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New Roamio install; blinking tuning adapter light, won't aquire channels

Discussion in 'TiVo Roamio DVRs' started by marklyn, Dec 21, 2013.

  1. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    Not a happy customer right now.

    Here's what's happened. Installed my new Roamio plus, ran through the guided setup, then added the cable card and got authorized by TWC. Then hooked up my tuning adapter but the light would come on and blink for about 10 seconds and always turn off. I restarted everything (twice) same results. Called TWC cable card people and after a 20 minute conversation he deemed the tuning adapter bad, so I run and get another one.
    This one has a regular blinking (no 6 or 8 blink pattern). I called TWC cable card people again and spoke to Chris, who says he's done about 200 of these Roamio/Tivo setups. He has me unplug USB and power cable from TA and then plug back in the power only. He sends another hit to it but, again, it only just blinks steadily. He says it takes 6-8 minutes for it to do what it needs to do and then it should be a solid green light, but that never happens. We rinse and repeat this process a couple more times but to no success, same results.
    He also had me keep the USB cable unplugged until he knew we had a solid green light, but that never happened.

    I have the coax coming to my av cabinet to a 2 way splitter. One cable goes to the TA input and the other to Roamio. My coax is a higher grade that I personally installed about 3 years ago and the only other split in the line is where it comes into the attic (1 for internet modem and other going to av cabinet)

    I might also mention that my acquiring channels screen always is at 50% and it doesn't crawl to 50%, it is just there when I get to that screen by pressing guide button. Eventually it gives up and gives the canned message that it can't get channels, etc. I didn't know if that's important to say or not.

    He suggests that I get yet another TA but they're closed now (until Monday) so I'm stuck unless someone has some ideas I can try.
     
  2. donnoh

    donnoh Member

    776
    0
    Mar 7, 2008
    Personally, my tuning adapter has a solid amber light when it's working properly.

    Aside from that the Tivo only needs the tuning adapter to tune in SDV channels. Are you receiving any channels, some or most?

    I know it's aggravating, but when a tuning adapter or cablecard doesn't work it's not Tivo's fault.
     
  3. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    Yeah, I know it's not Tivos fault, I'm just grumpy.
    When I press the guide (or live TV) I just get the 'acquiring channels' screen. How can I try to tune to some channels?
     
  4. donnoh

    donnoh Member

    776
    0
    Mar 7, 2008
    I wish I could help you. I unplugged my tuning adapter and cablecard from my Premiere and plugged it to my Roamio and everything worked. I made a call to Charter and they paired the card to the Roamio.

    Cable companies differ so much from city to city. Some seem to have their crap together and others just suck. I think you must live in a suck zone.
     
  5. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    Perhaps the splitter is causing issues? Try working on one thing at a time. Remove the splitter and run coax straight to the TiVo. See if you can get past 50% with the CableCard. Alternatively, run coax straight to the TA just to see if you can get a lock. I'm on TWC in Ohio and can confirm a solid green light after power cycle can take a while, maybe 5 minutes sometimes.
     
  6. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    If it's not connected to the tivo via usb, mine never gets out of the blinking mode.

    I'm sure you triple checked all the cable connections. The splitter could be an issue too, one time the cableco (Oceanic TW) replaced the splitter saying it was low grade and causing problems, and they replaced the old short cables I had after the splitter. I suppose you could try it without the splitter to see if it makes a difference.

    I upgraded from a single stream cc/S3 to the Roamio, so OTW mailed me the new cablecard and a new TA. I never could get the new TA to work, so I just used the old one, which was the exact same model etc as the new one they sent me. Never did figure that out either, as I was returning the single stream card and TA once I got the Roamio up.

    Good luck getting it working. You could for now, disconnect the TAs USB cable from the TiVo, and you should be able to tune in all the non-SDV channels. HD broadcast channels and usually a bunch of cable channels should be non-SDV. Unfortunately the TiVo guide doesn't distinguish between SDV and non-SDV channels.

    So at least there's a couple of things you can do/try for now until they get out there to figure it out. I doubt another TA is going to solve anything, but who knows? Mine was at the end of a very long cable run in the house, and my house is at the very end of a cul-de-sac, up and away from the road, so any signal integrity problems are amplified here by my location. Let's just say I know most of the OTW service people that work here, and I've all too familiar with their arcane rule that any CC-related issue requires a week's lead time to schedule any service call.

