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No local dial-in numbers in any area code

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by whitmerm, Aug 11, 2010.

  1. Aug 31, 2010 #81 of 114
    weaknees

    weaknees Active Member

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    May 11, 2001
    Los Angeles
    I don't think so. I've tried various networking solutions and I still come up needing to activate. Best bet is to leave the units running, connected to SAT, and connected to a phone line.
     
  2. Sep 1, 2010 #82 of 114
    adunha2

    adunha2 New Member

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    Sep 1, 2010
    I was given information today that DirecTV has no intention on resolving the problem with DirecTV DVRs with TiVo not being able to access local telephone numbers to allow the DVRs to record. This is an intentional policy by DirecTV to force users to discontinue use of the DirecTV DVRs with TiVo.
     
  3. Sep 1, 2010 #83 of 114
    litzdog911

    litzdog911 TechKnow Guide

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    Oct 18, 2002
    Mill Creek,...
    Really??? "Information" from what source???

    As reported by others here, it is possible to get this working.

    Clearly it's a plot by DirecTV to force folks to abandon their Tivo :rolleyes:
     
  4. Sep 1, 2010 #84 of 114
    whitepelican

    whitepelican New Member

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    Feb 14, 2005
    I've recently loaded new images on a couple of DirecTivos, and then proceeded to hack the software (not Zipper, but manually hacked). I was able to get through the Guided Setup on both without even having a phone line connected and then after running fakecall.tcl was able to get to the Now Playing list. I see no reason why you wouldn't be able to do the same by running the Zipper script.

    I guess it's possible that you still wouldn't be able to record, but I no longer have DirecTV service active, so I really couldn't say either way. Like I said, I was able to get to the Now Playing list and (had there actually been any) play the recordings.
     
  5. Sep 1, 2010 #85 of 114
    kid14607

    kid14607 New Member

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    Aug 30, 2010
    Question? : I formatted my Directv DVR with Tivo’s hard drive (deleted every thing) and now I can’t record or bring up the program guide and the background is no longer green with the Tivo logo it is now blue with the Directv logo and under phone options the option to set dial in number is missing. Can you help?

    Answer! What you likely did was reset the box back to factory settings, which cleared all the software updates you did to it over the years!
    .*
    What this means! When the DVR comes from the factory it is just a DVR. It doesn’t become a Dcectv DVR with Tivo until the Installer comes to your house and makes the call’s to Tivo and Tivo downloads the software to the DVR.

    Question? Why is the background now blue with the Direct logo?

    Answer!
    . .* The reason that you now have a blue screen is that your receiver was upgraded to the latest software.* This does not change the way that the DVR works.* You will still be able to use the TIVO features that you used to use.* This updated software also add a number of new features that you did not have before.* Some of those new features are.
    **
    .**Online Scheduling / Remote Booking:
    *** - Allows you to schedule recordings remotely via DIRECTV.com, tivo.com, and other Web sites.*

    *** Recently Deleted Folder:
    *** - Allows you to recover deleted recordings if disk space is available.*
    *** - Feature is not intended for long-term storage of recordings.*

    *** Overlap Protection:
    *** - When tuner conflicts occur, receiver will be able to record two shows back-to-back by clipping (not recording) from end of first show or beginning of second show, based on priority set in Season Pass Manager.*
    *** - Overlap Protection allows both programs to record, instead of canceling lower priority recording.*
    *** - Clipped shows will be noted with an asterisk in To Do List.*
    *** - Users can turn off Overlap Protection, if desired.
    *
    Sorry but I still don’t have an answer to where the (set dial number option is.) I’m working on it! I received a phone call today from Directv and he is going to forward the question to the Directv engineers ( the people who design the software) it will take a couple of weeks to get an answer! I should have an alternate solution tomorrow. Kid14607
     
  6. Sep 1, 2010 #86 of 114
    stevel

    stevel Dumb Blond TCF Club

    28,181
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    Aug 23, 2000
    Nashua, NH
    I don't know where you got this information, but the first Q+A is completely bogus.

    The way your TiVo works for phone numbers is to rerun Guided Setup. What it does is call an 800-number to get the list of numbers - but this is not working for many.
     
  7. Sep 1, 2010 #87 of 114
    jonapt

    jonapt New Member

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    Apr 23, 2010
    Although my HR10 is now fully functional, it still has the problem of "no local numbers" and the first 'have not called' screen has appeared.

    That's a small price to pay for being able to set Season Passes and record since the CSR re-activated my HR10. I believe he did a de-activate then an activate, not a re-activate.

    Was I just very lucky or have those of you still having problems tried this approach and failed?
     
