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New user observations

Discussion in 'TiVo Roamio DVRs' started by Malguy, Feb 20, 2014.

  1. Malguy

    Malguy New Member

    11
    0
    Dec 28, 2013
    Wa.
    Hi,

    The ads made the TiVo Roamio sound like the best thing since sliced bread, so I bought the basic unit and installed it on January 15, 2014. These are my observations since that time. Some of you may read this and come away thinking that I am just an unhappy owner complaining, I assure you that these are only observations, not complaints.

    1). Very slow signal transfer/retrieval from the TiVo to the TV, via HDMI
    when the TV is turned off for a long period of time, like overnight.

    2). Very slow response when switching between tuners.

    3). Frequent V301 errors, when selecting YOU TUBE, APPS & GAMES or
    XFINITY.

    4). Constant, at least 4 days per week, C133 errors when trying to record or
    set a season pass or when I select “What to Watch Now” or “Search”. (I
    have reported this error to support, and after 2 days of performing their
    scripted procedures, which I performed before emailing them, and being
    passed around to 4 different people without my issue being escalated,
    they finally came to the conclusion that my network connection is fine
    and then came back with “We don't currently have an estimation as to
    when an update may be available, but we are working diligently to
    ensure the C133 error is resolved soon.” Which, to me means, after
    dealing with many support people, we’ll get to it when we get to it.
    Hopefully I’m wrong.

    5). APPS frequently are missing but may appear several hours later.

    The device seems to be very “buggy”.

    I am not looking for fixes to these issues, they have all been reported to support as far as I know.

    Once again, these are only observations not complaints, I will continue to “hang in there” until a fix is found and applied.
     
  2. CoxInPHX

    CoxInPHX COX Communications

    2,357
    6
    Jan 14, 2011
    Phoenix, AZ
    Not seeing any of these.
    How is the Roamio connected to the router?
    What is the router Make and Model?

    Sounds like you are using the Built-in WiFi and your Wireless network and/or router is not very robust.

    Or the Roamio's WiFi is still active/connected while using Ethernet causing a network connection conflict.
     
  3. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,652
    2
    Feb 28, 2001
    North...
    Yes, most of those are problems with your network and not the TiVo (unless the network problem turns out to be a hardware problem with the network interface on your TiVo), and so waiting "until a fix is found" is not going to work for you. Most folks don't see problems 3,4,5.

    Problem 2 sounds like it's taking a long time for your TV and TiVo when you change video format between channels (eg, going from 720p to 1080i). You can speed things up by specifying a single video format on the TiVo, like always outputting 1080p. What is a "very slow response" for you (all HD channel changes on TiVos take at least a couple of seconds - that's the nature of any HD DVR)?

    Problem 1 I've never heard of, can you describe it more?
     
  4. Malguy

    Malguy New Member

    11
    0
    Dec 28, 2013
    Wa.
    My network is fine, even support found that to be true. Once again I will say that I am not looking for fixes, these are just observations
     
  5. tarheelblue32

    tarheelblue32 Active Member

    3,649
    6
    Jan 12, 2014
    Raleigh, NC
    You probably should be looking for fixes, because a lot of these problems are not normal behavior for the Roamio, at least one that is working properly, which yours doesn't seem to be doing.
     
  6. tomhorsley

    tomhorsley Active Member

    1,221
    21
    Jul 22, 2010
    I find this with all sorts of things that use HDMI. The whole HDMI encryption and handshaking thing is a disaster and almost no electronics vendors implement it competently. Heck, I remember a DVD player I had that couldn't resync at all. If you ever switched the TV to another input or turned it off, all you'd get was snow if you switched back to the DVD player. You had to power cycle the DVD player and fast forward to where you left off to resume watching (which is why I "had" the DVD player and don't "have" it now :). If possible, do what I do - use the component output, then all HDMI nonsense goes away.
     
  7. CoxInPHX

    CoxInPHX COX Communications

    2,357
    6
    Jan 14, 2011
    Phoenix, AZ
    In your own words, this most likely is your problem, Unless you changed your router, even you questioned it's capability.

