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New Roamio - install troubles

Discussion in 'TiVo Roamio DVRs' started by rad1701, Feb 7, 2014.

  1. Feb 7, 2014 #1 of 47
    rad1701

    rad1701 Member

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    Aug 17, 2003
    So, got my new Roamio Plus, hooked it all up, slipped in my Motorola Comcast provided cable card, did the guided setup and after two phone calls to Comcast to pair the card I still can't see any channels - none at all. Should I be able to see some channels even without the cable card paired properly? I just unhooked my old TIVO Premiere in the same spot so I know my cable line and ethernet work fine in the same spot. Any suggestions?
     
  2. Feb 7, 2014 #2 of 47
    mattack

    mattack Active Member

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    Well, you MIGHT be able to manually do a channel scan and find clear QAM channels that way -- but you won't get guide data, etc., until you get the cable card set up right.. (but you LIKELY should get at least the broadcast channels over cable with the cablecard even if it's not paired properly)
     
  3. Feb 7, 2014 #3 of 47
    eboydog

    eboydog Just TiVo'ing.....

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    It depends on your cable company and if your card is paired successfully. My cable company allows the majority of channels tunable without pairing and the HD and premium channels require pairing.

    You should be able to go into the cable card setup in settings and tune individual channels to see if they come in, it really sounds like your cable card isn't paired correctly.
     
  4. Feb 7, 2014 #4 of 47
    rad1701

    rad1701 Member

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    Aug 17, 2003
    Well, I did a simple test and pulled my good and paired cable card out of my Premiere unit and put it in my new Roamio Plus. So, of course it works just fine. All tuners, all channels as far as I can tell. But since I want to still use my old Premiere I either have to keep calling Comcast and see if I can get them to pair the new card properly or maybe go pick up another cable card and try it. At least my local Comcast office is open on Saturdays.
     
  5. Feb 7, 2014 #5 of 47
    ncfoster

    ncfoster Member

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    On my Comcast, the only channels that obviously required the Cablecard were the premiums like HBO and Showtime. All the standard stuff showed up fine. Other than the premiums, I have the lowest tier of digital, so for higher levels, it might affect more. And, of course, I think even Comcast varies by region how they do things.
     
  6. Feb 8, 2014 #6 of 47
    ThAbtO

    ThAbtO TiVoholic by the bay

    6,971
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    Apr 6, 2000
    SF Bay Area
    Did you do the Guided Setup BEFORE installing and pairing the cable card and BUT not after?

    Generally you run Guided Setup with "cable card installed later", after cable card was installed and paired properly, re-run Guided Setup.

    Note, Guided Setup will not remove anything such as recordings, channels, season passes, it only will add the channels authorized.
     
  7. Feb 8, 2014 #7 of 47
    rad1701

    rad1701 Member

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    Aug 17, 2003
    Not understanding why running Guided setup another time will help me? I know the cable card is not paired (especially since the Roamio works fine if I slip in my other cable card). But hey, I will give it a try.
     
  8. Feb 8, 2014 #8 of 47
    DeltaOne

    DeltaOne Mount Airy, MD

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    Sep 29, 2013
    I went through four cable cards to get two working ones. It seems Comcast has no way to test cable cards and simply re-issues them as customers turn them in.

    On my last trip, needing one cable card, I asked for two. First one didn't work, second one did. On my next trip to town I returned the extra card that didn't work.
     
  9. Feb 8, 2014 #9 of 47
    rad1701

    rad1701 Member

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    Aug 17, 2003
    Yeah, I think it's the card. Does it matter what screen you are looking at when they try to pair the cable card? Both times I've tried I was looking at that Cable Card decoder screen with all the ID info they need.
     
  10. rad1701

    rad1701 Member

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    Aug 17, 2003
    Almost thought I had it with this cable card. I have some channels now after calling again to get it paired (3rd attempt at that). But missing channels and have a value in this field that says, AUTH: NS.
    Which according to the TIVO help area says: The card is not staged and incorrectly paired. You will probably see errors in Con and Val as well, and the CableCARD might be missing critical firmware. Call the cable provider to resolve this issue.

    So, I guess it's time to run to the Comcast office for a new cable card. Sigh...
     
  11. eboydog

    eboydog Just TiVo'ing.....

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    Any chance you gave them the wrong numbers for the pairing? Card info might be right but perhaps a typo on the other relating to the Tivo it's self?
     
  12. kbmb

    kbmb Well-Known Member

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    With Comcast I have experienced where the card needs to be both activated and paired. If you put in a card that isn't even active then you get nothing. If you activate and don't pair, then generally you get non premium channels fine until you pair it.

    -Kevin
     
  13. Tom Pich

    Tom Pich Member

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    Jan 29, 2013
    Indianapolis...
    Kevin is correct. OP, Your CableCard is not activated or it is defective.
     
  14. rad1701

    rad1701 Member

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    Aug 17, 2003
    Got two more cable cards today from Comcast. Still can't get either to work right. Biggest issue seems to be missing my HD channels in the HD package range. A tech is schedueled now to come out on Tuesday. This is frankly a pain in the a$$. My previous TIVO's seemed to pair and setup much easier than the Roamio for some reason.
     
  15. cherry ghost

    cherry ghost Active Member

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    It's not paired properly. What are you seeing on the Conditional Access screen?

    Val: V

    or

    Val: ?
     
  16. eboydog

    eboydog Just TiVo'ing.....

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    This might seem a long shot which you stated the cable was good but have you check the signal strength? I had a Tivo that I couldn't get the cards paired correctly due to a poor quality drop, I think you can check the signal strength without the card being paired. Perhaps the new Roamio has a coax problem or even try a different cable from the wall to the box.

    With the number of cards you have gone through, it might be time to double check the basics that are easily dismissed.
     
  17. kbmb

    kbmb Well-Known Member

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    Jun 22, 2004
    NH
    Just to add to this.....people have also reported the opposite. If the signal was too hot (100% signal and 43+ SNR) the cards wouldn't pair.

    Check your signal levels, if it's too hot, throw a splitter or two before it and get the levels down and try again.

    -Kevin
     
  18. rad1701

    rad1701 Member

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    Aug 17, 2003
    Signal strength 96%. I really thought one of the two new cable cards I got took care of it, but it gave me only some of my channels. It's weird. It's almost like Comcast is sending the wrong signal.

    But the strangest thing (like I said previously) is I took my working cable card again from my Premiere and put it in my Roamio and all works perfectly (all tuners, all channels, can even stream fine too). Didn't even need to re-pair it or anything. Do you usually have to re-pair cards if you move them to a new device?

    I had one idea this morning. I was thinking of trying one of the new cable cards in my TIVO premiere now and seeing if Comcast can pair it easier in my Premiere than my Roamio. Anyone think that would be worth trying or should I just wait for the tech to come on Tuesday?
     
  19. eboydog

    eboydog Just TiVo'ing.....

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    Mar 23, 2006
    This might be the case, try a spitting the cable....
     
  20. cherry ghost

    cherry ghost Active Member

    5,380
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    Sep 13, 2005
    Chicago

    You need to re-pair if you have premium channels - HBO, Showtime

    What does the Conditional Access screen show?

    What's the error message on the HD channels that aren't coming in?
     

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