  8. Sep 2, 2010 #88 of 114
    krkaufman

    krkaufman Well-Known Member

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    Nov 25, 2003
    My tech supporter expressed a similar view, but backed off when I asked him if he was speaking authoritatively or officially for DirecTV. My guy further expressed that the problem was a symptom of a deteriorating relationship between DirecTV and TiVo, with another symptom being the lack of delivery of the DirecTV/TiVo HD product. Impossible to tell how much was hot-air and how much was unauthorized frankness.

    edit: p.s. Steve, the fellow from the Customer Advocacy(?) dept (responding to the OotP email), said that contacting them was the proper channel for getting the problem addressed. The mystery to me is why the tech support people haven't uniformly been made aware of this.
     
  9. Sep 3, 2010 #89 of 114
    weaknees

    weaknees Active Member

    3,862
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    May 11, 2001
    Los Angeles
    We just received a message from TiVo letting us know that the problem has been solved!

    You should now be able to dial in your DIRECTV TiVo and get a list of local numbers.

    (We also tested a box here and confirmed that things are working!)

    Thanks to TiVo and DIRECTV!
     
  10. Sep 4, 2010 #90 of 114
    kid14607

    kid14607 New Member

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    Aug 30, 2010
    This is only for people who own there directv dvr with tivo. Go to http: then add//invester.directv/officers.com Go down to the bottom of the list and click ellen filipak State your case on how directv should not have downloaded new software to your dvr because you own it and that they did not ask you first. Be firm that you will not settle for one of theres. and that you want it turned back to a directv with tivo dvr. It works I got mine back... I wrote it this way because I can't add a link untill I have5 post
     
  11. Sep 4, 2010 #91 of 114
    poolgeezer

    poolgeezer New Member

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    Sep 4, 2010
    To those still having the dreaded "no local numbers" problem: email the president of Directv. They called me within 24 hours and told me to try using ,034# as a dial out prefix. It worked! DVR is now fully functional.
     
  12. Sep 5, 2010 #92 of 114
    poolgeezer

    poolgeezer New Member

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    Sep 4, 2010
    I made a typo in my last post. The correct dial in prefix should be ,#034 NOT ,034#
     
  13. Sep 5, 2010 #93 of 114
    stevel

    stevel Dumb Blond TCF Club

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    Aug 23, 2000
    Nashua, NH
    That prefix slows down the modem to 33.8kb - I'm not sure why it is being suggested for this issue.
     
  14. Sep 5, 2010 #94 of 114
    ecurbswerdna

    ecurbswerdna New Member

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    Aug 17, 2010
    This is just to let the forum know that my problem also has been fixed. I was away until Wednesday (Sept 1) and when I checked, my system had made a call on its own and recording was now working.

    After seeing the message :
    I was able to get a local number. Now everything appears to be function as before.
    Thanks for all the input and the effort that several have made, which probably got DirecTV to find a solution. (I suspect it was THEIR upgrade which lost the correct number!)
     
  15. Sep 5, 2010 #95 of 114
    stevel

    stevel Dumb Blond TCF Club

    28,181
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    Aug 23, 2000
    Nashua, NH
    This was a TiVo problem. Those dialin numbers are TiVos. Most likely the 800 number that the DTiVos used either no longer worked or did not respond properly.
     
  16. Sep 7, 2010 #96 of 114
    Dansch18

    Dansch18 New Member

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    Aug 14, 2010
    I was able to complete my setup and get the local numbers. Thanks to everyone that contributed to this discussion.
     
  17. Sep 8, 2010 #97 of 114
    weaknees

    weaknees Active Member

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    May 11, 2001
    Los Angeles
    Actually (and interestingly for all of the conspiracy theorists out there), the problem (and the solution) came from TiVo, rather than DIRECTV. From the outset, DIRECTV engineers indicated to us that the problem was on TiVo's side, and it unfortunately took longer than we had hoped to get resolve the problem.
     
  18. Sep 8, 2010 #98 of 114
    stevel

    stevel Dumb Blond TCF Club

    28,181
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    Aug 23, 2000
    Nashua, NH
    That's what I figured, since those dial-in lines are operated by TiVo and there has not been any software updates for DTiVos in quite a while now.
     
  19. Sep 10, 2010 #99 of 114
    krkaufman

    krkaufman Well-Known Member

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    Nov 25, 2003
    Given the timing of the post, I suspect the reason this change worked had more to do with weaknees' earlier post that TiVo had fixed the root problem.

    edit: p.s. And agreed, the modem speed tweak would be more for a unit not able to successfully connect, as opposed to the symptoms cited here... successful connections but to an apparently empty local numbers listing.
     
  20. krkaufman

    krkaufman Well-Known Member

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    Nov 25, 2003
    Yes, this worked for me, as well, with the caveat that I had opted to reset the hard drives to 6.2a software, first. Post-Zipper/tweak.sh, I ran fakecall.tcl and, as you indicate, I was able to begin using the DVR services, including recording (as my 3 units *are* still under active subscription).
     

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