Are you sure the key isn't available until after you purchase the (now unavailable) package? Does it not show up in either of the places referred to in the link below(particularly the first option in the tivo menus)? If it doesn't show on the tivo, is anything else shown in its place? http://help.telecom.co.nz/app/answers/detail/a_id/5154/related/1 /edit: Strike the above. Guess you really don't have any options: http://www.tivocommunity.com/tivo-vb/showthread.php?t=513535. That sucks, sorry if I wasted any of your time.