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News on the pixelation issue fix for TiVo HD

Discussion in 'TiVo Series3 HDTV DVRs' started by GoldenTiger, Aug 5, 2007.

  1. Aug 7, 2007 #21 of 144
    jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area

    Good idea, but someone would invariably hijack the thread.

    If some of the Chicken Littles will just chill a bit, keep the emotion out of the posts and just post info on the problem, I'm sure the Tivo folks that monitor TCF will get the problem reports to the right people.

    But I do hope that folks will also call Tivo and open a case if they see what they think may be a hardware or software problem. Just report the problem to a CSR and get a case number.
     
  2. Aug 7, 2007 #22 of 144
    GoldenTiger

    GoldenTiger Tivo Pony =)!

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    Apr 10, 2002

    Thanks SO much for the update... also good to see you're still around :) (familiar face to me). Should people experiencing the issue still call to report it?
     
  3. Aug 7, 2007 #23 of 144
    Chimpware

    Chimpware New Member

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    Jan 30, 2002
    I posted a poll thread in hopes that this would show the magnitude of the problem. If you have not added to this thread please do.
     
  4. Aug 7, 2007 #24 of 144
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    Pony,

    Does your statement only pertain to the HD or does it also include the S3? My issue has been open since October on pixelation and dropouts with no aparrent progress or admission that there is a problem that is being worked on.
     
  5. Aug 7, 2007 #25 of 144
    ed_esi

    ed_esi New Member

    5
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    Jul 5, 2007
    Charlottte, NC
    I have a series 3 with mild pixelation. Time Warner came out and said that the signal booster that I had for my digital phone was providing too strong a signal.

    The Tech stated that too strong a signal can cause pixelaton like too weak a signal. I have noted no change but my TW digital phone is acting up.

    Question has anyone heard that too strong a single can effect HD TV and cause pixelation and freezing.

    Thanks
     
  6. Aug 7, 2007 #26 of 144
    aaronwt

    aaronwt UHD Addict

    19,194
    27
    Jan 31, 2002
    Northern...
    Yes. With the DirecTV HR10-250 you sometimes had to attenuate the OTA signal if it was too strong.
    It's always been that way with analog. I have that problem on my Comcast signal. Since they upgraded the cableplant my signal is too hot. If I conect it straight to the TV it will be a lousy picture. One I attenuate it 7dB the picture is crystal clear.
     
  7. Aug 7, 2007 #27 of 144
    ed_esi

    ed_esi New Member

    5
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    Jul 5, 2007
    Charlottte, NC
    That makes sense. My signal was a 15 at the main box and even split 5 ways it still was a 12 at my HD TV. By the way I know many have issues with the S3 and with the new HD. I am in Charlotte. It has been a learning curve with the TW techs here but it only too 3 visits to get my cards installed. The work great but there has been channel loss. Rebooting brings them back normally. Talking to TW the loss is on their end and not TIVO. Nice of them to admit it. Thanks for the input.
     
  8. Aug 7, 2007 #28 of 144
    Flot

    Flot New Member

    5
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    Aug 2, 2007
    I'm still on the fence with mine - honestly as much as I loathed the Motorola DVR, I rarely if ever saw pixelation on it. In watching a 1 hour HD program last night, I must have seen 6-8 visual glitches and a second or two of dropped audio. I don't know if I should blame the cablecards or the tivo, but it's definitely not up to par with the motorola box. (can't believe I just said that)

    Browsing the guide is a little slow, but did seem to speed up a bit once I removed about 50 channels that I'd never watch from the list.
     
  9. Aug 7, 2007 #29 of 144
    TiVotion

    TiVotion Early Adoptersaurus

    1,082
    1
    Dec 6, 2002
    Tampa, FL
    As I posted just now in another thread, TiVo HD initally as of now seems to be working without issue with 2 Moto (SCARD) cablecards with Verizon FIOS in Tampa. Ditto for my Series 3 box.

    I wonder what the variables are causing problems on some, but not all, systems? Must be fluctuations in the signal strength.

    I let Verizon leave 1 Moto DVR box when they originally installed my service just so I could check it out. I absolutely hated it, and when they came to install my cablecards, I had them remove it (I still maintain their HD STB's in all rooms just for the on-demand stuff). Far as I'm concerned, those STB DVR's can't even begin to compete with TiVo in terms of features and ease of use.
     
  10. Aug 7, 2007 #30 of 144
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    Fluctuations in the signal strength?

    Come on.

    This is obviously some sort of driver/hardware interaction problem, possibly with the cable cards. However, seeing as some users are reporting the problem even with analog cable I suspect it's far more likely that some of this is being caused by problems with hardware or firmware.
     
