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No local dial-in numbers in any area code

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by whitmerm, Aug 11, 2010.

  1. Aug 20, 2010 #21 of 114
    lichenpursley

    lichenpursley New Member

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    Aug 15, 2010
    My Philips DSR704 did not successfully make it's last two scheduled calls and the local phone issue is still unresolved.
     
  2. Aug 21, 2010 #22 of 114
    scott429

    scott429 New Member

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    Aug 21, 2010
    Just got off the phone with directv (Saturday, noon ET) because of No Local Access Numbers (Samsung SIR4040). She dug around and eventually discovered that the problem's been documented and they expect to have the toll-free Guided Setup working in 48-72.

    We'll see...
     
  3. Aug 21, 2010 #23 of 114
    bunsterlama

    bunsterlama New Member

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    Aug 21, 2010
    Scott429 they told you 48-72 hrs. They told me 36-48 hrs last Tuesday, So we will see. I have a Philips Series 2 and I'm having the same problem goining on day 8!
     
  4. Aug 21, 2010 #24 of 114
    lichenpursley

    lichenpursley New Member

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    Aug 15, 2010
    I call shenanigans!
    DIRECTV told me there engineers would have the problem resolved in 48hrs on Saturday 14 Aug. What incentive does DIRECTV have to fix this problem? They know their customers have only three options:
    1. Accept their offers to provide a DIRECTV brand DVR.
    (Which BTW, works about as well as you'd expect a TIVO brand knock off to work.)
    2. Cancel their DIRECTV service.
    (Which I looked into. I now have a much better understanding of just how bad cable customer service is and why DIRECTV can legitimately claim that their service is competitively priced.)
    3. Simply accept not being able to actually use the DVR functionality of their old DIRECTV TIVOs.

    SHENANIGANS!!!
     
  5. Aug 21, 2010 #25 of 114
    Adam1115

    Adam1115 20,000!!! TCF Club

    27,666
    48
    Dec 15, 2003
    Denver ish
    In fairness, I believe the DirecTiVo dials into TiVo, not DirecTV... It may have nothing to do with DirecTV...
     
  6. Aug 21, 2010 #26 of 114
    trvlntom

    trvlntom New Member

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    Aug 21, 2010
    I just joined the forum.
    Same story as everyone else.

    Accept. DirectTV is sending me a new DVR at no charge.
     
  7. Aug 22, 2010 #27 of 114
    moonchilddave

    moonchilddave New Member

    44
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    May 19, 2008
    Same boat as everyone else here... No numbers available no matter what area code I put in, including 800.

    Does anyone know the number that the DirecTivo dials to get the local numbers? I had an issue on an old SA Series 1 TiVo with the modem partially bad... I ended up having to dial the number myself and then plug the phone line and TiVo would take it the rest of the way. The number it dialed to get the list of numbers was 877-877-1756.
     
  8. Aug 23, 2010 #28 of 114
    Keeptfaith

    Keeptfaith New Member

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    Aug 23, 2010
    I am going on 14 days of frustration.

    I have an old DirecTiVo RCA DVR40 and bought a new hard drive. The install went great and all was good until I got to the Update Local Numbers screen of the Guided Setup.

    I spent several days talking to DirecTV, TiVo and AT&T Uvers. I was told that the call won't work with Uverse Voice so I called AT&T to turn the phone line back to the analog phone line. (The tech then proceeded to break our internet connection, but that's another story). Suffice it to say that the phone call still didn't work and I continued to get the dreaded "You have no dial in numbers for that area code" screen.

    I then called DirecTV and asked straight away to talk to a supervisor. After I spoke with the supervisor on Friday, Aug 20, at about 3 PM (PST), I was told that she was sending an email to TiVo to have them send my box an 800 number that could be used for my daily call. I tried to explain that it's not the daily call that I'm trying to get, but she cut me off and said it would work in 48 - 72 hours. (Not sure if that is business hours or real-time hours).

    At least I know I'm not alone. I'll let you know what happens.
     
  9. Aug 23, 2010 #29 of 114
    moonchilddave

    moonchilddave New Member

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    May 19, 2008
    I spoke to DirecTV last night about this, and was told they would set it up to call my TiVo so that I would be able to record - but it could take up to 24 hours. 24 hours later, still no luck.

    This is ****ing ridiculous... Is there some way to hack into the file system on the TiVo and trick it into thinking the call was made and put in a local number?
     
  10. Aug 23, 2010 #30 of 114
    pkindell

    pkindell New Member

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    Aug 23, 2010
    I got my Tivo back from Weaknees today. Same problem as everyone else.
    Has anyone elses dialed in on it's own?
    TDJ, did you do anything to your setup to help it along?

