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Not recording -- "Someone modified the season pass?!?!"

Discussion in 'DirecTV Receiver with TiVo' started by islander, Dec 18, 2006.

  1. lmk911

    lmk911 New Member

    143
    0
    Dec 17, 2000
    Northern...
    :eek: The R10 and HR10-250 that were having problems now seem to be working. However, the R10 that missed the bad data update and was working great is not recording some of my season passes because it is not picking up the information from the guide. Go figure! Now I have to baby-sit three TiVos.
     
  2. Dawghows

    Dawghows Active Member

    2,342
    14
    May 17, 2001
    NJ
    FWIW -- Last night the TV was on even though we weren't really watching. At one point I noticed there was a spontaneous reboot. Shortly afterwards, we left for dinner at the neighbor's, so I don't know how this affected anything right off the bat. However, when we got home a couple hours later, everything was back to normal. So far (~22 hours later) everything still seems to be okay.

    EDIT: Oh, and by the way, none of this seems to be happening on the R-10 unit in our bedroom. It's only on the 80-hour Samsung in the den.
     
  3. Jan 1, 2007 #183 of 862
    mitchb2

    mitchb2 New Member

    2,420
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    Sep 30, 2000
    I tried forcing a phone call last night, like someone else suggested. As of this morning, the To Do List seems to be properly populated. But then, it also became 1/1/2007 overnight...so who knows.
     
  4. Jan 1, 2007 #184 of 862
    newsposter

    newsposter Poster of News

    34,653
    16
    Aug 18, 2002
    SE PA
    my wife had a bunch of stuff on the to do list...some didnt record and said 28 day rule...how could it be 28 day rule if it shows up on the to do list?
     
  5. Jan 1, 2007 #185 of 862
    cara

    cara New Member

    11
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    Aug 26, 2006
    Got up this morning, check my to do list. As of last night it was still messed up. This morning though it seems that it may have fixed itself like someone on this thread was told by direct. I really hope so! At least by having this forum I knew it wasn't my tivo.
     
  6. Jan 1, 2007 #186 of 862
    Cudahy

    Cudahy New Member

    428
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    Mar 21, 2001
    Cudahy,...
    The wishlist reappeared on our HDtivos a few hours before year end. Have no idea what happened.
     
  7. Jan 1, 2007 #187 of 862
    mitchb2

    mitchb2 New Member

    2,420
    0
    Sep 30, 2000
    I'm sure it was just a great big bunch of user error. :)
     
  8. Jan 1, 2007 #188 of 862
    Hexerott

    Hexerott New Member

    100
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    Jan 1, 2007
    I just got off the phone with DirecTv about this. They said this is a problem they are aware of and they are "actively" working on a solution. It only occurs to Tivo units as most of us seem to be aware.

    He didn't have a time frame for a fix but said they know it is a problem and they are working on it.

    I imagine the more people that call and complain, the quicker they will fix it.

    Sorry no amazing information here but I figured I would let you know what I found out. We have called on this 3 times and the first 2 times DirecTv acted like our Tivo was broken and that we should consider replacing it. :mad:
     
  9. Jan 1, 2007 #189 of 862
    MBfromMI

    MBfromMI Member

    38
    0
    Apr 13, 2004
    SE Michigan
    Mine was screwed up last week, a phone call and a reboot fixed it for a couple days, then today it was all screwed up again with almost all of my season passes removed from the todo list saying someone modified them. I know it wasn't the dog cause he was by my side all day.... I sure hope they fix this. After destroying my hdtivo with 6.3 and now my regular one with this, I'm losing all patience. I've been looking for a reason to cancel and they are really making it an easy decision.
     
  10. Jan 1, 2007 #190 of 862
    drew2k

    drew2k Drew != Drawn

    4,864
    0
    Jun 9, 2003
    Long Island, NY
    My SD HDVR2 box today lost *part* of it's To Do list, with no upcoming programs scheduled for one season pass, even though it was in the guide. I rebooted and a couple of hours later everything is back.

