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New Roamio - install troubles

Discussion in 'TiVo Roamio DVRs' started by rad1701, Feb 7, 2014.

  1. rad1701

    rad1701 Member

    173
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    Aug 17, 2003
    It wasn't a premium channel problem (don't have any premiums) - it was my HD extra preferred channel package (like USAHD, TNTHD, TBSHD, etc). The error message on the channels that wouldn't come in was just that typical you are not authorized for this channel, contact your cable company with a phone number listed. The conditional access screen showed a few different things depending on the cable card. The AUTH: section has said FWK when I wasn't getting all the channels. It also has said MP.
     
  2. cherry ghost

    cherry ghost Active Member

    5,379
    16
    Sep 13, 2005
    Chicago
    What does it show after

    Val:
     
  3. rad1701

    rad1701 Member

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    Aug 17, 2003
    V
     
  4. worachj

    worachj Active Member

    1,160
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    Oct 13, 2006
    Eagan, MN
    Maybe you could try the automated activation and enable the card yourself. Sometimes they have fat fingers and can't type correctly.

    Automated Activation Line: 1-800-671-9094

    Online Activation
     
  5. rad1701

    rad1701 Member

    173
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    Aug 17, 2003
    WOW! Didn't know you could do this. What is the better way. The phone number here or the online method??
     
  6. moonscape

    moonscape Member

    472
    3
    Jul 3, 2004
    SF Bay Area
    I have Comcast and a Motorola card which I first tried to have paired day before yesterday. Two different efforts were made, then I called tech support which tried again. I was getting lower channels but no HD ones, and no Premium.

    Called again in the morning and got a 4th tech who did it properly and I was good to go. He said something about the prior ones not having done things in the right order. Now - I called the special number, and you'd think this would be pretty straightforward. I've not had issues with my other cable cards but this time got unlucky with the techs.

    I'd keep calling until you get someone who can pair it properly.
     
  7. rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Well, tried the 2 cable cards in my Tivo Premiere - same end results (only some channels showing). That online activation or automated activation doesn't seem to apply to cable cards (only for internet activation) so I worked with a lady on the phone again. At this point, I'm just going to have to let the tech coming this Tuesday get it to work.

    P.S. I'm just a little happy my previously paired card that was in my Premiere Tivo seems to work perfectly fine in my new Roamio. Now I guess I just need a card for my Premiere.
     
  8. rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Ok, the screen below is what my WORKING cable card shows. This is the one I moved to my Roamio unit that I have used for years now. What's odd, is this screen looks similar to what the cards that wouldn't work showed.

    Again - this screen is from the one card that works. Now, I just need one more good card for my old Premiere unit too.

    [​IMG]
     
  9. moonscape

    moonscape Member

    472
    3
    Jul 3, 2004
    SF Bay Area
    When my card wasn't working, I had 'Auth: FWK' also (before that it was MP ... missing packets), and after Val I had a 'V' which I was told one should have.

    Once my card was properly paired, I had 'Auth: S'

    Interesting.
     
  10. lessd

    lessd Active Member

    7,738
    10
    Jan 23, 2005
    CT
    With Val=? the card is not paired, will work for a month or so than stop, and you can't get HBO type channels, Comcast CT
     
  11. rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Good to know. Just seems weird that it works ok now in the Roamio. I will move the card back to my Premiere unit - where it was paired before. The when Comcast comes tomorrow I will have them properly pair a new card to my Roamio. Kind of a pain overall - but I do love how quick and responsive the new Roamio interface handles. And streaming to my iPad is awesome!
     
  12. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,652
    2
    Feb 28, 2001
    North...
    If you move the card back to the Premiere, it will NOT be paired there - the pairing was destroyed when you moved it to the Roamio (that's the standard Comcast security setup). You'll need to have it paired in whatever machine it ends up in.

    You have two levels of problems going on at the same time.
    1. Your bad card is not being authorized correctly. There is probably something wrong in Comcast's database for the card, whether it be something in the info connected with your account, or something in the info for the card itself. A good Comcast tech can fix that info, but most will just try another card. It's the lack of authorization that means you can't get most channels.
    2. Once a card is authorized correctly, then it can be paired. You've never gotten to this step with the bad card, since it was never authorized. The good card that's in the Roamio now is one that has been properly authorized, but is not paired at the moment.

    Lack of pairing on Comcast means you'll get most channels, but won't get the premium channels like HBO, and in most markets won't get a few of the non-premium movie channels like the Encore channels.
     
  13. Ziggie

    Ziggie TiVo Since 2003

    2,314
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    Jan 20, 2004
    Under a...
    Having a tech come out yesterday was the ONLY WAY my card was successfully paired. You're right, it is a huge pain.
     
  14. rad1701

    rad1701 Member

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    Aug 17, 2003
    Well crap! So, it's now sounding like I will need them to fully pair and authorize a card in my old Premiere as well as re-pair the card now in my Roamio.

    Here's what I don't know if I get completely. This is how I understand things now:

    Pairing seems to only be needed for Premium channels (which I don't use at this time).

    Authorizing a card tells it what channels you are authorized to receive.

    So, it seems you can have a card authorized and not paired and it will mostly work. But, when they program a card will it accept the authorizing command if it doesn't pair? That seems like what I'm running into so far.
     
  15. lessd

    lessd Active Member

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    Jan 23, 2005
    CT
    In my Comcast land (Hartford CT) a CC with the Val =? will work for about a month or six weeks than after that will only work on the network channels, than after about 3 month the CC will brick itself as it is not commutating with the Comcast head end, above the VAL line is the last date the card was poked by the cable co, with a paired card that date will change about every 3 or so days, with a non paired card that date will never change or have the word unknown.
     
  16. tarheelblue32

    tarheelblue32 Active Member

    3,651
    6
    Jan 12, 2014
    Raleigh, NC
    I think that a CableCard is just authorized on your account, so once it is successfully authorized on your account you can use it in any CableCard devices connected to your cable company's network. Pairing is device specific and must be done anytime you insert a CableCard into a new device. Exactly which channels require pairing and which only require authorization varies from cable co. to cable co., but on Comcast it seems to be only the premium channels that require pairing in order to receive them.
     
  17. lessd

    lessd Active Member

    7,738
    10
    Jan 23, 2005
    CT
    BUT as I said above there is a time out on the CC (not paired) by Comcast Hartford CT. I have a paired CC in a guest bedroom (I leave the power off) and after a month or so the card will not work as a paired card until after about 3 days of power on, when it gets poked by Comcast, I could call Comcast and have them send a poke signal out to the cable card and than all works.
     
  18. rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Thanks for all the info and comments gang - helps a lot. Ok, my new plan for my Comcast tech visit tomorrow, is to have them put a brand new cable card in my Roamio and get it paired and authorized. Then I will have them re-pair the one semi-good card I have that I'll move back to my Premiere. Should be tons of fun! :)
     
  19. Ziggie

    Ziggie TiVo Since 2003

    2,314
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    Jan 20, 2004
    Under a...
    I just went through this yesterday. Ask upfront if they're going to charge you to pair a new card ~ our tech told us it would be $40
     
  20. rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    When I setup the appt. on the phone I asked if there would be a charge and they said no since they are saying the cable cards are not working/defective. But thanks for the advice. If they try to charge me I'll just threaten to switch to AT&T. :)
     

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