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New Roamio - install troubles

Discussion in 'TiVo Roamio DVRs' started by rad1701, Feb 7, 2014.

  1. celtic pride

    celtic pride Member

    Nov 8, 2005
    I'm glad i don't have comcast I have verizon and when i got my premieres the tech came over with the 2 new cable cards and he paired the cards for me and i didn't have to pay anything! I just hope that if i ever get the roamio it goes just as smooth.
  2. rad1701

    rad1701 Member

    Aug 17, 2003
    FIXED!!! :)

    Ok, a couple things. The biggest problem turned out to be Comcast didn't have the Cable Card provisioned or setup in my account properly. So no amount of pairing attempts by me would fix that. The tech also dropped a new cable line to my TIVO box because he said the signal was a little low (I really think this didn't matter - but hey he was here so why not). Got both the Roamio and old Premiere unit paired properly and showing all the channels I should get now.

    Time for my happy dance!
  3. tatergator1

    tatergator1 Active Member

    Mar 27, 2008
    Columbus, Ohio
    Once again, ineptitude by cable company support. Glad to hear it's working!
  4. rad1701

    rad1701 Member

    Aug 17, 2003
    Exactly. I think the key problem with many of these is that when you go to the office to pick up a cable card it seems they have to type in the "proper" info into the account so that later when you go to pair and authorize it that it all works right. Even though I saw the cable office people typing into their computers I don't think they enter much more than customer X gets cable card Y.

    What I don't get it why the pairing people can't look at the account and fix all that? When the Comcast tech called in today that was the first thing they checked in my account. My lesson here I think is I'll just have Comcast come out and do all this crap if/when I need to do it again. Save me some headaches.
  5. tarheelblue32

    tarheelblue32 Active Member

    Jan 12, 2014
    Raleigh, NC
    Not necessarily. I've had some good experiences with techs and some bad experiences. If the tech is good, he can usually get everything fixed up and running smoothly. If he's incompetent (as many seem to be), then he could end up doing something to screw things up even worse. Since you never know what you're going to get in a tech, I always view having a tech come out as an absolute last resort.
  6. rad1701

    rad1701 Member

    Aug 17, 2003

    True. The weird thing is this guy said he had only done like two cable cards in the last few years. But I think he knew what to ask Comcast on the phone to get things working right. Anyway, just happy I'm done with all this - for now at least.
  7. abbydancer

    abbydancer Member

    Jun 16, 2002
    Bay Area, CA
    I've had both good and bad with techs as well. When I got my series 3, there were so many issues (I don't remember exactly what they were) that Comcast kept giving me credits.

    When I got the HD, the tech came with the cable card for it, and then told me he had to remove the cards from the Series 3 for some reason. I said no, had him call, and he got the instructions.

    For the Roamio, I installed it. It took two calls (first attempt hung for hours) but on the second call it paired correctly.

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