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New Fios HBO cablecard issues

Discussion in 'TiVo Premiere DVRs' started by MrMac1958, Aug 11, 2012.

  1. Aug 11, 2012 #1 of 120
    MrMac1958

    MrMac1958 TiVo-ed since Dec'01

    32
    0
    Dec 27, 2001
    Collegeville...
    Came back from vacation to find HBO no longer was working on my 4 Tivo's. Apparently Fios had to honor a new HBO encryption protocol that went into effect August 1st that will make it difficult to move their content between devices. Called customer support and all they could re-authorize was my Premiere Elite and ordered me new cable cards for the rest. Today new cards came and still could not authorize HBO on my Premiere XL, TiVo HD and Series 3 units. Btw all other pay services like Showtime avtivated just fine. After almost 3 hours on the phone with the CSR trying to activate them in their "normal" way he was told to try an activate them in a "card swap" activation mode. This worked for the XL and the TiVo HD but not the Series 3. He was trying to tell me it was incompatible with the new encryption, exhausted I gave the fight up on the Series 3 for now since my 3 main tv's were now working. Was hoping this may save some others some grief. Funny thing is they are saying I am the only one they have seen with this problem......isn't this what they always tell their customers.
     
  2. Aug 11, 2012 #2 of 120
    spinhar1

    spinhar1 New Member

    27
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    Jul 3, 2012
    Haven't called yet. But its only happening to one of my TiVos, the others are fine.
     
  3. Aug 11, 2012 #3 of 120
    Gregor

    Gregor save the princess save the world

    47,181
    84
    Feb 18, 2002
    Your Series 3 is probably using single stream cards.

    Should not make a difference - both my S3s are working fine - checked to see if they were working OK before the switch.
     
  4. Aug 11, 2012 #4 of 120
    wht67

    wht67 New Member

    1
    0
    Aug 11, 2012
    I have Fios and I have lost HBO on my XL4 but not my HD TiVo. I spent about an hour and a half on the phone with support trying multiple restarts, deactivating then reactivating the Mcard, pulling and reseating the Mcard. He said there have been several other calls on the same issue but the deactivation/reactivation fixed at least 2 of the others. I had to go to work so he is sending a new Mcard for me to try. He suggested swapping the Mcard out of my HD TiVo in to the XL4 but I told him I'm not doing that, the wife would have a fit if her TiVo got messed up! I have all the other channels I'm supposed to get and the TiVo diagnostics show signal strength of >94 on HBO channels but I just get black screen and "not authorized" message for the HBO channels.
     
  5. Aug 11, 2012 #5 of 120
    MrMac1958

    MrMac1958 TiVo-ed since Dec'01

    32
    0
    Dec 27, 2001
    Collegeville...
    Definitely have Verizon try the "card swap" installation....that seemed to be the trick for me. Good luck.
     
  6. Aug 12, 2012 #6 of 120
    FiosUser

    FiosUser Member

    101
    0
    Nov 16, 2007
    I have same problem since last night.

    S3, two single stream cards are busted. Verizon menu system and people could not activate HBO or Cinemax. They are mailing me new cards to put in.

    My Tivo HD XL with one multi card works fine without me having to do anything.

    The dude on the phone was stumped.
     
  7. Aug 12, 2012 #7 of 120
    Gregor

    Gregor save the princess save the world

    47,181
    84
    Feb 18, 2002
    One other thing to try is to have Verizon tell you what the Host ID is that they have in their system. If the Host ID is not what you see on the screen, have them change it. They will need one other piece of information from the screen to properly set up the card.
     
  8. Aug 13, 2012 #8 of 120
    tobiwan

    tobiwan New Member

    1
    0
    May 21, 2006
    Same issue here. 2 premieres with m cards and 1 hd tivo with s cards. I went through deactivation/reactivation as others did with no luck. I am expecting a new m card tomorrow, but i am not hopeful that it will fix the issue. Fingers crossed......
     
  9. Aug 14, 2012 #9 of 120
    NSPhillips

    NSPhillips Member

    71
    0
    May 31, 2007
    I had two single streams in my Series 3 that stopped working. I spent hours chatting with tech support Friday afternoon. He managed to unpair the one Mcard that worked in my TivoHD.

    They finally decided to send a tech to pair my cards. He showed up Sunday and replaced the cards in my Series 3 with MCards. Those paired OK. But he only had two on his truck (they won't let them keep more). So I had to order another an pick it up at the store to replace the MCard that the support guy unpaired.

    Got that yesterday and it took a while on the phone, but it finally paired late last night after I removed a splitter from the coax line.
     
  10. Aug 14, 2012 #10 of 120
    DonaldBurns65144

    DonaldBurns65144 Member

    126
    1
    Jan 10, 2011
    USA
    Just checked HBO and have the same issue. Guess I'll need to contact FIOS and reactivate my Premiere. I knew things were going too smoothly.
     
