1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

New Updated IOS7 TiVo App

Discussion in 'TiVo Coffee House - TiVo Discussion' started by bradleys, May 27, 2014.

  1. moyekj

    moyekj Well-Known Member

    11,150
    33
    Jan 23, 2006
    Mission...
    So it's basically the same old problem, since back when I actually used Amazon and Netflix on my iPad I had same issues as outlined further back in this thread. Now I don't use Amazon or Netflix anymore on the iPad. Still think it's a TiVo iOS app bug, but one of those obscure ones that will never get fixed.
     
  2. matneh

    matneh New Member

    11
    0
    Jul 16, 2005
    Wow, I never would have thought of this. I had the Amazon app installed but not the Netflix app.

    1) Toggled the CC setting in Settings: TiVo app stuck on captions
    2) Toggled the CC setting in Amazon App: TiVo app stuck on captions
    3) Installed, logged in, and then toggled the CC setting in Netflix App: TiVo app captions finally gone.

    Weird!!! But thanks!!!
     
  3. Oct 1, 2015 #103 of 113
    jfharrison

    jfharrison Member

    92
    0
    Dec 30, 2006
    My cc is still permanently active. iPad 2 iOS 9.0.2, Tivo 3.6.1
    My closed caption settings is off, I've slid it on/off/on/off several times. I just did a hard reset, it remains off and the Tivo stream still shows captions.

    I don't have and never used Amazon app or Netflix. So that solution does not seem to be an option for me.

    Where & how can this be reported to Tivo?
     
  4. Oct 1, 2015 #104 of 113
    HerronScott

    HerronScott Well-Known Member

    2,789
    29
    Jan 1, 2002
    Staunton, VA
    Call support and open a case.

    Also to get around this try installing Amazon or Netflix and toggling the setting without having an account. I'm guessing their might be another app on your tablet that has close caption settings?

    Scott
     
  5. Oct 1, 2015 #105 of 113
    windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    I just ran into the stuck CC problem on my iPhone 6 Plus for the first time (after upgrading to iOS 9.0.2) last night. Using the Amazon toggle trick hasn't worked, the captions are still stuck on.
     
  6. Oct 1, 2015 #106 of 113
    jfharrison

    jfharrison Member

    92
    0
    Dec 30, 2006
    A reasonable assumption. I previously looked high & low for such an app but it does not seem to exist. There is a Video app that is referenced in older posts but that app does not have the settings that were mentioned in the older posts. The only other thing I can think of is the ABC News app and I removed it a very long time ago.

    I don't watch stuff often on my iPad so I can't be sure when this showed up, either after iOS 9 or recent Tivo app update.
     
  7. Oct 1, 2015 #107 of 113
    jfharrison

    jfharrison Member

    92
    0
    Dec 30, 2006
    I contacted Tivo support. Their reply:

    Thank you for contacting TiVo Customer Support. I would be glad to help you with closed captioning.

    Closed captioning being stuck on is an issue Apple is aware of and working on. Once they have that fix we will work on sending that out with them.
     
  8. Oct 5, 2015 #108 of 113
    hlx

    hlx New Member

    2
    0
    Oct 4, 2008
    Workaround that worked for me was to turn off automatic close captions in the apple video app.
     
  9. Oct 5, 2015 #109 of 113
    mpnret

    mpnret Member

    137
    1
    Dec 4, 2012
    I tried a lot of previous suggestions without any luck but finally this one worked for me. I clicked on the default videos app on the ipad and there was nothing there to play. I had to download a free tv show from the itunes store to get to the CC setting. Once set to off in this app it was also off in the TiVo app.
    I previously tried the xfinity to go app which was the only other video app on my ipad. That app would toggle on and off the CC option without any problem but it had no effect on the TiVo app. This looks like a TiVo app issue to me.
     
  10. Oct 6, 2015 #110 of 113
    fobia79

    fobia79 New Member

    18
    0
    Jun 17, 2010
    Thanks. This worked for me.
     
  11. Oct 9, 2015 #111 of 113
    jfharrison

    jfharrison Member

    92
    0
    Dec 30, 2006
    Thanks, I've never used the video app and like you it was blank. After downloading a free tv show I did as you described and all is good now.

    It's a real shame Apple didn't put this control in the settings rather than the app.
     
  12. Oct 9, 2015 #112 of 113
    windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Thank you! I had tried the other workarounds too but downloading a free show so I could turn off the captions in the Videos app finally worked.
     
  13. unclemark

    unclemark New Member

    3
    0
    Oct 27, 2015
    Thank you, thank you, thank you. That was driving me absolutely crazy. I reset my iPad and it was still happening. Sorry TiVo! Sometimes unclemark gets a little crazy.
     

Share This Page