    -David
     
  7. marklyn

    marklyn Member

    457
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    Jan 21, 2002
    Austin
    I have new splitters, 5-2000 Mhz and I only used two, one in attic and one behind av cabinet.

    Can I unhook TA and go straight to Roamio to see if I can get any channels?
    If so, how would I do this?
    Should I call back and ask to be provisioned again?
     
  8. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    I assumed you have a splitter at the roamio, one side goes to the TA, the other goes to the Roamio.

    You should be getting all the non-SDV channels. Disconnect the TAs USB connector from the TiVo if it's stuck in "acquiring channels". At that point, TiVo will complain about the missing TA, that's fine, you can tune to non-SDV channels.

    It does take a long time for the blinking to stop .. the first time I think it updates the firmware in the TA. Not sure.

    The other thing you can try is eliminating the splitter, run the cable from the wall directly into the TA, then the cable out from the TA into the roamio. Connect the USB cable from the TA to the Roamio, and wait a while to see if that works any better.

    -David
     
  9. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    [Qlet it blinkUOTE=Icarus;9942320]I assumed you have a splitter at the roamio, one side goes to the TA, the other goes to the Roamio.

    You should be getting all the non-SDV channels. Disconnect the TAs USB connector from the TiVo if it's stuck in "acquiring channels". At that point, TiVo will complain about the missing TA, that's fine, you can tune to non-SDV channels.

    It does take a long time for the blinking to stop .. the first time I think it updates the firmware in the TA. Not sure.

    The other thing you can try is eliminating the splitter, run the cable from the wall directly into the TA, then the cable out from the TA into the roamio. Connect the USB cable from the TA to the Roamio, and wait a while to see if that works any better.

    -David[/QUOTE]

    Your assumption is correct on splitter location.

    I let it blink 30 minutes once before a reset, now I'm at a bar and will check it when I get home.
    I'll also try direct cable connect to roamio. Is there any way to tell if it provisioned ok?
     
  10. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    If it works on the non-SDV channels in your lineup.

    Didn't you get to that point before connecting the TA via USB? The cable card provisioning and setup is supposed to happen before you connect the TA.

    Disconnecting the TAs USB cable from the TiVo should have the same effect once the TiVo recognizes that the TA is no longer connected. The direct cable connection to the TA or Roamio removes the splitter from the setup.

    -David
     
  11. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    OK, I've gone so far as to unhook the USB from the TA and re-run the Tivo guided setup. The setup went as expected, no problems, and when it finished one of the last screens talked about the TA may be needed, etc. Once I got out of that screen and pressed guide button it goes straight to the acquiring channels screen, straight to 75% and doesn't move at all. I have no guide and no live channels.
    I know I'm tired (11pm) but I'm wondering if I made a horrible mistake moving from satellite to problem city.
    By the way, the screen that shows the cable card status, still shows not ready... that just doesn't seem right to me. Shouldn't it show ready?
     
  12. moyekj

    moyekj Well-Known Member

    11,150
    33
    Jan 23, 2006
    Mission...
  13. marklyn

    marklyn Member

    457
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    Jan 21, 2002
    Austin
    Yes, it does. I'll be calling TWC cable card folks back today and asking them if there is a way to verify that my account is actually mapped to a TIVO STB (whatever that means).

    Late last night I did one more thing to see if I could receive some channels.
    Plugged my coax directly into Roamio, pulled out cable card, and re-did the guided setup. After it finished, I was able to see a guide with current listings but still no channels came in at all, still stuck at the 75%.
     
  14. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    I spent more time on the phone with TWC cablecard folks this morning and he ran me through some of the cablecard screens. He says that the fact the card is not saying locked (on diags screen) means that nothing he can to to shoot a signal will work. From day one, this card has never been in a 'ready' status and none of the tuners ever showed any status indicating they were working.

    He had me bypass the TA and plug directly into the Tivo, and said that I should at least be getting the non-SDV channels, but the acquiring channel list never goes past 75%. (side note, when I plugged cable into splitter and sent one cable to TA and other to Roamio, this never went over 50%, odd?).

    Anyway he says I just need to get a different cablecard tomorrow and they can try to pair it again.

    I guess this all makes sense?

    Doesn't explain why my TA never would go from a non-blinking light to steady green light though but we'll hook that back up tomorrow if the new cable card ends up working.
     
