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Not recording -- "Someone modified the season pass?!?!"

Discussion in 'DirecTV Receiver with TiVo' started by islander, Dec 18, 2006.

  1. Jan 3, 2007 #201 of 862

    goony New Member

    Nov 19, 2003
    I have had the problem 2 times only, once each on a separate box. Neither of the have a phone line connected. Two other boxes have had no problems whatsoever.
  2. Jan 3, 2007 #202 of 862

    goony New Member

    Nov 19, 2003
    Good catch DemRoyer - maybe you can dodge the bullet until they get a fix.

    I hope their plan isn't to wait until there are no DTivo users left. :rolleyes:


    I actually had a manager (at the now-defuct computer company) complain: I wish these damn customers would quit bothering me so I could do my job!
  3. Jan 3, 2007 #203 of 862

    Hexerott New Member

    Jan 1, 2007
    The question that I ask myself is, how many people have they had switch over to their DVRs because of this problem?

    They told my wife they thought our Tivo unit was bad and we should probably update our equipment. Oh, and we have our own DVR now. It has excellent features... blah blah blah...... :mad:
  4. Jan 3, 2007 #204 of 862

    goony New Member

    Nov 19, 2003
    IMHO, it's a false economy for DirecTV to switch users over to another box: (1) It costs money to have a tech drive out to the house, or to ship someone a DVR and (2) The customer may outright reject the replacement on the grounds of it "not being a Tivo" or "this thing has bugs too" and just up and leave DirecTV altogether. Moral: Don't promise a fix and then put something inferior in its place.

    I know if I were enticed to give away my Tivo-based unit I would be pretty upset. People aren't dumb - the DTivos have been very, very stable for a long time... but I guess if you didn't talk with other users (as we are doing here or on other boards) then you might become convinced by their wooing to take a substitute box.

    They would be better off convincing the customers that a fix was on its way and then back it up with a real fix.

    With as many people that are reporting the problem they should be able to reproduce this issue pretty quickly in the lab - they also know what they (probably) did to the guide data that set this mess into motion and should be able to consult with Tivo Inc. (assuming their code is involved) and get a resolution... it could well be that they have already identified the problem and are in testing now to ensure that they don't break anything else with the fix.
  5. Jan 3, 2007 #205 of 862

    HofstraJet Member in Hiding

    Jul 19, 2001
  6. Jan 3, 2007 #206 of 862

    RossoNeri Tech Geek

    Nov 26, 2005
    Herndon, VA
    Are both methods guaranteed to force the databases to reindex? I'd rather force the phone call than reboot but wasn't sure if it would have the same effect.

    Good call. I've actually already set up some forced recordings from the Guide to cover this for my wife's "critical" shows. I'm hoping to catch the need for a reindex by monitoring the ToDo List.
  7. Jan 3, 2007 #207 of 862

    RossoNeri Tech Geek

    Nov 26, 2005
    Herndon, VA
    I've read through several threads on this issue, most pointing back to here, and I didn't see anything about tracking what shows are dropping. Is anyone tracking to determine any commonality in the shows?

    Also, has anyone noticed any patterns in what episodes are deleting? Last night I noticed that Jeopardy and General Hospital (_very_ important for my wife) had dropped this weeks (1 Jan-5 Jan 07) episodes but not the episodes of the week of 8 Jan. However, all episodes of Top Chef had been "lost". I just thought it odd that data on future episodes of some shows would be okay....
  8. Jan 3, 2007 #208 of 862

    dscott72 New Member

    Mar 30, 2006
    Newnan, GA
    I have just noticed that several of my season passes when I go to the "To Do List" are showing "None Scheduled". Even when I go to the guide and see that yes new shows are scheduled. My wife notice this when her soaps that she records off of Soap Net weren't set to record in the middle of the night. The recorder is recording if I manually set it, and a few season pass programs are scheduled, but I went through and checked most of them have none scheduled set.
  9. Jan 3, 2007 #209 of 862

    krk502 New Member

    Aug 28, 2005
    I had the empty To-do list just before Christmas and then it filled up again, so I thought things were better. Few new shows on over the last two weeks, so I didn't watch very closely. I forced a call yesterday around 4:30, I'm not sure if that did a reindex or not.

    I have a season pass for Stargate SG-1 at 6:00pm on Sci-Fi. Set to Keep until delete, and keep 5 episodes. There are no episodes in the NP list.