    This makes 2 out of 3 boxes that have had this problem within three weeks ... and so far, each has been fine since the reboot.
     
  11. Jan 1, 2007 #191 of 862
    Hyperion

    Hyperion New Member

    8
    0
    Jul 25, 2006
    I've held off on calling DTV until tonight. After all, this is a well-known issue affecting the entire panoply of DTV-TiVo PVR's and what BS am I going to have to listen to after waiting 20mins + on the phone?

    So, what did I hear that wasn't helpful? "Re-enter SP's"; "This is not a problem with DTV units, only TiVos" (no kidding, where do my SP and wishlists get entered into my R15 PoC?); "If this was a problem with our DTV PVR's we could just upload the software modification via satellite and not over the phone" and "this is an issue with customers".

    What did I hear that I didn't know? DTV has requested a software update to address the issue from TiVo. Apparently, the master agreement between TiVo and DTV requires TiVo to supply the software programming, and DTV doesn't have anyone who can debug or rectify the problem. So, DTV is waiting on a programming change request that was submitted to TiVo shortly after DTV learned of the problem. I was told that DTV learned of the issue on December 22, 2006. Which, I believe, means that DTV tried to deflect customer complaints for at least 4-5 days before acknowledging that they had a problem. I was informed that TiVo has (typically) 14 days to respond to the programming change request from DTV. :eek:

    Seems like this would be a case for a good class-action lawsuit. I've sold off my GMH / DirecTv stock in anticipation.

    That's the hype anyway.

    Weakneed DSR6000R
    R15
     
  12. Jan 2, 2007 #192 of 862
    goony

    goony New Member

    1,749
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    Nov 19, 2003
    Just for the record of those here that might be new to DirecTivos: DirecTV can roll out software updates for DTivos via satellite too... that is how the SD DTivos received (then new) V6.x of the software initially. The download from the satellite was stored on the box and when the box did one of its "phone home" calls the other end told it to go ahead and install the new version.

    After a long while when it appeared that most of the DTivos had received the new version they removed it from satellite distribution and switched it to downloading over the phone.

    If there is a new version of software for the DTivos to fix this issue it will be interesting to see how it is distributed. Those of us running "enhanced" DTivos (via the Zipper or other methods) usually have the auto-install of new software disabled so as to prevent any overwrites of local customized files... if there is a new version there will have to be a huddle to decide how to perform the update.
     
  13. Jan 2, 2007 #193 of 862
    mahyde

    mahyde New Member

    90
    0
    Jan 5, 2003
    Missouri
    My R10 is not recording SP's.......it worked on and off the last couple of weeks.....now back to not working!! I have reset, etc.
     
  14. Jan 2, 2007 #194 of 862
    Bob Coxner

    Bob Coxner Active Member

    2,052
    0
    Dec 1, 2004
    So much for the "2007 bug" theory. My R10 was working ok yesterday (although it was hit by the problem a couple of times last week). Today, January 2nd, it's back to the standard problems of some items missing from To Do and showing no upcoming episodes for items that are visible in the guide.
     
  15. Jan 2, 2007 #195 of 862
    mxyztplk

    mxyztplk New Member

    17
    0
    Nov 5, 2003
    This problem affected all of my season passes yesterday (for the first time), on one of my two R10's.

    I called D* last night, and the rep said it was a known problem. The rep was knowledgeable about a number of the symptoms/manifestations of the problem.

    The rep said unequivocally that they had NOT as yet identified the specific cause of the problem, nor even the general area causing it. I.e., they do not know whether it is related to software or guide data or even something else.

    The rep said that, since they had not even identified the cause, they have no estimated date for it to be fixed. I pointed out that this has been happening since mid-December, and keeps recurring, so how are we to be informed when D* purports it to be fixed. I asked if it would be posted on the D* web site somewhere. The rep said it would not, so the only way one would know if it had been purportedly fixed would be to call D*, or if one simply found things to be working well again (presumably for an extended period of time).

