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Netflix causing TivoReboot

Discussion in 'TiVo Roamio DVRs' started by matt.macgibbon, Oct 1, 2013.

  1. Oct 1, 2013 #1 of 51
    matt.macgibbon

    matt.macgibbon New Member

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    When i watch netflix, it reboots the tivo occasionally. i never had a premiere, but this has happened 3 times in the last 2 days. i have it hard wired.

    I guess this was an issue with the premiere - but i never saw this so much on the XL (Series 3)...

    Tivo themselves dont seem to know much about this. Thinking of returning box to BestBUY. Im pretty upset at Tivo for this. Netflix crashing should not cause a full box reboot. This is a pretty crappy app setup.
     
  2. Oct 1, 2013 #2 of 51
    markp99

    markp99 TakoKichi TCF Club

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    Mar 21, 2002
    Nashua, NH
    Not seeing any reboots while watching Netflix on my Roamio Plus.
     
  3. Oct 1, 2013 #3 of 51
    matt.macgibbon

    matt.macgibbon New Member

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    Jul 2, 2009
    i have a pro... its followed by a v301 error, which ive read is about the internet not being available to the app. what network config are you using?
     
  4. Oct 1, 2013 #4 of 51
    moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...
    Is your Roamio Pro hooked up to a "green" switch by any chance? There is currently a bug with Roamio software connecting to some green switches where you get intermittent network problems that TiVo is working on a fix for. Some folks have worked around it by connecting to a non-green switch for now.
     
  5. Oct 1, 2013 #5 of 51
    kbmb

    kbmb Active Member

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    Jun 22, 2004
    NH
  6. Oct 1, 2013 #6 of 51
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Nevada
    I've been using Netflix on my Pro a LOT and never seen it reboot.
     
  7. Oct 2, 2013 #7 of 51
    bbrown9

    bbrown9 Member

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    Mar 12, 2011
    I have both of those updates and I have seen 2 reboots when exiting Netflix since the updates were installed. I also had one while a TV episode was playing on Netflix. I fell asleep and the Tivo woke me up when it played the intro video after rebooting. I checked to see if the episode had finished and it had not. It had rebooted in the middle of it.
     
  8. Oct 3, 2013 #8 of 51
    lessd

    lessd Active Member

    7,695
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    I get Netflix on my Smart HDTV but tried it out on the Roamio + and had no problems, the picture looked as good, the TiVo told me the resolution was 1080p /24, with the Sharp HDTV I could not find any way to tell the resolution, on normal programs I can push the TVs display button and see what resolution is coming in, but not with Netflix.
     
  9. Oct 5, 2013 #9 of 51
    bbrown9

    bbrown9 Member

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    Mar 12, 2011
    It rebooted on me twice tonight while watching Netflix. This is really annoying. I have the latest version 20.3.6.2-USA-6-840 of the software.
     
  10. rainwater

    rainwater Active Member

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    Sep 21, 2004
    If you lose internet connection momentarily, you will most likely get a reboot. AFAIK, there is no way around this currently.
     
  11. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    I guess that would explain why I've not encountered a reboot during the dozens of times I've used Netflix on my Roamio Pro. Since changing my switch to a non-green one I have never lost connectivity.
     
  12. bbrown9

    bbrown9 Member

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    Mar 12, 2011
    I can't think of a time when my TiVo lost connectivity. Netflix was streaming without a problem and then boom! The Tivo rebooted.

    It's hardwired and I don't believe I have a "green" switch. It's a Linksys something - I'll have to look up the model to be sure I guess.
     
  13. bbrown9

    bbrown9 Member

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    Mar 12, 2011
    My switch is a Linksys SD2005 - not a green switch. Even if it was, I would think streaming HD video would keep the link busy enough to keep the switch from powering it down.
     
  14. rainwater

    rainwater Active Member

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    Sep 21, 2004
    If the Netflix servers become unreachable during streaming, it will reboot your box. It doesn't mean the internet goes down for a long period of time, only for a few seconds. The Netflix app needs to better handle this.
     
  15. aaronwt

    aaronwt UHD Addict

    19,173
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    Jan 31, 2002
    Northern...
    When I had my Roamio connected to a green switch, it could lose connectivity for a few seconds at any time.
     
  16. DeltaOne

    DeltaOne Mount Airy, MD

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    Sep 29, 2013
    I'm a new TiVo Roamio + 2 Mini owner, using a Netgear GS105 green switch and I haven't had any problems. The switch has been in place for four days -- but I haven't noticed a problem yet.
     
  17. lessd

    lessd Active Member

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    Jan 23, 2005
    CT
    I have watched about 10 hours of Netflix without any re-boot than last night my first TiVo re-boot, loss of internet connection you think is causing this? I wonder if my router log would show that I had a loss of internet service, I will have to check that,. When using my Smart HDTV I never had any problems with Netflix, what would happen if my internet went down for a short time (when watching Netflix) with the HDTV, a TV re-boot ??
     
  18. rainwater

    rainwater Active Member

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    Sep 21, 2004
    No, it usually will just drop back to the main Netflix screen. But there is currently a bug in the Netflix app for TiVo.
     
  19. lessd

    lessd Active Member

    7,695
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    Jan 23, 2005
    CT
    OH, so that is what the TiVo should do, not re-boot. I hope they fix the bug soon as I like the TiVo Netflix better than the HDTVs.
     
  20. rcase13

    rcase13 New Member

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    Sep 1, 2013
    My 4 tuner Roamio rebooted last night while watching Netflix. I don't have green switches and no internet issues. I also have the latest software.
     

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