    Plop down at 6:30 to watch, no red light. Check history and get the "someone in your ..." message. Look at To-do list, it has one listed for Wed and Friday and some next week, but not Thursday. Back to history, and Thursday will not record because "reached the max number of recordings...yada yada." Set for 5, would only be 1, skipping Thursday, but gonna record Friday no problem. Yikes.

    I think I would rather have an empty To do list, then I know its not working. I guess I have to check to do every night and add the things that are missing.
  10. Jan 3, 2007 #210 of 862

    Meinrad dumdiddydum

    Nov 16, 2001
    Pittsburgh Area
    One of mine dropped everything right before New Years. On Monday afternoon everything had repopulated again. But last night my wife sat down to watch her soap and it hadn't recorded. Checked the list and all had dropped out again. It was in the guide but wouldn't show up in upcoming episodes. I rebooted and forced a call. In about an hour everything was repopulated again. I don't know if either of those things did anything though. I checked the list this morning before leaving for work and all was ok. Hopefully it still will be when I get home.
  11. Jan 3, 2007 #211 of 862

    lalouque Quilter-Cat Slave TCF Club

    Feb 11, 2002
    Raleigh, NC
    This problem has happened to me twice recently. Once was with a hockey game, which didn't surprise me since isn't on an alternate regional station. But last night it happened with L&O:SVU. Grrrr...

  12. Jan 3, 2007 #212 of 862
    Bob Coxner

    Bob Coxner Active Member

    Dec 1, 2004
    I haven't noticed any rhyme or reason to the dropped shows. I have both Around the Horn and Pardon the Interruption scheduled daily. Last week ATH was fine but PTI was missing.

    I've been hit too many times to count with my two boxes. The only solution I've found is to check the To Do each morning and see if things are ok. If not, I try to force a reindex with a phone call or reboot. For me, reindexing solves the problem. Until it comes back, of course. I'm wondering if DTV is trying the same temporary solution by triggering spontaneous reboots on our boxes?

    I spoke to a Tier 2 support CSR yesterday. They are clearly aware of the problem now. One interesting twist is that my CSR was absolutely insistent that DTV now does all the coding for software updates on DTivos. That exactly the opposite of what someone reported here earlier, quoting a Tier 2 rep as saying they passed the problem to Tivo and Tivo had to provide new code within 14 days.

    I could tell how many calls they were getting by the fact that I didn't get any freebies from my complaints. Not even free Showtime! You get free Showtime if you call and whine about the weather. They must be getting so many calls that they can't even afford to give freebies.
  13. Jan 3, 2007 #213 of 862

    esteeze New Member

    Jan 3, 2007
    Birmingham, AL
    I had the problem where all of my 10+ Season Passes were showing "No upcoming shows" on 1/1/2007 (I figure the year rollover triggered some problem). It appears to have "fixed itself" by the next day (1/2) after the indexing process completed (noted this in the System Info screen); I didn't even have to restart the system. I'm on software v 6.3a.

    This forum has been very informative regarding this issue.
  14. Jan 3, 2007 #214 of 862

    Jared52 New Member

    Apr 24, 2002
    Huntsville, AL
    I'm on this list now. I got back from being out of town to find missed recording due to the "Changed Season Pass" issue. Reboot didn't fix it, but it might have been indexing. We just going to have to wait this out?
  15. Jan 3, 2007 #215 of 862
    Chandler Mike

    Chandler Mike Lost

    Mar 29, 2002
    Chandler, AZ
    This just started happening to me this week too.

    Noticed Scrubs, Office and 30 Rock recording last week for tomorrow night.

    I looked again a few days ago, and The Office was the only thing recording. I go to look WHY and I get that same message. When I look at the season passes for upcoming episodes, my 12-1 station isn't even listed as having an episode this week.

    I had to go manually add it.

    What gives.
  16. Jan 3, 2007 #216 of 862

    marrone Phased Member

    Oct 11, 2001
    Melbourne, FL
    I gotta check my SPs as well, then. :(

    I've been having problems too, but I thought it was only isolated to one of my kid's shows.

    (Oh, my DSR6000 has been rebooting a lot recently, too)

  17. Jan 3, 2007 #217 of 862

    daperlman check the rhime

    Jan 25, 2002
    This is getting totally ridiculous and to top it all off - erasing and re-adding season passes not only does NOT fix. But creates a whole new set of problems.

