Charter delivered a new Arris branded MTR-700 today, and it came with firmware version 1.39. Havent seen any mention of this anywhere online - previous latest version was 1.37. The firmware has a Feb 2014 date (vs sometime on 2009 1.37). Of course no release notes, so no idea what may have been changed or fixed. The only physical difference is the box now says Arris instead of Motorola. All started after 2 months of fighting with Charter trying to get my Motorola MTR-700 firmware update from 1.33 to 1.37. On the advice of another forum member, I submitted an FCC complaint. Took several weeks for any action, but then they got serious.