But that simply isn't true. I live in the Cleveland area. On my side of town TW, former Adelphia sent a field supervisor and a lead tech out to so through the install of my S3. On the other side of town someone was told they didn't have cabel cards (TW former Comcast). It just seems that it is new and even though TiVo has informed cable companies that they needed to be prepared, some simply ignored it while others paid attention. And it goes to show that these huge cable companies run like small independents marketing mostly the same product instead of one big company. TiVo did what they needed to do. The cable company is the one that needs to get it together.