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News on the pixelation issue fix for TiVo HD

Discussion in 'TiVo Series3 HDTV DVRs' started by GoldenTiger, Aug 5, 2007.

  1. Aug 5, 2007 #1 of 144
    GoldenTiger

    GoldenTiger Tivo Pony =)!

    90
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    Apr 10, 2002
    According to another forum member:


    Looks like a disaster... I have it happen approximately 12-15 times every 10 minutes, and while I'm a huge TiVo fan, this is absurd. I may be returning my $300 3-year TiVo service and $260 (on the circuit city deal) TiVo HD box shortly. Clock's ticking, TiVo...
     
  2. Aug 5, 2007 #2 of 144
    Chimpware

    Chimpware New Member

    334
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    Jan 30, 2002
    Thanks for that. I opened this up to read the news only to see my own post.
     
  3. Aug 5, 2007 #3 of 144
    GoldenTiger

    GoldenTiger Tivo Pony =)!

    90
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    Apr 10, 2002
    LOL, sorry, just was trying to make your (very good) info more visible :).
     
  4. Aug 5, 2007 #4 of 144
    tgmii

    tgmii New Member

    188
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    Feb 21, 2002
    New Jersey
    I'll be escalating too. I'm waiting until cablevision rewires the outside of my house, which will make the signal as good as it can get. I've been playing around with splitters today, and adding an additional leg causes much more pixelation, so I'm hoping that if they dramatically improve the signal (is at 93 now.. by tivo's screen), it will go away.

    I find no pixelation acceptable. I agree with the other statement made, I'd rather stick with my series2 with no pixelation than trying to watch with pixelation.

    There is a very real possibility that if this doesn't improve it will go back.

    > 30 days is not acceptable. Again, hoping the marginal signal (ok for cable box, not for TivoHD) is the problem.

    Tom
     
  5. Aug 5, 2007 #5 of 144
    Chimpware

    Chimpware New Member

    334
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    Jan 30, 2002
    I sincerely hope this remedies the problem for you, but do not have high hopes. I can tell you from my time troubleshooting that pixelation occurs on stations that I have a signal strength of 100 on the Tivo meter, although I think it is less than stations I have lower signal strength on.
     
  6. Aug 5, 2007 #6 of 144
    hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    You people are sure impatient. Series 3 owners have been waiting for a pixelation fix for a year. Get in line!
     
  7. Aug 6, 2007 #7 of 144
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    LOL!!!! Sad but true.....
     
  8. Aug 6, 2007 #8 of 144
    gwsat

    gwsat New Member

    455
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    Sep 14, 2006
    Oklahoma City
    For reasons I can’t explain, my S3’s audio dropout and pixelizing video problems are a lot less frequent these days than they were for awhile. I hope this is a trend. :)
     
  9. Aug 6, 2007 #9 of 144
    lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    I don't think this problem is only signal level as I have not observed any pixelation with the signal meter at 43. For about 1/2 sec I saw some pixelation once on the TiVo menu (other have also) and this sure has nothing to do with signal level.
     
  10. Aug 6, 2007 #10 of 144
    jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    Why are we paying extra for Tivo again?

    :rolleyes:
     
  11. Aug 6, 2007 #11 of 144
    aaronwt

    aaronwt UHD Addict

    19,192
    25
    Jan 31, 2002
    Northern...
    I'm saving money with my TiVoHD. Comcast's HD DVR would cost more over 3 years than the TiVoHD will cost me.
     
  12. Aug 6, 2007 #12 of 144
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    I think your situation is not the norm.

    In any event, most consumers won't outlay $299 for Tivo HD and subscribe for 3-years at another $299 if it has picture quality issues not present on the cable company box.
     
  13. Aug 6, 2007 #13 of 144
    Chimpware

    Chimpware New Member

    334
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    Jan 30, 2002
    For me it is about a wash from a cost perspective (actually about $3.50 more per month per Tivo HD) when I amortize the cost of the Tivos and the subscription fee upfront payments at a nominal rate.
     
