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NCID not displaying Caller ID info

Discussion in 'TiVo Underground' started by owlhooter, Nov 13, 2005.

  1. owlhooter

    owlhooter New Member

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    May 29, 2005
    I installed NCID with rbautch's enhancement script. I noticed the Caller ID info wasn't displaying on screen so I started checking it through the telnet session.

    When testing NCID in Debug mode it comes up with this:

    RING
    CIDINFO: *LINE*-*RING*1*

    RING
    CIDINFO: *LINE*-*RING*2*

    RING
    CIDINFO: *LINE*-*RING*3*

    CIDINFO: *LINE*-*RING*0*

    Then the cidcall.log file shows this text

    MSG: Started 11/13/2005 20:06
    MSG: Terminated 11/13/2005 20:08


    So it appears that NCID isn't picking up the Caller ID information for some reason or another. It's doing the same on both of my HDVR2's. I was just assuming that maybe the modem in it for whatever reason wasn't CID capable.. But could never find anything saying that, and all I could find is that it should work. But after hours of working with it I still have been unable to get it to pick up the CID info, yet all my phones can pick it up fine.

    If anyone has any suggestions I'd be happy to try it out and see what I come up with...

    Another thing I think I should add is that I do have Verizon FIOS so I have the ONT on the outside that translates everything from the Fiber to Copper. I've been wondering if it's possible the CID signal it is sending for some reason can't be read by the internal modem, but since it is working fine on all my phones I have discounted it up until now, but I figure, the more information everyone has, the easier it may be to figure out the cause.

    Thanks
     
  2. Diana Collins

    Diana Collins Well-Known Member TCF Club

    2,643
    34
    Aug 21, 2002
    New York...
    Check the config file /var/hack/etc/ncid/ncidd.conf (NOT ncid.conf).

    There are three lines of TiVo modem settings that should read as follows:

    set ttyclocal = 1 # TiVo requires CLOCAL
    set ttyport = /dev/ttyS1 # TiVo Modem Port
    set lockfile = /var/tmp/modemlock # needed for TiVo Modem Port

    Make sure these are correct. Did you edit or copy any files outside the script's actions? If you see a "#" at the end of every line when you edit the file on the TiVo using vi, then you the file got converted to DOS format. Run:

    dos2unix -u *.conf

    in the /var/hack/etc/ncid directory.

    FIOS shouldn't have any effect...I have FIOS as well and NCID works fine for me.
     
  3. owlhooter

    owlhooter New Member

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    May 29, 2005
    Yep, that would be my ncidd.conf file line for line in the Tivo Section. I let the enhancement script install the file and I've only tried modifying it through VI on the tivo so it's not converted to a DOS format.

    Also, glad to hear that FIOS isn't the problem with it. As it seemed to be the only thing I could think of that would be out of the norm from other users. I had tried modifying the init strings for the modem just to see if that would work, but I have since restored the original ncidd.conf file.

    Also, the Debug mode should display the Caller ID info and it should also show in the log correct? I've read a lot on this, but I keep trying to second guess myself.
     
  4. WhyMe

    WhyMe New Member

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    Jul 11, 2005
    Mine is tha same also...
     
  5. Diana Collins

    Diana Collins Well-Known Member TCF Club

    2,643
    34
    Aug 21, 2002
    New York...
    Okay, since NCID is running (it detects the rings) but does not pickup the actual caller ID info, there are only a few possibilities...

    A problem with the TiVo modems - unlikely that two units in the same house would both have a CID problem.

    A problem with the CID signal - how many devices are there on the line? Perhaps the signal is too low for the TiVo modem to pick it up.

    A cable problem - try changing the phone cord connecting the TiVo to the phone jack to a known working cord.
     
  6. owlhooter

    owlhooter New Member

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    May 29, 2005
    Sounds good.. Thanks for the help Dan.. I'll check that when I get home tonight. I was actually thinking maybe there is something with the cords, I'm honestly not sure if I removed my DSL filters on the tivo's when I got FIOS, so maybe the filter isn't allowing it to pass through.. I'll post back after I check and let you know the status.
     
  7. owlhooter

    owlhooter New Member

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    May 29, 2005
    Ok, so I've checked all my connections.. I have changed out the phone cord, removed the DSL filter that was left on one of the connections, and I still get the same result on both of the units.. I have the 2 Tivo's on the phone line and 2 cordless phones, so only a total of 4 jacks hooked up. I tried disconnecting 1 of the Tivo's and still no go on the CID. I tried one of the Caller ID boxes at the jack and it worked fine just NCID (I had the same trouble trying to use Elseed too so I'm sure it's something with the Tivo's and not the NCID software) still won't pick it up..