    There is the obvious issue of having to reorder them- but also there are some unexpected results. For example I erased and readded Hannity and Colmes (choosing the 9:00pm first airing) version and setting for max of 1. So I expect it to record every airing (assuming nothing of higher priority is to be recorded). Yet it is 9pm and NOTHING is recording. For some reason it does grab the one from yesterday at 3a????
  18. Jan 3, 2007 #218 of 862

    rb5505 New Member

    Jul 28, 2004
    finger far down throat!
  19. Jan 3, 2007 #219 of 862

    bookends New Member

    Jan 3, 2007
    Well thank goodness I'm not the only one having these problems. I just about had a heart attack the first time I looked in my "upcoming wish list items" and found there were no programs. None at all. And since I have something like 30 wishlists set up, with many generic things like "Roberts, Julia & Movies" (who ALWAYS has at least one sappy movie on Lifetime or Oxygen) I thought my four year old S1 Phillips D*Tivo had finally bit the dust. Or that it was somehow getting infected by my crappy R10, which has the black screen & lockup issues on a regular basis. Thanks to this board I know I'm not going insane, and I'm running the hardcore Clear & Delete Everything on the R10.

    Last night when I checked, I was all set up to record All My Children today at noon on the good old S1 DTivo (a manual record, as it hasn't been "seeing" my season pass items consistently for the last two or three weeks). At 1 PM I turned on the TV, and it wasn't there. Tivo tells me it tried to record at 10AM (!) on ABCE (east coast feed, which I do not get) and couldn't get a signal on sat ln 2. In the immortal words of Mr Hat: "You go to hell! You go to hell and you die!" I sighed, set it up to record on soapnet this evening, and then found this board. The thing that kills me is that I did NOT set it up to record at 10AM on the east coast feed. I set it up for noon, channel 7.
  20. Jan 3, 2007 #220 of 862

    r_wolfcastle New Member

    Apr 29, 2005
    1. In addition to Season Passes and Wishlists, I look ahead at program data and set up individual movies to record as much as 10 days ahead. Right now my Season Passes and Wishlists are in tatters like everyone else's, but my hand-picked movies are all still in the To-Do List, all the way through 1/11. So if you absolutely want something to record that would normally be recorded by a Season Pass or Wishlist, and it is worth your trouble, go find it in the Guide and set it up to record from there.

    2. The other day, things were so screwed up that I went all the way to Defcon 2 and restarted using the option to wipe out the program data and the To-Do List. Luckily, I didn't trust the idiots at DirecTV or Tivo, so I first copied down all my Season Passes and Wishlists, even though the only restart that is supposed to wipe them out is the "Clear & delete everything" option. It is a good thing that I did so -- the "Clear program information & To Do List" blew away 2/3 of my Season Passes and 3/4 of my Wishlists, seemingly at random. I set everything back up, and now 4 days or so later I'm screwed again. Moral of the story: Don't bother with this invasive reboot, as it has no effect on the problem.

    3. This is not so much a data point as an observation. As someone who was in the software industry for 25 years building, for the most part, mission-critical software for the enterprise (big business) market, I can tell you without any reservation that this is one of the most major screwups I have ever seen. One of the main reasons it is so serious is that it was so very preventable, and that says very bad things about DirecTV's entire development and certification process.

    All they had to do was set up a few Season Passes and Wishlists and let a box run for a week and they would have seen this problem. This is not rocket science, it is standard procedure when testing major new revisions of software. You want to know if a bug takes a few days to evidence, if you've forgotten to clean up files and are filling up the disk, if you need to sanity-check and repair the database more often, etc. There is no (let me repeat that: NO) excuse for this magnitude and breadth of problem.

    In addition, the fact that they still say, after 3+ weeks, that they have no clue as to even the nature of the problem, tells me that not only do they not have proper QA procedures and oversight, they also have not taken the responsibility to set up debugging environments that let them find and fix problems in a timely manner. They have failed all of us, and I for one am pissed off (can I say that here? I guess I just did).

    Heads should roll in DirecTV development and/or QA management, DirecTV should be made to suffer financially, and if any of this is Tivo's fault then DirecTV should pass the pain on as they see fit. But this is DirecTV's product, and therefore DirecTV's responsibility even if Tivo screwed up, and as far as I am concerned they had better fix this very very soon.

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