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Need Help with S03 Error on Tivo HD

Discussion in 'TiVo Series3 HDTV DVRs' started by Joe_P15, Nov 9, 2012.

  1. Nov 9, 2012 #1 of 20
    Joe_P15

    Joe_P15 New Member

    14
    0
    Feb 19, 2002
    OK, so I have a Tivo HD with an upgraded 1TB drive in it that has started giving me the dreaded S03 error.

    I tried to modify my setup info and now I'm stuck in the continual Guided Setup loop and can't get out of it.

    I've tried both the 57 and 58 kickstarts to no avail and spoken with Tivo Customer Service. The nice woman there informed me that it sounds like the drive is bad and would need to be replaced.

    Just for kicks, I checked the status of the capacitors on the power supply but they were fine (not bulging).

    I've also disconnected my tuning adapter, but so far that hasn't helped.

    With apparently nothing working, I've resigned myself to replacing the hard drive, but I'm wondering what will work best.

    I would like to preserve my recordings from the upgraded hard drive that's failing if possible.

    If I use WinMFS to do a disk-to-disk copy, will that solve the problem?

    I do have the original 160GB drive that came with the unit, but I'd rather not copy that drive because it won't have all my current recordings. I did transfer everything I could, but there are still a lot of recordings that cannot be transferred due to copyright restrictions. (Thanks, Time Warner!)

    The only other time I had a problem with a hard drive on a Tivo was with my Sony Series 1 unit which GSOD'd on me and I was able to copy my shows from one drive to the other without a problem.

    Please help!!!

    Thanks,
    Joe
     
  2. Nov 9, 2012 #2 of 20
    rmcurtis

    rmcurtis Member

    30
    0
    May 26, 2004
    Seattle, WA
    I would recommend putting your original 160GB drive in the TiVo to make sure it works with a known good drive. That will rule everything else out, if it works fine, or indicate that there is some other problem.

    Then you can decide if you want to get a new drive.
     
  3. Nov 9, 2012 #3 of 20
    Joe_P15

    Joe_P15 New Member

    14
    0
    Feb 19, 2002
    That's actually a really good idea and I will definitely try it.

    Putting the original drive back in would certainly rule out any other hardware issue first.

    But, my bigger concern is: Can I image the upgraded 1TB drive that is apparently failing onto a new drive so that I can preserve my recordings that I couldn't transfer off the unit (Like HBO shows, etc.)?

    Or, will using WinMFS (or any other tools) copy over the data corruption from the old drive?
     
  4. Nov 9, 2012 #4 of 20
    steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    I don't know if corruption is copied over, but I don't think it would hurt anything if you try.
    Worst case, you lose the time involved.
     
  5. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Originally your problem was the S03 error.

    Now your problem is being stuck in GS.

    A solution to the S03 error won't help.

    Where exactly is GS failing?
     
  6. Joe_P15

    Joe_P15 New Member

    14
    0
    Feb 19, 2002
    The original problem was no garbage collection.

    I didn't get the S03 error until I tried to force it by changing my location in Guided Setup.

    That's the first time the S03 error popped up. Now, it's stuck.

    The recordings are there. I was able to transfer a lot of them over using Multi-Room Viewing or Tivo Desktop, but I would prefer to preserve everything.
     
  7. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Where, exactly, in Guided Setup is it stuck?
     
  8. Joe_P15

    Joe_P15 New Member

    14
    0
    Feb 19, 2002
    It's getting stuck during the data load for the Cable Provider.

    It completes Preparing, Connecting, Getting Info, and Disconnecting successfully.

    During Loading info, it gets to "Loading..." but does not ever get to a % loaded.

    So, it isn't even allowing me to select my cable provider.
     
  9. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    Are you able to go back and select a different provider?

    If so, you might be able to get out of GS by choosing another provider and then lying to the Tivo with regards to channel line-up, etc.
     