  14. Aug 6, 2007 #14 of 144
    aaronwt

    aaronwt UHD Addict

    19,192
    25
    Jan 31, 2002
    Northern...
    I also got my tiVoHD for $250 and it's $6.95 a month. If I had the comcast HD DVR they would be charging me around $15 a month. They also aren't charging me for any of my cable cards with my Series 3. That's one reason I won't get CC for my TiVoHD, I don't want to mess up my current billing. It's been consistent for several months now, which I think is a record for me. It used to change every month and I had to constantly call to get them to correct everything.
     
  15. Aug 6, 2007 #15 of 144
    TiVoPony

    TiVoPony New Member

    2,194
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    May 11, 2002
    Alviso,...
    Hey guys,

    We are aware that some of you are still reporting macroblocking or pixelation on certain channels. The team here continues to gather information to understand possible causes - they're making good headway.

    The update we released on August 1st has proven to fix the issue for some customers, and we are working hard on a fix for the remaining cases. We will provide more concrete information as we can.

    In the meantime, we appreciate your patience and the detailed feedback you've been providing.

    Pony
     
  16. Aug 6, 2007 #16 of 144
    monkeydust

    monkeydust New Member

    493
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    Dec 12, 2004
    Thanks, Pony. Good to see Tivo acknowledging the issue. It is really my only problem with my S3 that I've owned for almost a year now.
     
  17. Aug 6, 2007 #17 of 144
    stream

    stream New Member

    107
    0
    Jul 25, 2007
    San...
    I got a TiVo HD a week ago. I've had a Series 2 for about 6 years and love Tivo. Got frustrated by the Comcast/Moto HD DVR so got a TiVo HD. Returned it today. I don't think it's ready for prime time.

    Very slow menu navigation. The Aug 1 SW update didn't fix the pixelation / macroblocking issue (happens every few minutes, both on live TV and recordings, and when you do instant replay, half the time it's there again, and half the time not), and the SW update introduced a new issue (grey screen for a few secs when changing channels).

    I hope TiVo fixes the issues, and I'll monitor the boards, but I'm waiting on the sidelines for now. And hopefully we'll get a definitive answer on SDV.
     
  18. Aug 6, 2007 #18 of 144
    Chimpware

    Chimpware New Member

    334
    0
    Jan 30, 2002
    He thanks for the update. Anything we should be doing in terms of troubleshooting this issue once it has been excalated to engineering with a trouble ticket?

    I have Cablevision coming tomorrow to check the signal as I was told if it is less than 94 this can contribute to the problem, is this the case?
     
  19. Aug 6, 2007 #19 of 144
    hank12345

    hank12345 New Member

    91
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    Sep 27, 2005
    I'm happy to see TiVoPony chime in on the problem-- he has been a good voice of reason, and source of information all the years I have been lurking around these forums--- He is one of the reasons I have so few posts--- My questions are answered by simply searching the forums-- no need to post!

    That said, his post here makes me a little nervous--- that TiVo feels the majority of the issues have been fixed, where as it seems to me that almost an equal number of us still have less than acceptable picture quality....

    Should those of us TiVo HD owners that are still experiencing picture quality issues consolidate, and post our specific issues into one new "uber" post--- leaving out our opinions, suggestions and arguments, and just post the facts of what we are experiencing? Maybe this will show the magnitude of the issue, and provide TiVo the facts without the conjecture....

    If ya'll think this idea is sound, I ask that TivoPony start the thread-- and we post our Tivo issues there-- thoughts?
     
  20. Aug 7, 2007 #20 of 144
    yunlin12

    yunlin12 Tivonation Citizen

    1,223
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    Mar 14, 2003
    San Jose, CA
    Did you check your output resolution again? native? 1080i/720p fixed or hybrid? Sometimes that setting gets changed after a reboot, and if it's changing resolutions, maybe there is additional handshake with your TV.
     

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