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Discussion in 'TiVo Coffee House - TiVo Discussion' started by TiVoPony, Mar 14, 2007.
My series 1 is currently an hour fast and just called in two hours ago.....
Please PM me with your TSN.
Don't any downloaded corrections wait until 2am to take effect?
I honestly don't know if 2am applies in this situation. I am under the impression that the fix runs as soon as the call is done, but I'm not 100% sure.
Now I remember what you were referring to. Yes, the DVR will stay in a "loading" state until 2am or until a reboot (IIRC). I only have to think about this twice a year and the memory is a fadin'.....
I want to apologize. My Series 1 does have the correct time on the System Information page. It's Tivowebplus that is not handling the time correctly.
Glad to hear the DVR is on time.
I've got 3 people I know (Mom, Dad and friend) who's Tivos did not catch the update this last time around. I personally put their SN's up on the Tivo site last fall and if I remember correctly everything went ok, and my series 1 is working ok (I just have to make the call each DST date). I see you mentioning that some serials may have gotten past the query, should I have them re-submit on the Tivo site next go around? Obviously this is not a big problem as everything is caught up on the old DST timeframe, but I was just looking ahead to the spring and the calls I will be getting about 'all my times are off again!' from Mom and Dad.
Thanks for any info you can give.
Bill, we don't have a signup page for receiving the DST fix. I'm thinking you have it confused with our software priority signup page, which hasn't been needed for the S1 platform since 2001.
If you can send me all 3 TSNs, I'll check to see that they're mapped. If they are, it's likely you'd have to Repeat Guided Setup to reset the DST flag to YES on each box.
My series one monthly sub hasn't completed a daily call since the time change. It was working fine up until then. Was out of town and didn't notice lack of program data until today. Tried:
2. unplug both phone line and electrical cord
3. re-run set-up
4. Run tivo equivalent of check disk
5. tried set-up again
Now calls are failing on the set up and I'm stuck in set up. Is this related to the time change?
That sounds more like a modem problem. Are you able to make a successful test call? Any changes in the telephone service recently?
The first guided setup call works fine. After about 10 minutes of downloading during the second guided setup call I always get Call failed. Call Interrupted.
We don't have call waiting on the landline, so I know that's not it. Plus, I doubt we would have had a call every night at 3-4 am for the past 10 days.
I'm unplugging all phones and trying again this morning.
I left it unplugged overnight, tried different numbers, it's still failing while downloading under the second guided set-up call.
I know it's a bit late for you, but Repeating Guided Setup while you're having a phone issue is never a wise decision.
I suggest you follow the troubleshooting links in our Phone Call Troubleshooting article.
Since it's connecting, you don't have to worry about the dialing format:
Has your phone service changed to a digital provider?
Are you using VOIP?
Do you have call waiting? If so, disable it by entering the prefix (usually *70,)
Bypass any splitters, try new phone cord, connect to a different phone jack
If using DSL, make sure you have a filter on the DVR's phone line. If you have more than 4 filters in the home, there is a cumulative dampening effect...disconnect other lines temporarily to test.
Thanks. No call waiting, no DSL, no change in service. Tivo just decided to stop downloading for 10 days out of the clear blue.
I wish I could describe how much I regret going into guided setup.
TiVo support has referred me to Phillips saying they've troubleshooted as much as they can. I'm probably going to pull the drive and start fresh. I'd love to upgrade, but I was going to hold out for a couple more years until I can afford HD.
If starting from fresh doesn't work I might have to give up the TiVo for a couple of years until I can afford to upgrade. I take it there's no other way to wipe the OS than pulling the drive?
I don't see the point in pulling the drive as it's not the cause of your phone connection failure. A new drive will still need to finish GS to be usable.
The current TiVo call center agents are not trained on troubleshooting the S1 models, hence the referral to Philips. The troubleshooting steps are the same but the menus are different. Plus, the S1 modems are more fragile than current models.
Phone troubleshooting can be time consuming. Lots of patience is needed. Try turning off both detections and try to listen to the DVR pick up the line and dial out. If the volume drops considerably, or there is a lot of static when the DVR picks up, the modem is the issue.
If volume is fine and you hear the modem dial, and possibly even handshake (this doesn't always happen without another modem initiating the handshake), the problem is environmental. By this I mean anything that is connected to the phone line can be a problem, even outside of the home. You may wish to try taking the DVR to another location.
If you'll send me a PM with your TSN, I'll take a few moments to review your call history to see what I can spot.
You might also try a turbonet card. It would be cheaper than getting a tivo hd and would allow you to keep using your tivo. You can usually get one for around $50 on ebay.
But I would wait and see what Jerry finds out. However, this is just an alternative to not using your tivo for a few years.
I really appreciate everyone's help!
I'm thinking it's not the modem but maybe an OS issue? The reason why I'm thinking this is because the first call goes through fine. TiVo dials and downloads the list of numbers. Test calls complete after tweaking phone dialing options. It's not until program guide data comes into play that things go haywire.
My thought was to pull the drive and reinstall from scratch, not replace the drive. Useless?
I've tried unplugging the one landline phone I have and that didn't make a difference. I'll try another jack and see if that helps.
I'm also carrying on this thread over in TiVo Help under "Series 1 not downloading data" in the meantime. Sorry for hijacking the daylight savings thread!
Bought new phone cable and tried a different jack. Still no go.
Hubby pointed out that we can get a Series 2 refurb online for $80. Will probably go that route and xfer my existing monthly sub. I've been troubleshooting from 8pm - 2am last night and again from 10am - 2 pm today. I've got nothing left to try.
Thanks for the help, everyone!
I have trouble with one of my Series 1 TiVo's downloading at about the same point. Are you on a satellite dish line up (which gives me problems) or cable line up which works fine for me same TiVo.