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Netflix causing TivoReboot

Discussion in 'TiVo Roamio DVRs' started by matt.macgibbon, Oct 1, 2013.

  1. bbrown9

    bbrown9 Member

    184
    0
    Mar 12, 2011
    That's not what I'm seeing. My whole TiVo reboots and if I'm recording something at the time, the recording gets split in two with a few minutes missing.
     
  2. bbrown9

    bbrown9 Member

    184
    0
    Mar 12, 2011
    I sent TiVo Margret an email directing her to this thread and to another one on the TiVo forums. Hopefully they will start to look at this. I think I'd rather deal with the Netflix app on my Premiere - at least it won't mess up what I'm recording. Thankfully I haven't put it up for sale yet.
     
  3. rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    Yes, I said that is what other clients do and what the TiVo Netflix app should be doing.
     
  4. Tankman

    Tankman New Member

    2
    0
    Dec 1, 2003
    I'm in day two of owning a Roamio Plus and have gotten one reboot each day. They occurred while watching a recorded show and the other time when I was searching for shows. No Netflix, no streaming involved. Just software crashing and rebooting. I've owned several TiVos and this is the first to have this problem.
     
  5. aaronwt

    aaronwt UHD Addict

    19,162
    21
    Jan 31, 2002
    Northern...
    Maybe the update today will help? My Roamio Pro and two Minis all downloaded an update this evening.
     
  6. Andrel

    Andrel New Member

    125
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    Oct 19, 2000
    Had 3 reboot in the last 2 days while watching Netflix. Have the new update. Anyone else still having the issue?
     
  7. drebbe

    drebbe Carbon Blob

    139
    0
    Apr 11, 2012
    Sector 7G
    Yep.
     
  8. keithkemp

    keithkemp New Member

    6
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    Mar 7, 2002
    I had my Roamio reboot when I was in NetFlix and hit the tivo button to go back to the main screen.
     
  9. bbrown9

    bbrown9 Member

    184
    0
    Mar 12, 2011
    TiVoMargret told me that my logs showed "instability" and that they are working with Netflix to resolve it and that it is a high priority issue. I'm hoping that since this info came from Margret that it means something. I heard something similar from other TiVo support people about the Netflix issues on the Premiere (and closed my support request without explanation).
     
  10. Andrel

    Andrel New Member

    125
    0
    Oct 19, 2000
    Thank you all. Hopefully it will be fixed in the next update (or earlier). It is annoying to have a reboot while it is recording a show.
     
  11. a80099

    a80099 New Member

    7
    0
    Oct 13, 2013
    This happened to me today... Was watching a lot of back to back streaming and it locked up, froze/rebooted all on its own.

    This is the first time happening and seemed to work fine afterwords. Hopefully was fluke and norm. Guess need to keep watching see what comes out.
     
  12. Floridaman

    Floridaman New Member

    22
    0
    Oct 29, 2005
    Bradenton, FL
    I have the Roamio Pro with the most current update and it is hooked up to a moca network. While watching Netflix through the Tivo it flashes off for a couple of seconds and then comes back on. The screen goes black briefly. This probably happened at least 10 times last night during a 1 hour show. My Tivo has never rebooted from this issue. Additionally If I play Netflix through my smart TV it seems to work properly. Watched the same show and had one dropout verses 10 or more on the Tivo. It appears the Netflix app still has bugs that need to be fixed.
     
  13. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
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    Feb 28, 2001
    North...
    This is most often caused by Netflix resolution changes as Netflix adjusts to network congestion in busy evenings. The TiVo seems to take an inordinate amount of time to change resolution on the TV and then check that the TV has changed. It seems to be somewhat TV dependent; perhaps the HDCP communication is problematic for some TVs. A work-around is to set a single output format on the TiVo (like 1080i or 1080p). Then the TiVo is doing all the resolution changing and never has to have the troublesome conversations with your TV.
     
  14. Floridaman

    Floridaman New Member

    22
    0
    Oct 29, 2005
    Bradenton, FL
    You were spot on with this issue. I had my video settings set to 1080i and 1080P. I changed to 1080i only and watched a 1 hour show on Netflix. Video never dropped out at all. Thanks a million for the advice!
     
  15. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,440
    159
    Apr 17, 2000
    Nevada
    I had this happen for the first time last night. I've been watching Netflix a LOT lately via my Roamio and this is the first time.
     
  16. ustavio

    ustavio New Member

    192
    0
    Oct 19, 2013
    I've been experiencing Netflix reboots daily now on my Tivo Pro. It usually happens late evening or early morning. I have all the latest updates(including the one that was supposed to fix this issue) and the recent profiles upgrade. Set only to 1080p. I have a direct MoCa connection with no switches (green or otherwise). The coax, however, does run through a splitter (GTE 5-2300 MHz with power pass ports) with one leg going to the Tivo Pro and the other to a Fios set top box. The TV is a Sony Bravia with HDMI hook up. Set up is exactly the same as previous Tivo HD (although I used a MoCa adapter and everything worked fine). If I plug an ethernet cord into the back and connect it to my BluRay I can watch Netflix with no problems or reboots. At first I wondered if it had anything to do with a service connection or VCM but it happens no matter what.

    This doesn't happen with any other Netflix platform in the house (and every TV is a Sony). Am I missing something here? Is there still a known issue being worked on (or an unknown one being investigated)? It is becoming very tedious and I'm about to throw in the towel.
     
  17. bbrown9

    bbrown9 Member

    184
    0
    Mar 12, 2011
    TiVoMargret said they were working with Netflix to resolve it. That was a while ago, though, and I haven't heard any updates on whether they know what the problem is or how to fix it.
     
  18. ustavio

    ustavio New Member

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    Oct 19, 2013
    Thanks. Good to know.
     
  19. ustavio

    ustavio New Member

    192
    0
    Oct 19, 2013
    This is clearly not fixed yet. In addition to rebooting EVERY time we watch Netflix, the profiles are now gone. One wonders why this is such a complicated fix.
     
  20. ustavio

    ustavio New Member

    192
    0
    Oct 19, 2013
    Well, I was hopeful as we haven't had any reboots lately. Hopes dashed. Tivo rebooted again a few minutes ago while watching Netflix and, of course, while recording something. Beyond annoyed :mad:
     

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