  11. Aug 14, 2012 #11 of 120
    calitivo

    calitivo Member

    370
    1
    Dec 5, 2002
    Same issue here. S3 wasn't getting HBO, but Tivo HD was. They sent new cards, but this isn't the issue. On the CableCard Menu, under Conditional Access, look and see what the "Val" is. If it's a "?", Verizon needs to reinput the CableCard ID, Host ID and Data information into their system. The correct "Val" should be "V". When you call Verizon support, immediately ask to get a Cablecard specialist involved. Support can only message them though, but those are the guys who need to get involved.
     
  12. Aug 14, 2012 #12 of 120
    dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    Ran into the problem last night on my S3. Actually got a person who sounded like she knew what she was talking about. She said she needed to deactivate and reactivate the cards. After doing so, no joy. Still no HBO. She offered to send me new cards, but was going to charge me $19 for shipping. Or I can pick them up at my local Verizon store. I'll be picking them up later today. The most aggravating aspect is that I tried twice before to get this corrected, but since the stations were working the CSRs I spoke to in those instances wouldn't do anything (and they knew very little as well).
     
  13. Aug 14, 2012 #13 of 120
    jgarman

    jgarman New Member

    12
    0
    Dec 15, 2006
    I think that something is messed up at FiOS with single-stream cards. I have a S3 and despite about 4 hours on the phone with 5 different reps, was unable to get HBO to work again on my S3 with 2 FiOS S-Cards. I know I'm posting in the Premiere forum, but anyone with S-Cards able to successfully pair them so they can view HBO? (Even if you don't have HBO you can test by tuning to channel 131, which is also copy protected. If it's not paired correctly you'll get the CableCard grey screen).

    Thanks!
     
  14. Aug 14, 2012 #14 of 120
    calitivo

    calitivo Member

    370
    1
    Dec 5, 2002
    Lots of similar threads going around and mine was fixed by having Verizon support escalate to their Cablecard people and reinput the CableCard ID, Host ID and Data from the Cablecard menu. The Val code was "?" on Conditional Access and Tivo support says this means its not properly configured. Once Verizon did this, it changed to V and HBO was viewable.
     
  15. Aug 14, 2012 #15 of 120
    jgarman

    jgarman New Member

    12
    0
    Dec 15, 2006
    Do you have M-Cards or S-Cards in your S3?
     
  16. Aug 14, 2012 #16 of 120
    calitivo

    calitivo Member

    370
    1
    Dec 5, 2002
    M Cards. Haven't had S in years. Verizon sent me replacements, but clearly the issue was in the ID info on their side, not the cards themselves.
     
  17. Aug 14, 2012 #17 of 120
    jgarman

    jgarman New Member

    12
    0
    Dec 15, 2006
    I went through with at least 4 different techs the entire repair process- not to mention calling the 888 number for manual activation on my own and trying another pair of S-Cards (ordered by one of the techs). I think that there's something wrong with their system regarding pairing S-Cards with devices-- probably went unnoticed since I would imagine about 3 people throughout the whole system still have S-Cards, noticed that several people in this thread had the problem go away when the S-Cards were replaced with M-Cards and I haven't heard any success stories with HBO and S-Cards so far.

    On the other hand, I think I found out why I still pay $2.99 for each CC instead of $3.99. Apparently the M-Cards are $3.99/mo, since I was asked to "upgrade" (and pay shipping) if I wanted to try M-Cards in my S3.
     
  18. Aug 15, 2012 #18 of 120
    LDLDL

    LDLDL New Member

    88
    0
    Jan 12, 2002
    Brookhaven, PA
    Had the same problem on Premier XL & 2 other Premiers but not on the HD. The tech I talked to knew exactly what was going on and asked for the serial numbers, etc from the gray screen that showed up on channel 131. After 45 seconds, my HBO channels were back. Also, when you give them the numbers make sure they repeat them back to you. Hope this helps!
     
  19. Aug 15, 2012 #19 of 120
    rrm820

    rrm820 New Member

    5
    0
    Jun 27, 2005
    i am currenly stuck in the middle between Verizon and Tivo. I have a Series 3, i'm on my second set of*cable*cards from Verizon (i have 2*cable*card*slots), that have been reset and reintialized numerous times. Both Tivo and Verizon are saying it's the other guy's problem.

    After spending 3 hours on the phone with TiVo and Verizon techs, they confirmed there was no more they could do at their level. Both techs were escalating to their respective supervisors, instructing them to raise to the AD/engineers to resolve the problem.

    The TiVo tech did announce that during our call, he had received an internal TiVo communique that a recent issue exists between TiVo and*fios*pertaining to copy protection on premium channels with no known resolution. Here's hoping they get the right people involved and put out a fix.*
     
  20. Aug 15, 2012 #20 of 120
    MrMac1958

    MrMac1958 TiVo-ed since Dec'01

    32
    0
    Dec 27, 2001
    Collegeville...
    I feel your pain rrm820, I spent 2 days on the phone with Verizon with this issue and that's why I started this thread. Verizon was trying to say this was new to them this problem. My 3 newer Tivos are back up but not my Series 3 yet.
     

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