    The Built-in Roamio WiFi is no where near as reliable as a stand-alone Dual-Band Wireless to Ethernet Bridge.

     
  8. waynomo

    waynomo My One Time TCF Club

    12,316
    70
    Nov 9, 2002
    Seven...
    Received my Roamio on 2/6. I'm not experiencing any of the problems you are.
     
  9. Rob_W

    Rob_W New Member

    20
    0
    Jan 30, 2014

    I too recently starting using the Roamio and have none of the issues above.

    Some of the issues I am seeing so far are below:

    I do find that when I click on 'What's on now', and then select a program from the list it's not always the same as what Tivo thinks is there (pretty sure my cable provider option is set correctly).

    I also find Hulu+ to be almost complete garbage (at least compared to Netflix) - I assume this is a Hulu+ issue (I have not used Hulu+ on anything but the Tivo so this might be across all platforms). It's incredibly slow and very user unfriendly in general in my opinion.

    Lastly, my wife created a wish list for George Clooney and Tivo likes to fill it with Episodes of Full House :)
     
  10. CoxInPHX

    CoxInPHX COX Communications

    2,357
    6
    Jan 14, 2011
    Phoenix, AZ
    It is mostly the old Hulu Plus UI, the newest Hulu UI is very much like the new Netflix and much faster, or at least easier to navigate. Samsung SmartTVs and Rokus have the newer Hulu. I would expect TiVo will get it in the future.

    http://www.engadget.com/2013/05/31/hulu-plus-update/

    http://blog.roku.com/blog/2013/05/31/update-to-hulu-plus-on-roku-available-now/
     
  11. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,652
    2
    Feb 28, 2001
    North...
    Competent support would never say your network is fine. They would say they could find no problems with your network. Establishing the network is fine would require an on-site visit with all kinds of diagnostics, especially if it is wireless.

    There is something wrong with your network, ISP, or networking hardware (including on the TiVo). C133 errors are network errors when trying to connect with TiVo. There's been half-a-dozen episodes over the past few months where it's been TiVo servers causing the network error, but it sounds like you are getting them much more frequently than that.
     
  12. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    Malguy,
    I think it's unfair for you to post your 'observations', all negative experiences and not expect them to be treated like complaints.
    You don't really have any substance to things you tried other than a generic comment that Tivo says 'your network is fine'.
    The vast majority of Tivo users don't have the problems you're describing and many that might take time to diagnose and fix issues by way of forum help/suggestions/advice.
    I too had a few minor glitches with my Tivo and in EVERY case it was either TW cable issues, improper settings on my end or hardware (coax splitters). I wish that I could have unboxed it, plugged in the cable card, powered everything up and everything worked right from the start, but it didn't. It didn't, as in many cases, because while Tivo is tried and true, there is always going to be other things in the mix that the Tivo 'needs' in order to operate the way it is supposed to. It took me a while to realize and accept some responsibility on my end and fix/correct some of these issues myself. Now I have a reliable Tivo experience.
    I really think that if you want a credible response, you need to take the extra time to post specifics on exactly what you have in the way of hardware and more detailed steps on what you've tried. Since you put this post out here for all to see, you should either take the feedback you're getting and look inside your network, settings, etc., and try to resolve this with help from others or just abandon your post and call it your opinion.
    I'm not trying to insult you, I just think you really need to make more of an effort so you have have the same great experience as the vast majority of us are having.

    Confused about your next post (after your original). Your original post states that you'll hang in there until a fix is found. Your next post states that these are just observations, and you're not looking for a fix. Not sure what you want here.
     
  13. mike3775

    mike3775 Active Member

    2,320
    0
    Jan 3, 2003
    Indiana
    I have yet to experience that issue

    I never seen any sort of lag when going between tuners.

    Never had that happen.

    I have yet to have this issue pop up yet.

    Never had an APP disappear for any amount of time.


    I have one minor issue with my roamio pro, but its so minor I have learned to live with it for the most part, and thats the fact that if I lose cable and something is being recorded, I cannot stop the recording until cable comes back. But it happens so infrequently, that it is not a major issue to me at all.
     
