Last Wednesday I purchased a Premiere to replace my Series 3 box from a private seller; unopened box. After setting everything up, including installing my CableCARD, transferring all content and Season Pass from the old box, everything was running well. Easy Breezy. Loved my new Premiere and its iPad companion. Thursday afternoon I sold my Series 3 with Lifetime, as I no longer had any use for it. Then Friday afternoon I'd noticed I wasn't receiving some of my subscribed HD channels. I made a phone call to Verizon to have them add the channels to the card. After a reboot, the Premiere went into the dreaded startup loop. Then soon after, the green screen of death. I then went online and researched the issue. After many hours and a phone call to TiVo, we determined the hard drive had failed. This was less than two days up and running. TiVo issued an RMA and hit me for a temporary charge of $108 to ship me out another box the same day. Meanwhile, I transferred the content from my Series 3 to my Mac, as I hadn't yet boxed and shipped it to its new owner. I received the new Premiere yesterday. One week to the day that I'd purchased the first one. Upon its arrival, I opened the box and got started with the setup. Things seemed to be going well, but after the setup process the UI wasn't in HD, and there was no option to switch to it in Settings. I made another call to TiVo and was initially told that I was using old software even though Settings showed I was on 20.2.0a. After many attempts at correcting the issue, I was told that my box hadn't received many required packet(?) updates, or something along those lines. It was going to be a day or so before I was to receive them because there were some known issues TiVo was having at the time. Ok. Fine. I could wait some more, if this was in fact an issue. While on the phone with TiVo customer support, I had rebooted the box and consequently lost access to the CableCARD. We had no idea how this occurred. Now not only was I not able to use the HD UI or use any of TiVo's on demand services (the box was telling me I wasn't connected to the internet, though I was) but now I wasn't receiving any channels. This same box was broadcasting my channels just moments before, prior to the reboot. The CSR told me that the card had to be paired and that a call to Verizon would be necessary. I called Verizon and was told the card was paired and looked fine on their end. I called TiVo back and explained. They said Verizon was wrong and suggested I call Verizon back. I did. Same story. By this time, I'm pretty much siding with Verizon on this issue, because TiVo'd been failing me big time. Who, in their right mind, would think that it may not be the box? After calling TiVo again, it was suggested that we call Verizon together. We were on hold waiting for the CableCARD department to pick up, when I was told by the TiVo CSR that he couldn't wait any longer; their policy was to only hold with cable companies for a maximum of 5 minutes. It was now just passed 7 o'clock. TiVo support was closing for the day. I had placed my first call to TiVo at 2:30. This fruitless process took nearly 5 hours and I was still without TV. I'd also had to stay home to receive the delivery from UPS, so I hand't left the house all day. I called TiVo first thing this morning, requested a return, and cancelled service. I've been a TiVo subscriber since 09 and have suggested the service to others, but I was not going to spend another 5 minutes setting up yet another TiVo box. I will not be having another Premiere shipped and I no longer own the Series 3. It's back to the horrible Verizon box. At least it works. This was an awful and unfortunate experience I felt like sharing. Better luck to you.