  11. Aug 7, 2007 #31 of 144
    GoHokies!

    GoHokies! O2->CO2 Converter

    2,657
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    Sep 21, 2005
    KFME
    Obviously, as your single data point of experience, coupled with your extensive knowledge of the internals of the THD and cable plants around the country leads to the rock solid conclusion that signal strength has nothing to do with pixelation problems on any THD in the country.

    Right. :rolleyes:
     
  12. Aug 7, 2007 #32 of 144
    tgmii

    tgmii New Member

    188
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    Feb 21, 2002
    New Jersey
    cablevision re-wired my whole house today (it needed it, other box was failing).

    Still pixelating. Perhaps a little less often, but again its very annoying to see it at all.

    I'm hoping tivo will release frequent updates as they see improvements with the problem. I do believe they will solve it, and I'm sure there are late nights nowadays in Tivo software engineering.

    I'm going to wait as long as I can, but in its current state, the reasonable course is to return it.

    Tivo, if you can pull log data of any kind from my box to assist in trouble shooting... go for it.

    Tom
     
  13. Aug 7, 2007 #33 of 144
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    Numerous people have indicated that improving signal strength has had no effect on pixelation with these boxes.

    And btw, I am a telecom engineer with extensive experience with signal levels, DS3s, etc and I am probably as qualified as anyone to say "doesn't sound like signal strength has anything to do with this".
     
  14. Aug 7, 2007 #34 of 144
    jhershauer

    jhershauer New Member

    22
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    Jul 25, 2007
    Phoenix, AZ...
    I called Tivo Tech Support this morning, and they told me they're working on a software fix for the macro blocking issue and hope to have something within a week or so. I get these pixelation events every few seconds both on cable and OTA signals. My cable signal strength is typically in the 90 to 93 range after Cox came out and boosted the signal, and my OTA Antenna signal strength is listed as being 97 to 100.

    Tech Support didn't seem concerned about any of the details of my installation (cablecard brand, signal strength, etc.); just acknowledged that there is a problem and they're working on it.

    I guess I'll hang loose until my 30 day window draws nearer...hopefully they'll get a fix out.

    Jeff
     
  15. Aug 7, 2007 #35 of 144
    tgmii

    tgmii New Member

    188
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    Feb 21, 2002
    New Jersey
    Thanks for that.. good news.

    In the mean time I'll stock up on $0.99 Unbox rentals :)

    Tom
     
  16. Aug 7, 2007 #36 of 144
    mike_camden

    mike_camden New Member

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    Dec 11, 2006
    Very nicely done. And oh by the way, I greatly appreciate the advice you have offered to me with my CC problem on the Comcast thread. Now if only I could find someone at Comcast who could actually follow your suggestion points. You wouldn't be willing to drive to Pittsburgh, invade the Comcast office, take over a computer for about 15 minutes and fix my account so this actually worked would you? :) I'd be eternally grateful! Seriously, I appreciate the advice you have offered. The guy at Tivo the other night concurred with what you suggested.
     
  17. Aug 7, 2007 #37 of 144
    lessd

    lessd Active Member

    7,699
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    Jan 23, 2005
    CT
    Its been reported on the TiVo menu and I did see it once on the TiVo menu, for such a short time if this thread did not exist i would not have reported it but the TiVo Menu takes the pixelation problem out the tuner system, cable system and CC, the issue must be in the output electronics/control. Does the output setting make any difference as I do not see this pixelation as other are and I am using 1080i fixed and HDMI.
     
  18. Aug 7, 2007 #38 of 144
    TiVotion

    TiVotion Early Adoptersaurus

    1,082
    1
    Dec 6, 2002
    Tampa, FL
    Well, all I know is, when I check the signal strength on the cards, it doesn't waiver from 100%. It's 100% solid.

    And for the record, I had a S3 the week they were released.

    I obtained my HD box the day after it came out.

    Prior to having FIOS with the S3 box, I had Brighthouse Cable. No issues with the S3 then, no issues with either box now.

    So, I have 2 HD boxes, FIOS, and 4 Moto cable cards. And I have no problems.

    If it is a hardware or software issue - and I have the same hardware and software as everyone else does - why am I not seeing the issue?

    If it's not the FIOS/signal installation at the premesis, then what is it?
     
  19. Aug 7, 2007 #39 of 144
    steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    Looks like we need to change the term "early adopter" to "consumer beta tester". :mad:



    :p
     
  20. Aug 7, 2007 #40 of 144
    megory

    megory Advanced TiVoOligan

    1,411
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    Jan 22, 2003
    BH, South...
    :up: :up: :up: :up: :up: :D
     

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