  14. Joe01880

    Joe01880 I love my TiVo

    689
    3
    Feb 8, 2009
    Boston
    Not exactly sure what you are talking about there but go to TiVo central/settings & messages/settings/video/video output format, and make sure ONLY 1080i is checked, see if that takes care of that, you can always change it back to what it is.

    #'s 3 & 4, I don't get those errors at all period. I have a Roamio Pro and Verizon FiOS service. That is why I ask if XFINITY might be your problem?. Don't be to quick to defend XFINITY, XFINITY is Comcast, and Comcast sucks!! IMO of course ;)

    If you are truly unhappy with your TiVo and within the warranty period make them send you a new one. My Roamio runs like long time users have always wanted our TiVo's to run. Fast and smooth with everything working!

    Good Luck..
     
  15. Malguy

    Malguy New Member

    11
    0
    Dec 28, 2013
    Wa.
    Hi,

    I must now "eat my words", I have found that after re-reading this post, that it does sound like I am complaining. That was NOT my intention, but it does come off that way.

    I do realize that my network cannot be judged to be fine, as support told me, but since they are support, and are supposed to know what's what, I felt like they should have an idea about what is correct or not. So as I wait for a response from support, I will continue to investigate a resolution for my issues.

    Thanks to all of you that took the time to read this post, and offer suggestions, even though I may not have been willing, at the time, to accept them. Thanks also to those of you that "put me in my place" without coming off as being overly stern.
     
  16. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    I really hope you take the time to work through this. I was very frustrated a few times here and there but quickly learned to address my frustration to the right people (TW cable and me!). Once I got everything cleared up, I learned a LOT and I'm so much happier than I was with DirecTV's DVR's and service. So much happier. Good luck and reach out when you're ready.
     
  17. Joe01880

    Joe01880 I love my TiVo

    689
    3
    Feb 8, 2009
    Boston
    The slow switching between tuner's thing, without more information sounds like the video resolution setting inside of the TiVo. When our HD TV's switch between resolutions it can take a while. Setting the TiVo to 1080i only will fix that issue.
    The Network errors could very well be the TiVo as there are other threads where people talk about having problems with the wifi and the moca can be tricky. Honestly I may very well have those issues too but I'm connected via Ethernet, that's not going to change so I may never know and if I do have problems with wifi and or moca hopefully TiVo will push out a fix so I will never know :D
     
  18. wkearney99

    wkearney99 Bill Kearney

    1,921
    15
    Dec 5, 2003
    Bethesda,...
    Well, if you're seeing those things and others aren't then what's the point of posting if not to benefit from possible fixes?

    You may learn that support isn't the end-all-be-all when it comes to getting effective answers regarding Tivo devices. Yeah, you'd wish that were so, but they're likely underpaid wage slaves like any other support group. Which gets you a very mixed bag. Sometimes they're just regurgitating from a script, sometimes they're actually well-informed and sometimes they only "think" they know they're talking about. At least that's been my experience dealing with them.

    But if you're willing to give it a go, might I ask for some details?

    1) which make/model of TV is it?

    Some do better jobs at handling the HDMI handshaking that goes on between them and the source devices like a Tivo, disc player or a receiver. Might you be able to change out the HDMI cable for a different one? HDMI is finicky, some cables do a better job than others (and it's rarely price-related).

    2) as others have stated, consider setting your Tivo's video output format to the highest resolution your TV will support. This will help avoid causing the TV to resynchronize the signal every time you change a channel or display a different program. The Tivo's built-in scaler does a reasonably decent job of upscaling when you're watching older 4:3 content (non HD stuff).

    3,4&5) again as others have stated, this has a lot to do with networking. How is yours getting a network connection? Is it wireless or wired?

    Those issues are indeed annoying and could well indicate there's something wrong with your Tivo or how it's connected and configured.
     
  19. Rob_W

    Rob_W New Member

    20
    0
    Jan 30, 2014

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