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new Premiere XL4 on the ropes in Berkeley, CA

Discussion in 'TiVo Premiere DVRs' started by patrickthickey, Aug 4, 2013.

  1. patrickthickey

    patrickthickey New Member

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    Sep 4, 2002
    The device is being returned for full refund.

    Tivo tech Support was unable to make it receive any channels when the Cable Card was installed.

    To say I am disappointed with Tivo is a major understatement.

    /eof
     
  2. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    What are you planning to do with your "reliable Series 3" that "behaves exactly the same way"?
     
  3. murgatroyd

    murgatroyd Don't stop believin'

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    Jan 5, 2002
    Berkeley CA
    I suppose since the OP has gone through seven new cards, there's no chance that he is trying to re-use any of the cards from his previous location.

    I saw a message in one of the cable card threads here saying that even if you stay with the same provider, you need to have the right cards for your local head-end. So cards that are intended for use in Santa Cruz have to be provisioned for the Santa Cruz head-end, and cards that are intended for use in Berkeley have to be provisioned for the head-end here.

    It makes me wonder how many "bad card" stories are due to cards that have strayed out of their head-end's area.
     
  4. patrickthickey

    patrickthickey New Member

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    Sep 4, 2002
    As it also receives no manner of "Auth" or other lines on the Conditional Access screen pointed out by many, the Series 3 will rest for a while. I intend to push on this issue but not with a new XL4 as a doorstop. As I own the Series 3, it will always reside as a potential OTA device.

    I am using the Xfinity X1, and though it lacks the refinement of the Tivo it does record four channels...and perhaps most importantly is supported fully by Comcast.

    I'm glad your units work, as have mine previously. I've spent well enough time trying to make these devices work in this new location. It is time to let it go for a while.
     
  5. patrickthickey

    patrickthickey New Member

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    Sep 4, 2002
    All of these cards were sourced from either the Comcast store on University (by Milvia) or the three new ones came from the local service office, which is in Richmond.

    When nothing tried resulted in any changes, the CCs are the only thing left which are relatively easy to swap - aside from the pain of calling the pairing line, etc.

    There has been a noticeable air of disbelief in some of the responses in this thread. I, too, would read what I attempted to share with a degree of "are you kidding me?".

    Except, it is as I depicted. There is some disconnect happening - as I can receive channels without the cable card (unscrambled and not predictable); and the Comcast DVR works on the same drop and with the same physical connections. But with the cable card inserted and paired (to the degree this location appears to pair - no AUTH of any kind on the Conditional Access screen), no channels load or are decrypted. Hence, I receive no channels.

    I'm moving on, using the Xfinity X1, which works fine.

    If I can ever coerce the Series 3 to work, I will investigate another XL4, which is my preference.

    But I have spent far too much time running as a liaison between a somewhat indifferent Comcast and a clearly challenged Tivo Tech Support.

    I have first name relationships with the special Corporate Escalation people at Comcast. All they can do is vector me to the local shop, and they have almost no knowledge of the deeper working of the pairing process.

    Bye for the time being.
     
  6. murgatroyd

    murgatroyd Don't stop believin'

    25,400
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    Jan 5, 2002
    Berkeley CA
    Isn't it funny that I had the same problem as you, but with the help of TiVo tech support, I was able to get my problem resolved by making one swap to a new card?

    Could it be because I gathered information for the support person, talked to him and worked the problem, instead of throwing attitude?

    But thanks for the heads-up about the local office. If I have the same problem with my next TiVo, I'll take better notes so I can post information about what's broken, instead of squabbling about the UI.
     
  7. patrickthickey

    patrickthickey New Member

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    Sep 4, 2002
    Yawn.
     
  8. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    I'm still trying to figure out exactly what you expected TiVo to do about this problem. The fact that your Series 3 doesn't work means that it is almost certainly either a Comcast or apartment building/complex problem.

    In your first post, you indicated that Comcast had "gone way beyond to help". In this post you said they were "indifferent". Which is it? Did anyone from Comcast ever come out and check the signal in your apartment to make sure there was no interference? As I said before, it sure sounds like there is a problem with the channel map data. This is solely the responsibility of Comcast. TiVo has no control over it. If it is defective, there is nothing they can do.

    Meanwhile, Comcast has you right where they want you. They have absolutely no incentive to get your TiVos to work.
     
  9. murgatroyd

    murgatroyd Don't stop believin'

    25,400
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    Jan 5, 2002
    Berkeley CA
    If the Series 3 was working before and doesn't work now, it's not a TiVo problem.
     
  10. retiredqwest

    retiredqwest Member

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    Sep 7, 2010
  11. innocentfreak

    innocentfreak Active Member

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    Aug 25, 2001
    Florida
    Yeah it is definitely a Comcast or apartment issue if the old box doesn't work.

    The first thing I would have checked is can I tune clearqam channels without the CableCARD on the same line the cable box works on. If not it is definitely some sort of signal issue. Even if they were analog the TiVo HD should be able to tune them since the XL4 wouldn't. He said it saw 540 channels but didn't say if any of them worked.

    I would have also checked zap2it.com to make sure the channel listing I chose matches my location and the channel numbers I see on the cable box.
     
  12. Abextra

    Abextra New Member

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    Jul 6, 2013
    Motherboards can be unstable or out right fail in some functions. The challange is to get techsupport to send you another unit. I was lucky in that I had more that one TiVo operating in my house. So a reloction test confirmed the unit was beyond figuring out. Get a freind or family member to loan you a unit and see if its the unit or the location. I spent 4 months of trouble shooting to figure this out.
     
  13. murgatroyd

    murgatroyd Don't stop believin'

    25,400
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    Jan 5, 2002
    Berkeley CA
    Comcast has gone all-digital in our area.

    I'm not sure if it's worth it to bump the thread, since the OP has lost patience and bailed out. He seemed more interested in venting than actually troubleshooting. Which is understandable, I guess, after going though a lot of hassle with Comcast, but still. If you can only be bothered to half-answer a question, why waste the bandwidth?
     
  14. lpwcomp

    lpwcomp Well-Known Member

    8,813
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    John's...
  15. retiredqwest

    retiredqwest Member

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    Sep 7, 2010
    I presented the info on how to solve the problem if he ever wants to try again.

    I've only had Tivo's since 2008 so I will presume from now on that I'm not qualified to respond on the TCF.
     
  16. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    :rolleyes:

    If you think that you actually presented "the info on how to solve the problem" then you are correct, you aren't qualified since you obviously don't understand the problem. It is neither an installation nor a pairing problem.
     
  17. lpwcomp

    lpwcomp Well-Known Member

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    May 6, 2002
    John's...
    Here also. The reason I suggested he do the scan on the Series 3 was that, not having an XL4, I wasn't sure that the option was available. I guess I should have told him to try selecting one of the clear QAM locals after the scan when I initially suggested it rather than after he posted the results of the scan.

    If he truly just wanted to vent, he should have done so on the Comcast forum, since it is their problem. Doing so here is semi-trollish behavior.
     

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