  15. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    It's not locked because he doesn't have your account built in the system properly. Until they do, no amount of sending a reauthorization signal will help. That's just a "refresh" signal. You cant "reauthorize" something that's not "authorized" properly in the first place. It's NOT the cablecard, it's the lack of knowledge on the other end of the phone, I can tell you that! I went through and go through almost the exact same thing every time I call my local TWC office to pair and re-pair cablecards. You have to keep calling and pestering until they listen and you get someone knowledgeable and caring enough to help.
     
  16. marklyn

    marklyn Member

    457
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    Jan 21, 2002
    Austin
    I'm certainly willing to call them again but I don't know what to tell them that would actually make this work. The last guy I talked to, I read him something I printed out from another forum post which talked an account that was not mapped for a Tivo STB. I asked him if he knew what that meant and he said no, so he proceeded to explain how the cable card needed to be replaced, etc.

    How would I tell them to build my account in the system properly if I asked them to rebuild it -or- would I ask for someone other than first line support to do this? What you're saying sounds right, I just don't know how to relate it back to them.
    I
     
  17. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    Being the glutton for punishment that I am I called TWC back, twice. Basically got the same song and dance both times. They both said, no, it has more to do with the cable card, blah, blah, blah. I told them both specifically about the account may not be properly mapped to Tivo STB but, as polite as they were to both hear me out, they continued on another track and insisted that I get another card, which I will do tomorrow. One of the them also seriously suspects that I have a SNR issue, possible signal degradation, blah, blah, blah.
    I explained this is all new cable from about 3 years ago from where TWC hooks up at the house to my Roamio. I told him I have a new 2 way splitter in attic (5-2050Mhz) sending one signal to my cable modem and one to the Roamio, which is where the second line terminates.
    As a backup plan, if the cable card replacement doesn't work tomorrow, I have a tech scheduled to come by Friday. If that doesn't work then sadly I'll have to strongly consider sending my Roamio and 3 mini's back, which I HATE because I have been looking so forward to Tivo.
    So that is my story for now.
     
  18. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    Forget about the TA until the cable cards are working on the non-sdv channels. Just leave the USB cable disconnected if you're using a splitter. Without the splitter, leave the TA out of the loop, with the USB cable disconnected.

    That is step 1.

    Sounds like you need to speak to a cable card specialist at your cableco, and they may not be available over the weekend. It is possible you have a signal issue also, regardless if it's new cable runs or not. (could be at or before the point of entry, for example, or one of the splitters or anything in the run.)

    Hopefully they will send somebody who knows what they are doing on Friday and they will connect their meter to the cable at the roamio end and at your point of entry and figure out what's going on if you don't get it working before then.

    -David
     
  19. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    With everything you're going through, it sounds like verifying your signal quality would be a good troubleshooting step. Run the coax directly to the TiVo without the CableCard or TA. In the menu, do Settings & Messages, Settings, Channels, Channel Scan. This should have the TiVo search for all frequencies that are Clear QAM (for TWC, this will be the locals and a few random channels like C-span.)

    After the scan completes, from the Channels menu, choose Signal Strength. What are the readings for your Clear QAM channels?
     
  20. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    OK, some progress (at least something different happened).
    After the scan, it shows 201 channels found. When I go to guide, I see the guide for all the channels I'm supposed to get but if I try to tune one, I get a message indicating I need a cablecard, etc. so it never tunes to one.

    Signal strength on most channels was 100 and peak 100. The lowest signal strength was 98 on one channel.
    Under DVR diag menu, it shows 39dB for SNR on all tuners.

    I did put the cablecard back in and still says 'not locked'.

    Also, today, I was trying all of this with a new cable card that I got this morning. It has current firmware (1.5.3.x) on it but as mentioned above it's never locking.

    Question, with a signal strength of 100, wouldn't this mean the signal is good? Also, since I didn't have cable tv before and it was supposed to be turned 'on' last week could the trap still be on the line but still letting 200 channels tune?

    Incidentally, I also connected up a second coax cable straight connect from catv input cable to the Roamio, it made no difference at all.

    update; 30 minutes later...
    Rebooted Tivo without cable card, rescanned channels, got 197 channels this time. SNR is 41dB now, oob snr is 3dB if that matters. Signal strengths on all/most channels is 100.
    Isn't there a way for me to at least be able to view basic non-sdv channels without a cable card?
     

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