  10. Joe_P15

    Joe_P15 New Member

    14
    0
    Feb 19, 2002
    But it isn't loading up the providers for me to pick.

    I did take my original drive and was able to re-install into the unit and so far everything looks good.

    So, the issue does not appear to be related to hardware other than the hard drive.

    It appears that the upgraded drive needs to be replaced. What I don't know is whether using WinMFS to copy the contents from the upgraded drive will copy the bad data over or not and cause the new drive to do the same thing.
     
  11. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Whatever you do, don't run GS on that original drive.

    It seems people only get stuck in GS during the parts that involve contacting the TiVo servers.
     
  12. Joe_P15

    Joe_P15 New Member

    14
    0
    Feb 19, 2002
    I haven't run GS on the original drive, but it did need to make a daily call because that drive has been out of the Tivo for about 2 years. So, it had no data at all.

    I purposely kept it someplace safe just in case I ever needed it.

    It's 92% done loading data.

    But has anyone who has encountered the S03 error and gotten stuck in GS ever tried to copy data from the bad drive to a new drive? If so, what were the results?
     
  13. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Consensus seems to be that the TiVos most likely to get hit with an S03 error are ones that haven't "phoned home" in quite some time, unfortunately.

    Hope you get to 100% without incident.
     
  14. Joe_P15

    Joe_P15 New Member

    14
    0
    Feb 19, 2002
    The S03 error seems to have Garbage Collecting (GC) at its root, not failing to phone home.

    What typically seems to happen is that because the unit doesn't complete GC, it thinks that it hasn't phoned home. When, in fact, it has.
     
  15. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Which one might think would make one think that all it need do is "phone home" again, but apparently the "call" fails for some reason, which leads one to wonder if there might be something about the mothership that contributes to the problem.
     
  16. DilRmz

    DilRmz New Member

    5
    0
    Oct 30, 2012
    I am still stuck in Guided Setup loading data final stage 72% then I get the S03 error.

    I don't want loose SP or recorded content. In my case, the Tivo was disconnection from service for 4 months and did call home. I had switched from TW to Uverse, who does not work w/ tivo, then switched back to TW.

    My tivo is connected to an expander so I'm not sure where the problem is. Does the kickstart 57 work with the expander connected? If I disconnect the expander all of the content will be lost.

    How do you do a kickstart 57 if tivo is stuck in GS? Is that the best option to 'de-frag' without loosing content?
     
  17. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    You do a kickstart about 60 seconds after plugging in the power cord, before the "just a few more minutes" screen comes up.


    That's when the lights on the front dim or change or flicker or whatever depending on model number and that's when you hit pause and then enter the KS code.

    That's long before it gets far enough for the TiVo to notice that it's stuck in GS.

    Unplug the TiVo, then the external, then check the eSATA cable to make sure it's firmly seated at both ends, then re-power the external and plug the TiVo back into the wall socket, keep an eye on the second hand on your watch and around 60 seconds after the first welcome screen pops up you'll get your chance to hit pause and enter the KS code.

    I'd go ahead and use 58, which contains 57 and more.
     
  18. tootal2

    tootal2 New Member

    1,252
    0
    Oct 14, 2005
    You can not fix a s03 error in the guided setup. you have to re image your hard drive with a working copy.

    I did the same thing myself:( next time you get a s03 error just unplug the internet for a week.



     
  19. pcbrew

    pcbrew New Member

    101
    0
    Mar 14, 2008
    DFW
    I just went through this with an S2 I was reviving to use with an OTA tuner box for a back room. Had to re-install the original drive, go through the sw update process, etc., then pull it and re-image the 750GB drive that was giving me problems.
    After that, it went through GS fine. I lost what I had one it but it was just some really old stuff.
     
  20. tootal2

    tootal2 New Member

    1,252
    0
    Oct 14, 2005
    I think tivo should put some kind of warning in the guided setup about the s03 error.


     

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