    The rep did NOT attempt to ascribe the problem to the R10 that was failing, and did NOT ask me to perform any form of test or attempted remedial action on the unit. My description of the problem was sufficient for her to identify it.

    I pointed out that some poster(s) had stated that D* rep(s) had earlier stated that the problem was known to be caused by bad guide data or whatever, and that the problem would be gone within a few days. The rep unequivocally stated that, if any such statement was made, it was incorrect.

    A clear statement by D* that they know of the problem but do NOT as yet have a handle on it appears to me to be quite credible, inasmuch as it is much easier to deny the problem exists, or to say that everything is under control than it is to admit that it is not.

    And so it goes...
     
  16. Jan 2, 2007 #196 of 862
    Cudahy

    Cudahy New Member

    428
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    Mar 21, 2001
    Cudahy,...
    A number of different problems are being discussed here. The fact that our wishlists returned as the newyear hit tells me that at least that particular problem may have been a yearend bug.
     
  17. Jan 2, 2007 #197 of 862
    balboa dave

    balboa dave well rounded

    3,130
    0
    Jan 19, 2004
    Newport...
    I have the same problem. Again. I first got it, like others, in the second week in December, it then fixed itself over a few day period. This morning, it's back. Most of my To Do list is empty again, and this is after checking it carefully last night.
     
  18. Jan 2, 2007 #198 of 862
    Dawghows

    Dawghows Active Member

    2,342
    14
    May 17, 2001
    NJ
    Not exaclty. Mine disappeared again today. Again, only on my Samsung 80-hour unit, not on my R10.

    Regarding the phone vs. satellite updates:

    My R10 is not connected to a phone line, and has not exhibited this problem at all. My Samsung is connected to a phone line, and has lost data twice now. Does this match anybody else's experience?
     
  19. Jan 2, 2007 #199 of 862
    DemRoyer

    DemRoyer New Member

    2
    0
    Jan 2, 2007
    I've been following this thread for the past week or so, since I noticed my R10 unit began displaying the same symptoms everyone has described (ToDo List empty, Wish Lists not working, etc.). Recreating Season Passes didn't help at all, since the programs/airings could not be found through the SP or WL interface (although I could see them in the guide). Based on an earlier posting, I decided to try restarting my unit (just restarting it, not deleting my programs or SPs). As the posting had said, resetting didn't initially seem to help, but an hour or so later my unit performed a reindex, at which point everything came back again. My ToDO list was repopulated, my WLs showed results, and my SPs showed all airings of my programs, not just some of them.

    Since everyone has mentioned this problem coming back, my wife and I have been watching our ToDo list like hawks, and sure enough some shows began dropping off today. When checking the System Info, we saw that service data had been downloaded early this morning, and that the unit had reindexed this afternoon. Going on the assumption that this process borked my index database again, I tried a different tack - forcing my unit to connect to the DVR service via my phone line. This process went through successfully, and triggered another reindex about an hour later. After this reindex, the shows that had dropped off my ToDo list came back again.

    I've only tried forcing a reindex twice, using a different method each time (restart one time, phone call the next), so this may not be a sure bet - it seems like it's helping for now though. My plan is to check my ToDo list daily, trigger reindexes as necessary, and maybe disconnect my phone line for a few days to see if it helps to stay "off the grid" (I'm not real hopeful about this though since most of the updates come over the satellite). I have not contacted DirecTV yet, although I plan on doing that tomorrow, espeically since a number of people have mentioned getting rebates from them for this issue.

    The real question now though, is how long before someone actually fixes this damn problem?
     
  20. Jan 2, 2007 #200 of 862
    lmk911

    lmk911 New Member

    143
    0
    Dec 17, 2000
    Northern...
    Tonight my HR10-250 states it deleted Cold Case on TNTH early to make space for another program. The kicker is, it did not record the program is supposedly deleted and the only program scheduled to record was Cold Case.
     

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