

    treq New Member

    Jan 5, 2007
    I had a new problem tonight. Tried to record Scrubs and 30 Rock tonight. When I got home around 11pm not there even though I made sure I added them myself just the other day. When I checked the history it said "Deleted". WTF? :confused: not "Not recorded" but "Deleted". Full message read;

    "Scrubs: "My House" on Thu 1/4 9:00 pm

    This recording was deleted earlier than planned because the space was needed for another recording on Thu 1/4 at 8:59 pm. "

    It deleted the program for space, before it began. And there were tivo recordings and much older programs still on the drive. Same on 30 Rock and who knows what other shows. The problems seems to be mostly with nbc and msnbc for me.

    Anyone else have this problem?
  19. Jan 5, 2007 #259 of 862

    tward_biteme1 Member

    Jan 16, 2004
    Maryland, USA.
    I have an R-10 that is having the problem off and on....

    I have another Zippered DTivo that has not had the problem at all... Are any Zippered DTivos having the problem?
  20. Jan 5, 2007 #260 of 862

    Cabinwood Well-Known Member TCF Club

    Mar 11, 2000
    North Georgia
    I've had that happen too. I think it started shortly after I got the 6.3 software update.

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