    PK
     
  11. Aug 23, 2010 #31 of 114
    DianaD

    DianaD New Member

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    Aug 23, 2010
    My Tivo is working! It updated early this morning. I can now set up season passes and record. It still can not find any numbers in my area code. I did enter the local phone number and the 1 - area code into the prefix dialing but I don't know if that helped. It was scheduled to call for an update the last three nights, but none of those worked until this morning.
     
  12. Aug 24, 2010 #32 of 114
    TDJ

    TDJ New Member

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    Aug 16, 2010
    I tried all of those strange codes for the dial in prefix. But, none of that worked. I tried dozens of times to retrieve the numbers and the calls succeeded but said that there were no numbers for my area code. My DVR just made the normal call on its own one day out of the blue and I don't know why. I do think it is encouraging for everyone else that DianaD just had the same thing happen. It could be just a matter of time for everyone elses DVR to make a successful call.
     
  13. Aug 24, 2010 #33 of 114
    forgetg

    forgetg New Member

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    Aug 24, 2010
    I have the same issue on a hr10-250, "there no numbers for my area code"....I was on the phone last night for 3 hours with DT and 1 hour with Tivo....DT said a rep from Tivo will call me with in 72 hours...what BS
     
  14. Aug 24, 2010 #34 of 114
    Keeptfaith

    Keeptfaith New Member

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    Aug 23, 2010
    I just called DirecTV again and the sent another signal (that I suspect is only for Live TV and then tried to sell me more HD channel). Still no local numbers. Ugh!
     
  15. Aug 24, 2010 #35 of 114
    moonchilddave

    moonchilddave New Member

    44
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    May 19, 2008
    Just curious here... and frustrated as hell. I notice my DSR704 has USB ports. If I buy a TiVo wireless adapter, would I possibly be able to get to get past this whole issue? Since my understanding is that the number that is called is just a UUNET number to connect to the internet. This may not work however if it's a server issue on TiVo's part. However it seems like this is mostly a DirecTV issue (although I don't know how) - because I don't see anyone with a standalone complaining of the same issue.
     
  16. Aug 24, 2010 #36 of 114
    ecurbswerdna

    ecurbswerdna New Member

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    Aug 17, 2010
    I installed a new hard drive in my HDVR2 but when I finally made the dreaded call to DT, they said I had go clear everything. Prior to that I just could not record or see recorded shows, but I could search for phone numbers in the guided setup, and it returned them OK. Now no phone numbers after the clear everything!
    Question: are these numbers belonging to DirecTV or TiVo? I suspect if they are TiVo numbers, DT* has not restored the correct "800" number to retrieve the local numbers we need. Although I've heard that DT* is coming with a new TiVo box, it appears that the tech supports are not helping each other. Just a suspicion on my part. Hope someone gets a good answer!!
     
  17. Aug 25, 2010 #37 of 114
    adamyork

    adamyork New Member

    6
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    Oct 25, 2000
    Chicago, IL
    Just another voice to add to the frustration. I replaced a failing drive in my Directv R10, deleted and cleared everything (I had no functioning backup so I had to use instantcake), and I'm currently stuck on "There are no local dial-in numbers for your area code."

    Highly annoying.
     
  18. Aug 25, 2010 #38 of 114
    moonchilddave

    moonchilddave New Member

    44
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    May 19, 2008
    Has anyone contacted Weaknees or DVR Upgrade about this issue? Seems like if word about this gets out, they are going to lose a portion of their customer base. That would seem to give them incentive to figure out what's going on and possibly correct it or get in touch with someone at DirecTV who can.

    As for the initial call, I'm not sure about how that works. I know that the DirecTivo units call home to TiVo AND DirecTV. The TiVo call is once a week I think, and the DirecTV call about once a month (to report PPV purchases).

    I think all TiVo does is call a UUNET number (which should be on TiVo's side) to create an internet connection. I just tried getting phone numbers in a different area code on an older standalone (non DirecTV) TiVo and it got the numbers just fine. That leads me to believe this is not something that TiVo can fix - it's almost definitely a DirecTV issue.
     
  19. Aug 25, 2010 #39 of 114
    weaknees

    weaknees Active Member

    3,862
    0
    May 11, 2001
    Los Angeles
    We're very well aware of the issue - see our responses above in this thread.

    We've got our own thread about it here:

    http://www.********.com/forums/showthread.php?t=4225

    and we're encouraging people to leave their units connected to both phone and satellite. There have been several reported circumstances where the units have authorized themselves somehow in that configuration. We haven't had it happen in the office yet, but something does seem to be working for some users.
     
  20. Aug 25, 2010 #40 of 114
    weaknees

    weaknees Active Member

    3,862
    0
    May 11, 2001
    Los Angeles
    Well - that didn't work! But the relevant info is in the post here.
     

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