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New Tivos are kill my Internet speed - Very Frustrated!

Discussion in 'TiVo Help Center' started by jjsanders281, Mar 20, 2014.

  1. jjsanders281

    jjsanders281 New Member

    4
    0
    Mar 5, 2014
    I am getting no where with Tivo support so I'm hoping someone here has run into this...

    I recently purchased a Romeo Plus and Mini. I have the Romeo setup as a Moca bridge to communicate with the mini and everything works.

    The issue is when Moca is enabled it kills the Internet speed down from 15mbps to 1mbps. I also see a lot of packet loss when pinging out. I have gone through a number of steps with no joy

    1. installed a POE filter on the cable line coming
    2. Replaced the Splitter that the cable company(WOW) installed with one that supported up to 2100mhz
    3. Moved the cable modem to a splitter off the romeo
    4. Changed the Moca channels

    At this point Tivo wants me to put a 2500 mhz splitter between the modem and romeo but beyond that they have no answers.

    Has anyone else had this much trouble with their networks?
     
  2. AdamNJ

    AdamNJ New Member

    387
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    Aug 22, 2013
    Dunellen, NJ
    Is your cable modem old? get a new one.

    Your issue is that the moca network is killing your cable modem. It is not supposed to but there are numerous reports on this board about people with issues. You need to separate the modem to be before the poe filter (or you need another poe filter (in the right direction) to block the moca from the cable modem. I myself have the main line into mu house, then a splitter, side one that goes to modem , side two that feeds another set of splitters just for my tvs. I have the poe filter just before that set of splitters.
     
  3. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    For a quick and easy test, remove the POE filter from it's current location, and put it on the input of the Cable Modem. If this solves your issues, the problem is that your modem is not designed to handle/filter out the additional MoCA frequencies. Just get a second POE filter and be done with it.

    Sure, you'll be leaking you MoCA network outside your home, but as a temporary test, it's not going to hurt anything.
     
  4. jjsanders281

    jjsanders281 New Member

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    0
    Mar 5, 2014
    Thanks. I'll give that a try later. The modem is a scientific atlanta that the cable company installed at the same time I got the Tivos. I am looking into getting my own modem as well. Is there a specific brand that it know to work well with Moca?
     
  5. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    If it's branded Scientific Atlanta, it is pretty old. Cisco bought Scientific Atlanta out in 2005/2006. The branding still hung around a couple years, but it's safe to say that it's at least 5 years old, probably more.

    Any modern modem like the Motorola SB6121 or SB6141 will filter MoCA. Ultimately, most providers have an "approved" list, so you'll have to limit yourself to the modems on the approved list.
     
  6. AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    u can also try asking the cable co for a new modem.
     
  7. jjsanders281

    jjsanders281 New Member

    4
    0
    Mar 5, 2014
    I finally got it working. I just used a second splitter and placed the moca filter on one side and the cable modem on the other and everything is working perfectly.

    Thanks!!
     

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