    If you or anyone else has any more suggestions I'm more than willing to try.. If not, that's fine too.. It's not that big a deal, just would be nice to have the feature working :)

    Thanks again for all the help...
     
  8. Diana Collins

    Diana Collins Well-Known Member TCF Club

    2,643
    34
    Aug 21, 2002
    New York...
    Well it sure looks like a problem with the TiVo modem...odd that two receivers would have the same problem. It might be a tty configuration problem, but I'm not sure how to procede to debug it. Let me think on it a bit.
     
  9. WhyMe

    WhyMe New Member

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    Jul 11, 2005
    If you need to know my model numbers, they are both DSR7000. Thanks
     
  10. owlhooter

    owlhooter New Member

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    May 29, 2005

    Well it would be my luck that both receivers have the problem :D Thanks again for all the help. I'll be checking back to see if you come up with something that can help diagnose the issue...
     
  11. willardcpa

    willardcpa QUASI-OMNISCIENT

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    Feb 23, 2001
    Eugene, OR USA
    Just throwing out my personal experience. Twice now I have had one DTivo "loose" the CID capability. I have three total enabled and when the one didn't work (wouldn't you know it would be the "main" one ;) ), I would check the other two and they were working fine. I found that if I rebooted the one acting up that it once again started displaying CID.
     
  12. merlincc

    merlincc Bonafide Tivophile

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    Nov 5, 2001
    Stillwater, MN
    Another thing to check:

    If you have DSL you might need a filter on that line. I have DSL and was experiencing the same problems. I put the filter on the line and it works great.
     
  13. owlhooter

    owlhooter New Member

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    May 29, 2005

    Well unfortunately it's never worked, even after a fresh reboot, I tried that last night when I was playing around with one of the boxes..

    I actually have FIOS for my internet service, so I have a direct CAT5 connection from my ONT to my router, it doesn't send the signal on the phone line in the house. I did remove one of the DSL filters I had in place when I had DSL previously and still got no change on it. NCID can tell the phone is ringing, it just can't pick up the CID info. To me it sounds like for some reason the chipset isn't supporting CID like it should.

    Anyone know if there are any HDVR2's out there that have a different modem chipset than others? That possibly don't support CID? As I do find it strange I have 2 doing the same thing.
     
  14. austin61

    austin61 New Member

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    Jun 2, 2005
    Are you subcribing to caller id from your phone company? I'm guessing that's a requirement for it to work on you Tivo.
     
  15. owlhooter

    owlhooter New Member

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    May 29, 2005

    What? You've mean I've got to pay the phone company to get this to work? I thought this was a hack (meaning I didn't have to pay) What a joke..

    /sarcasm

    If you would have read the original post I do mention that it works on my phones just fine, just not on my tivo's. I realize it's a valid question, but it was already answered. Yes I do have the caller ID service on my line.
     
  16. austin61

    austin61 New Member

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    Jun 2, 2005
    What? You mean I'm supposed to read the whole thread before I give advice?
    /sarcasm.

    Be sure to post you're solution. It's likely to save someone a lot of trouble.
     
  17. Diana Collins

    Diana Collins Well-Known Member TCF Club

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    Aug 21, 2002
    New York...
    Unfortunately, that it starting to seem likely. Given that WhyMe's problem TiVos are also first generation Series 2 DirecTiVos, I'm wondering if there was a mobo run with problem modem chips.

    I've changed my opinion about tty problems - that would show up in the log.
     
  18. mgmrick

    mgmrick Haven't broke yet

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    Aug 28, 2002
    Port Byron...
    This is one hack I have alot of problems with also. Right now after sunday nights reboot I no longer have the log file in twp (3 out of 3 tivos)

    However they still show up on tv screen

    Thanks
    Rick
     
  19. owlhooter

    owlhooter New Member

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    May 29, 2005

    Yeah, I might crack the case open on one of them this weekend if I feel up to it to see what chipset it's using.. Just see if maybe they used a different one.. And if so see if I can find any init strings for it.. But maybe it's just a bad batch, and since it was never a supported feature if they knew about the problems they just never worried about it. I know I was reading that some Series 1's didn't have the CID features and had to have hardware mods done to get CID to show up, so maybe this would be the same, but I'm not into hardware mod'ing myself :)
     
  20. rbautch

    rbautch User

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    Feb 5, 2004
    Chicago, IL
    One more suggestion. Remove all NCID directories and binaries, download a fresh copy from the NCID website, and install it manually per the directions. I wouldn't rule out some random occurance during the enhancement script run that may have mucked it up. This is one feature I was never able to test myself since I don't have an analog phone line.

    One more question....are you subscribed to callerID with your phone company? ;)
     

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