Update: Still having missing network/broadband features. Just got off the phone with Tech Support, originally they told me it would be 2 business days after it was escalated before the Tivo Level 3 Engineers could fix the Tivo Elite missing groups problem, (I am now at 3 business days) now they are say it will be 5 business days. (After 5 days they will tell me something else?) After telling me the unit is now in the missing groups and trying more steps to get it working, waiting another two hours, updating networks, they now tell me the unit is not in the groups. I said since it takes 5 business days, it is obvious that are thousands of customers in the queue otherwise this process would not take so long, he did not deny that there are thousands in the queue. I explained that it is unreasonable that a company would make thousands of customers to go through this process. I also explained that in my case, I have really been trying for over 30 days to get a new Tivo Elite working, since my first defective Elite (different issue) was purchased over a month ago and have been talking to Tech Support almost daily trying to solve the Technical issues. This made no difference, so when a Tivo customer has an ongoing problem Tivo really could care less. Out of total frustration I asked to talk to a supervisor they would not allow that. I ask who I can talk to file a complaint; they said you have to mail it. Question: Has anyone had any success filing a complaint and if so, to whom.